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Anchanto Order Management

Reviews of Anchanto Order Management

4.0 (11)
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Pros

  • Interface easy to navigate, downloadable reports are useful.

  • I like the easy cataloging and listing to multiple sales channels in just one click.

Cons

  • Pickup date is defaulted as tomorrow after RTS, which is a bad nono as user should be able to select the date for carrier to come (eg. Fri RTS, Pickup on Mon instead of Sat).

  • Neutral, but the standard answers given by CS is very annoying and has to escalate to key account manager to resolve that.

Showing Most Helpful

Showing 11 of 11 reviews

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Ryan P.
SCM leader
Import and Export, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 10, 2023

"Just one click for integration and intuitive UI"

Overall: coutless SKU ? mutiple warehouses? selling via every ecommerce channel? then Anchanto OMS is the answer.

Pros: Accuracy is the basic for OMS but it's not easy to reach. Anchanto OMS is the most accurate order mangement solution that I have ever used and also as it's intuitive UI, so easy to be accustomed and use after 5min training.

Cons: If it can provide more opened environment for integration with external solution, ther will be no more requirments.

Alternatives Considered: NetSuite
Reasons for Choosing Anchanto Order Management: Too expensive and there are no room for customization
Reasons for Switching to Anchanto Order Management: it works witth any issue but to expand biz and save cost, we dicided to switch
Patrick J.
CEO
Wholesale, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 22, 2023

"Online cataloging made easy with OMS!"

Overall: Overall I'm happy with Anchanto OMS. It lessened our workflow regarding managing online listings per sales channel.

Pros: I like the easy cataloging and listing to multiple sales channels in just one click!

Cons: Sometimes the server overloads on their side resulting in slow website response.

Lee M.
Ecommerce
Warehousing, 11-50 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
May 8, 2024

"About OMS in ecommerce "

Pros: Syncing stocks automatically and check the inventory stocks

Cons: Sometimes, customer service does not understand what we inquiries

Soyun M.
Marketing specialist
Consumer Goods, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 8, 2023

"OMS review"

Pros: Our company has a special order process that requires screening of customer data before order release, and Anchanto OMS program support was helpful in this regard.

Cons: Korea team and Global IT team supported us in almost real time. There was no issue.

Sandra Y.
E-Commerce Manager
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 29, 2024

"Anchanto Review"

Pros: Interface easy to navigate, downloadable reports are useful

Cons: Customer service for OMS sometimes gives different advise on solution resolution

Louis N.
Senior Ecommerce Manager
Retail, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
2.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 28, 2021

"Don't understand this field"

Overall: Neutral, but the standard answers given by CS is very annoying and has to escalate to key account manager to resolve that.

Pros: Inventory sharing across marketplaces

Cons: - Pickup date is defaulted as tomorrow after RTS, which is a bad nono as user should be able to select the date for carrier to come (eg. Fri RTS, Pickup on Mon instead of Sat). - Super laggy during marketplace peak days, there's no way you can export new order report or do RTS in peak times due to laggy loading

Cria E.
Operations Admin
Retail, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 19, 2023

"User-Friendly"

Pros: User friendly and easy to understand compared to other systems

Cons: Syncing issues, especially when a sku is listed in multiple stores.

Tomas T.
Head of IT
Retail, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 7, 2024

"OMS Reviewed"

Overall: Good system overall but bad 1st level customer support. Good account manager and dedicated 2nd level support.

Pros: - Supported marketplaces: Magento, Lazada, Tiktok, Shopee - UI/UX - Product listings

Cons: - Product removal process - Products not synced between marketplaces - Unsync issues

JY C.
Ops Head
Consumer Goods, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 19, 2024

"Great solution"

Pros: Updates frequency and roll out, has local team

Cons: Needs more integration and software sync

Olivia K.
Digital Marketing Executive
Food & Beverages, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 19, 2024

"Anchanto Review"

Pros: Customer Service is good to us all in our

Cons: Tends to be unstable at times, in terms of

Raghav F.
Manager
Wholesale, 1-10 employees
Used the software for: 6-12 months
Overall Rating
2.0
Ease of Use
1.0
Customer Service
1.0
Features
5.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
November 11, 2020

"Laggy system, useless support team"

Pros: Good integrations and broad set of features. Works mostly fine

Cons: Super slow (they have not invested in bandwidth for the software), really useless support team who get nothing resolved on time. Server jams during peak sale period. All support team is based in India and no one takes responsibility for the query, it just keeps passing around from one person to another