# Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165106/Zipwhip/reviews --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Zipwhip Ease of use 4.8 Customer Service 4.2 ## Pros and Cons in Reviews KH Kari H Veterinary TechnicianVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read.“ August 3, 2023 BR Betsania R MANAGERAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “I would say what we least liked about Zipwhip it was they didn't particularly didn't have focus on insurance agencies.“ October 11, 2024 KM Katrina M staffing specialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “I LOVED that you can filter by who last replied to the text“ November 20, 2024 CR Christian R Inside Sales ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Did not like the fact that phone numbers would be entered automatically by the software, autocorrect, instead of what I was typing in.“ December 18, 2023 KM Katrina M staffing specialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “I really enjoyed using ZipWhip during the time my company partnered with them“ November 20, 2024 MM Maria M ParalegalLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The cons are that the system is no longer in service. If i was still in service we would still be using it.“ March 7, 2024 CL Caroline L Director of Marketing and SalesRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Love the ability to see each text conversation separately (just like on a phone).“ July 3, 2023 SH Sierra H OPERATIONSWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. “ August 1, 2022 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim M. IT Manager/Systems Administrator Real Estate Used the software for: 1-2 years ### "Texting customers couldn't get much easier" July 25, 2018 5.0 Pros We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously. Cons The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center. Review Source CC Crystal C. Regional Manager Hospitality Used the software for: 2+ years ### "Great Platform and Helpful Support" September 25, 2023 5.0 We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go. Pros It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing! Cons They are being cancelled and will not available soon :( LOVED ZipWhip! Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) The pricing was cheaper. Now that Zipwhip will be shut down soon, we have switched back to Text Request. Review Source JN Jen N. Customer Service Experience Facilities Services Used the software for: 1-2 years ### "Nice to set-up landline texting, but messages weren't always getting delivered" May 4, 2020 3.0 It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help. Pros This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website. Cons We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Zipwhip The price and features together were better than the others. Review Source Response from Twilio May 20, 2020 Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day! MH Michele H. Recruiter Construction Used the software for: 2+ years ### "Very Basic" November 25, 2019 4.0 Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel. Pros I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use. Cons I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Employees were using direct business lines to text from so if they were not in the office for a sick or vacation day then there was potentially a delay in our response time. Review Source Response from Twilio December 2, 2019 Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business RB Ruvim B. Tracking Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "I wish ZipWhip was here to stay" June 14, 2022 5.0 Pros Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos Cons I wish there was RCS integration. I wish there was a location request feature Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) We wanted to use our office phone number for texting Review Source SC Shawn C. Sales Manager Utilities Used the software for: Less than 6 months ### "Exactly what I was looking for" November 12, 2020 5.0 Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly. Pros Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly. Cons There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) I wanted all my agents to use the same number but have separately logged messages and communication history, zipwhip manages multiple users on the same phone number better than any other service I've found and it also integrates with zoho crm nicely Review Source PH Patricia H. Agency Owner Insurance Used the software for: Less than 6 months ### "ZipWhip for Managing Leads and Text Messaging Clients" October 21, 2021 5.0 It's so useful, our company does 50% cost share. Pros Most people prefer to text versus email these days. Cons There isn't anything I don't like about it. Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) Primary cost and the fact that Zipwhip is integrated with our systems. Review Source EK Emily K. DJ Entertainment Used the software for: 2+ years ### "Trying to text your clients, but sick of using your phone all the time? Try Zipwhip!" December 9, 2019 5.0 Overall, it makes it easier to text clients, especially when there are multiple clients at once. Pros I love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered. Cons I have no cons about this software as of this review. Review Source Response from Twilio April 29, 2020 Thank you so much for taking the time to write a review of Zipwhip, Emily. We're delighted to hear how well our product works for you and your team. LB Logan B. Operations Manager Insurance Used the software for: 1-2 years ### "Basics for a small team" April 1, 2019 4.0 We had a good experience with Zipwhip. We left it behind for a simpler more effective solution. Pros Zipwhip was our first foray into texting for sales and customer service. We learned a lot for little money. Cons Everyone shared the same number. It was difficult to tell customers and prospects apart and to route the text to the right team. Review Source Lauren R. Marketing & Sales Support Assistant Chemicals Used the software for: 1-2 years ### "Great tool! " November 3, 2022 4.0 Pros We got ZipWhip to diversify the ways our insurance agent's can communicate with our customers. We found that our tech savvy customers picked up to the software very quickly, and would from time to time text our agents with questions. The desktop app is easy to navigate, and the cost was reasonable. Cons Sometimes we would have glitches where a notification would fail to make a sound on an agent's computer. This slowed our response time to our customers when this happened. Review Source HD Hazel D. Director Education Management Used the software for: 1-2 years ### "Zipwhip for Business" July 30, 2024 4.0 Pros Zipwhip was easy to train on and easy to use. Cons Can't think of anything except that they were no longer going to be able to be used by my company. Review Source kL kristi L. billing office Pharmaceuticals Used the software for: 1-2 years ### "zipwhip review" June 27, 2024 4.0 Ok, no complaints until we saw what else was out there Pros convenience of not having to pick up the phone to call customers. Cons Not as many automation features and you have to be available 24/7.100 contacts per group Review Source AC Angel C. Branch Manager Human Resources Used the software for: 1-2 years ### "ZipWhip Review" December 1, 2023 5.0 We love ZipWhip but wish it wasn't so expensive Pros I liked that I could send mass texts and they sent quickly without glitches Cons I do not have any complaints about ZipWhip. I really like it Review Source CW Cody W. Internet Sales Manager Automotive Used the software for: 2+ years ### "Zipwhip Had Your Basic Text Needs Covered" February 20, 2024 4.0 Overall it was a decent value for the money we paid monthly for the service. It rarely experienced technical issues and if it did, the communication from the company was very prompt. Pros Zipwhip was easy to setup and implement. It's user interface was relatively intuitive and it wasn't hard for even the most technology illiterate person to utilize. Cons It was relatively outdated when compared to competitors who offer the same product. It worked well overall, but it was rarely updated or changed to offer more options. Reason for choosing Zipwhip We chose Zipwhip purely because it was affordable and easy to use. Review Source JS Julie S. manager Education Management Used the software for: 2+ years ### "Great way for businesses to keep in touch with clients" April 28, 2022 4.0 Overall it was great, very helpful. Pros Templates that autofill information from the contact (Name, Company, etc.). Also the scheduling feature is very handy. Cons It would be nice if there were an option that allowed responses to group texts go to everyone on the text. I can see why the default is that it doesn't, but sometimes we need to text multiple members of a family and it's problematic when responses don't go to everyone. Also, it would be nice if the scheduling feature included an option for recurring messages, it would save us a lot of time from scheduling the same messages week after week. Review Source JG Joshua G. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Phenomenal product even for unintended use." November 25, 2020 5.0 Zipwhip has been amazing and has allowed us to develop a crisis based line around its mobility for our volunteers. I cannot express how amazing the platform is. Pros The software platform allows for versatility, mobility, and utility and meets the requirements of our use for the platform. We utilize ZipWhip not for its intended use but as a crisis line for our communities hurting youth. Cons I have yet to really have any significant issues with the software. The only thing that I dislike is that the information column is a bit antiquated; however, coming out of ConText this year we had the ability to talk with the developers about the issue and they stated that they will be looking into it. Reason for choosing Zipwhip Honestly, we are a Washington State based organization and ZipWhip is a Seattle based company. I loved that the platform has roots where we live, work, and play. Review Source VW VELZIE W. Patient coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "ZipWhip Review" May 9, 2024 5.0 Its is amazing. It makes communicating with our patients so much easier. Pros The fat that there is Spanish translation. That is huge bonus factor for us. Cons There are really no bad things I could say. Review Source AK Anna K. Admin Asst Health, Wellness and Fitness Used the software for: 2+ years ### "We miss Zip Whipe" April 4, 2024 4.0 Pros It was easy to train staff on, we were very sad we had to switch to a new product Cons We all wish it would have stuck around for longer. I know a lot of people who used this I can't imagine we are the only ones who miss it Review Source TC Todd C. Manager of IT Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Product" December 4, 2023 4.0 Pros ZipWhip is easy to use and easy to Manage. Cons I cannot think of any Cons, other than they are closing the software. Review Source JB Jessey B. Customer Relations Manager Construction Used the software for: 6-12 months ### "Helping Us Reach Customers!" August 7, 2020 5.0 Zipwhip has made contacting customers much easier. I find clients are much more likely to respond to a text than a phone call or email. It also makes us a more "with the times" company and we can offer many options for points of contact. I use Zipwhip daily to send appointment reminders and to let clients know when their technicians are on their way. It's an easy and useful way to stay in touch with customers. Pros This product is very easy to use and gives us an effective and efficient way of contacting clients. We have the basic profile but I have used the business profile before and love that you can schedule texts to be sent out at later dates/times and you can create templates to make routine texts (for reminders etc) very streamlined. Cons Sometimes the system will glitch where it says I have an unread text but they have all been read. Haven't seen this happen recently at all though. Nothing else bad to say really other than they charge in US dollars and we live in Canada. Reason for choosing Zipwhip Had used this product in my previous role in the veterinary industry so I knew it was what we were looking for. Review Source AC Ashley C. Administrative Site Manager Pharmaceuticals Used the software for: Less than 6 months ### "We used a free trial version of ZipWhip for 30 days" September 20, 2017 4.0 I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better. Pros I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification. We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient. Cons One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work. Review Source CS Cody S. Production Director Marketing and Advertising Used the software for: 1-2 years ### "ZipWhip Makes it Super Easy for customers to Communicate" December 1, 2020 5.0 Can't complain! Easy way to communicate - it's web based and there's also an app. Pros This is literally just a texting app. It's very cool! It's 2020...using a landline is dead. This makes it super easy to turn our landline phone number into a texting phone number. Clients and listeners use it all day long to communicate with us. Whether it be to request a song, join a contest, or just to talk. It's a lot easier than manning 40,000 phone calls a day! You can also add automatic message backs - for example, if you're closed that day, if the text line is brought to you by a specific company, etc. Cons The only thing that is a little annoying is the fact that if you block someone - it does not alert them. They keep texting in as if we're just ignoring them, when in fact they lost their priviledge of getting through the text line. Review Source CC Corticia C. Executive Administrator Legal Services Used the software for: 2+ years ### "ZipWhip is great!" December 16, 2021 5.0 Overall, ZipWhip has been a great addition to our firm! Pros I absolutely love this software. It is user-friendly and has been very essential for our business. Cons I do not have any issues with this software. Review Source KS Kristen S. Office personel Consumer Services Used the software for: 6-12 months ### "Easy to use" September 7, 2023 4.0 Pros Easy to navigate. Stores may contacts. Allows for a good number of characters per text Cons You had to mark as unread for it to stay highlighted Review Source SH Sierra H. OPERATIONS Wholesale Used the software for: 2+ years ### "Was Great -even though now it is obsolete - Trying to cancel was a hassle" August 1, 2022 4.0 Pros Liked the desktop feature, the unlimited texts was a nice touch as well compared to most other companies. Cons Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. Very disappointing end to our relationship. Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.