Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About Zipwhip

Allows businesses to text with their customer using their existing landline, VoIP, and toll free phone number.


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Zipwhip Features

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Zipwhip Reviews Recently Reviewed!

This has changed the way we do business

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to make your LAN line textable. With the onset of the millennials and the evergrowing texting population in general, adding the texting capability to your published LAN line is almost a necessity. This software allows business individuals to use the Zipwhip App to answer a customer's text via their cell phones or computer. Zipwhip opens another avenue of communication with your customers. When mulitple individuals within the company use the app, if a text comes in, it will show everyone within the company who has replied to that text.

Cons: There is really not anything negative other than being intergrated with our software, Escapia. We have to run two dashboards which can be a little time consuming.

Overall: Adding another form of communication with our customers.

We used a free trial version of ZipWhip for 30 days

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification.

We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient.

Cons: One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work.

Overall: I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better.

An okay product in a category full of terrible products

Sep 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It lets us send two-way texts cheaply. It synced to our current phone line.

Cons: It's a nightmare to use. Management of contacts is poor (and necessary). You can't mark messages as unread, which makes it impossible to share workload across a team. We had our account accidentally deleted by ZipWhip and we lost all of our data.

Straight-forward, gets the job done.

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It allowed us to connect with our potential clients and existing clients in a way that we were not able to before. It was easy to use and efficient.

Cons: I did not like that it was so basic. They could have added some other features as far as keeping track of who you have texted. Also, it would be nice if it were easier to dig up numbers from the past.

Overall: We were able to reach customers in a new, sometimes more efficient way.