--- title: "Hubilo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hubilo the right Virtual Event solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/165157/Hubilo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Hubilo 4.6 (154) [View alternatives](https://www.capterra.com/p/165157/Hubilo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Hubilo Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Aa Aneesh a Sr. Product ManagerOnline Media, 51 - 200 employeesUsed the software for: Less than 6 months. “App gamification features such as contests, polls, and surveys were also used a lot and they are very well executed on the app's front end.“ November 18, 2022 AC Annie C Field Marketing ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “This is small but I'd like the poll response fields to allow for more characters. When we first adopted Hubilo, we experienced some technical difficulties (such as speaker audio not working correctly) while we were live on a webinar, which wasn't a stellar experience and created a stressful situation.“ October 3, 2024 JJ Jivitesh J Founder Events Services, 2 - 10 employeesUsed the software for: More than 2 years. “HBS studio and Customizable branding and custom landing pages work best for us.“ May 20, 2023 Felix L Creative DirectorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “The lack of click/drag options makes the entire session creation process is rather painful when we do have a large number of sessions.“ December 5, 2022 Marc I Associate Director - Technology & PlatformsEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It offered many flexible features for attendees to engage with each other and participate in content created for them.“ March 1, 2023 Aa Aneesh a Sr. Product ManagerOnline Media, 51 - 200 employeesUsed the software for: Less than 6 months. “From an organizer standpoint, the backend dashboard was a bit difficult to maneuver especially on the D-Day when event agenda changes quickly.“ November 18, 2022 AD Adriana D Director of ContentInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “I feel the support team goes above and beyond to ensure things run smoothly for us.“ October 1, 2024 SA Sevreanne A Digital Summit Lead Events Services, 11 - 50 employeesUsed the software for: 1-2 years. “Some information can become duplicated if there is any anomaly of information.“ December 12, 2022 ## Showing most helpful reviews Showing 1-25 of 154 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garrett W. Teaching Associate Used the software for: 1-3 years ### "Very price competitive, with a ton of features over a very intuitive UI" March 31, 2022 5.0 Since this was our first major event moving to virtual from the normal face-to-face world, our major problem was figuring out how to transition and make it “as normal” for our attendees as possible. After multiple chats and screen shares with our rep, \[SENSITIVE CONTENT\] I was confident he knew what we wanted and expected and could help us navigate these new waters. I threw him a few curveballs for non-typical types of events we put on and wanted to move to the digital world, and I was always greeted by one of three answers. First, if he knew exactly what we wanted, and knew there were a way to do it, he would immediately set something up and show me. Second, if it was something new to them (which a few things were), he wanted to spend a little more time trying to understand our needs, and bounced a few ideas off of me or his co-workers to possibly see if there were a way to get what we needed. He would then schedule a call to walk through and verify if what they came up with met our needs. Lastly, the response I would only hear after he tried anything and everything, and escalated as appropriate, was, “I’m so sorry, our platform doesn’t allow that, \[and here’s why\].” After using Hubilo and working so closely with \[SENSITIVE CONTENT\], we’ve come to realize that a virtual event CAN be completed with success, and meet the needs of our attendees without having to jump through hoops. We will absolutely look at using Hubilo in the future for any other large virtual, hybrid, or face-to-face events. Pros The first thing that drove me to looking into Hubilo was their reasonable pricing model. Especially since they offer a flexible model. From an administrative standpoint, the Dashboard couldn’t be more intuitive. It is very easy to get around and setup the event, add attendees, add sessions, etc. In both cases (attendees and sessions), Excel files can be uploaded to allow bulk adding to make the process even easier, and they were all sent an invite email to join in an instant. Adding Exhibitors/sponsors was just as easy – with the added bonus of giving them permission to edit their own virtual booths should you wish to open that portal. There is so many nuances in the settings, you can turn things on or off with a switch – allowing you to totally customize the event to your liking. For example, we turned off polling for some of the sessions, but left it on for others, including the event feed. We turned off open chats for the event feed, allowing us to moderate the chat and have “Sponsored” posts in that area. Overall, Hubilo is very price competitive, with a ton of features over a very intuitive user interface, that make your event flow smoothly for the planners, speakers, and attendees, alike. Cons The user interface overall is easily navigable as seen above, but there are some quirks. As great as it is, there’s some quirks. If more than 3 sessions are happening concurrently, they can become “hidden” behind an arrow you must click to scroll through. We mitigated that issue for our event by having subsequent sessions start 1 or 5 minutes later. If the event is happening over multiple days, looking forward/backward isn’t as obvious. Would like to see those buttons larger, a different color, or something else to make them pop a bit and be more noticeable. One of our biggest issues was trying to play an “on-demand” video while having the speakers available for live Q&A after. Through the Hubilo Broadcaster, this is possible, as it is with Zoom, but in both cases, the video must be played from someone’s’ computer. It would be nice if the video played from Hubilos’ servers (as a typical On-Demand video does), with a ‘Zoom’ call added to the end of it for live Q&A. To be fair, I don’t think any other platform can do this right now, so it’s not an easy problem to solve. Another quirk we ran into is that the Q&A and chat responses have a limited character count. Understandably so, but we would like to see it raised a bit for the Q&A at least. Our speakers couldn’t easily answer some questions with the limitations in place. And something we didn’t think about before hand. Review Source Ramiro M. Digital Projects and eCommerce Manager Used the software for: 1-3 years ### "Efficient, well thought and data driven product. " December 3, 2024 5.0 The experience overall has been quite good, using it more and more, and the customer support is outstanding. Pros The backend and the streaming options. The product has really several features and mini but useful services, and some times I cant use them all for my lack of time. Cons There are little details to improve but the support team always hear us and we get further developments. Review Source R Reviewer Development Partner Used the software for: 1-3 years ### "Events on Hubilo" May 23, 2023 3.0 Pivotting from physical to virtual and hybrid events is a breeze with Hubilo, it is great for doing virtual events and user friendly from both attendee front and organizer front. Our Customer Success Manager, \[sensitive content hidden\] , is very knowledgeable of his product and always on the ball to assist us in resolving any issue we have with the platform. He replies even out of his business hours to advice on any questions we have. Pros Live broadcasting studio and able to RTMP from any backend of video conferencing software. Cons Registration management too basic, could be more intuitive and robust. Review Source R Reviewer IT Manager Used the software for: Less than 1 year ### "Hubilo's a great platform for virtual events - hybrid or virtual." July 29, 2021 5.0 We were able to reach out to a global audience with Hubilo, the customer support was very supportive and reactive to our requests and tried their best to accommodate to all our requests and we really appreciate it. Pros The ease of navigation in hubilo's platform makes it easy for our attendees to switch from one session to another while we were running 3 concurrent breakout sessions at the same time. Cons The login process could be better managed, the code and password were confusing for most attendees and we'd like it if we can just stick to one process. Review Source R Reviewer Field Marketing Manager Used the software for: Less than 1 year ### "A great integrated webinar app with excellent customer service! " October 9, 2024 4.0 Overall, my experience has been a positive one. Their customer support is really what makes a difference. Any hour of the day, someone is right there to support with webinar set up, trouble shooting, tech issues, etc. And they're lovely people, which helps! It's levelled up our webinar experience for sure. Pros The integration with Hubspot, the ability to launch CTAs, and the customer service. We can gain really valuable data about those attending our webinars by having the poll responses, engagement level, clicks, etc. all flowing through to our CRM. Additionally, the customer service is excellent. They are all so quick to respond (especially Vijit!) and find a solution whenever needed. Cons This is small but I'd like the poll response fields to allow for more characters. When we first adopted Hubilo, we experienced some technical difficulties (such as speaker audio not working correctly) while we were live on a webinar, which wasn't a stellar experience and created a stressful situation. However, these tech difficulties haven't happened in a long time and the team at Hubilo always jumped in to assist as quickly as possible. Review Source Andrei P. Director Used the software for: Less than 1 year ### "Great Platform and Great Service!" February 21, 2021 5.0 Go for it! Best tool and the best team we've worked with so far and we've tried a bunch! Pros The platform has all the features needed to organize a great virtual event. From engaging with the delegates, to admin work on the dashboard and getting your team to manage the event. Great functionality. But even more important, the help and support we got from the customer success representative - \[SENSITIVE CONTENT HIDDEN\] - were unprecedented. We used few other similar services in the past, but none compare to the amount of time and energy we got from their representative. They went over and above to make sure they answer every question and fix all our requirements. They even pushed the roll out of a new feature just for us! It was a great experience working with them! Cons Can't think of many things, to be honest. As they have so many great features - it would help to have short demo videos we could share with the potential sponsors and exhibitors - as it would definitely get them to appreciate the platform. Review Source 6E E. Event Specialist Used the software for: Less than 1 year ### "Ease of Coordination & Management" August 10, 2021 4.0 Hubilo solves a lot of issues that in-person events could not. Almost everything are automated, saves a lot of time and manageable. We like it! Pros 1\. Attendee onboarding and management 2. Lounge/meeting features 3. Integration of chatbot/customer service 4. Analytics of total event 5. Setup of virtual booth/tables 6. Layout 7. Ease of event setup process 8. Response and support from Hubilo's account manager \[SENSITIVE CONTENT\] Cons Features that we hope to be able to use for our future events: 1. Recording for lounge meeting 2. Background upload for virtual meetings 3. Video links made available for channels (instead of 1 link per video) 4. Contest winners to have more than 1 winner announcements 5. Rearrangement of Community Banners 6. Rearrangement of Team Members according to ranking positions Review Source R Reviewer Professor Used the software for: Less than 1 year ### "Possibilities" November 11, 2022 5.0 I was organizing a virtual conference with a small nonprofit. We needed an integrated solution to run our event. We wanted registration and user experience to be as simple as possible. I looked around for various platforms and found that Hubilo had the simplest all-in-one package. I did run into some issues figuring out registration and features but. their customer service/technical support was great. Only based on that I would recommend. What I don't like about other platforms is that it's really hard to get a "real" person not a bot. \[SENSITIVE CONTENT\], our assigned technical support person, was simply outstanding. After the event, I had a good conversation with their customer service team and suggested ways we could improve our experience given our particular audience. I would recommend the service for industry and higher ed events! Pros Hubilo's customer service was outstanding in helping us navigate the various features they offer. Honestly, there is so much you could do but we just didn't have time to use them all. I think their greatest strength is technical support and customer service. For every question we had, they were patient in helping us figuring out a solution. Cons Our audience mostly included older adults. This might make some of the features overkill as they require a basic understanding of web conferencing. I think they were developing the feature but we would have liked the webinar to offer more interactions (audience members being able to unmute). However by using the rooms instead we were able to find a solution Review Source Jessica P. Event Manager Used the software for: Less than 1 year ### "Great Event Organizing Experience" March 26, 2021 5.0 Thanks to Hubilo we have been able to restart our job. As congress organizers our job was completely down due to the pandemic. With Hubilo we are now able to organize events again, and we can reach customers from all over our country. Pros Hubilo platform comes with a lot of features, while it is very user friendly, both for event administrators and attendee. It offers a very clear and nice surface. Also the staff is very helpful. Our Client Success Manager \[SENSITIVE CONTENT HIDDEN\] has been at our disposal before, during and after the event. He really helped us while learning how to use the platform and set the event, always with kindness. Cons One thing that maybe Hubilo could improve is to provide a bi-lingual surface for the attendee. Review Source NP Natalie P. Marketing Manager Used the software for: 1-3 years ### "Excellent hybrid events with Hubilo" November 16, 2022 5.0 Excellent Pros The ease of using the backend and planning the event. The slickness of the user interface and how its easy to navigate and engage with the platform and other users. Cons The software is only intergrated with one payment gateway. Ideally you should have at least two/three options to choose from. If you cannot use the payment gateway, then you cannot use the software. Review Source Sam B. Conference & Events Producer Used the software for: Less than 1 year ### "A smart and user friendly platform for anyone wanting to elevate their virtual events" November 11, 2022 5.0 I spent a lot of time scouting platforms and showcased almost 10 different platforms. Hubilo ticked so many of our boxes and became a lead choice for us. We delivered our Environmental Climate Summit via the platform and it was a huge success. Above all the comments here, the customer service is exceptional our customer service representative - \[SENSITIVE CONTENT\] - has been so helpful. He has answered all of my MANY questions quickly and with patience and clarity. He has also supported us and made changes to the actual platform to best support our needs. Pros Clean design Native streaming Very customizable User-friendly tools for marketing and analytics Great additional features, such as Lounges, Rooms (we use as breakout workshops), and superb sponsorship booths Superb customer service Annual subscription - not pay per event Cons The charging model is great and largely suits us very well. However, the registration credits can prove tricky if you are hosting a series of free and paid-for events, as the free events often attract a disproportionate amount of registrants that then absorb the credits available for paid-for events. Review Source R Reviewer Co-Founder Used the software for: Less than 1 year ### "Changed the face of tourism, connecting Africa to the globe with OurAfrica.Travel" October 15, 2020 5.0 We have looked at our competitors offer amazing, 3D virtual environments BUT they need complex graphic cards and specific hardware to run, something all our users did not have. Hubilo is simple yet effective and easy - if you can open and run a Facebook page then you can use Hubilo and that was our point of departure, we could not afford that our event across the different time zones crash because of hard-ware requirement and Hubilo ensured we had an extremely successful event with happy delegates - better than we could have ever envisaged as the organisers. Pros The support team ! \[SENSITIVE CONTENT HIDDEN\] with their teams are incredible - without their support and guidance and willingness to help us would not have had a uber successful virtual event - our event ran for an entire month and the team were simply exceptional. Great software will be the critical component when running any virtual exhibition but having passionate support staff to help guide you will be the magical ingredient. Our OurAfrica.Travel connected 21 463 x one-one, face-face global meetings with incredible feedback. See one of our customer video reviews here: \[SENSITIVE CONTENT HIDDEN\] Loved that participants stayed on the virtual platform and the system is so easy to use, both for the admin on the back-end and the participant with a simple yet sophisticated front-end user experience - if your user can run a Facebook page, have a camera and microphone that is properly installed on their device - then they can schedule and run the one-one meetings. PLUS users can access the virtual platform via IPAD and certain mobile devices - our delegates loved the option to take our virtual trade show completely mobile with Hubilo ! Cons Ticket pricing is available only in the major currencies, this makes it difficult if the payment solution does not offer your local currency. Especially during COVID - the U$D fluctuation with our local currency in Africa changed drastically over the time we planned but again the support team helped us find a manual work-around to minimise our risk exposure and this was a life-saver of us. Review Source Communications BLSA Canada - M. Director of Communications Used the software for: 1-3 years ### "Great software and excellent client experience" March 6, 2023 5.0 We use Hubilo to facilitate our annual conference experience. It provided extra value to the experience and elevated the excitement for our guests. Pros This is the second time we used the software to assist with a hybrid conference and to elevate the in-person experience. It provided a great medium for attendees to connect with one another and interact leading up to the conference and to engage with events during the conference. Some of the setup is not intuitive but we had the help of our client service managers who went the extra mile to schedule demos, address our questions, and be on call during the event to address any issues that arose. For someone who does not have a tech background, they were very helpful in explaining and liasing with other third parties to ensure our streaming went perfectly. They were also transparent regarding the limitations of the platform and the package we had purchased, as well as showing us some workarounds to assist with out needs. We would strongly recommend! Cons The event interface is not always clear so it required instruction by the client service managers to understand how to do certain tasks. There could also be clearer registration/capture options. Review Source Jivitesh J. Founder Used the software for: 3-5 years ### "Hubilo woks best for our lead generation and brand awareness campaigns at Vweby " May 24, 2023 5.0 We have been working with Hubilo for more than 3 years now and we have never felt the need to shift to any other solution when it comes to webinars or virtual events. The customer service is top-class. We have \[sensitive content hidden\] from the Hubilo team who goes above and beyond whenever we have any issues. Pros Easy to set up webinars as well as large-scale virtual events. HBS studio and Customizable branding and custom landing pages work best for us. Cons A more elaborate email tool inside the platform would be ++ Review Source KK Kamya K. Events & Operations Manger Used the software for: Less than 1 year ### "Seamless user-friendly virtual event experience" April 18, 2021 5.0 Due to the pandemic, we stopped our physical events and our members were missing the networking opportunities. In the platform, there were ample opportunities for attendees to interact, engage and network which was great! Pros We used Hubilo for one of our first major full day virtual events. We must say, from the time we got in touch with the Hubilo team (\[SENSITIVE CONTENT HIDDEN\]) until the end of the event, our CSM being \[SENSITIVE CONTENT HIDDEN\], everything went on smoothly. We were skeptical on how it would turn out, but I must say this was one of our most successful and interactive virtual events till date with over 400 attendees! The platform was very cost efficient for non-profit associations like us and extremely user friendly. We received great feedback from the attendees and speakers, who were highly impressed with the networking opportunities and platform features. They did not face any technical difficulties during the event which was good to know. The sponsors also had good branding opportunities and exposure on the platform. The user guides and support that the Hubilo team provided us throughout has been amazing!! Cons I wouldnt say i disliked anything about the platform, but there are a few features which require enhancement which has been put across to the product team and we look forward to these product updates soon and ready before our next big event! Being an association in the Middle East and having majority of our audience Arabic speaking, having the platform in Arabic as well or live translation / interpretation of sessions would be very useful. As an organiser, we would also like to preview the platform before publishing it live for us to be able to see how the branding, logos, banners and other uploads look like. Review Source R Reviewer Designer Used the software for: 3-5 years ### "Great Event App " March 20, 2019 5.0 Over all my experience was very positive. The one area of improvement is customer / client relationships. Given that a lot is riding on this for the clients, there should be a dedicated team on stand by should someone from the main team in unavailable for various reasons. Pros The Hubilo app is a very simple yet powerful tool. The app is visually appealing and very simple to navigate. The users learning curve is very short and can start comfortably interacting with the app in a few minutes. Features like live polling and the news feed option make it a very dynamic experience. The backend of the app has improved as well. Cons A few improvements / updates i would recommend are - Edit Schedule page should be redesigned. Its cumbersome to navigate the Edit Schedule page as the actual edit section is given very little real estate. - A better system should be developed for the speaker bank. Review Source R Reviewer Creative Director Used the software for: Less than 1 year ### "Make it Happen virtual event" April 29, 2022 5.0 Pros \- customisable branding throughout the platform - session recordings - chat moderation - ability to interact with other attendees - simple and easy to use UI - Great customer service; Karan was always there for us and made sure that every query of ours was resolved Cons \- unable to add custom backgrounds for speakers - The lag removes the possibility of live interaction within sessions but there is no lag within rooms Review Source R Reviewer n/a Used the software for: Less than 1 year ### "Straightforward and engaging experience with Hubilo " November 4, 2022 5.0 Pros There were countless ways for attendees to engage with our content and with each other. The interface was incredibly intuitive for admin and attendees. Customer service was probably my favorite part of the entire experience, as the Hubilo was extremely friendly, responsive, and knowledgable. Cons Would have like for the lounge to be open for longer than 60 minutes at any given time. Review Source R Reviewer Director Used the software for: 1-3 years ### "Hubilo Review" July 17, 2022 5.0 Pros The support provided was real time and it was really good. All the events happened was seamless. Cons Profile field options should be more customizable, this fields if made more customizable can be used to capture better information from the attendees at the time of onboarding attendees. Review Source Laura J. Events Manager Used the software for: Less than 1 year ### "NC Summit 21" March 18, 2021 4.0 The customer service is excellent, supportive, and friendly. Very responsive and patient. we have seen some improvements made between our 1st event and the second. The hubilo team takes the feedback on board and works on finding solutions to improve on the experience. Pros It is fairly easy to set up and offers lots of autonomy. The real-time analytics is very helpful in seeing how the event is performing. The platform is also easy to access and navigate. The Lounge facility makes it easy to connect in a fun way Cons The speaker experience is pretty poor considering they have no direct contact with the audience. They can not see any faces or reactions. The chat is also not visible to them. They have to rely on the Host to feedback to them via Zoom. Review Source R Reviewer Development Coordinator Used the software for: Less than 1 year ### "Successful collaboration for virtual event delivery on Hubilo" November 10, 2020 4.0 Very good experience overall Pros It is like a central virtual venue for our virtual events. Almost everything is doable on the platform. It is mainly user-friendly (for all generations and IT level) Cons \- difficulty for some users to receive the email to login - difficulty for many users to access the lounges because of Internet security restrictions - restrictions on number of attendees with cameras on for breakout rooms and lounges - impossibility for moderation and absence of chat in the lounges - workload (overload) of the person responsible to follow-up on our event - more tutorials are needed to provide to the client to know how to use the platform - more possibilities to customized the platform Review Source R Reviewer Deputy Manager - IT Used the software for: 1-3 years ### "Vibrant Gujarat Website Platform Review" April 3, 2019 5.0 I could say Hubilo understand the requirement of client irrespective of its scale and structure complexity and it is must to deliver best services. Pros Flexibility and component based structure which is fully customised Cons I do not find any such thing as it was great experience working on various modules developed by Hubilo. Review Source Elsa C. Managing Director Used the software for: Less than 1 year ### "Amazing Virtual Platform & Team!" October 29, 2020 5.0 Hubilo helped us transitioning from live / physical events to virtual events, and dissipating the initial panic that our industry (conferences) would suffer tremendously through the Covid-19 days. The team is super motivated, professional, believe and pride themselves in what they do / in wearing the Hubilo t-shirt, and definitely highly supportive / "hold our hand" along the overall process prior, during and after our events. I ask a question, and I get an answer any day of the week and at any time (even @ early hours of the morning local Indian time). The platform - and once you get the "hang of it" post Hubilo's training session - is super user-friendly and easy to use. Pros Sponsors Virtual Stands Participants virtual networking - Virtual Meetings & Chat Cons Could not use the same email address for the sponsor representative and speaker; so if it was the same person it could only featured in one of the categories. However, Hubilo takes onboard clients' comments and recommendations and adjusts the platform accordingly. So for one, this has now been changed and it is now possible to do so. Another feature that may be useful to be adjusted is the 1-2-1 meetings, so to enable a different number of meetings per type of sponsorship package and pricing. Last I checked it was not possible to tailor the number of meetings per sponsor... but maybe this has also been adjusted (?) Review Source BS Beatrice S. Marketing Specialist Used the software for: Less than 1 year ### "Great Experience with Hubilo Event Platform" June 18, 2021 5.0 Great platform for online conference during pandemic! \[SENSITIVE CONTENT\] from Hubilo team gave us too much supports for this year's SustPack Asia online event. Much appreciated! Pros Attendees are able to interact with each other. Besides live Q&A is a great part of online event. Cons Zoom streaming sometimes is not stable; cannot put attachment in invite mailer. Review Source Kuhoo M. Project Manager Used the software for: 3-5 years ### "Excellent Customer Support" February 8, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] from Team Hubilo has been an excellent support. Always spontaneous and willing to help. Our queries never go unanswered and \[SENSITIVE CONTENT HIDDEN\] really went an extra mile for us and UNESCAP, our client to have a seamless event experience! Pros Ease of use and customizable to quite an extent Cons Working well, nothing much. We have been experiencing great services from Team Hubilo. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.