Livepro Australia

livepro


Who Uses This Software?

livepro is the perfect Knowledge Management solution for Customer Service - whether it be on the phone, behind the counter, in the field or customer self-service - livepro has the perfect answer.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Livepro Australia
  • www.livepro.com.au/
  • Founded 2001
  • Australia

About livepro

livepro are experts in Customer Experience Knowledge Management. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.


livepro Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

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