--- title: "livepro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is livepro the right Knowledge Management solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/165150/livepro/reviews/" page_type: "reviews" language: "en" --- livepro 4.8 (182) [View alternatives](https://www.capterra.com/p/165150/livepro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of livepro Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CD Cory D Head of Sales and ServiceInsurance, 51 - 200 employeesUsed the software for: 1-2 years. “Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently.“ August 15, 2025 PG Peter G Process Improvement ManagerHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “The feedback/review process is a bit confusing.“ October 21, 2025 DS Deanne S Customer Support Services ManagerConsumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months. “The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a \[sensitive content hidden\]“ October 24, 2025 DS Deanne S Customer Support Services ManagerConsumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months. “Haven't discovered anything that I do not like.“ October 24, 2025 Kristin S Sales Operations Analyst IIIConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable.“ December 26, 2025 GS Gurvinder S Customer Contact OfficerGovernment Administration, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Too many options to search from, sometimes.“ October 12, 2020 Waylon M Knowledge ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “livepro is a comprehensive knowledge management system that allows for a fully built in governance and control strategy.“ August 12, 2025 SB Samantha B Retail Training ConsultantInsurance, 501 - 1,000 employeesUsed the software for: 6-12 months. “There are no features of LivePro that are not liked by myself or staff. “ October 6, 2020 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristin S. Sales Operations Analyst III Construction Used the software for: 2+ years ### "Positive Experience with a Wonderfully Successful Launch!" December 26, 2025 5.0 Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. From contract signatures to implementation to launch, we have felt supported and have a true partnership with livepro. Pros My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time!" "Thank you for a tool that we actually use throughout our shift each day!" Cons From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. Review Source SD Samantha D. Group Manager, Training, Knowledge and Process Consumer Goods Used the software for: 2+ years ### "A Purpose Built KMS That Makes A Difference " November 17, 2025 5.0 The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. Pros We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model Cons It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We needed robust knowledge governance that would allow us to scale and solve efficiency and quality issues. Review Source LK Lucy K. medical receptionist Medical Practice Used the software for: 1-2 years ### "Great tool overall but could be smoother." August 13, 2018 3.0 Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it. Pros Thorough and regularly updated. Carina is fantastic with her speedy replies. Cons Bit too clunky, could be smoother to use. Review Source AB Annie B. Program Manager Hospital & Health Care Used the software for: Less than 6 months ### "Livepro implementation" March 10, 2026 5.0 I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful. Pros We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. \[sensitive content hidden\] has been by our side helping us make the most of their platform for our employees since going live. Cons We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Upland Panviva](https://www.capterra.com/p/73309/panviva/) Reason for choosing livepro Functionality, integration with Salesforce, cost. Switched from [Rocketspark](https://www.capterra.com/p/158722/Rocketspark/) We received very little support from Rocket and the tool was outdated with no enhancements. Review Source PS Patrick S. Director of Training and Development Financial Services Used the software for: 2+ years ### "Livepro is an excellent knowledge management system" October 7, 2025 5.0 Overall, our experience with livepro has been very positive. The system is reliable and offers all the functionality we would expect out of a modern knowledge management system. The Rocket feature is an added bonus. The best part of working with livepro has been the excellent relationship management and service support that the team has provided consistently since day one. Pros Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system. Cons We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were exceeding the use capabilities for the WordPress system. Livepro has proven a much more appropriate dedicated knowledge management solution. Review Source KA Kimberly A. Training Supervisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Where Our Knowledge Really Started to Grow" October 27, 2025 5.0 Our overall experience with livepro has been extremely positive. We signed in May and have since done quite a lot within the platform. The system has helped us unify training materials, streamline updates, and encourage consistent communication. The livepro team has been responsive, knowledgeable, and genuinely invested in our success. It feels like a true partnership, not just a vendor relationship. Pros What I’ve liked most about livepro is how intuitive it is. The structure of the system has made it easy to break down a massive 500-page manual into logical, easy-to-navigate articles. Their customer support and onboarding team are also standout. They truly partner with you to understand your business rather than giving a cookie-cutter setup. Cons The reporting tools are strong and provide a lot of valuable insight, but they can feel a bit overwhelming at first, especially for someone new to the system. Coming from a background where we had little to no reporting or analytics available, it’s been a big step up, and we’re still learning how to make the most of all the data now at our fingertips. Compared to other vendors I demoed, the AI in the editor tool isn’t quite as advanced, but still easy to use for someone brand new in the world of KMS. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Document360](https://www.capterra.com/p/177031/Document360/)[Guru](https://www.capterra.com/p/224830/Guru/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/) Reason for choosing livepro From our very first interaction, the support from livepro has been incredible. Everyone we’ve worked with has been friendly, supportive, and genuinely eager to help us get set up for success. Ultimately, it was their level of care and partnership that made livepro the clear choice for us. Review Source NS Nic S. Process Design and Delivery Lead Hospital & Health Care Used the software for: 2+ years ### "A Powerful, Reliable Knowledge Management Solution" August 12, 2025 5.0 Our overall experience with Livepro has been outstanding. It’s helped streamline knowledge sharing, improve staff confidence, and enhance customer service outcomes. The platform is reliable, scalable, and backed by a support team that truly understands our needs. Highly recommended! Pros Livepro has been a standout platform for our organisation. The knowledge base is the best we've ever had - intuitive, easy to manage, and widely adopted across multiple business units, including our Contact Centre. The reporting functions are excellent, offering deep insights that help us continuously improve. Functionality is top-tier, and the customer support is absolutely incredible - swift, helpful, and consistent. Overall, it delivers fantastic value for money. Cons Honestly, nothing comes to mind. We've had a very positive experience across the board and any issues we've encountered have been quickly dealt with or really helpful advice given. Review Source Waylon M. Knowledge Manager Insurance Used the software for: 2+ years ### "If you have knowledge, you need livepro!" August 12, 2025 5.0 Easily one of the most rewarding systems, businesses and people that I have ever had to deal with professionally. Can not recommend high enough! Pros livepro is a comprehensive knowledge management system that allows for a fully built in governance and control strategy. Being easy to use, and highly customisable by the business allows a high level of flexibility. Where this is not possible, or you can't figure it out, the service from customer support is second to none! Really quick responses and always willing to help! Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge! Cons It is honestly hard to find something not to like! I've tried for years to find something I don't like and I can't for the life of me find it. Review Source CD Cory D. Head of Sales and Service Insurance Used the software for: 1-2 years ### "“Excellent knowledge management system”" August 15, 2025 5.0 Livepro has been a key tool when managing our internal knowledge, both streamlining the migration of existing knowledge, and also helping us identify and address content gaps through user feedback, search analytics (thanks to reporting) and taxonomy. Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently. The platform’s wide range of content types has helped support learning and engagement across all levels, from onboarding new staff (via quizzes) to assisting more experienced team members via document notes, process guides and rockets. Pros The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process Cons It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial. Review Source PG Peter G. Process Improvement Manager Hospital & Health Care Used the software for: 1-2 years ### "Highly Recommended!" October 21, 2025 5.0 Very positive! Livepro is a very good, very modern knowledge management system. Good reporting. Good UI. Easy, streamlined authoring. Pros I like that it balances ease of use for end users with administrators/authors. It isn't just a blank document for us to populate, each article can have completely different functionality - is it a step-by-step instruction? A decision tree? A mixture? Support is excellent. The internal Help section is robust and the human support is thorough and responsive. Cons I wish we could reuse content more. There is some ability that is excellent and I wish it was throughout! The feedback/review process is a bit confusing. We developed our own workflow (using the internal functionality) but that has some unintended side effects related to user access. Review Source HG Helen G. Knowledge management lead Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Supportive and user friendly" August 14, 2025 5.0 \[sensitive content hidden\] and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful implementation. The knowledge based system has allowed such freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive. Pros How simple it is to implement and store knowledge in multiple ways to suit any user. Having the lightspeed upload option saved so much time. Cons There are a few minor features that we would like to have been able to have, however the support team is so helpful with work arounds and submitting feedback for possible future releases. Review Source JK Jude K. CSO Government Relations Used the software for: 1-2 years ### "Love LivePro" December 9, 2024 5.0 Absolutely love it, easy to use, a great resource for our team. Pros How it has significantly improved the quick access to information for our CSO team. The LivePro support team are amazing in particular Ollie, he has been a dream to work with. Cons Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals! Review Source NB Nicola B. Process Design and Delivery Lead Hospital & Health Care Used the software for: 2+ years ### "A fantastic KMS!" August 11, 2023 5.0 Pros It is perfect for a contact centre environment in that it is user friendly and its features make it a fun, colourful environment for staff to locate the information that they need to provide the best customer experience. For authoring, it is extremely easy to update and customise for your business needs. Cons There are a few minute features that we have encountered that could use some improvement, however, we have supplied this feedback to the team and they have already started working on these for us. Review Source rS rebecca S. Workforce Planning and Capability Manager Insurance Used the software for: 2+ years ### "Possibilities are endless!" August 14, 2023 5.0 Pros Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possibilities are truly endless. I love LivePro!Review collected by and hosted Cons There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features. Review Source VR Verified Reviewer Knowledge and Information Services Coordinator Human Resources Used the software for: 2+ years ### "Great knowledge management resource for a central source of truth" August 1, 2019 5.0 Before becoming an administrator, I was a user. Since becoming an administrator I have learnt so many tips and tricks to help knowledge become easier to read, understand, and nicer to look at. Knowing what my team wants and needs from the system has helped me develop knowledge to help make their jobs easier, and now that I have received additional training I feel inspired, excited and more confident in using the system to make knowledge objects even easier to find and use. Knowledge and learning goes hand in hand, so hopefully it increases their professional development too. Pros Relatively user friendly and now I can use rockets and reporting to help my manager in her role too. I also learnt that resources can be updated rather than a new resource being uploaded, this will make my life so much easier. Cons I wish there was a feature to bulk archive. And also to look at what resources are linked to what knowledge object to review if they are still relevant or need to be updated. Review Source CC Christina C. Training Specialist Insurance Used the software for: 2+ years ### "Review" August 14, 2023 4.0 Overall, my experience has been positive and there is a supportive team we can reach out to whenever we need assistance or have a quick question. Pros The easy to use features when training new starters in the KMT and all the content processes we have in place. Cons None so far as livepro constantly implementing new features and benefits that are positive. Review Source MC Martin C. General Manager Performance Hospital & Health Care Used the software for: 2+ years ### "Straightforward, Flexible and Progressive Software" July 30, 2018 5.0 Pros Livepro was the perfect choice for us because it allowed us to link to our existing data stores, website information etc and also capture and make easily available the bespoke information at exists for each of our 200+ locations. This suits our philosophy not to store the same information more than once and helps to ensure Livepro is always current. The feedback system for users also supports this bringing errors or omissions to the administrators attention. Other features such as announcements to ensure staff are made aware of new update and the various ways information can be displayed or indexed means you can tailor the display to suit the users or teh style of content. The support and progress of the software from the team at Livepro has been fantastic. They listen to there customers and this is often reflected back in the software. Cons Really had no notable issues to this point. We continue to develop the way we use Livepro and are far from exhausting its features at this stage. Review Source DR Damien R. Senior Customer Service Advisor Government Administration Used the software for: 2+ years ### "This is how you do it!" October 15, 2020 5.0 LivePro makes our job so easy to perform. All our information is there, ready to be accessed by those who need it, with ease and simplicity. With LivePro, you don't need to know the info, just how to find it, and it's as easy as a search. Pros It's super easy to find info, search just works. I love all the options to deliver info and it really helps to be able to quiz staff on items. Cons Sometimes formatting is a little wonky and it would be nice to be able to print items out (on the rare occasion we need to) and for them to look normal. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) SharePoint made everything a chore Review Source VR Verified Reviewer CEO and Founder Consumer Services Used the software for: 2+ years ### "Transformation " June 25, 2018 5.0 Pros Intuitive technology that gets knowledge to the coal face. It is updated by the team who use it so it is current. Team is constantly improving the tech. We implemented in large state gov organisation and their abandon rate dropped from 23% to 7% almost overnight and the team still talk about the bad old days before it today. Cons None I can see. Team is flexible and will work to tailor the solution to you. Implementing the solution is not just a click and go, it does need to be implemented correctly to get the benefits so if your leadership team is not committed to sharing knowledge then it will not be adopted, although this could be said about all software. Review Source CA Chloe A. Learning and Development Consultant Insurance Used the software for: 1-2 years ### "Changing the way the business looks at information" August 5, 2019 5.0 Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA. Pros Livepro has changed the way our business works, for the better! I love that with livepro we are able to ensure all our content is kept up to date by setting review dates for the content we build. I also love that users are able to interact and leave feedback int eh system to ensure all content is relevant to what they need and use. Most of all, I love how quick and easy it is for users to find the information they need. Cons I have minimal dislikes but I do dislike that media is unable to be added into pages in live pro without first uploading the media separately. It cannot be uploaded directly to the page which can make it a little more time consuming than necessary. Review Source BA Ben A. General Manager - Operations Business Supplies and Equipment Used the software for: Less than 6 months ### "From zero to hero!!" September 20, 2020 5.0 Fantastic! All staff are Service focussed and always willing to assist. Pros We used a 'common drive' to house and manage critical information used to support our customers on a daily basis ......... which meant staff constantly used printed, unsynchronised and dated information. I'm not sure how we managed to do business without a knowledge management system for so long! Since the intrduction of Livepro, we’ve had numerous positive comments from a broad range of users, many of which are ‘blown away’ by the software’s capabilities and how we can adapt the smarts within to revolutionise the way we deliver information. Livepro is becoming a household name within our business and we can only see it growing in time… Cons Using the inline version as a daily tool means we can send urgent changes via 'announcements' very quickly. However, technicians are required to log in to check for new announcements. This places the onus on the user. Ideally, 'push notifications' would highlight new information has been received via the mobile phone home screen, flagging the need for staff to access and read. Livepro are currently reviewing this functionality... Review Source LB Lauren B. Claims Team Leader Insurance Used the software for: 2+ years ### "Great system for training and team updates" June 18, 2020 5.0 Pros I update the team on a very regular basis using livepro. The software is easy to use and has a lot of great features. I like how announcements can be re-launched, people can easily leave feedback on pages and it is simple to select which group the page needs to be shared with. Reporting on announcement visibility is also a useful feature. Cons A lot of the keyboard shortcuts are the same as in e.g. MS office, however it would be great it images could be copied and pasted directly into the page without having to upload the image file into the database first. Review Source SM Sophie M. Team Coach Financial Services Used the software for: 2+ years ### "LivePro - More like, Life Saver " February 15, 2023 4.0 Pros easy to navigate, customisable product. Cons There is nothing i would currently change in regards to the product itself. The team are also fantastic. Review Source LD Louis D. Director Used the software for: 1-2 years ### "livepro Knowledge Management software is perfect for OMNI Channel Customer service delivery support" July 30, 2018 5.0 Pros livepro supports customer service consultants and customers in their moment of need, by easy to access and find information, no matter what level of competency the user is at. Additionally it has great tools such as Compass that can help customer service agents or customers resolve customer service needs through following simple logic paths. The ability to utilise API's for online support, and ChatBot support means that it is a contemporary solution, that will allow a staged KM deployment starting with full service support across Customer Service Agents and moving to Online, Mobile and Chatbot. Cons Not many issues with the software, particularly as recent releases have improved the ability to support audit through workflow tools. Review Source VR Verified Reviewer CEO, Goodman Foundation Real Estate Used the software for: 6-12 months ### "Livepro is very user friendly and intuitive ; a great team to work with." July 4, 2018 5.0 Pros Cuts down massively on training Great templates make it easy to standardise answers so that agents can respond to clients at conversational speed Cons Some of the icons could use some updating but I believe this is addressed in the next release. It would be good to be able to customise the Icon colours Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.