# Page 5 | Zipwhip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zipwhip the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165106/Zipwhip/reviews --- Zipwhip 4.6 (119) [View alternatives](https://www.capterra.com/p/165106/Zipwhip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 5 - Reviews of Zipwhip ## Showing most helpful reviews Showing 101-119 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jordan B. Assistant Manager Used the software for: 6-12 months ### "An okay product in a category full of terrible products" September 7, 2017 3.0 Pros It lets us send two-way texts cheaply. It synced to our current phone line. Cons It's a nightmare to use. Management of contacts is poor (and necessary). You can't mark messages as unread, which makes it impossible to share workload across a team. We had our account accidentally deleted by ZipWhip and we lost all of our data. Review Source SK Sara K. Chief Innovation Officer Legal Services Used the software for: 2+ years ### "Every business should use this to text " March 10, 2020 5.0 We used to have to call everyone back and now I can just follow up via text. Pros Lots of great features and it's easy to use and set up. If you are a solo attorney or small firm, I recommend this to use your business number to text. We've been using it for over 3 years. Cons Not many complaints -- it's just like regular texting. The only issue is the desktop integration is sketchy, but the app works great. Review Source TL Tiffany L. Client Services Hospital & Health Care Used the software for: 6-12 months ### "Good but bought out by twilio" February 23, 2023 5.0 Pros It was easy and simple to use. We used it to contact our patients for scheduling and follow ups. Cons Well, they're not going to be in use for much longer. We switched to a new software because they are shutting down. Review Source EJ Ellie J. Office Manager Construction Used the software for: 1-2 years ### "zipwhip" April 5, 2019 4.0 Pros Ability to text customers that do not respond to email. Cons Not able to integrate with my dispatching software. Review Source CM Claudia M. Insurance CSR Insurance Used the software for: 6-12 months ### "Very Useful" February 11, 2021 5.0 My overall experience with Zipwhip has been amazing. Pros This app is amazing, we use it everyday for our clients and makes things like getting pictures sent to us easier and faster. Cons Don't really have any cons, we like everything about it. Review Source VR Verified Reviewer Skilled Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Very simple" March 26, 2019 4.0 Pros There's not much to get lost in with this software. It's to the point and easy to navigate/figure out. Cons There aren't many options for sorting messages and they disappear after a certain amount of time. Review Source JC Jonathan C. Owner Fine Art Used the software for: 1-2 years ### "Reliable and Unique" November 16, 2018 5.0 I realize that I have been communicating the hard way before I switched to Zipwhip Pros This is the best texting suite I've ever had, I can reach multiple clients at once without error. Cons So far, not much has been bothering me about this app. Review Source CH Christian H. Owner Insurance Used the software for: 6-12 months ### "Really effective way to communicate with clients." July 19, 2017 5.0 communicate easily with clients Pros What I like most is the simplicity of the user interface. We can get in and get out of the program quickly...just like sending a real text message! Cons I wish there was a real time notification for when a client texts us. You have to log in to see when someone sent you a message. Review Source JV Jhaneth V. Client Services Director Hospital & Health Care Used the software for: 6-12 months ### "Excellent Texting Platform" October 3, 2018 5.0 We are able to receive and send texts to clients in a confidential, convenience and affordable way. Pros \- Easy to use platform - Manage contact options (individual or group, contact information) - Can be accessed in multiple platforms (Desktop, Ipad, Mobile) - Price Cons There is nothing we do not like about this software. Review Source TH Tania H. Paralegal Legal Services Used the software for: 6-12 months ### "Good Texting Platform" November 25, 2020 5.0 Pros Easy to use, track conversations, and versatile. Cons Not very easy to send documents to clients. Review Source FC Francis C. Csr Insurance Used the software for: 1-2 years ### "Used to use it" February 25, 2020 5.0 Easy to use and texting clients was very convenient Pros It was very easy to track text messages and see which customers needed assistance and it was convenient versus what were using now Cons Nothing really except the fact that it was not compliant with our company so w had to remove it unfortunately Review Source JF Julia F. Executive Assistant Accounting Used the software for: 1-2 years ### "Great service" June 13, 2022 5.0 Pros This has been an easy to use application for our company. Cons They aren't offering what we need for our office any longer. Review Source KK Kim K. Producer/Agent Insurance Used the software for: 1-2 years ### "Review" December 16, 2022 5.0 Pros Ease of use and portability are the main things that I liked most. Cons Did not really have any dislikes about the software. Review Source JS John S. Internet Manager Automotive Used the software for: Less than 6 months ### "Great Product, but a little pricey" February 21, 2019 5.0 This product would be great and would really work across our dealership, but would cost a fortune. I have been unable to download a copy of the invoices as of yet, but support has told me that this should be fixed next month. We shall see, because it is a pain to call them every month so I can request a copy of the invoice to send to accounting. Pros The ability to download a mobile app and continue to text customers from your mobile phone without giving them your personal number is great! I cannot state how much of a asset that is. Cons It can get pricey if you have a lot of users. We currently only have one user so it is pretty cheap, but if we wanted to use it throughout the dealership it would be too expensive. It would be nice to see a cheaper group rate for users over a certain limit that is affordable. Review Source EB Elizabeth B. Business Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Nice Texting app" January 14, 2023 3.0 Pros Great for mass texting but would like to see a scheduling feature. Cons Cannot schedule contests/ replies to be sent in the future. Review Source KD Kyle D. Office Manager Insurance Used the software for: 6-12 months ### "Straight-forward, gets the job done." July 27, 2017 4.0 We were able to reach customers in a new, sometimes more efficient way. Pros It allowed us to connect with our potential clients and existing clients in a way that we were not able to before. It was easy to use and efficient. Cons I did not like that it was so basic. They could have added some other features as far as keeping track of who you have texted. Also, it would be nice if it were easier to dig up numbers from the past. Review Source VR Verified Reviewer Lead Recruiting Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "ZipWhip - Mass Texting Made Easy!" July 16, 2020 5.0 Quick and easy communication WITHOUT using a personal cell phone and limit how many people have our personal cell phones has been phenomenal! Pros We just started utilizing Zipwhip, which integrated with our Tempworks software. So far, it's been simple to use and very fast! So easy to communicate. Cons Setting up a demo with the sales representative was a little hard to do and their customer service can be improved, but other than that, I love it! Review Source BR Brittni R. Director of Concierge Services Health, Wellness and Fitness Used the software for: 6-12 months ### " Convenience of ZipWhip" November 16, 2018 4.0 It was a great way to improve our communication with our members and clients Pros Zipwhip linked to mindbody through contact logs. This was very helpful along with the fact it uses your landline number. Cons The cost for the capabilities. The only functionality is texting. Review Source SN Sarah N. Assistant Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "ZipWhip" August 29, 2018 5.0 Pros I like how we can use this as an added function for contacting clients Cons It might be a little difficult to figure out if you don't have help Review Source Similar Products Featured