# Dealerpull Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dealerpull the right Auto Dealer solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165115/Dealerpull-DMS/reviews --- Dealerpull 4.5 (8) [View alternatives](https://www.capterra.com/p/165115/Dealerpull-DMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dealerpull Ease of use 4.8 Customer Service 4.5 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brienna S. Business Manager Automotive Used the software for: 2+ years ### "excellent, great" September 22, 2017 5.0 My job is much easier as a result of this software. Pros I love how flexible and adaptable this system is. It is so easy to enter, find and track inventory, customers and leads quickly and effortlessly. It's nice to have access from home, the office, and out on the lot to the entire inventory/customer database. The VIN decoder and and address auto fill features make it so fast to enter deals. Review Source Response from Dealerpull September 26, 2017 Hi Brienna, Thanks for the kind words! It's awesome to hear you are truly enjoying the design and UI of Dealerpull DMS! Based on your feedback, it seems clear our 3 button global search, Google address decoder, VIN decoder and other great features are making a difference in dealer's day to day operations! We promise to continue to invest in trying to simplify the process of each action performed upon the system. Thanks again, Dealerpull Team! CE Charmaine E. President Automotive Used the software for: 2+ years ### "Auto Dealership All in One Solution DMS, CRM, Service, Financial and website advertising integration" June 17, 2021 5.0 Pros Ease of use, the quick assistance from the Dealer Pull team when assistance is required. Cons We have no negative issues at this time. The Dealer Pull team has assisted us on any user problems we have run into. Review Source Response from Dealerpull June 21, 2021 Thanks so much Charmaine! This means the world to our support team to hear :) We pride ourselves on our built-in chat support, and are always there for customers. Thank you again, ZC ZURAB C. Owner Automotive Used the software for: 6-12 months ### "Luck of support!" May 6, 2021 2.0 Pros The DSM was easy to use but very limited. Cons The idea was good, but there are many things that don't work as if should and there is no support to make it better. Review Source Response from Dealerpull May 16, 2021 Hi Zurab, Thanks very much for the feedback, - either way we can't grow unless we hear from our customers! Thank you for bringing up our level of support! We aim to respond to all customer questions or needs within 5-10 minutes via our built-in chat feature. This eliminates waiting on a call back, or lengthly email replies. Our team has multiple notes of attempting to help you along, but didn't seem to get replies for you. Maybe it was a break-down in how we were trying to help you along. We will make sure to take this under consideration moving forward. Although we didn't work out for you, we aim to offer the best service for our customers in the industry! Thank you again for your business, and all the best in your future endeavours! Team Dealerpull ML Marcel L. salesperson Automotive Used the software for: 1-2 years ### "I find Dealerpull to be a user friendly tool. It makes it very simply to get the job done!" September 12, 2017 5.0 Automotive Dealerships!! Smaller dealer who like to keep their overheads in check! Pros How simply it is! It has all the option you need to create/edit a customer profile, set up follows ups/notes, check off delivery progress and most importantly type up a bill of sale with ease! It also has a really nice customer showroom to view interview and pricing. Cons If there's any issue's a simply refresh takes care of it, only happens if an update has been done which is not a problem at all. Review Source Response from Dealerpull September 26, 2017 Hey Marcel, Thanks so much for taking the time to share your opinion of using Dealerpull DMS! It's nice to hear about salespeople at dealerships really using the software to its full potential! All of the things you mentioned are what we wanted to make available to our dealer's sales teams - CRM, Document creation, Reminders, Internal chat, Organization calendar and more! As it appears you are embracing all aspects of our features, if you ever have any ideas for improvements or new features, please send a request or leave a message through our help/support page! Thanks again, Dealerpull Team! Syed Ali B. Finance and Sales Manager Used the software for: Less than 6 months ### "Absolutely brilliant and making the f and I job easier. " September 12, 2017 5.0 Pros Inventory management and customer management are my favourite as well as the vin decoder and disclosures. Cons Can't think of anything. Could be made smoother as to the speed at which it loads up because sometimes it gets stuck. Review Source Response from Dealerpull September 26, 2017 Hey Ali, Thanks for the wonderful review! It means a great deal to us that you are enjoying the software so much. We will look into your (speed of response) feedback right away. Please note, sometimes if you feel like you're "stuck", it might be your internet connection, and or the software may have (in-behind the scenes) logged you out for security reasons. A quick "refresh" click should do the trick in almost all scenarios! We will continue to monitor our average page request load times on our end, to ensure you are enjoying the best possible experience when using the system! Thanks again, Dealerpull Team! DM Dillon M. Business Manager Automotive Used the software for: 1-2 years ### "Very efficient and easy to use for my daily tasks." September 12, 2017 5.0 Highly recommend Dealerpull for any dealership looking for a simple and cost effective DMS system that works well. Easy to use for all my employees. The competition is too expensive and complicated. Give these guys a call! Pros All of my employees, regardless of their age or experience in the auto business, can easily use this software. It solves many of my issues at a low monthly cost. Review Source Response from Dealerpull September 26, 2017 Dillon, Thank you for taking the time to post some feedback! It's great to hear employees of all different ages at your dealership are finding the system easy to use! We continually strive to simplify our dealer's day to day activities AND... we couldn't agree with you more. Dealers should only pay for what they actually need! We take pride in offering our customers extremely competitively priced cloud based software. Thanks again, Dealerpull Team! TB Tai B. Sales Automotive Used the software for: Less than 6 months ### "Great DMS Platform with even better customer service" November 28, 2018 4.0 We have been using Dealerpull for about a month now and are extremely pleased with both the software and the company. I would highly recommend Dealerpull. Pros Dealerpull is extremely easy to use and offers most of the features that a small dealership needs. The reporting features are extremely handy. Even better is the great customer service that they offer. Questions are answered ASAP, politely and professionally. Any issues are addressed immediately. Cons As it is relatively new, the only feature that I found was missing is being able to reverse engineer a deal. They said that they look at adding it at some point in the future. Review Source Response from Dealerpull December 3, 2018 Hi Tai, Appreciate you taking the time to post a review! We are very proud of our level of support - thanks for making mention of it :) Your feedback on reverse engineering a deal was very helpful, and is already added to our future development pipe-line. It is because of used car dealers just like you, that continue to make our platform better across the board. Thanks again, sR sam R. president Automotive Used the software for: Less than 6 months ### "great dealer management system, easy to use" September 15, 2017 5.0 oragnization, productivity Pros I like the ease of access and makes it easy for all employees to interact and view information even when out of the office Cons I don't like that it does not save my settings on the deals page when I set the view count to all I have to do it every time. Review Source Response from Dealerpull September 25, 2017 Hey Sam, Thanks so much for posting a review. We understand your time is extremely valuable, so it means a great deal to us! As for your feedback - rest assured, we have added this improvement request to our backlog and will get to it asap. Our support team will personally follow-up once completed! Thanks again, Dealerpull Team! 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