# Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165106/Zipwhip/reviews --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Zipwhip Ease of use 4.8 Customer Service 4.2 ## Pros and Cons in Reviews KH Kari H Veterinary TechnicianVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read.“ August 3, 2023 BR Betsania R MANAGERAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “I would say what we least liked about Zipwhip it was they didn't particularly didn't have focus on insurance agencies.“ October 11, 2024 KM Katrina M staffing specialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “I LOVED that you can filter by who last replied to the text“ November 20, 2024 CR Christian R Inside Sales ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Did not like the fact that phone numbers would be entered automatically by the software, autocorrect, instead of what I was typing in.“ December 18, 2023 KM Katrina M staffing specialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “I really enjoyed using ZipWhip during the time my company partnered with them“ November 20, 2024 MM Maria M ParalegalLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The cons are that the system is no longer in service. If i was still in service we would still be using it.“ March 7, 2024 VW Victor W Broker ownerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “We were happy with the performance and pricing.“ September 21, 2024 SH Sierra H OPERATIONSWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. “ August 1, 2022 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim M. IT Manager/Systems Administrator Real Estate Used the software for: 1-2 years ### "Texting customers couldn't get much easier" July 25, 2018 5.0 Pros We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously. Cons The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center. Review Source CC Crystal C. Regional Manager Hospitality Used the software for: 2+ years ### "Great Platform and Helpful Support" September 25, 2023 5.0 We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go. Pros It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing! Cons They are being cancelled and will not available soon :( LOVED ZipWhip! Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) The pricing was cheaper. Now that Zipwhip will be shut down soon, we have switched back to Text Request. Review Source JN Jen N. Customer Service Experience Facilities Services Used the software for: 1-2 years ### "Nice to set-up landline texting, but messages weren't always getting delivered" May 4, 2020 3.0 It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help. Pros This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website. Cons We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Zipwhip The price and features together were better than the others. Review Source Response from Twilio May 20, 2020 Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day! MH Michele H. Recruiter Construction Used the software for: 2+ years ### "Very Basic" November 25, 2019 4.0 Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel. Pros I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use. Cons I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Employees were using direct business lines to text from so if they were not in the office for a sick or vacation day then there was potentially a delay in our response time. Review Source Response from Twilio December 2, 2019 Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business RB Ruvim B. Tracking Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "I wish ZipWhip was here to stay" June 14, 2022 5.0 Pros Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos Cons I wish there was RCS integration. I wish there was a location request feature Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) We wanted to use our office phone number for texting Review Source SC Shawn C. Sales Manager Utilities Used the software for: Less than 6 months ### "Exactly what I was looking for" November 12, 2020 5.0 Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly. Pros Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly. Cons There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) I wanted all my agents to use the same number but have separately logged messages and communication history, zipwhip manages multiple users on the same phone number better than any other service I've found and it also integrates with zoho crm nicely Review Source PH Patricia H. Agency Owner Insurance Used the software for: Less than 6 months ### "ZipWhip for Managing Leads and Text Messaging Clients" October 21, 2021 5.0 It's so useful, our company does 50% cost share. Pros Most people prefer to text versus email these days. Cons There isn't anything I don't like about it. Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) Primary cost and the fact that Zipwhip is integrated with our systems. Review Source EK Emily K. DJ Entertainment Used the software for: 2+ years ### "Trying to text your clients, but sick of using your phone all the time? Try Zipwhip!" December 9, 2019 5.0 Overall, it makes it easier to text clients, especially when there are multiple clients at once. Pros I love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered. Cons I have no cons about this software as of this review. Review Source Response from Twilio April 29, 2020 Thank you so much for taking the time to write a review of Zipwhip, Emily. We're delighted to hear how well our product works for you and your team. LB Logan B. Operations Manager Insurance Used the software for: 1-2 years ### "Basics for a small team" April 1, 2019 4.0 We had a good experience with Zipwhip. We left it behind for a simpler more effective solution. Pros Zipwhip was our first foray into texting for sales and customer service. We learned a lot for little money. Cons Everyone shared the same number. It was difficult to tell customers and prospects apart and to route the text to the right team. Review Source Lauren R. Marketing & Sales Support Assistant Chemicals Used the software for: 1-2 years ### "Great tool! " November 3, 2022 4.0 Pros We got ZipWhip to diversify the ways our insurance agent's can communicate with our customers. We found that our tech savvy customers picked up to the software very quickly, and would from time to time text our agents with questions. The desktop app is easy to navigate, and the cost was reasonable. Cons Sometimes we would have glitches where a notification would fail to make a sound on an agent's computer. This slowed our response time to our customers when this happened. Review Source HD Hazel D. Director Education Management Used the software for: 1-2 years ### "Zipwhip for Business" July 30, 2024 4.0 Pros Zipwhip was easy to train on and easy to use. Cons Can't think of anything except that they were no longer going to be able to be used by my company. Review Source AB Alan B. Regional Director Education Management Used the software for: 1-2 years ### "Best Price for a Fair Platform" April 12, 2022 5.0 ZipWhip introduced our business to many features that elevated our standard for client communication at an amazing price point. Pros Prior to the acquisition, ZipWhip had by far the best price point for the features offered. Cons After being purchased, they divested their customer service to support the new platform offerings. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Zipwhip Better pricing for the offered features. Review Source CL Caroline L. Director of Marketing and Sales Retail Used the software for: 2+ years ### "Favorite Texting App" July 3, 2023 5.0 Pros Zipwhip is so user friendly. Allowed us to send group messages, which is big for our communication with our brides. Love the ability to see each text conversation separately (just like on a phone). Easy usability of use of app. Cons That they are closing. Everything else about Zipwhip was great for our company. Review Source BM Brittany M. Recruiter Hospital & Health Care Used the software for: 1-2 years ### "Great Product" May 2, 2024 4.0 Pros I thoroughly enjoyed using ZipWhip, I just wish they had a few more features. Such as searching by keyword through texts. Aside from that, it was very user friendly and fit our needs. Cons The lack of certain functions like the search feature Review Source GS George S. Manager, Ticket Sales Sports Used the software for: 2+ years ### "Zipwhip Review" August 21, 2019 5.0 Zipwhip has been a key component to our success in selling tickets for FSU athletics. We are able to reach customers on a better level and open up a line of communication that we never had before. It is hard to imagine succeeding in the sports sales market today without a product like Zipwhip. Pros Zipwhip has a very easy interface to use and is very user friendly. All of our sales and service reps use it on a daily basis to get in touch with clients and offers us another avenue/ channel to reach them on a consistent basis. We have found that with the way technology has shaped our every day lives, it was vital for us to keep up with the times and find us a texting service that connects with our land lines in our office. Cons With us being on the East coast, it can sometimes be tough to contact someone if we have problems early on in the morning. Review Source Response from Twilio August 22, 2019 Thank you so much for taking the time to write a review of Zipwhip, George. We're delighted to hear how well our product works for you and your team. Yes, ticket sales and marketing are made so much easier through texting! CL Christine L. claims adjuster Insurance Used the software for: 1-2 years ### "Zip review" October 30, 2023 5.0 Pros Very user friendly and easy to use; straight forward Cons the character limit for texts made it a little annoying when sending anything over 600 characters Review Source AP Adam P. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Service " December 6, 2023 4.0 Pros Zipwhip is easy to use and good for any business Cons They ended the service we used. We would have continued to use them. Review Source LW Lottie W. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Zipwhip review" March 13, 2024 5.0 really loved it! pity it closed. Pros loved the way it used, easy good service, easy for eye layout!!! Cons sometimes we exceeded the amount of messages per day, we had to wait till next day to send Review Source HP Holly P. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "ZipWhip and Vet Med " July 20, 2023 5.0 Pros I can contact clients with a texting, using platforms Beyond email and phone calls. It’s also able to be integrated with our software. Cons I’m not sure of a con that I can think of Review Source TR Terry R. Director Hospital & Health Care Used the software for: 1-2 years ### "Increases efficiency, customer satisfaction, and Employee satisfaction" June 4, 2020 5.0 ZipWhip has helped us reduce the number of after hours calls by 90%, both with clients, leads, and employees. We have also seen a reduction in telephone time during office hours, as texts tend to be much quicker to handle than phone conversations. This is an effective tool for scheduling changes, new client meetings, and other operations communications. It also provides a paper trail that is not available with a telephone conversation. Pros Emailing has taken a back seat to texting in our organization, both with customers and employees. With ZipWhip, all office personnel can observe communications and everyone can see the response that was given. This internal communication transparency is cumbersome with a telephone or email. Cons It is not yet perfected with voice recognition on an iPhone. Spellcheck is still being perfected. Reason for choosing Zipwhip Cost and buyer experience. Review Source Response from Twilio August 12, 2020 We're delighted to hear Zipwhip is saving you time, Terry! Thank you for writing a review of Zipwhip. RA Robert A. Owner Insurance Used the software for: 2+ years ### "owner" July 31, 2023 5.0 pulled their produce Pros it was super easy to use, kept all our notes Cons They are going away, their product was a perfect Review Source KH Kari H. Veterinary Technician Veterinary Used the software for: 6-12 months ### "Client Communication on Demand" August 3, 2023 5.0 Pros Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read. Cons There are occasional periods of slower delivery times for messages. Review Source CC Corticia C. Executive Administrator Legal Services Used the software for: 2+ years ### "ZipWhip is great!" December 16, 2021 5.0 Overall, ZipWhip has been a great addition to our firm! Pros I absolutely love this software. It is user-friendly and has been very essential for our business. Cons I do not have any issues with this software. Review Source KS Kristen S. Office personel Consumer Services Used the software for: 6-12 months ### "Easy to use" September 7, 2023 4.0 Pros Easy to navigate. Stores may contacts. Allows for a good number of characters per text Cons You had to mark as unread for it to stay highlighted Review Source SH Sierra H. OPERATIONS Wholesale Used the software for: 2+ years ### "Was Great -even though now it is obsolete - Trying to cancel was a hassle" August 1, 2022 4.0 Pros Liked the desktop feature, the unlimited texts was a nice touch as well compared to most other companies. Cons Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. Very disappointing end to our relationship. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.