# livepro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about livepro Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/165150/livepro --- # livepro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) livepro ## What is livepro? livepro is the premium knowledge management solution trusted globally by contact centers. Designed with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status. ## What is livepro used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Overall rating Based on 182 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## livepro alternatives Highest Rated [4.7 (24,073)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,125)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165150/livepro/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.8 (38) 89.47% of 38 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access Controls/Permissions 4.6 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Content Management 4.8 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Self Service Portal 4.6 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Full Text Search 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Alerts/Notifications 4.7 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges livepro 69 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Editing tool that allows users to drag and drop images, icons, widgets, or other components Receive and/or send email notifications for urgent updates, requests, or other information Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Notifications via mobile devices A way of interacting with a mobile application using items such as windows, icons, and menus Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Input different types of content and edit text formats, fonts, font sizes, and colors Online portal through which end users can access the system, manage tasks, or obtain information Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Set-up notifications and alerts for web browsers and apps. Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.6 (182) 4.6 Based on 182 reviews ## Pricing Value for money 4.8 (141) ### Starting price Free trial available Value for money 4.8 (141) 4.8 Based on 141 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ ChatBot](https://www.capterra.com/p/166420/ChatBot/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (163) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (163) 4.9 Based on 163 reviews ## User reviews Overall rating 4.8 Based on 182 reviews Filter by rating 5(149) 4(30) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AB Annie B. Program Manager Hospital & Health Care ### "Livepro implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 10, 2026 I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful. Pros We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. \[sensitive content hidden\] has been by our side helping us make the most of their platform for our employees since going live. Cons We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected. Switched from [Rocketspark](https://www.capterra.com/p/158722/Rocketspark/) We received very little support from Rocket and the tool was outdated with no enhancements. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [Upland Panviva](https://www.capterra.com/p/73309/panviva/) Reasons for choosing livepro Functionality, integration with Salesforce, cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kristin S. Sales Operations Analyst III Construction ### "Positive Experience with a Wonderfully Successful Launch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2025 Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. From contract signatures to implementation to launch, we have felt supported and have a true partnership with livepro. Pros My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time!" "Thank you for a tool that we actually use throughout our shift each day!" Cons From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Samantha D. Group Manager, Training, Knowledge and Process Consumer Goods ### "A Purpose Built KMS That Makes A Difference " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. Pros We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model Cons It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We needed robust knowledge governance that would allow us to scale and solve efficiency and quality issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kimberly A. Training Supervisor Health, Wellness and Fitness ### "Where Our Knowledge Really Started to Grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 Our overall experience with livepro has been extremely positive. We signed in May and have since done quite a lot within the platform. The system has helped us unify training materials, streamline updates, and encourage consistent communication. The livepro team has been responsive, knowledgeable, and genuinely invested in our success. It feels like a true partnership, not just a vendor relationship. Pros What I’ve liked most about livepro is how intuitive it is. The structure of the system has made it easy to break down a massive 500-page manual into logical, easy-to-navigate articles. Their customer support and onboarding team are also standout. They truly partner with you to understand your business rather than giving a cookie-cutter setup. Cons The reporting tools are strong and provide a lot of valuable insight, but they can feel a bit overwhelming at first, especially for someone new to the system. Coming from a background where we had little to no reporting or analytics available, it’s been a big step up, and we’re still learning how to make the most of all the data now at our fingertips. Compared to other vendors I demoed, the AI in the editor tool isn’t quite as advanced, but still easy to use for someone brand new in the world of KMS. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) [Document360](https://www.capterra.com/p/177031/Document360/) [Guru](https://www.capterra.com/p/224830/Guru/) [Confluence](https://www.capterra.com/p/136446/Confluence/) [KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/) Reasons for choosing livepro From our very first interaction, the support from livepro has been incredible. Everyone we’ve worked with has been friendly, supportive, and genuinely eager to help us get set up for success. Ultimately, it was their level of care and partnership that made livepro the clear choice for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Deanne S. Customer Support Services Manager Consumer Goods ### "Amazing Product and Even Better Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 We’ve had an incredible experience with our new KMS. The staff is amazing — helpful, knowledgeable, and always willing to make meaningful updates that add real value to how we use the program. The system itself is extremely user-friendly, and our entire team loves it. The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a \[sensitive content hidden\] who genuinely wants your feedback and ideas to make the product even better? These guys really know what they’re doing — and it shows. Highly recommend! Pros Ease of the product - Detailed Reporting - Helpful Staff - Great Communication and Aavailability of Staff at a Drop of a Hat Cons Haven't discovered anything that I do not like. There has not been anything that we have been unhappy with yet. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Guru](https://www.capterra.com/p/224830/Guru/) [Confluence](https://www.capterra.com/p/136446/Confluence/) Reasons for choosing livepro The staff was one of the top reasons. They were attentive, provided detailed responses to our questions in an effort to get us to select the right product for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Peter G. Process Improvement Manager Hospital & Health Care ### "Highly Recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2025 Very positive! Livepro is a very good, very modern knowledge management system. Good reporting. Good UI. Easy, streamlined authoring. Pros I like that it balances ease of use for end users with administrators/authors. It isn't just a blank document for us to populate, each article can have completely different functionality - is it a step-by-step instruction? A decision tree? A mixture? Support is excellent. The internal Help section is robust and the human support is thorough and responsive. Cons I wish we could reuse content more. There is some ability that is excellent and I wish it was throughout! The feedback/review process is a bit confusing. We developed our own workflow (using the internal functionality) but that has some unintended side effects related to user access. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Patrick S. Director of Training and Development Financial Services ### "Livepro is an excellent knowledge management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Overall, our experience with livepro has been very positive. The system is reliable and offers all the functionality we would expect out of a modern knowledge management system. The Rocket feature is an added bonus. The best part of working with livepro has been the excellent relationship management and service support that the team has provided consistently since day one. Pros Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system. Cons We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were exceeding the use capabilities for the WordPress system. Livepro has proven a much more appropriate dedicated knowledge management solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Linelle K. Knowledge Management Specialist Transportation/Trucking/Railroad ### "Easy to use and very well supported KMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2025 Pros Easy to build and use Knowledge Management System. Next level customer support, with extremely prompt email replies and the option to pick up the phone and call someone if needed. If a feature isn't available, livepro will do their best to work with their devs and build it from scratch. Cons While livepro is highly responsive and flexible, some advanced features may require custom development, which can take time depending on complexity and prioritisation. However, they consistently provide a fantastic roadmap of upcoming changes, which helps with transparency and planning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Cory D. Head of Sales and Service Insurance ### "“Excellent knowledge management system”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2025 Livepro has been a key tool when managing our internal knowledge, both streamlining the migration of existing knowledge, and also helping us identify and address content gaps through user feedback, search analytics (thanks to reporting) and taxonomy. Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently. The platform’s wide range of content types has helped support learning and engagement across all levels, from onboarding new staff (via quizzes) to assisting more experienced team members via document notes, process guides and rockets. Pros The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process Cons It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Helen G. Knowledge management lead Leisure, Travel & Tourism ### "Supportive and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2025 \[sensitive content hidden\] and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful implementation. The knowledge based system has allowed such freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive. Pros How simple it is to implement and store knowledge in multiple ways to suit any user. Having the lightspeed upload option saved so much time. Cons There are a few minor features that we would like to have been able to have, however the support team is so helpful with work arounds and submitting feedback for possible future releases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165150/livepro/reviews/) Popular comparisons [Confluence vs livepro](https://www.capterra.com/compare/136446-165150/Confluence-vs-livepro)[Microsoft SharePoint vs livepro](https://www.capterra.com/compare/1167-165150/SharePoint-vs-livepro)[Notion vs livepro](https://www.capterra.com/compare/165150-186596/livepro-vs-Notion)[Guru vs livepro](https://www.capterra.com/compare/165150-224830/livepro-vs-Guru)[Connecteam vs livepro](https://www.capterra.com/compare/153140-165150/Connecteam-vs-livepro)[Paperpile vs livepro](https://www.capterra.com/compare/165150-233181/livepro-vs-Paperpile)[Slack vs livepro](https://www.capterra.com/compare/135003-165150/Slack-vs-livepro) [Zendesk Suite vs livepro](https://www.capterra.com/compare/164283-165150/Zendesk-vs-livepro)[LiveAgent vs livepro](https://www.capterra.com/compare/102188-165150/LiveAgent-vs-livepro)[Freshdesk vs livepro](https://www.capterra.com/compare/124981-165150/Freshdesk-vs-livepro)[Document360 vs livepro](https://www.capterra.com/compare/165150-177031/livepro-vs-Document360)[IT Glue vs livepro](https://www.capterra.com/compare/165150-170401/livepro-vs-ITGlue)[Zoho Desk vs livepro](https://www.capterra.com/compare/165150-169505/livepro-vs-Zoho-Desk)[Bitrix24 vs livepro](https://www.capterra.com/compare/113540-165150/Bitrix24-vs-livepro)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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