# Property Shell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Property Shell the right Real Estate CRM solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165186/Property-Shell/reviews --- Property Shell 5 (29) [View alternatives](https://www.capterra.com/p/165186/Property-Shell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Property Shell Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews JB James B Sales Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The Property Shell platform is truly top-tier, combining intuitive ease of use with highly tailored real estate CRM capabilities.“ June 9, 2025 NP Natalie P Business ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The customisation options offered by Property Shell were extensive, allowing us to fine-tune the software to align seamlessly with our business processes. Whether it was modifying the user interface, incorporating specific data fields, or integrating third-party tools, Property Shell demonstrated a remarkable level of flexibility and expertise.“ June 23, 2023 NR Netta R Relationship ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Support team available to assist with any queries. When we need a new tool or functionality, the team makes it happen.“ February 18, 2025 JB James B Sales Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Highly responsive support team; issues are resolved swiftly and thoroughly.“ June 9, 2025 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin Z. Sales and Marketing Director Real Estate Used the software for: 2+ years ### "Highly recommend PropertyShell for any Property Developers" December 18, 2024 5.0 Overall experience with PropertyShell has been fantastic. It’s a powerful, user-friendly platform that has streamlined our processes and data. The insights it provides are invaluable, and their support team is always helpful and responsive. Highly recommend! Pros User friendly, streamlines operations and centralises data in one platform. Extremely efficient, and backed by fantastic customer support. Highly recommend! Cons Like any software, it requires consistent and accurate data input to maximise its full potential. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Property Shell PropertyShell is built for developers and needs of the developer all in one rather than using multiple different softwares Review Source NR Netta R. Relationship Manager Real Estate Used the software for: 2+ years ### "Property Shell Review" February 18, 2025 5.0 My overall experience with Property Shell has been highly positive. The platform is intuitive, efficient, and tailored to our needs. Information is easy to find, integrations with Outlook and other external platforms work smoothly, and the reporting tools are extensive and mostly easy to use. Pros The platform is designed with our needs in mind. Finding the data we need is quick and straightforward. Works well with Outlook and other external platforms we use. Comprehensive eporting tools Support team available to assist with any queries. When we need a new tool or functionality, the team makes it happen. Helps streamline operations and improve productivity. Cons While the reporting tools are great, some features take time to navigate although this is mainly user error Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) We required more features and more reporting tools Review Source KJ Karin J. Snr Project Manager/Operations Real Estate Used the software for: 2+ years ### "Customized to Suit our Business Needs " July 18, 2023 4.0 One of the standout aspects of Property Shell is their exceptional support. Whenever we encountered any challenges or had questions, their support team was there to assist us promptly. Their response time was remarkably quick, and their willingness to go the extra mile to find solutions was highly commendable. It's evident that they genuinely care about their clients and strive to provide the best possible experience. Pros From the moment we engaged with Property Shell, it was evident that they were committed to understanding our unique requirements. Their team went above and beyond to highly customise the platform to suit our specific needs. Whether it was tailoring data fields, integrating third-party applications, or implementing specialised reporting features, Property Shell was incredibly responsive and proactive in meeting our requests. The level of customisation they achieved was truly impressive, making the platform a seamless fit for our business. Cons It would be very helpful to be able to download reports in formats other than PDF, such as Word or Excel. Review Source TV Tien V. Marketing and Sales Lead Real Estate Used the software for: Less than 6 months ### "Great Onboarding Experience with Property Shell" December 17, 2024 5.0 Property Shell impressed us with their seamless system integration and exceptional customer service. The integration process was smooth, and their team was always responsive and helpful. We highly recommend them. Pros I enjoyed the team's attention to detail and their ability to communicate and deliver the onboarding timeline effectively Cons Feel free to keep the customer more accountable to deliverables if we are holding anything up Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Property Shell Property shell was more tailored to our needs as a property development company Review Source LR Luke R. Managing Director Real Estate Used the software for: 2+ years ### "Best CRM for built-form available." June 23, 2023 5.0 Lead and sales management has improved considerably since using Property Shell. I would highly recommend this software to anyone in the built-form development space. Pros Stock control, lead management, integration with Mail Chimp and ease of use. Cons No system is perfect, but no significant issues Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Property Shell It seemed a better option for apartment projects. Switched from [Rex Sales & Rentals CRM](https://www.capterra.com/p/177840/Rex/) It seemed a better option for apartment projects. Review Source LC Lou C. Marketing and Operations Manager Real Estate Used the software for: 6-12 months ### "PS I love you <3" December 19, 2024 5.0 Amazing. Great customer service, user-friendly platform, easy to set up, somewhat customisable where needed, my agents have grasped it really well too, reporting is good. Pros Having previously used a CRM which was not built for Projects (highly frustrating), and a CRM which was built for Projects and totally customisable for your company (as in, every single thing needed to be set up from scratch before the system was even usable - ie difficult, lots of work, frustrating and inefficient unless you had a dedicated staff member working on it 5 days a week), Property Shell is an absolute dream compared to those! I love how it's an off-the-shelf product with plenty of scope to customise where needed. The basic functionality is usually more than adequate but if you need something special then the team will either set it up for you or show you how to do it. The customer service is great. We have a dedicated account manager (who doesn't charge us like the aforementioned company did) and there's a support team on hand as well. They regularly meet with us on Teams to work through how to use the system or how to solve an issue. The system is user-friendly and easy to navigate around. Cons Unfortunately, the inability to push listings out to Realestate.com.au and Domain.com.au. We are able to overcome it because we also have Agent Box running concurrently with Property Shell (for other parts of our business) but if we didn't have that we'd be spending a lot more time loading listings manually to REA & Domain. This is literally my only gripe with PS. Switched from [Agentbox](https://www.capterra.com/p/208560/Agentbox/) Agent Box is not suitable for projects.. Review Source CN Charlie N. Developer Manager Real Estate Used the software for: 2+ years ### "Less but better!" December 18, 2024 5.0 Property Shell is perfectly simple. Its features are exactly what is required to run a successful sales campaign for any development. The interface is intuitive and logical. There is very little excess that doesn't complicate the system. I have had the unpleasant experience of using various CRM systems. I now only use/recommend Property Shell. Pros Property Shell is perfectly simple. Its features are exactly what is required to run a successful sales campaign for any development. The interface is intuitive and logical. There is very little excess that doesn't complicate the system. I have had the unpleasant experience of using various CRM systems. I now only use/recommend Property Shell. Cons Only recommendation is for better formatting to excel spreadsheets through Bulk Export Review Source JB James B. Sales Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Property Shell Partnership" June 9, 2025 5.0 We've had the pleasure of partnering closely with Property Shell, and their team has consistently impressed us with their professionalism and deep understanding of their clients' needs. The Property Shell platform is truly top-tier, combining intuitive ease of use with highly tailored real estate CRM capabilities. Their clear vision of the benefits they offer their clients is evident in everything they do. It’s rare to find a partnership this rewarding—Property Shell is genuinely committed to excellence. Pros Pros: Exceptional professionalism and expertise across the entire team. Platform is remarkably user-friendly, specifically designed to meet the unique demands of the real estate industry. Outstanding onboarding process; Property Shell makes adoption seamless for their clients. Highly responsive support team; issues are resolved swiftly and thoroughly. Cons While robust, minor UI enhancements could further elevate the user experience. However, this is a minor con; I would hands-down recommend it. Review Source SF Sonia F. Director Real Estate Used the software for: 2+ years ### "Property Shell is our CRM of choice " February 2, 2025 5.0 I’ve been using the Property Shell CRM platform for several years, and it’s been an invaluable tool for our business. The interface is intuitive and easy to navigate, while the features have been customised to suit our needs. The support team is exceptional—always prompt, professional, and quick to resolve any issues. Pros The systems reliability, easy to use navigation and the support team Cons There is no basic training manual to refer to. Review Source Nick B. Marketing Manager Construction Used the software for: 1-2 years ### "Great CRM & sales management system" June 28, 2023 5.0 Pros Our team loves the ability to see the full sales process. E.g. from the time the lead comes in to the point where it gets converted to a sale and finally the settlement process. Cons So far there is nothing that we don't like about Property Shell. Reason for choosing Property Shell Simple to use and affordable. Review Source DH Donna H. Accounts Manager Real Estate Used the software for: 1-2 years ### "Very Happy " December 17, 2024 5.0 we have been lucky to deal with an awesome guy by the name of \[sensitive content hidden\] he has been amazing and helpful at our every call and email. Pros its easy to pick up and very user friendly. Cons couldn't fault it. we have had a great experience with it Review Source WB Wendy B. Marketing Manager Real Estate Used the software for: 6-12 months ### "Property Shell Review" December 18, 2024 5.0 Excellent - the system and the team are fantastic. Every question we had, they had experience and recommendations to share. Pros It's a tailored solution to selling land and apartments off the plan. We weren't trying to fit our needs into a more general real estate system. Cons Some of our bulk uploads seemed a little complicated but we were able to get things rectified very quickly through the support team. Review Source KC Katie C. Marketing Executive Architecture & Planning Used the software for: 2+ years ### "Property Shell Review " June 23, 2023 5.0 PropertyShell has been a game-changer for our business with its cutting-edge features, data-driven insights, and streamlined automation making it an indispensable tool for our company. Pros Property Shell's off the plan property marketing CRM has been a comprehensive and powerful tool that streamlines our entire project marketing process. The efficient and centralized platform allows us to effectively manage leads, track progress, and drive sales. The user-friendly interface and intuitive features make it incredibly easy to navigate and utilize all the essential tools, plus the customer service is unparalleled. The system's ability to provide real-time insights and analytics has enabled us to gain valuable market intelligence, monitor buyer preferences, and make data-driven decisions. This level of detail empowers both the marketing and sales teams. Furthermore, PropertyShell's facilitates seamless interaction between developers, agents, and buyers, ensuring everyone is on the same page throughout the project lifecycle with the ability to share updates, documents, and progress reports in a centralised platform. Cons No user manual for referencing but customer service good Review Source EP Ellen P. Development Team Assistant Construction Used the software for: 6-12 months ### "Property Development's Dream Platform" June 23, 2023 5.0 Property Shell has been exactly what we needed for our business and collaborators. The centralised platform is incredibly user-friendly and intuitive, allowing us to manage projects from start to finish flawlessly. Pros Project and Property listings/profiles features allow us to manage and log information specific to the properties and their sales. We are able to provide access to our partnering companies so we can all work on a centralised platform without need for excessive communication via email etc., and we all have access to the same up-to-date information. The platform itself is visually presented well and user-friendly, with a variety of different ways to customise and report on what's important. The support team are super helpful and efficient and are always open to evolving the program to suit our business needs. Cons Customsied reporting template features are fantastic but overwhelming with the amount of information to choose from and can be tricky to get just right. Lead integration took longer than expected due to the complexity of the existing lead software, however the support team was very helpful through the process for both. Review Source RO Rod O. Head of Sales Construction Used the software for: 2+ years ### "Highly Customisable & Easy Integration" June 23, 2023 5.0 We are very happy with the overall experience and would recommend the product to those in the development industry, or any business where a highly customisable platform is needed for end-to-end management of the sales pipeline through to settlement. Pros A highly user-friendly product that integrates easily into other platforms within the business and supports various departments, each with their own set of key data points. Cons None to speak of. We have worked closely with the Property Shell team since the roll-out and were fortunate that our suggestions for product improvements were embraced and have been built into the system. Review Source EN Eeshan N. Senior Project Manager Real Estate Used the software for: 2+ years ### "Fantastic platform!" June 23, 2023 5.0 We really enjoy using the platform and working with the team at Property. Pros The ease of recording appointments against each property and reporting is definitely one of the best features on Property Shell. Our team also really enjoys working with the team at Property Shell as they are always open to feedback and provide fantastic customer service. Cons It would be great if there's a functionality to freeze rows or columns in the Sales/Properties tables. Review Source NP Natalie P. Business Manager Real Estate Used the software for: 1-2 years ### "Review for Property Shell " June 23, 2023 5.0 Pros The customisation options offered by Property Shell were extensive, allowing us to fine-tune the software to align seamlessly with our business processes. Whether it was modifying the user interface, incorporating specific data fields, or integrating third-party tools, Property Shell demonstrated a remarkable level of flexibility and expertise. Their team worked closely with us throughout the customisation process, providing valuable guidance and insights to optimise the software's functionality for our organisation. Cons Overall, our experience with Property Shell property software has been highly positive. However, there is one aspect that we believe could be improved for a smoother user experience. The lack of drop-down boxes for selecting filter options within the software is a minor inconvenience that could be addressed to enhance usability. Review Source AM Angus M. Director Real Estate Used the software for: 2+ years ### "Property Shell revolutionizes lead capturing and management " October 1, 2023 5.0 We're extremely happy with Property Shell and would highly recommend it for any business wanting to streamline their lead management Pros Property Shell is very intuitive and easy to use. Our whole team uses it on a daily basis and it's totally revolutionized lead capturing and management for us. Cons Better integration with online listing platforms would be useful. Review Source MB Mark B. MD Real Estate Used the software for: 1-2 years ### "Outstanding CRM functionality" June 25, 2023 5.0 Outstanding. The team have been very communicative and professional. At the same time, they have also been proactive in looking for ways to leverage their platform to optimise our sales solution Pros Ease of setup and the commitment to integration and migration form the PS team. Once up and running has been one of the best CRM's we have used to date Cons Reporting and dashboards could be a little stronger, but the team is working with us to enable the next generation and evolution of these, so not an issue at all. Review Source JY Jennifer Y. Sales & Project Coordinator Construction Used the software for: 2+ years ### "Property Shell as a database for Construction management" June 26, 2023 5.0 Pros Property and customer details all together, ease of use. Cons Uploading issues from Google forms to Property Shell Review Source CB Charmaine B. Development Manager Real Estate Used the software for: 2+ years ### "Valuable tool for all stakeholders" June 26, 2023 5.0 Pros I am thrilled with Property Shell as it provides a comprehensive location for all our project documentation, accessible to all stakeholders. This includes sales agents, solicitors, and project managers, who can rely on the platform for seamless collaboration. The user-friendly interface and extensive features make it a valuable tool for everyone involved. Cons Nothing comes front of mind for limitations of Property Shell. Review Source MT Mia T. Sales & Marketing Executive Real Estate Used the software for: 6-12 months ### "Helpful, Fast and Efficient!" June 21, 2023 5.0 Kingsford Directs over all experience with Property Shell has been great thus far, any time we run into a issue or can't figure out how to use a setting the team are very quick to help and keep us updated. Fantastic customer service Pros Our company finds the reporting sector the most helpful and fast to use. This majorly assists in our reporting for developers delivering useful & accurate information. It has also helped in getting our trust account in order with ease. Very user friendly Cons There is nothing i can think of specifically for this. Any issue we have run into has been resolved quickly. Reason for choosing Property Shell Value for money and we had heard positive things about the program. Review Source CL Claudia L. Contract Administration Construction Used the software for: 1-2 years ### "Great system!" June 26, 2023 5.0 Property Shell has been our most useful system for all our property development projects. We are able to capture data to perform analysis and report seamlessly and the stock management features have helped us and our agents to manage our projects every step of the way. We couldn't highly recommend them enough. Pros System work seamlessly. Easy to extract data and build report. Cons Integration can be improved. This will help user to sync data easily without double handling the work. Review Source ES Edwina S. Sales & Marketing Real Estate Used the software for: 2+ years ### "Highly Reccomend Property Shell " June 23, 2023 5.0 Pros It is an extremely user-friendly software that makes managing sales, leads and accounting a breeze. Cons The phone app still needs a few more funstions. Review Source KG Kerri G. Sales Consultant Real Estate Used the software for: 1-2 years ### "Great Customer Support" June 28, 2023 5.0 Property Shell provides efficient features and seamless user experience. It has streamlined our operations! Pros The product is easy to use as was the integration with other platforms used by us. I am new to this product and the support team at Property Shell have been amazing with my ongoing training as 'user issues' arise! Cons Property Shell has all the features that our business needs at this point. 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