# Page 4 | Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165106/Zipwhip/reviews --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 4 - Reviews of Zipwhip ## Showing most helpful reviews Showing 76-100 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Riona R. Lead Recruiter - Allied Health Staffing and Recruiting Used the software for: 6-12 months ### "Zipwhip rocks!" July 21, 2022 5.0 It was super effective and easy to personalize my texting which was able to strengthen my relationships with people. Pros I liked the layout of it and how user friendly it was Cons Sometimes texts that I already read would sit as unread and I couldn't change it. Review Source AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Powerful SMS Marketing Solution For All Businesses " February 8, 2024 5.0 Pros I like the message personalization features I like the automated messaging and response The software makes sending mass messages easy Cons With Zipwhip, we have met all our marketing needs seamlessly. Review Source VR Verified Reviewer CEO Consumer Services Used the software for: Less than 6 months ### "Glitchy and poor customer service" May 8, 2020 3.0 Should've paid attention to the 3 star reviews on app stores and Facebook. Service was glitchy from user stand point where blank messages would be received and from admin too if I tried to update admin info in the system. Customer service is all over the place when trying to cancel. I think they want to hope you forget with having to submit multiple cancellation requests to multiple people, phone calls and emails. Pros Sometimes it worked and easy user interface. Cons Sometimes it didn't and I received blank messages from customers, couldn't update my admin info like billing and definitely couldn't cancel the service when I first requested. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Zipwhip 2 way messaging features Review Source Response from Twilio May 20, 2020 Thanks for sharing your feedback. We are sorry to hear you had such a frustrating experience and apologize for any inconveniences. We aim to provide friendly, prompt and helpful customer service and it looks like we fell short for you. Our team is always looking for ways to improve and we appreciate you bring this to our attention. Have a good day! MA Michael A. Service Advisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Zipwhip is dead" October 30, 2023 1.0 Pros When is was operational, Zipwhip did a good job of allowing us to communicate with our customers. Cons When they shut down, they didn't give us any notification and just died. Review Source SN Swaleen N. Sales Manager Medical Devices Used the software for: 6-12 months ### "They Ripped me off over $600 dollars." May 16, 2022 1.0 My overall experience with their management has been extremely bad. I would advise anyone looking into SMS service not to use Zipwip. They will play around with the contract and bill you month in and month out. Pros I liked the company's customer service via text. Cons What I did not like about this company was the management. I was overcharged by $600 dollars and plus. I requested service cancellation in January 2022, and they are continuing to invoice me as of now. Reason for choosing Zipwhip I did not choose Zipwhip. I have decided to leave them. Worst management service. Review Source VR Verified Reviewer HRIS Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Perfect solution for making quick contact" September 8, 2020 5.0 Everyone from the sales representative to the implementation experts were very friendly and helpful. Pros Because this is web-based the setup was very simple. This software has the features we needed without alot of extras that drive up price without adding functionality that would not be used. Cons It would be helpful it administrators could create templates, etc. that could be used across the platform without having to create for each individual user. Review Source PG Phillip G. Franchise Sales Specialist Primary/Secondary Education Used the software for: 1-2 years ### "Was a Great Product" December 4, 2023 5.0 Pros The ease of use when texting large groups of people. Cons That they were not renewing their licensing and sold the company. Review Source Gina G. HR Specialist Telecommunications Used the software for: Less than 6 months ### "Easy Texting Service - Perfect for Recruiting Purposes" July 25, 2019 5.0 This product makes it easier to communicate with potential employees, increasing our overall recruiting numbers which is perfect as we are in an industry with high turnover rates. Pros This software is user friendly, and easy to use. It has an awesome function where you can add groups of people and text them all at once, but when and if they respond, it only comes back to us. It was perfect for our recruiting texts, as people communicate via text more often than voice or email these days. Cons There were a few features discussed with the recruiting team at the time of use that were not yet available with the software. Review Source SM Stephanie M. recruiter Staffing and Recruiting Used the software for: 6-12 months ### "zip whip review" June 14, 2022 5.0 I really enjoyed Zipwhip because the group text feature was easy to access and I really enjoyed how you could see who replied back to a text. Pros I liked zipwhip because it was accessible and user friendly. When sending group chats to a mass group of people, it was easy to find and you are able to go through previous messages which is helpful. I also liked the replied to by me feature which made it easier Cons There wasn't something I disliked about Zipwhip, although what i think could have used improvement was the layout. Review Source mB morgan B. recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Text Request has been AMAZING!" December 1, 2022 5.0 Pros My favorite part about text request is the "contact tag" feature. It allows me to be able to focus on contacts that I talk to every day. Cons When searching a contact in the search bar, it sometimes lags, or doesn't actually give me what I was looking for. It can be kind of frustrating at times. Review Source KN Kirsten N. Owner Music Used the software for: 1-2 years ### "Had a great product!" October 27, 2022 5.0 Pros Great product - wish they weren't going out of business! :( Used them for over a year with no problems! Cons They are going out of business soon so the product is not what it was. Review Source VR Verified Reviewer Management Engineer Staffing and Recruiting Used the software for: 6-12 months ### "As the name say, sends the message in a whip!!" April 25, 2019 4.0 Very happy with the overall experience. Best feature are the customizable dynamic fields. Also unlimited messages with a good sending rate is a bonus. It served the purpose decently of contacting bunch of people at the same time with a certain message. We did use it for Christmas and Thanksgiving wishes too!! Pros The GUI, it is very basic and user friendly. The dynamic fields are helpful and easy to change around according to the needs, very useful when trying to send a particular message to a bunch of people in a group. Cons Of course, the pricing. For a text service, I would say a bit overpriced but it's definitely worth it if you have a large clientele and customers. Review Source kB karen B. owner Used the software for: 6-12 months ### "This has changed the way we do business" September 20, 2017 5.0 Adding another form of communication with our customers. Pros The ability to make your LAN line textable. With the onset of the millennials and the evergrowing texting population in general, adding the texting capability to your published LAN line is almost a necessity. This software allows business individuals to use the Zipwhip App to answer a customer's text via their cell phones or computer. Zipwhip opens another avenue of communication with your customers. When mulitple individuals within the company use the app, if a text comes in, it will show everyone within the company who has replied to that text. Cons There is really not anything negative other than being intergrated with our software, Escapia. We have to run two dashboards which can be a little time consuming. Review Source KM Kelly M. Recruitment Hospital & Health Care Used the software for: 1-2 years ### "Review from User" June 5, 2023 5.0 Pros How easy it was to navigate through the app Cons Sometimes the messages would not go through Review Source RU Ryan U. Manager Hospitality Used the software for: 2+ years ### "Was great while it lasted." July 20, 2022 4.0 Pros Really liked the features and ease of use of the software. Cons They are not offering the software any longer. Review Source PH Patricia H. Agency Owner Insurance Used the software for: Less than 6 months ### "ZipWhip for Managing Leads and Text Messaging Clients" October 21, 2021 5.0 It's so useful, our company does 50% cost share. Pros Most people prefer to text versus email these days. Cons There isn't anything I don't like about it. Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) Primary cost and the fact that Zipwhip is integrated with our systems. Review Source LB Logan B. Operations Manager Insurance Used the software for: 1-2 years ### "Basics for a small team" April 1, 2019 4.0 We had a good experience with Zipwhip. We left it behind for a simpler more effective solution. Pros Zipwhip was our first foray into texting for sales and customer service. We learned a lot for little money. Cons Everyone shared the same number. It was difficult to tell customers and prospects apart and to route the text to the right team. Review Source KC Kristen C. Sales Manager Hospitality Used the software for: 1-2 years ### "Great texting program" June 22, 2022 4.0 Pros Easy to use program to text with clients, view colleagues text lines. Cons Easy to read a message without realizing it and then missing the message. Review Source RI Raghava I. Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Review For Zipwhip" August 20, 2021 4.0 Bulk way texting. Template usage texting. easy and fast way learning of zipwhip Pros Zipwhip is the best way to text lot many people at one single time. We can do bulk texting. We can create templates so that they will be accessible to text. Cons There are no Gif features or sticker features and no audio texting, so it would be great to include them. Review Source Lauren R. Marketing & Sales Support Assistant Chemicals Used the software for: 1-2 years ### "Great tool! " November 3, 2022 4.0 Pros We got ZipWhip to diversify the ways our insurance agent's can communicate with our customers. We found that our tech savvy customers picked up to the software very quickly, and would from time to time text our agents with questions. The desktop app is easy to navigate, and the cost was reasonable. Cons Sometimes we would have glitches where a notification would fail to make a sound on an agent's computer. This slowed our response time to our customers when this happened. Review Source DM Denise M. Executive assistant Used the software for: 2+ years ### "Utilized for missed appointments" June 20, 2018 5.0 Pros I really like that I am able to cut and paste into the text message. Makes sending text's very quick and easy. I also like that you can send mass text's to multiple clients at once. Cons I dislike only having 250 characters to send text's. At times, may need to send multiple text's to be able to send complete information. Review Source KC Kristel C. Center Director Education Management Used the software for: 1-2 years ### "I love ZipWhip" June 23, 2020 5.0 It has made communicating with parents so much easier and faster. Pros ZipWhip is so easy to use, I add phone numbers and it is ready to go. Cons I don't like that the group text option isn't available in the package that I use. Review Source Response from Twilio August 12, 2020 We love to hear texting has improved communications with customers! Have a great day! AF Aaron F. Inside Sales Retail Used the software for: 6-12 months ### "Love it!" February 6, 2023 5.0 Pros Very easy to use. Excellent for connecting with customers. Cons Nothing comes to mind. All positives for me. Review Source DH David H. System Admin Used the software for: 1-2 years ### "My experience with this product is simplicity." February 7, 2018 5.0 The benefits I received from this software is a quick and easy way to stay in contact with peers and potential students. Pros The thing I like most about this product Is the ability to use the website or the installable application to send and receive text messages. Review Source PH Patrick H. Attorey Law Practice Used the software for: 6-12 months ### "Zipwhip Rocks for Biz Texting!" April 21, 2020 5.0 Outstanding. It just works flawlessly! Zipwhip is certainly the best texting app out there and one can not go wrong using it several times every day 24/7 365! Pros Easy but robust with a slew of awesome features to better brabd, market and serve clients while providing amazing back office feature of great value to subscribers of Zipwhip.Fantastic tool to use for texting when you want to protect your private cell numbe because Ziwhip uses your business phone number instead. Cons Had some real issues in getting my account up but due not to Zipwhip, rather, because of my inept, phone provider, Ring Central (the worst!). Reason for choosing Zipwhip Far Better in every way Review Source Similar Products Featured