--- title: "Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/165106/Zipwhip/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zipwhip Ease of use 4.8 Customer Service 4.2 ## Pros and Cons in Reviews KM Katrina M staffing specialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “I LOVED that you can filter by who last replied to the text“ November 20, 2024 CR Christian R Inside Sales ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Did not like the fact that phone numbers would be entered automatically by the software, autocorrect, instead of what I was typing in.“ December 18, 2023 KM Katrina M staffing specialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “I really enjoyed using ZipWhip during the time my company partnered with them“ November 20, 2024 MM Maria M ParalegalLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The cons are that the system is no longer in service. If i was still in service we would still be using it.“ March 7, 2024 KH Kari H Veterinary TechnicianVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read.“ August 3, 2023 BR Betsania R MANAGERAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “I would say what we least liked about Zipwhip it was they didn't particularly didn't have focus on insurance agencies.“ October 11, 2024 SM Stephanie M Patient Care CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of use is great and bulk messaging was a lifesaver for winter storms etc. when all of our patients had to be contacted at once.“ April 4, 2024 Lauren R Marketing & Sales Support Assistant Chemicals, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes we would have glitches where a notification would fail to make a sound on an agent's computer.“ November 3, 2022 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim M. IT Manager/Systems Administrator Real Estate Used the software for: 1-2 years ### "Texting customers couldn't get much easier" July 25, 2018 5.0 Pros We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously. Cons The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center. Review Source RB Ruvim B. Tracking Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "I wish ZipWhip was here to stay" June 14, 2022 5.0 Pros Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos Cons I wish there was RCS integration. I wish there was a location request feature Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) We wanted to use our office phone number for texting Review Source MB Mark B. President Automotive Used the software for: Less than 6 months ### "Great Product - Horrendous Customer Support" September 6, 2019 3.0 Salespeople are very pushy and though I like the product the inability to cancel your account make it something I can't recommend to others and why I am writing this review. Pros The ease of use and simplicity of getting your company line the ability to text. Cons I wanted to try the software and after talking with the company they try and force you into a year contract. This should have been my first sign. After talking them into a month-to-month contract I talked with our phone provider who said they provide the same service for free. I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible. I should have never signed up with them and would recommend to others really hesitating signing up with them unless a. you want to be with them for more than a year and b. never want to cancel after trying out the service because they make it almost impossible. Right now I am paying them and not even using the product. Review Source Response from Twilio September 17, 2019 Mark, we want to apologize for any negativity you experienced working with our team. We strive to provide friendly, prompt and helpful customer service and it sounds like we took longer than usual to respond to your requests. We have a 30-day cancelation policy and have confirmed that we processed your cancelation within that window and you should not be receiving additional invoices, but if you have any further issues please reach back out to our billing team at billing@zipwhip.com. Thank you for trying Zipwhip and for your patience. SC Shawn C. Sales Manager Utilities Used the software for: Less than 6 months ### "Exactly what I was looking for" November 12, 2020 5.0 Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly. Pros Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly. Cons There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it Switched from [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) I wanted all my agents to use the same number but have separately logged messages and communication history, zipwhip manages multiple users on the same phone number better than any other service I've found and it also integrates with zoho crm nicely Review Source PH Patricia H. Agency Owner Insurance Used the software for: Less than 6 months ### "ZipWhip for Managing Leads and Text Messaging Clients" October 21, 2021 5.0 It's so useful, our company does 50% cost share. Pros Most people prefer to text versus email these days. Cons There isn't anything I don't like about it. Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) Primary cost and the fact that Zipwhip is integrated with our systems. Review Source VR Verified Reviewer Deputy Director Libraries Used the software for: 1-2 years ### "Easy option for SMS communication" November 10, 2019 5.0 We use Zipwhip as our primary tool for SMS communication with our customers. Pros I'm a fan of Zipwhip. It's the cheapest SMS automation service out there, but they don't skimp on the functionality. We use it to automate messages to customers and to provide SMS "chat" service. It's simple, straight forward, and so user friendly that we've not had to train anyone on its use yet. Been using it for years at this point and have no desire to look elsewhere. Cons I do wish that messages could be sent to larger numbers of people. I get why this functionality is limited- spam and all- but I've got a large number of legitimate contacts to make and it would save a lot of time to not have to batch them. Review Source Response from Twilio November 22, 2019 Thank you for the kind words! We're so happy that our texting platform has brought value to your business and that you've been able to implement it so easily. Thanks also for the feedback. Have a wonderful day, and happy texting! VR Verified Reviewer Independent Consultant Food & Beverages Used the software for: 6-12 months ### "Communication at our Fingertips" May 18, 2019 5.0 Pros I love how simple it is to send and receive text messages to the store using this software. It is so much faster to respond to customer queries by typing than by going through the motions and social cues of a telephone conversation. It is also really, really helpful to be able to access the full history of conversation with various contacts, so that no matter how much time has passed, we can easily see what was discussed in prior conversations. It also allows us to communicate quickly between colleagues and with the boss, as we can quickly fire off a note about needing change or arriving to work late without tying up the phone lines. Cons Most people's mobile phones no longer have difficulties dealing with long messages. Restricting the number of characters in a message is aggravating, as sometimes what we need to communicate can't be summed up in 250 characters, and I would like to see the software grow to reflect the current state of communication. Review Source EK Emily K. DJ Entertainment Used the software for: 2+ years ### "Trying to text your clients, but sick of using your phone all the time? Try Zipwhip!" December 9, 2019 5.0 Overall, it makes it easier to text clients, especially when there are multiple clients at once. Pros I love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered. Cons I have no cons about this software as of this review. Review Source Response from Twilio April 29, 2020 Thank you so much for taking the time to write a review of Zipwhip, Emily. We're delighted to hear how well our product works for you and your team. LB Logan B. Operations Manager Insurance Used the software for: 1-2 years ### "Basics for a small team" April 1, 2019 4.0 We had a good experience with Zipwhip. We left it behind for a simpler more effective solution. Pros Zipwhip was our first foray into texting for sales and customer service. We learned a lot for little money. Cons Everyone shared the same number. It was difficult to tell customers and prospects apart and to route the text to the right team. Review Source Lauren R. Marketing & Sales Support Assistant Chemicals Used the software for: 1-2 years ### "Great tool! " November 3, 2022 4.0 Pros We got ZipWhip to diversify the ways our insurance agent's can communicate with our customers. We found that our tech savvy customers picked up to the software very quickly, and would from time to time text our agents with questions. The desktop app is easy to navigate, and the cost was reasonable. Cons Sometimes we would have glitches where a notification would fail to make a sound on an agent's computer. This slowed our response time to our customers when this happened. Review Source BR Betsania R. MANAGER Accounting Used the software for: 2+ years ### "Overall Experience with Zipwhip (WE MISS YOU)" October 11, 2024 5.0 Our overall experience with Zipwhip was great. We were with Zipwhip for several years, and were very sad when we heard they were no longer going to be in business, we looked for a companies with similarities to zipwhips for months. Pros ZipWhip was very easy to use, setup was very easy as well. It was very easy to train new employee on how to use the software. Very cost effective. It was very difficult to find a similar software with everything Zipwhip offered at the same price or even close to the same price. We miss Zipwhip very much. Cons I would say what we least liked about Zipwhip it was they didn't particularly didn't have focus on insurance agencies. Review Source CL Caroline L. Director of Marketing and Sales Retail Used the software for: 2+ years ### "Favorite Texting App" July 3, 2023 5.0 Pros Zipwhip is so user friendly. Allowed us to send group messages, which is big for our communication with our brides. Love the ability to see each text conversation separately (just like on a phone). Easy usability of use of app. Cons That they are closing. Everything else about Zipwhip was great for our company. Review Source BM Brittany M. Recruiter Hospital & Health Care Used the software for: 1-2 years ### "Great Product" May 2, 2024 4.0 Pros I thoroughly enjoyed using ZipWhip, I just wish they had a few more features. Such as searching by keyword through texts. Aside from that, it was very user friendly and fit our needs. Cons The lack of certain functions like the search feature Review Source GS George S. Manager, Ticket Sales Sports Used the software for: 2+ years ### "Zipwhip Review" August 21, 2019 5.0 Zipwhip has been a key component to our success in selling tickets for FSU athletics. We are able to reach customers on a better level and open up a line of communication that we never had before. It is hard to imagine succeeding in the sports sales market today without a product like Zipwhip. Pros Zipwhip has a very easy interface to use and is very user friendly. All of our sales and service reps use it on a daily basis to get in touch with clients and offers us another avenue/ channel to reach them on a consistent basis. We have found that with the way technology has shaped our every day lives, it was vital for us to keep up with the times and find us a texting service that connects with our land lines in our office. Cons With us being on the East coast, it can sometimes be tough to contact someone if we have problems early on in the morning. Review Source Response from Twilio August 22, 2019 Thank you so much for taking the time to write a review of Zipwhip, George. We're delighted to hear how well our product works for you and your team. Yes, ticket sales and marketing are made so much easier through texting! JG Joshua G. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Phenomenal product even for unintended use." November 25, 2020 5.0 Zipwhip has been amazing and has allowed us to develop a crisis based line around its mobility for our volunteers. I cannot express how amazing the platform is. Pros The software platform allows for versatility, mobility, and utility and meets the requirements of our use for the platform. We utilize ZipWhip not for its intended use but as a crisis line for our communities hurting youth. Cons I have yet to really have any significant issues with the software. The only thing that I dislike is that the information column is a bit antiquated; however, coming out of ConText this year we had the ability to talk with the developers about the issue and they stated that they will be looking into it. Reason for choosing Zipwhip Honestly, we are a Washington State based organization and ZipWhip is a Seattle based company. I loved that the platform has roots where we live, work, and play. Review Source VW VELZIE W. Patient coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "ZipWhip Review" May 9, 2024 5.0 Its is amazing. It makes communicating with our patients so much easier. Pros The fat that there is Spanish translation. That is huge bonus factor for us. Cons There are really no bad things I could say. Review Source AK Anna K. Admin Asst Health, Wellness and Fitness Used the software for: 2+ years ### "We miss Zip Whipe" April 4, 2024 4.0 Pros It was easy to train staff on, we were very sad we had to switch to a new product Cons We all wish it would have stuck around for longer. I know a lot of people who used this I can't imagine we are the only ones who miss it Review Source TC Todd C. Manager of IT Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Product" December 4, 2023 4.0 Pros ZipWhip is easy to use and easy to Manage. Cons I cannot think of any Cons, other than they are closing the software. Review Source JB Jessey B. Customer Relations Manager Construction Used the software for: 6-12 months ### "Helping Us Reach Customers!" August 7, 2020 5.0 Zipwhip has made contacting customers much easier. I find clients are much more likely to respond to a text than a phone call or email. It also makes us a more "with the times" company and we can offer many options for points of contact. I use Zipwhip daily to send appointment reminders and to let clients know when their technicians are on their way. It's an easy and useful way to stay in touch with customers. Pros This product is very easy to use and gives us an effective and efficient way of contacting clients. We have the basic profile but I have used the business profile before and love that you can schedule texts to be sent out at later dates/times and you can create templates to make routine texts (for reminders etc) very streamlined. Cons Sometimes the system will glitch where it says I have an unread text but they have all been read. Haven't seen this happen recently at all though. Nothing else bad to say really other than they charge in US dollars and we live in Canada. Reason for choosing Zipwhip Had used this product in my previous role in the veterinary industry so I knew it was what we were looking for. Review Source CL Charlene L. Center Manager Education Management Used the software for: 1-2 years ### "Getting Whippy with Zipwhip" July 21, 2024 4.0 Overall, Zipwhip was good while it lasted. Pros While it was still around Zipwhip was easy. It had excellent search functions and nice scrolling to keep on top of messages coming in. Cons It did not have in the default program signatures, or timed messages, or the ability to see who had last answered. Review Source RA Robert A. Owner Insurance Used the software for: 2+ years ### "owner" July 31, 2023 5.0 pulled their produce Pros it was super easy to use, kept all our notes Cons They are going away, their product was a perfect Review Source KH Kari H. Veterinary Technician Veterinary Used the software for: 6-12 months ### "Client Communication on Demand" August 3, 2023 5.0 Pros Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read. Cons There are occasional periods of slower delivery times for messages. Review Source CC Corticia C. Executive Administrator Legal Services Used the software for: 2+ years ### "ZipWhip is great!" December 16, 2021 5.0 Overall, ZipWhip has been a great addition to our firm! Pros I absolutely love this software. It is user-friendly and has been very essential for our business. Cons I do not have any issues with this software. Review Source MG Marilyn G. Agent Producer Insurance Used the software for: 1-2 years ### "zipwhip no longer viable" May 1, 2024 5.0 Pros We were told we could no longer get this service so we had to switch Cons I least liked the fact that we could not differentiate between users. Review Source MS Michael S. Owner Construction Used the software for: 2+ years ### "Great software, so sad it is going away" July 18, 2022 5.0 Great! Pros Ease of use Ease of setup Polished flow Easy customer management Speedy searches Cons Customer support is lacking The product is ending its life. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.