# Page 2 | livepro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is livepro the right Knowledge Management solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165150/livepro/reviews --- livepro 4.8 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of livepro ## Showing most helpful reviews Showing 26-50 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Linelle K. Knowledge Management Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use and very well supported KMS" August 19, 2025 5.0 Pros Easy to build and use Knowledge Management System. Next level customer support, with extremely prompt email replies and the option to pick up the phone and call someone if needed. If a feature isn't available, livepro will do their best to work with their devs and build it from scratch. Cons While livepro is highly responsive and flexible, some advanced features may require custom development, which can take time depending on complexity and prioritisation. However, they consistently provide a fantastic roadmap of upcoming changes, which helps with transparency and planning. Review Source DS Deanne S. Customer Support Services Manager Consumer Goods Used the software for: Less than 6 months ### "Amazing Product and Even Better Team!" October 24, 2025 5.0 We’ve had an incredible experience with our new KMS. The staff is amazing — helpful, knowledgeable, and always willing to make meaningful updates that add real value to how we use the program. The system itself is extremely user-friendly, and our entire team loves it. The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a \[sensitive content hidden\] who genuinely wants your feedback and ideas to make the product even better? These guys really know what they’re doing — and it shows. Highly recommend! Pros Ease of the product - Detailed Reporting - Helpful Staff - Great Communication and Aavailability of Staff at a Drop of a Hat Cons Haven't discovered anything that I do not like. There has not been anything that we have been unhappy with yet. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Guru](https://www.capterra.com/p/224830/Guru/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing livepro The staff was one of the top reasons. They were attentive, provided detailed responses to our questions in an effort to get us to select the right product for us. Review Source JO Jess O. Process Coordinator Government Administration Used the software for: 2+ years ### "Incredibly Amazing and Supportive Company " December 16, 2024 5.0 Both our organization and I personally are extremely satisfied with the product and service provided by the Livepro team. Our Managers and Directors are equally impressed, and we foresee a long and successful business partnership with Livepro in the future. Pros The support we receive from their entire team is exceptional. No issue is too big or too small, and they consistently demonstrate a proactive approach to addressing our needs. Their response times to enquiries are remarkably fast, especially when compared to other companies we work with. Cons Their service to our business and council consistently exceeds expectations. There is truly nothing more we could ask for. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) The integrations that Livepro can provide to websites, the incredible functionality of Rockets and many more reasons that our Manager would know more about. Review Source HG Helen G. Knowledge management lead Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Supportive and user friendly" August 14, 2025 5.0 \[sensitive content hidden\] and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful implementation. The knowledge based system has allowed such freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive. Pros How simple it is to implement and store knowledge in multiple ways to suit any user. Having the lightspeed upload option saved so much time. Cons There are a few minor features that we would like to have been able to have, however the support team is so helpful with work arounds and submitting feedback for possible future releases. Review Source JM Jessica M. Customer Service Logistics and Supply Chain Used the software for: 2+ years ### "Our resources and knowledge management toolset." January 5, 2025 5.0 Livepro has empowered our employees with easy access to the information they need, when they need it. This has improved efficiency, reduced training time, and fostered a culture of knowledge sharing across our organization. Pros Livepro has transformed the way we manage and share knowledge within our organization. I love the intuitive interface, the powerful search functionality that makes it easy to find the information we need, and the interactive features like quizzes and videos that keep our employees engaged. The ability to create customized knowledge bases for different departments and roles ensures everyone has access to the relevant information they need. Cons Livepro offers excellent customization options but some of the more advanced features, like integrating with external data sources, can require some technical expertise. Review Source RC Robyn C. Process Coordinator Government Administration Used the software for: 2+ years ### "Livepro ticks all boxes!!" December 11, 2024 5.0 Livepro has changed our life for our Customer Service Team. It is user-friendly for both our CSOs and our Author's. Livepro's Team are professional, always available to assist and nothing is too much trouble for them. Open Access provides our greater organisation a "Single Source of Truth". Pros User-friendly system with exceptional ongoing Support Cons Some limitations with formatting but suggestions are always welcomed for improvements Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) It was clunky and not user-friendly. Searching and reporting is not great. Review Source JK Jude K. CSO Government Relations Used the software for: 1-2 years ### "Love LivePro" December 9, 2024 5.0 Absolutely love it, easy to use, a great resource for our team. Pros How it has significantly improved the quick access to information for our CSO team. The LivePro support team are amazing in particular Ollie, he has been a dream to work with. Cons Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals! Review Source Stacey Q. Process Design and Delivery Lead Hospital & Health Care Used the software for: 2+ years ### "Knowledge management made easy" August 16, 2023 5.0 We no longer have lengthy word documents that are difficult to navigate, these have been replaced with easily searchable and digestible content that give our agents the answers they need to assist the client. The workflow function means we can have a clear governance in place to ensure our content is reviewed and maintained efficiently which is an essential part of our Contact Centre environment.The reporting capabilities within livepro have enabled our Team Leaders to have effective conversations around following correct processes and keeping up to date with changes. They can monitor general staff usage and link specific access to content back to QA when required.In addition, our ability to onboard new agents using livepro functionality has led to a reduction in the onboarding process and increased user engagement once they are actively taking client calls.The overall livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement Pros Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include:Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. We can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. The ability to future date and end date these also means we are tailoring what our agents need to see and when.Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. Integration with Genesys means agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Authoring - the WYSIWYG editor function makes authoring really easy! Cons There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing livepro The additional capabilities of a full knowledge management solution Review Source Natascha M. Service Center Consultant Financial Services Used the software for: 2+ years ### "Livepro makes it easy to create and manage knowledge content " July 29, 2022 5.0 Any time that I have spoken with someone from Livepro, I know that I am in great hands. The team are super approachable and are always happy to help me troubleshoot what ever problem I have had. \[SENSITIVE CONTENT\] and the team also listen to our experiences as users and are always looking for ways that they can help us uplift our knowledge practices. They do this through their regular workshops as well as taking on our feedback and bringing in new features. Pros I've been using LivePro for about 18 months as a knowledge author and 3 1/2 years as a user before that. It's more than just a knowledge management tool that delivers articles to users. It's a tool that we use across many areas of the business that enables our users to access knowledge easily and in ways that suits them. Many of our users are phone based and it's important that they can access the answers and knowledge they need without much fuss, and LivePro does just that. My favourite type of content to create in LivePro are the Rockets. They are an amazing tool that enable my users to make decisions quickly and efficiently. My users also love them because they can easily work through them to get the answer that they need without having to navigate large amounts of text. Using rockets we have been able to reduce the our risk of incorrect processes being followed and member complaints. Cons There is a little bit of a learning curve to the types of content that are more complex than a document note, but they are well worth exploring. The search results can get a little clunky if you don't regularly maintain your results to ensure that they stay effective. Review Source JS Jason S. Knowledge Specialist Telecommunications Used the software for: 1-2 years ### "Elevating the Customer Experience Journey for Knowledge Content" February 16, 2021 5.0 Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way. Pros I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment: 1. Easy to use: The platform is very intuitive and is a great tool that can be learned very quickly at the drop of a hat. 2. Customer Experience: The platform provides an amazing sense of engagement that helps draw employees to use the KMS rather than having a "wall of text" article to read. The customisations that are available within the platform provide the ability to get people to actively 'want' to use the KMS and help them locate the right information as quickly as possible - the first time they search for it. 3. Integrations: livepro is continually developing api integrations with many other platforms and CRMs which makes the ability to use livepro with existing resources a business or client already has in place such a huge benefit. This is critical to being able to promote livepro as part of our greater service offering. Cons Some things that could be added or improved are: Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user; Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource; JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing livepro livepro provides a simple and effective means of customising content and knowledge to be able to provide the right information for the user and subsequently the customer in a fun, engaging way. Review Source ST Samuel T. Knowledge Manager, Datacom Connect Government Relations Used the software for: 2+ years ### "Knowledge & Vision" February 25, 2021 5.0 Providing a simplistic end-user experience to enable access to the required information, knowledge, and reporting is key to our success. Livepro provides an easy-to-use administration and build/ architecture interface. This enables us to create, curate, and design the platform the way we need it to best support our business needs without having to rely on complicated development coding, etc. The simple navigation throughout the platform for an end-user is highly beneficial in ensuring maximised efficiencies and meeting the service matrix. coupled with the powerful reporting insights, livepro provides deep data insight capability to drive quality coaching and improvement conversations. There are too many benefits to list here, the key for us is the data-driven insights to ensure optimisation and delivery of best practise through simple, easy and effortless delivery of information at your fingertips, when and where you need it. If you are looking for an all-round knowledge tool that will support frontline success/ information delivery success, with in-depth reporting and data insights, livepro is truly the tool to use. The support is brilliant and the team are always there to support when needed, the online self-service portal is super helpful as well. The business is always open to discuss my needs and will work with us to find the best solution if it doesn't already exist. The Customer-centric mentality that is part of the livepro DNA is evident in the design & simplicity Pros Versatility - Livepro is a highly versatile platform that is ever-evolving to exceed current and future needs in a quickly evolving digital world. Agile - moving quickly in the market place to ensure simple interfacing and excellent end-user experience Cons There is little to dislike, this is mainly due to the rapid pace the platform maintains to ensure it is market-leading and driving best practice operation. Review Source NB Nicola B. Process Design and Delivery Lead Hospital & Health Care Used the software for: 2+ years ### "A fantastic KMS!" August 11, 2023 5.0 Pros It is perfect for a contact centre environment in that it is user friendly and its features make it a fun, colourful environment for staff to locate the information that they need to provide the best customer experience. For authoring, it is extremely easy to update and customise for your business needs. Cons There are a few minute features that we have encountered that could use some improvement, however, we have supplied this feedback to the team and they have already started working on these for us. Review Source GH Gen H. Knowledge Coordinator Financial Services Used the software for: 1-2 years ### "Livepro Review" August 11, 2023 5.0 My overall experience with Livepro has been very positive. The team are always willing to take on user feedback and provide support where needed. Pros I really enjoy the tools Livepro has available to ensure content within the knowledge base isn't duplicated. As an administrator these tools ensure our content can keep up to date with change. The support team are also fantastic and very responsive. Cons I would love to have a knowledge object that is an interactive process map. Review Source rS rebecca S. Workforce Planning and Capability Manager Insurance Used the software for: 2+ years ### "Possibilities are endless!" August 14, 2023 5.0 Pros Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possibilities are truly endless. I love LivePro!Review collected by and hosted Cons There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features. Review Source Carita G. Reiki Master Teacher & Crystal Therapist Medical Practice Used the software for: 2+ years ### "Great software for call centres" August 7, 2018 5.0 It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers. Pros Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out. Cons Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems. Review Source Marjorie G. Knowledge Specialist Information Technology and Services Used the software for: 1-2 years ### "One of the best CMS with a useful feedback feature" February 11, 2021 5.0 Pros I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. Cons I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users Review Source KD Kylie D. Knowledge Management Supervisor Government Administration Used the software for: 2+ years ### "As easy to administrate as to use!" February 22, 2021 5.0 LivePro has really changed the way our branch operates and from implementation through to our current content review project, we've felt supported every step of the way. Our staff rely on LivePro to do their jobs effectively and I can't imagine another product being so fit for purpose. Pros The great thing about LivePro is how easy it is to author and administrate content. We use it throughout a number of departments within the organisation, each with their own set of authors, publishers and users. Training up new authors is incredibly easy and allows for great flexibility in ramping up our knowledge management as needed for projects, etc. Our staff use the system every day and find it as effective for obtaining quick bits of information as it is for following complex step-by-step procedures. The support is also incredible and we've found the team to be incredibly responsive to all of our needs. Cons It's difficult to think of ways in which the software could improve, because it meets our needs so well. We have suggested some additional options in process layout such as mind maps / workflow diagrams which we expect may be implemented in future, but in the meantime we're incredibly happy with the functionality and features available. Review Source VR Verified Reviewer Knowledge and Information Services Coordinator Human Resources Used the software for: 2+ years ### "Great knowledge management resource for a central source of truth" August 1, 2019 5.0 Before becoming an administrator, I was a user. Since becoming an administrator I have learnt so many tips and tricks to help knowledge become easier to read, understand, and nicer to look at. Knowing what my team wants and needs from the system has helped me develop knowledge to help make their jobs easier, and now that I have received additional training I feel inspired, excited and more confident in using the system to make knowledge objects even easier to find and use. Knowledge and learning goes hand in hand, so hopefully it increases their professional development too. Pros Relatively user friendly and now I can use rockets and reporting to help my manager in her role too. I also learnt that resources can be updated rather than a new resource being uploaded, this will make my life so much easier. Cons I wish there was a feature to bulk archive. And also to look at what resources are linked to what knowledge object to review if they are still relevant or need to be updated. Review Source Courtney Z. Knowledge Manager Used the software for: 2+ years ### "livepro in an excellent KMS that fits comfortably into our contact centre environment. " June 22, 2018 5.0 livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction. Pros livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue. Cons I would love to see more filtering options for administrators who have access to view multiple accounts/ categories. Review Source PL Paul L. Custoemr Information Team Leader Government Administration Used the software for: 2+ years ### "Review of Livepro" December 18, 2018 4.0 Overall I find LivePro to be a good reliable and professional product with a great support team. We will be continuing to use and grow what we do with Livepro, with cross team training and offsite locations planned for 2019. I am keen to see the next wave of ongoing improvements, (bring on compass 2.0) and dream that one day it will have the ability be linked into a centralised CRM so we can link knowledge, phone numbers, and client tracking. Pros The biggest positive regarding Live pro is the support you receive from the team. I have used other systems in the past and non have come with the level of support or been as responsive in improving the product based on client needs. As a product it is good. It does what is meant to, is consistent and reliable. All the things you ask for at the price range the product is at. Cons I struggled in the early days to build the structure that we would use. This led to considerable lost time and reviewing of pages based on greater understanding of the more advances features. More help earlier on getting some page structures built would have been good. Occasionally the structure will fail to automatically allocate space correctly and you are required to set the percentages of a page to each section of a designated box area. Its fixable but frustrating The fact that it doesn't link easily into other systems. Occassionally the structures will Review Source Brent R. Service Centre Experience Manager Financial Services Used the software for: 2+ years ### "Industry leading knowledge management system" July 30, 2018 5.0 A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. Pros LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development. Cons I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report. Review Source CC Christina C. Training Specialist Insurance Used the software for: 2+ years ### "Review" August 14, 2023 4.0 Overall, my experience has been positive and there is a supportive team we can reach out to whenever we need assistance or have a quick question. Pros The easy to use features when training new starters in the KMT and all the content processes we have in place. Cons None so far as livepro constantly implementing new features and benefits that are positive. Review Source Luke J. Head of Service Centre Financial Services Used the software for: 2+ years ### "The only knowledge management platform worth looking at" June 12, 2018 5.0 Massive productivity gains and improved quality Pros This platform delivers answers, not knowledge articles. Easy to use, heaps of features like quizzes, announcements, decision trees and more. The WISIWIG editor takes no time to learn and within minutes you have up to date answers that have built in timers to notify you when to review them. Agent feedback that kicks off workflows so you know what you need to tweak or add. Outstanding platform. Cons Tagging knowledge can sometimes be a little annoying and an auto-categorisation and suggested tags feature would be handy Review Source TC Tara C. Researcher's Education Management Used the software for: 2+ years ### "A Comprehensive Review of Livepro: Streamlining Business Processes with Advanced" March 2, 2023 5.0 Overall, my experience with the Livepro software was largely positive. The software provided a wealth of features and tools that made managing business processes simpler and easier. The customizable dashboard allowed me to track my team’s performance in real-time, while its advanced features like document sharing, task delegation, and AI-based analytics made the software a powerful tool. Pros I liked the Livepro software most for its comprehensive and intuitive features. The software provides users with a wide range of tools that make managing business processes more straightforward and easier. Its customizable dashboard, which allows users to track the performance of their teams in real time, was especially useful. Cons One of the few drawbacks of the Livepro software was its lack of support for custom integrations. While the software included a wide range of features and tools, the lack of the ability to integrate with third-party services, such as CRM and analytics tools, was a bit of a limitation. Review Source Igor D. Project Manager, Scrum Master and Software Developer Used the software for: 2+ years ### "Excellent cloud-based application that makes our lives easier" July 12, 2018 5.0 All information I need to find is easily accessible. With a couple of keywords on the search I can find everything I'm looking for. Pros It's really easy to use, very intuitive, with excellent search tools and reports. And every time I had any difficulties, their support team was very helpful. Cons There are some features that I think it would be nice to have, but with the constant upgrades and enhancements they make I'm sure it won't take too long to get all the improvements I wish for. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.