# Page 3 | Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165106/Zipwhip/reviews --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 3 - Reviews of Zipwhip ## Showing most helpful reviews Showing 51-75 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Danielle C. Recruitment and Staffing Supervisor Human Resources Used the software for: 1-2 years ### "Great value for the product and its ease of use. " December 19, 2023 5.0 Useful tool for staying in touch with everyone quickly. Pros Simple platform that did not require any training. Cons The search feature was not as easy to use as others. Review Source VR Verified Reviewer Director, Engineering Services Machinery Used the software for: Less than 6 months ### "Works great when it works" January 26, 2019 4.0 Zipwhip is actively causing me business problems due to the fact they cannot support their product outside of regular business hours in the pacific time zone. They are an extremely risky solution provider if you intend to run the majority of your customer contact through SMS. And the ability to run the majority of your customer contact through SMS seems to be what Zipwhip’s “value proposition” is, so basically, don’t bother with these guys. Pros Easy to use, multi user single inbox for a “reception desk” type system. Cons Their customer service is nonexistent. If you have a problem outside of their normal business hours, too bad for you. Which is a fairly bitter pill when you have an established customer base accustomed to texting you, only to have some unknown error occur and be told by Zipwhip that someone will get back to you on Monday. Every software has bugs, but one should chose a partner based on how well they support you, and it appears support is a foreign concept to these people. It’s also the most expensive solution for this out there, and i have tried a few. I’ve switched to something 1/10th the price that does exactly the same thing, and i can get help with it on the weekend if so needed. Review Source AP Adam P. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Service " December 6, 2023 4.0 Pros Zipwhip is easy to use and good for any business Cons They ended the service we used. We would have continued to use them. Review Source LM Lori M. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "ZipWhip" December 3, 2019 5.0 It's been a great experience for us. The people we've worked with at ZipWhip have been great. Pros ZipWhip is easy to use and provides and affordable solution for two way texting with our listeners. Listeners are able to text to our 800 number, the number that they are familiar with and use for calling. Having texting is especially important for our station that is geared to the younger listener. They are much more likely to engage through texting. Cons Can't think of anything that we don't like. The recent upgrade to the software has made group texting easier which is a plus too. Review Source AK Anna K. Admin Asst Health, Wellness and Fitness Used the software for: 2+ years ### "We miss Zip Whipe" April 4, 2024 4.0 Pros It was easy to train staff on, we were very sad we had to switch to a new product Cons We all wish it would have stuck around for longer. I know a lot of people who used this I can't imagine we are the only ones who miss it Review Source LW Lottie W. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Zipwhip review" March 13, 2024 5.0 really loved it! pity it closed. Pros loved the way it used, easy good service, easy for eye layout!!! Cons sometimes we exceeded the amount of messages per day, we had to wait till next day to send Review Source TC Todd C. Manager of IT Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Product" December 4, 2023 4.0 Pros ZipWhip is easy to use and easy to Manage. Cons I cannot think of any Cons, other than they are closing the software. Review Source HP Holly P. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "ZipWhip and Vet Med " July 20, 2023 5.0 Pros I can contact clients with a texting, using platforms Beyond email and phone calls. It’s also able to be integrated with our software. Cons I’m not sure of a con that I can think of Review Source JB Jessey B. Customer Relations Manager Construction Used the software for: 6-12 months ### "Helping Us Reach Customers!" August 7, 2020 5.0 Zipwhip has made contacting customers much easier. I find clients are much more likely to respond to a text than a phone call or email. It also makes us a more "with the times" company and we can offer many options for points of contact. I use Zipwhip daily to send appointment reminders and to let clients know when their technicians are on their way. It's an easy and useful way to stay in touch with customers. Pros This product is very easy to use and gives us an effective and efficient way of contacting clients. We have the basic profile but I have used the business profile before and love that you can schedule texts to be sent out at later dates/times and you can create templates to make routine texts (for reminders etc) very streamlined. Cons Sometimes the system will glitch where it says I have an unread text but they have all been read. Haven't seen this happen recently at all though. Nothing else bad to say really other than they charge in US dollars and we live in Canada. Reason for choosing Zipwhip Had used this product in my previous role in the veterinary industry so I knew it was what we were looking for. Review Source TR Terry R. Director Hospital & Health Care Used the software for: 1-2 years ### "Increases efficiency, customer satisfaction, and Employee satisfaction" June 4, 2020 5.0 ZipWhip has helped us reduce the number of after hours calls by 90%, both with clients, leads, and employees. We have also seen a reduction in telephone time during office hours, as texts tend to be much quicker to handle than phone conversations. This is an effective tool for scheduling changes, new client meetings, and other operations communications. It also provides a paper trail that is not available with a telephone conversation. Pros Emailing has taken a back seat to texting in our organization, both with customers and employees. With ZipWhip, all office personnel can observe communications and everyone can see the response that was given. This internal communication transparency is cumbersome with a telephone or email. Cons It is not yet perfected with voice recognition on an iPhone. Spellcheck is still being perfected. Reason for choosing Zipwhip Cost and buyer experience. Review Source Response from Twilio August 12, 2020 We're delighted to hear Zipwhip is saving you time, Terry! Thank you for writing a review of Zipwhip. AC Ashley C. Administrative Site Manager Pharmaceuticals Used the software for: Less than 6 months ### "We used a free trial version of ZipWhip for 30 days" September 20, 2017 4.0 I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better. Pros I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification. We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient. Cons One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work. Review Source RA Robert A. Owner Insurance Used the software for: 2+ years ### "owner" July 31, 2023 5.0 pulled their produce Pros it was super easy to use, kept all our notes Cons They are going away, their product was a perfect Review Source CS Cody S. Production Director Marketing and Advertising Used the software for: 1-2 years ### "ZipWhip Makes it Super Easy for customers to Communicate" December 1, 2020 5.0 Can't complain! Easy way to communicate - it's web based and there's also an app. Pros This is literally just a texting app. It's very cool! It's 2020...using a landline is dead. This makes it super easy to turn our landline phone number into a texting phone number. Clients and listeners use it all day long to communicate with us. Whether it be to request a song, join a contest, or just to talk. It's a lot easier than manning 40,000 phone calls a day! You can also add automatic message backs - for example, if you're closed that day, if the text line is brought to you by a specific company, etc. Cons The only thing that is a little annoying is the fact that if you block someone - it does not alert them. They keep texting in as if we're just ignoring them, when in fact they lost their priviledge of getting through the text line. Review Source VR Verified Reviewer Director Used the software for: 6-12 months ### "Good product does what it says" July 30, 2018 5.0 Ability to send and receive texts without owning a mobile device Pros I wont use a cell, so having people text me and then ask why I had not responded got pretty irritating to explain. My business number is all over the web and people assume you will respond to a text, so this is a must have for me. Cons The messages are restricted to 250 characters, not only is this a nuisance while sending but often incoming messages appear in sections and often in the wrong order. No support for short code texts, so I cant verify my number to sign up with online banking or zelle transfers, very annoying! Review Source KH Kari H. Veterinary Technician Veterinary Used the software for: 6-12 months ### "Client Communication on Demand" August 3, 2023 5.0 Pros Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read. Cons There are occasional periods of slower delivery times for messages. Review Source EK Emily K. DJ Entertainment Used the software for: 2+ years ### "Trying to text your clients, but sick of using your phone all the time? Try Zipwhip!" December 9, 2019 5.0 Overall, it makes it easier to text clients, especially when there are multiple clients at once. Pros I love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered. Cons I have no cons about this software as of this review. Review Source Response from Twilio April 29, 2020 Thank you so much for taking the time to write a review of Zipwhip, Emily. We're delighted to hear how well our product works for you and your team. CC Corticia C. Executive Administrator Legal Services Used the software for: 2+ years ### "ZipWhip is great!" December 16, 2021 5.0 Overall, ZipWhip has been a great addition to our firm! Pros I absolutely love this software. It is user-friendly and has been very essential for our business. Cons I do not have any issues with this software. Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de service client " September 29, 2023 5.0 Pros C'est un très bon produit du service client permettant aux entreprises de communiquer avec leurs clients en les lignes fixes et des numéros gratuites également . Avec une très bonne qualité d'interface utilisation. J'adore Cons C'est un très bon produit et je n' ai pas eu de problème mais dommage c'est disponible pour tout les pays Review Source SW Stephanie W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT Messaging Tool, When It Works" March 10, 2020 4.0 Pros ZipWhip syncs with our CRM and records all text messages within our software, which is very helpful for maintaining relationships with our valued clients. It allows you to store pre-populated text messages for those common messages, and allows you to schedule future text messages, ensuring our customers get the right message at the right time. Cons ZipWhip seems to malfunction frequently. We've experienced times where text messages did not go through for long periods, or their site will be down for long periods. This makes it hard to rely on when we use it for our daily communication. Review Source Response from Twilio April 29, 2020 Thanks for taking the time to write a review of Zipwhip, Stephanie. It's great to hear how it's helping you maintain relationships with your valued customers. Our deliverability and reliability are our highest priority and we apologize for any inconveniences. We are always working with our partners to ensure a consistent experience for our customers. Thank you for sharing your feedback, have a great day! CF Chad F. Service Manager Automotive Used the software for: 2+ years ### "Great Choice!" February 16, 2021 5.0 Texting is expected when doing business these days. This product allows me to meet that expectation and it's seamless to the client. Pros Uses your current phone#, landline or otherwise. So when you text someone they can call you back on that same number you texted from. Very similar to using a cellular phone. Nice integration!!! Cons Cannot send videos. Seems like a big deal, but honestly it's not. Also, on the computer app you can only send 250 characters, but on the phone app you can send 600. Kind of odd, would like to see that increased on the computer size. Or done away with all-together. Review Source MS Michael S. Owner Construction Used the software for: 2+ years ### "Great software, so sad it is going away" July 18, 2022 5.0 Great! Pros Ease of use Ease of setup Polished flow Easy customer management Speedy searches Cons Customer support is lacking The product is ending its life. Review Source cL colleen L. Lead Pharmacy Technician Medical Practice Used the software for: 2+ years ### "user friendly" April 12, 2022 5.0 Great experience. Pros Easy to use, not really a lot of training needed. Cons Nothing that I can remember. It always seemed to run with no issues. Review Source GB Greg B. Director of Operations Education Management Used the software for: 2+ years ### "Fairly easy to use" November 20, 2023 4.0 Pros Ease of use and consistency; good Chrome extention Cons A bit outdated user interface but it works Review Source kB kristen B. Student Services Education Management Used the software for: 2+ years ### "Easy to Use!" December 1, 2020 5.0 We are able to offer text messaging as a way for our students and potential students to contact us, using the same phone number they would call us at. Much of our demographic would prefer texting over phone calls, so we have seen an increase in students contacting us. Pros I like being able to mass text a specific student population, but it appears as an individual text to the student. That way we are able to keep student contact info private. Cons There is not much I do not like but being able to send PDFs via text would be amazing! Reason for choosing Zipwhip we wanted to keep our phone number. Review Source MC Mary C. Owner Hospital & Health Care Used the software for: 1-2 years ### "Good till it was gone" July 22, 2022 5.0 Good till the end then horrible Pros It was great, loved it. Did exactly what we needed for a small office Cons Then they decided not to continue, made cancellation very difficult, kept taking my money. So in the end they were the worsy Review Source Similar Products Featured