--- title: "Hubtype Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hubtype Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/165133/Hubtype/" page_type: "product" language: "en" --- # Hubtype Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hubtype ## What is Hubtype? Hubtype empowers customer communication through advanced messaging and chat solutions. Unlike traditional messaging and chat solutions, Hubtype allows you to go beyond simple text interactions, automating complex queries to enhance customer experience while reducing call centre volume and costs. Achieve automation beyond your expectations. You can launch your conversational strategy in just 6-8 weeks, backed by a highly skilled team known for adaptability and deep expertise in messaging and chat. ## What is Hubtype used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €2000 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hubtype?[Manage this product listing](https://www.g2.com/products/hubtype/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hubtype 0.0 VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €2000 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,768) Value For Money 0.0 (0) Value For Money 4.6 (1,518) Customer Service 0.0 (0) Customer Service 4.7 (1,537) ## Hubtype alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (154)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Hubtype Overview ### What company size and specific industries is Hubtype built for? Hubtype is designed for enterprise businesses that need to reduce call centre costs and automate complex customer queries across messaging and chat channels. It fits large organizations in any industry that handle high volumes of support requests and want to manage those interactions through chat-based communication. Features and Usability ### What are the key features of Hubtype? Hubtype offers AI and natural language processing for chat automation, plus live chat and one-to-one messaging for real-time conversations. Core communication tools include automated responses, canned responses, transfers and routing, queue management, and support ticket management. It also includes analytics, reporting, customer history, website visitor tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does Hubtype integrate with? Hubtype integrates with Contentful, Mixpanel, Oracle Beehive, Zendesk Explore, and watsonx Assistant. These catalog integrations connect Hubtype with content management, analytics, collaboration, reporting, and conversational AI tools. Getting Started and Support ### What training and onboarding options does Hubtype offer? Hubtype provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Hubtype offer? Hubtype offers email/help desk support, a knowledge base, and phone support. Support coverage is presented through these three channels, giving users direct contact options and self-service help. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Conversational Marketing Platform reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Hubtype supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions current, allowing teams to deliver more consistent and timely support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Hubtype 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Geotargeting: Geographic location of visitors determines behavior of the software - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Conversion: Success rate of conversations leading to customer purchases. - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. ## Pricing Basic €2,000 Usage Based,Per Month ## Integrations [ Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[ Contentful](https://www.capterra.com/p/134266/Contentful/)[ Zendesk Explore](https://www.capterra.com/p/132248/BIME/)[ watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/)[ Oracle Beehive](https://www.capterra.com/p/88849/Oracle-Beehive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.