# Page 2 | Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165106/Zipwhip/reviews

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Zipwhip

4.6 (119)

[View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 2 - Reviews of Zipwhip

## Showing most helpful reviews

Showing 26-50 of 119 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BR

Betsania R.  
MANAGER  
Accounting  
Used the software for: 2+ years

### "Overall Experience with Zipwhip (WE MISS YOU)"

October 11, 2024

5.0

Our overall experience with Zipwhip was great. We were with Zipwhip for several years, and were very sad when we heard they were no longer going to be in business, we looked for a companies with similarities to zipwhips for months.

Pros

ZipWhip was very easy to use, setup was very easy as well. It was very easy to train new employee on how to use the software. Very cost effective. It was very difficult to find a similar software with everything Zipwhip offered at the same price or even close to the same price. We miss Zipwhip very much.

Cons

I would say what we least liked about Zipwhip it was they didn't particularly didn't have focus on insurance agencies.

Review Source

sA

steph A.  
office manager  
Automotive  
Used the software for: 2+ years

### "we miss zipwhip"

February 6, 2025

5.0

zipwhip was easy, cost effective and convenient

Pros

the web extension, ease of use, cost effective

Cons

nothing - we miss it!!! there are no good replacements

Review Source

JC

Jessica C.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Great for small business!"

January 2, 2025

5.0

Overall, we loved zipwhip and used it until they no longer offer texting services we needed.

Pros

Ease of use, plain interface, login from anywhere.

Cons

We did not like the limitations to attachments.

Review Source

TE

Tega E.  
Operation Manager  
Legal Services  
Used the software for: 2+ years

### "ZipWhip Experience "

October 11, 2024

5.0

My overall experience with Zipwhip was positive. The platform made business communication easier and more effective, with reliable features and straightforward usability. It streamlined customer engagement, saving time and improving productivity. Great product

Pros

What I liked most about Zipwhip was its seamless integration of texting with existing business phone numbers, making communication more efficient. The user-friendly platform and the ability to engage customers directly through SMS stood out. It was user friendly and simply

Cons

SMS character limit, and did not support PDF attachment

Review Source

KM

Katrina M.  
staffing specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great text platform "

November 20, 2024

5.0

I really enjoyed using ZipWhip during the time my company partnered with them

Pros

I LOVED that you can filter by who last replied to the text

Cons

The layout looked a little bit outdated.

Review Source

VW

Victor W.  
Broker owner  
Insurance  
Used the software for: 2+ years

### "What about Zipwhip"

September 21, 2024

5.0

It was very good. We were happy with the performance and pricing.

Pros

It worked as we expected and needed it to.

Cons

They went out of business or something happened and we needed to switch.

Review Source

HD

Hazel D.  
Director  
Education Management  
Used the software for: 1-2 years

### "Zipwhip for Business"

July 30, 2024

4.0

Pros

Zipwhip was easy to train on and easy to use.

Cons

Can't think of anything except that they were no longer going to be able to be used by my company.

Review Source

kL

kristi L.  
billing office  
Pharmaceuticals  
Used the software for: 1-2 years

### "zipwhip review"

June 27, 2024

4.0

Ok, no complaints until we saw what else was out there

Pros

convenience of not having to pick up the phone to call customers.

Cons

Not as many automation features and you have to be available 24/7.100 contacts per group

Review Source

BM

Brittany M.  
Recruiter  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Product"

May 2, 2024

4.0

Pros

I thoroughly enjoyed using ZipWhip, I just wish they had a few more features. Such as searching by keyword through texts. Aside from that, it was very user friendly and fit our needs.

Cons

The lack of certain functions like the search feature

Review Source

CW

Cody W.  
Internet Sales Manager  
Automotive  
Used the software for: 2+ years

### "Zipwhip Had Your Basic Text Needs Covered"

February 20, 2024

4.0

Overall it was a decent value for the money we paid monthly for the service. It rarely experienced technical issues and if it did, the communication from the company was very prompt.

Pros

Zipwhip was easy to setup and implement. It's user interface was relatively intuitive and it wasn't hard for even the most technology illiterate person to utilize.

Cons

It was relatively outdated when compared to competitors who offer the same product. It worked well overall, but it was rarely updated or changed to offer more options.

Reason for choosing Zipwhip

We chose Zipwhip purely because it was affordable and easy to use.

Review Source

MG

Marilyn G.  
Agent Producer  
Insurance  
Used the software for: 1-2 years

### "zipwhip no longer viable"

May 1, 2024

5.0

Pros

We were told we could no longer get this service so we had to switch

Cons

I least liked the fact that we could not differentiate between users.

Review Source

BO

Bailey O.  
Floor Manager  
Veterinary  
Used the software for: 2+ years

### "Past Zipwhip User"

October 11, 2023

3.0

Over all a good experience with Zipwhip. Would have continued to use if it wasn't for the new 10 DLC policy. Which was not implemented by the company.

Pros

When we first started using Zipwhip it was wonderful. Very user friendly and reliable.

Cons

The largest problem we had was when the 10 DLC was required. It was nearly impossible to get support to help with this issue.

Switched from

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

10 DLC configuration and lack of overall customer support.

Review Source

Alexander B.  
Operations Manager  
Law Practice  
Used the software for: 6-12 months

### "Great software that went away for no reason."

June 6, 2023

5.0

Pretty good. Easy to use.

Pros

What separated Zipwhip from most of their competitors is that you did not need a new SMS number. Instead, you could make your main landline text enabled. The service worked well and was not expensive.

Cons

For some reason Twilio decided to buy Zipwhip and shut it down. Zipwhip is going away as a service at the end of the year. I have switched to one of their competitors but the interface is terrible.

Alternatives considered

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

Reason for choosing Zipwhip

Because the interface was much better.

Review Source

AB

Alan B.  
Regional Director  
Education Management  
Used the software for: 1-2 years

### "Best Price for a Fair Platform"

April 12, 2022

5.0

ZipWhip introduced our business to many features that elevated our standard for client communication at an amazing price point.

Pros

Prior to the acquisition, ZipWhip had by far the best price point for the features offered.

Cons

After being purchased, they divested their customer service to support the new platform offerings.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Zipwhip

Better pricing for the offered features.

Review Source

AC

Angel C.  
Branch Manager  
Human Resources  
Used the software for: 1-2 years

### "ZipWhip Review"

December 1, 2023

5.0

We love ZipWhip but wish it wasn't so expensive

Pros

I liked that I could send mass texts and they sent quickly without glitches

Cons

I do not have any complaints about ZipWhip. I really like it

Review Source

VR

Verified Reviewer  
Deputy Director  
Libraries  
Used the software for: 1-2 years

### "Easy option for SMS communication"

November 10, 2019

5.0

We use Zipwhip as our primary tool for SMS communication with our customers.

Pros

I'm a fan of Zipwhip. It's the cheapest SMS automation service out there, but they don't skimp on the functionality. We use it to automate messages to customers and to provide SMS "chat" service. It's simple, straight forward, and so user friendly that we've not had to train anyone on its use yet. Been using it for years at this point and have no desire to look elsewhere.

Cons

I do wish that messages could be sent to larger numbers of people. I get why this functionality is limited- spam and all- but I've got a large number of legitimate contacts to make and it would save a lot of time to not have to batch them.

Review Source

Response from Twilio

November 22, 2019

Thank you for the kind words! We're so happy that our texting platform has brought value to your business and that you've been able to implement it so easily. Thanks also for the feedback. Have a wonderful day, and happy texting!

CL

Caroline L.  
Director of Marketing and Sales  
Retail  
Used the software for: 2+ years

### "Favorite Texting App"

July 3, 2023

5.0

Pros

Zipwhip is so user friendly. Allowed us to send group messages, which is big for our communication with our brides. Love the ability to see each text conversation separately (just like on a phone). Easy usability of use of app.

Cons

That they are closing. Everything else about Zipwhip was great for our company.

Review Source

VR

Verified Reviewer  
Independent Consultant  
Food & Beverages  
Used the software for: 6-12 months

### "Communication at our Fingertips"

May 18, 2019

5.0

Pros

I love how simple it is to send and receive text messages to the store using this software. It is so much faster to respond to customer queries by typing than by going through the motions and social cues of a telephone conversation. It is also really, really helpful to be able to access the full history of conversation with various contacts, so that no matter how much time has passed, we can easily see what was discussed in prior conversations. It also allows us to communicate quickly between colleagues and with the boss, as we can quickly fire off a note about needing change or arriving to work late without tying up the phone lines.

Cons

Most people's mobile phones no longer have difficulties dealing with long messages. Restricting the number of characters in a message is aggravating, as sometimes what we need to communicate can't be summed up in 250 characters, and I would like to see the software grow to reflect the current state of communication.

Review Source

CR

Christian R.  
Inside Sales Manager  
Automotive  
Used the software for: 2+ years

### "Love Zipwhip!"

December 18, 2023

4.0

Pros

It was very easy to use and straight forward.

Cons

Did not like the fact that phone numbers would be entered automatically by the software, autocorrect, instead of what I was typing in.

Review Source

JS

Julie S.  
manager  
Education Management  
Used the software for: 2+ years

### "Great way for businesses to keep in touch with clients"

April 28, 2022

4.0

Overall it was great, very helpful.

Pros

Templates that autofill information from the contact (Name, Company, etc.). Also the scheduling feature is very handy.

Cons

It would be nice if there were an option that allowed responses to group texts go to everyone on the text. I can see why the default is that it doesn't, but sometimes we need to text multiple members of a family and it's problematic when responses don't go to everyone. Also, it would be nice if the scheduling feature included an option for recurring messages, it would save us a lot of time from scheduling the same messages week after week.

Review Source

Matthew V.  
President  
Insurance  
Used the software for: 2+ years

### "Great option for getting texts at a work line"

April 21, 2022

4.0

Pros

I was shocked at how many people were texting an "office phone". I started receiving texts the day I turned this on, so I shutter to think of how many I missed prior.

Cons

This only does texting. I feel like current software options allow for texting/VOIP/etc all as one purchased service.

Review Source

Tracy S.  
Client Services Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for individual communication on a companywide basis"

December 23, 2019

4.0

Zipwhip allows us to document as well as communicate. If there is a disciplinary problem, often it has played out via text messages. We use just one number so all of the texts from our caregivers come to the same place and can be dealt with by anyone in the office.

Pros

Zipwhip helps us get in touch with our caregivers individually and in groups when needed. We can also communicate without speaking to caregivers which might interrupt their day with a client.

Cons

Sometimes the messages do not refresh and I miss urgent messages. I'm not sure why this happens on my computer as I have noticed that it doesn't happen to my coworkers' desktops.

Review Source

CG

Christina G.  
Market Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Easy texting platform"

December 2, 2023

5.0

Very user friendly. Customer support responds super fast (via email)

Pros

Super easy to use amongst multi users and to mass text. I love the layout of the page. It’s been super difficult finding anything similar.

Cons

Never came across a function or something that I didn’t like

Review Source

JG

Joshua G.  
Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Phenomenal product even for unintended use."

November 25, 2020

5.0

Zipwhip has been amazing and has allowed us to develop a crisis based line around its mobility for our volunteers. I cannot express how amazing the platform is.

Pros

The software platform allows for versatility, mobility, and utility and meets the requirements of our use for the platform. We utilize ZipWhip not for its intended use but as a crisis line for our communities hurting youth.

Cons

I have yet to really have any significant issues with the software. The only thing that I dislike is that the information column is a bit antiquated; however, coming out of ConText this year we had the ability to talk with the developers about the issue and they stated that they will be looking into it.

Reason for choosing Zipwhip

Honestly, we are a Washington State based organization and ZipWhip is a Seattle based company. I loved that the platform has roots where we live, work, and play.

Review Source

MB

Mark B.  
President  
Automotive  
Used the software for: Less than 6 months

### "Great Product - Horrendous Customer Support"

September 6, 2019

3.0

Salespeople are very pushy and though I like the product the inability to cancel your account make it something I can't recommend to others and why I am writing this review.

Pros

The ease of use and simplicity of getting your company line the ability to text.

Cons

I wanted to try the software and after talking with the company they try and force you into a year contract. This should have been my first sign. After talking them into a month-to-month contract I talked with our phone provider who said they provide the same service for free. I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible. I should have never signed up with them and would recommend to others really hesitating signing up with them unless a. you want to be with them for more than a year and b. never want to cancel after trying out the service because they make it almost impossible. Right now I am paying them and not even using the product.

Review Source

Response from Twilio

September 17, 2019

Mark, we want to apologize for any negativity you experienced working with our team. We strive to provide friendly, prompt and helpful customer service and it sounds like we took longer than usual to respond to your requests. We have a 30-day cancelation policy and have confirmed that we processed your cancelation within that window and you should not be receiving additional invoices, but if you have any further issues please reach back out to our billing team at billing@zipwhip.com. Thank you for trying Zipwhip and for your patience.

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