AsisteClick Messenger For Business
by AsisteClick
Average Ratings
2 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$6.99/month/user
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Free VersionYes
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Free TrialYes
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DeploymentCloud, SaaS, Web
Installed - Windows
Mobile - Android Native
Mobile - iOS Native
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TrainingDocumentation
Webinars
Live Online
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SupportOnline
Business Hours
Vendor Details
- AsisteClick
- www.asisteclick.com/en/
- Founded 2016
- Argentina
About AsisteClick Messenger For Business
A collaborative customer support platform with live chat and ticketing system. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions, add internal notes. Use reports to get insights about how your customer success team is doing.
AsisteClick Messenger For Business Features
- Canned Responses
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Absolutely happy with it. We use it to provide support on our website as well as Facebook Messenger.
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It was a good experience for our business
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Pros: The ease of use! We were able to communicate with each other efficiently and never had any issues with freezing.
Cons: The cost :(. As a non-profit the value was not there unfortunately. It would be nice if an alternative was offered for limited users.
Overall: Communication was much better and efficient. It allowed us to have more productive conversations.
Vendor Response
by AsisteClick on October 20, 2017
Hi Diana! Thank you for your review and I am happy to know you are having a good experience with us :) Please, note that the Team plan (for team members communication and collaboration) is absolutely free of charge. We just charge for the Chat & Inbox plans. Don't hesitate to contact us if you need more assistance!
Pros: They provide support in our language (Spanish) and even helped us pasting the button code on our website. The platform is simple to use and multichannel so we can easily chat with customers from our website, email and Facebook Messenger. The Team Chat section also allows to work in collaboration with members of other departments in order to resolve customer issues.
Cons: The price is based on agent which might scale if you need to add several agents. We would like to have a way of adding 1 or 2 agents for a short period of time when there are traffic peaks.
Overall: We resolve customer issues more effectively and super easy working in collaboration with all team members and providing support from multiple channels.
Vendor Response
by AsisteClick on November 24, 2017
Thank you for your review Cecilia! We'd love to hear more about how you think adding more agents for peak traffic times would work for you so we can think of an implementation with our team! Sounds like an interesting feature. Let's get in touch.