# Page 3 | Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165106/Zipwhip/reviews --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 3 - Reviews of Zipwhip ## Showing most helpful reviews Showing 51-75 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mark B. President Automotive Used the software for: Less than 6 months ### "Great Product - Horrendous Customer Support" September 6, 2019 3.0 Salespeople are very pushy and though I like the product the inability to cancel your account make it something I can't recommend to others and why I am writing this review. Pros The ease of use and simplicity of getting your company line the ability to text. Cons I wanted to try the software and after talking with the company they try and force you into a year contract. This should have been my first sign. After talking them into a month-to-month contract I talked with our phone provider who said they provide the same service for free. I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible. I should have never signed up with them and would recommend to others really hesitating signing up with them unless a. you want to be with them for more than a year and b. never want to cancel after trying out the service because they make it almost impossible. Right now I am paying them and not even using the product. Review Source Response from Twilio September 17, 2019 Mark, we want to apologize for any negativity you experienced working with our team. We strive to provide friendly, prompt and helpful customer service and it sounds like we took longer than usual to respond to your requests. We have a 30-day cancelation policy and have confirmed that we processed your cancelation within that window and you should not be receiving additional invoices, but if you have any further issues please reach back out to our billing team at billing@zipwhip.com. Thank you for trying Zipwhip and for your patience. DC Danielle C. Recruitment and Staffing Supervisor Human Resources Used the software for: 1-2 years ### "Great value for the product and its ease of use. " December 19, 2023 5.0 Useful tool for staying in touch with everyone quickly. Pros Simple platform that did not require any training. Cons The search feature was not as easy to use as others. Review Source VR Verified Reviewer Director, Engineering Services Machinery Used the software for: Less than 6 months ### "Works great when it works" January 26, 2019 4.0 Zipwhip is actively causing me business problems due to the fact they cannot support their product outside of regular business hours in the pacific time zone. They are an extremely risky solution provider if you intend to run the majority of your customer contact through SMS. And the ability to run the majority of your customer contact through SMS seems to be what Zipwhip’s “value proposition” is, so basically, don’t bother with these guys. Pros Easy to use, multi user single inbox for a “reception desk” type system. Cons Their customer service is nonexistent. If you have a problem outside of their normal business hours, too bad for you. Which is a fairly bitter pill when you have an established customer base accustomed to texting you, only to have some unknown error occur and be told by Zipwhip that someone will get back to you on Monday. Every software has bugs, but one should chose a partner based on how well they support you, and it appears support is a foreign concept to these people. It’s also the most expensive solution for this out there, and i have tried a few. I’ve switched to something 1/10th the price that does exactly the same thing, and i can get help with it on the weekend if so needed. Review Source AP Adam P. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Service " December 6, 2023 4.0 Pros Zipwhip is easy to use and good for any business Cons They ended the service we used. We would have continued to use them. Review Source LM Lori M. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "ZipWhip" December 3, 2019 5.0 It's been a great experience for us. The people we've worked with at ZipWhip have been great. Pros ZipWhip is easy to use and provides and affordable solution for two way texting with our listeners. Listeners are able to text to our 800 number, the number that they are familiar with and use for calling. Having texting is especially important for our station that is geared to the younger listener. They are much more likely to engage through texting. Cons Can't think of anything that we don't like. The recent upgrade to the software has made group texting easier which is a plus too. Review Source JG Jason G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "High marks" December 12, 2023 5.0 Pros Love the ease of which to connect with clients. Cons Wish it was more of a seamless transition and interface with Club Ready Review Source LW Lottie W. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Zipwhip review" March 13, 2024 5.0 really loved it! pity it closed. Pros loved the way it used, easy good service, easy for eye layout!!! Cons sometimes we exceeded the amount of messages per day, we had to wait till next day to send Review Source MM Maria M. Paralegal Law Practice Used the software for: 1-2 years ### "It was an Great Texting Program " March 7, 2024 5.0 Great experience. We did not have to do the extra stuff like similar programs. Pros We really enjoyed the simplicity of Zipwhip really no strings attached. We would continue to use it if it was still in service. Cons The cons are that the system is no longer in service. If i was still in service we would still be using it. Review Source HP Holly P. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "ZipWhip and Vet Med " July 20, 2023 5.0 Pros I can contact clients with a texting, using platforms Beyond email and phone calls. It’s also able to be integrated with our software. Cons I’m not sure of a con that I can think of Review Source RJ Renee J. Legal Assistant Legal Services Used the software for: 2+ years ### "Zipwhip" January 18, 2023 5.0 Good. Our office used it dailey. Pros It was very easy to use and add new contacts Cons Texting multiple people wasn't an option and you couldn't schedule a text to go out either. Review Source TR Terry R. Director Hospital & Health Care Used the software for: 1-2 years ### "Increases efficiency, customer satisfaction, and Employee satisfaction" June 4, 2020 5.0 ZipWhip has helped us reduce the number of after hours calls by 90%, both with clients, leads, and employees. We have also seen a reduction in telephone time during office hours, as texts tend to be much quicker to handle than phone conversations. This is an effective tool for scheduling changes, new client meetings, and other operations communications. It also provides a paper trail that is not available with a telephone conversation. Pros Emailing has taken a back seat to texting in our organization, both with customers and employees. With ZipWhip, all office personnel can observe communications and everyone can see the response that was given. This internal communication transparency is cumbersome with a telephone or email. Cons It is not yet perfected with voice recognition on an iPhone. Spellcheck is still being perfected. Reason for choosing Zipwhip Cost and buyer experience. Review Source Response from Twilio August 12, 2020 We're delighted to hear Zipwhip is saving you time, Terry! Thank you for writing a review of Zipwhip. LT Lynnea T. Recruiter Staffing and Recruiting Used the software for: 2+ years ### "ZW experience" June 14, 2022 5.0 Great platform for quick responses from our reach outs. Pros Very easy to use. Good support on the rare occasions it was needed. Portability. Cons Sadly that we were not able to continue on with using it. Also did not seem to have options to change alert sounds, but that is it. Review Source RA Robert A. Owner Insurance Used the software for: 2+ years ### "owner" July 31, 2023 5.0 pulled their produce Pros it was super easy to use, kept all our notes Cons They are going away, their product was a perfect Review Source CW Corinna W. Pharmacy tech Hospital & Health Care Used the software for: 1-2 years ### "Was a great texting app - wish it wasn't going out of business " April 23, 2022 5.0 Pros I liked the way the app looked and outline. I liked being able to send and receive picture messages. I liked that you were able to customize templates that added in contacts names automatically. Cons It went down alot. It wasn't hipaa compliant Review Source VR Verified Reviewer Director Used the software for: 6-12 months ### "Good product does what it says" July 30, 2018 5.0 Ability to send and receive texts without owning a mobile device Pros I wont use a cell, so having people text me and then ask why I had not responded got pretty irritating to explain. My business number is all over the web and people assume you will respond to a text, so this is a must have for me. Cons The messages are restricted to 250 characters, not only is this a nuisance while sending but often incoming messages appear in sections and often in the wrong order. No support for short code texts, so I cant verify my number to sign up with online banking or zelle transfers, very annoying! Review Source KH Kari H. Veterinary Technician Veterinary Used the software for: 6-12 months ### "Client Communication on Demand" August 3, 2023 5.0 Pros Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read. Cons There are occasional periods of slower delivery times for messages. Review Source KR Kyle R. Manager Construction Used the software for: 1-2 years ### "Best bang for your buck " June 10, 2023 5.0 👍 Pros Ease of use over multiple platforms. Never encountered any glitches Cons What’s not to like? Easy to setup and use Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de service client " September 29, 2023 5.0 Pros C'est un très bon produit du service client permettant aux entreprises de communiquer avec leurs clients en les lignes fixes et des numéros gratuites également . Avec une très bonne qualité d'interface utilisation. J'adore Cons C'est un très bon produit et je n' ai pas eu de problème mais dommage c'est disponible pour tout les pays Review Source SW Stephanie W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT Messaging Tool, When It Works" March 10, 2020 4.0 Pros ZipWhip syncs with our CRM and records all text messages within our software, which is very helpful for maintaining relationships with our valued clients. It allows you to store pre-populated text messages for those common messages, and allows you to schedule future text messages, ensuring our customers get the right message at the right time. Cons ZipWhip seems to malfunction frequently. We've experienced times where text messages did not go through for long periods, or their site will be down for long periods. This makes it hard to rely on when we use it for our daily communication. Review Source Response from Twilio April 29, 2020 Thanks for taking the time to write a review of Zipwhip, Stephanie. It's great to hear how it's helping you maintain relationships with your valued customers. Our deliverability and reliability are our highest priority and we apologize for any inconveniences. We are always working with our partners to ensure a consistent experience for our customers. Thank you for sharing your feedback, have a great day! MG Marilyn G. Agent Producer Insurance Used the software for: 1-2 years ### "zipwhip no longer viable" May 1, 2024 5.0 Pros We were told we could no longer get this service so we had to switch Cons I least liked the fact that we could not differentiate between users. Review Source CF Chad F. Service Manager Automotive Used the software for: 2+ years ### "Great Choice!" February 16, 2021 5.0 Texting is expected when doing business these days. This product allows me to meet that expectation and it's seamless to the client. Pros Uses your current phone#, landline or otherwise. So when you text someone they can call you back on that same number you texted from. Very similar to using a cellular phone. Nice integration!!! Cons Cannot send videos. Seems like a big deal, but honestly it's not. Also, on the computer app you can only send 250 characters, but on the phone app you can send 600. Kind of odd, would like to see that increased on the computer size. Or done away with all-together. Review Source MS Michael S. Owner Construction Used the software for: 2+ years ### "Great software, so sad it is going away" July 18, 2022 5.0 Great! Pros Ease of use Ease of setup Polished flow Easy customer management Speedy searches Cons Customer support is lacking The product is ending its life. Review Source cL colleen L. Lead Pharmacy Technician Medical Practice Used the software for: 2+ years ### "user friendly" April 12, 2022 5.0 Great experience. Pros Easy to use, not really a lot of training needed. Cons Nothing that I can remember. It always seemed to run with no issues. Review Source GB Greg B. Director of Operations Education Management Used the software for: 2+ years ### "Fairly easy to use" November 20, 2023 4.0 Pros Ease of use and consistency; good Chrome extention Cons A bit outdated user interface but it works Review Source HL Hillary L. Manager | Owner Hospitality Used the software for: 2+ years ### "Great connectivity and enhanced customer experience with Zipwhip" August 14, 2020 5.0 We have better touch with customers. Our quality control has been automated through Zipwhip and now requires minimal monitoring. Pros We've been using Zipwhip for 4 years now and love the product. We thought it was amazing when we started, but the features just keep getting better and better. Our customers love the reminders and updates they receive and we are able to check in with staff regarding their schedules. Cons There isn't anything that our team doesn't like. It lets us do so much now that the text has been expanded and we can attach photos, etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.