# ipapi Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ipapi the right Location Intelligence solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165222/ipapi/reviews

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ipapi

4.6 (11)

[View alternatives](https://www.capterra.com/p/165222/ipapi/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of ipapi

Ease of use

4.7

Customer Service

4.6

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mike D.  
Web Developer  
Media Production  
Used the software for: I used a free trial

### "Easy to use and GREAT support"

April 7, 2022

5.0

Pros

This API is incredibly useful for anyone trying to get quick location data, especially for customizing a web experience based on location. Ran into an issue and tried to troubleshoot myself for about 40 minutes before finally reaching out to support. I had expected it would be a day or two before receiving a response, but it was literally minutes and the issue was immediately resolved.

Cons

There was a small issue where my local development environment got flagged as suspicious activity. It was quickly resolved though!

Review Source

PP

Petar P.  
Business Developer  
Cosmetics  
Used the software for: 6-12 months

### "Positive Experience with Ipapi"

September 24, 2024

5.0

Pros

Very flexible services, affordable pricing, fast customer support and efficient help. It helped us with re-directions for the website

Cons

Everything was perfect. There is nothing to complain

Review Source

JD

James D.  
Manager  
Education Management  
Used the software for: Less than 6 months

### "Terrible service"

August 10, 2021

1.0

The customer support is really bad. I have sent 4 emails and made 3 tickets with reply.

Pros

It does the job but there are cheaper options out there

Cons

The customer support is really bad. For the prices they charge, you would think you would get a reply when facing issues

Review Source

Response from Kloudend

August 31, 2021

Hi James, We take pride in our support and not responding to support requests has NEVER happened. Is it possible that you are confusing us with someone else (our domain is IPAPI.CO - note the .co in the end, it isn't .com). Customer confusion happens due to other services with similar names. Our internal investigation shows : - 99% of support requests received an initial human response within a few hours & 100% within a day (for our paid customers). - We haven't missed any email and never stopped responding to subsequent followups. - It's impossible that we would ignore 4 emails from a customer. Please see the other reviews here or on our website ipapi.co or on twitter.com/ipapi\_co To show our commitment to customer satisfaction we wish to dig deeper. We politely request you to share your invoice number at https://ipapi.co/contact/ . If we find that your support requests were unanswered, we would REFUND that month's charges. We look forward to resolve this.

CW

Chris W.  
Developer  
Information Services  
Used the software for: I used a free trial

### "Online IP Geolocation services"

February 8, 2021

5.0

Been an excellent experience. Customer support is top notch even with the free trial.

Pros

Tried this product with free trial. It definitely suites my dev needs. Was running into an issue with query limits and reached out to \[SENSITIVE CONTENT HIDDEN\] @ ipapi who quickly resolved my issue. It's an awesome service for me as previously I was using outdated command line tools to do the same job which did not lend itself well to running in isolated environments. IPAPI made all these problems go away and even provided support to me even with the free trial which you don't really see anymore these days (most companies want subscriptions/etc before helping you.) If you need reliable geolocation data for IP addresses, these folks win hands down.

Cons

Haven't found any problems yet that couldn't be resolved either on my own or with the help of IPAPI support.

Reason for choosing ipapi

Support, functionality and the speed at which the company replies back to you. All very important to me.

Review Source

Response from Kloudend

February 11, 2021

We are delighted to know that you've found our service useful.

CG

Chris G.  
Self  
Education Management  
Used the software for: 6-12 months

### "Great customer service"

June 23, 2023

5.0

10/10

Pros

The service they offer is exceptional. But even more so is their customer support. Rest assured that if you have a problem that they will fix it.

Cons

I guess just the error message I got in the first place.

Review Source

SL

Sviatlana L.  
Director of Ops  
Market Research  
Used the software for: I used a free trial

### "Great support team and quick implementation"

June 7, 2023

5.0

We had some issues with the implementation, and the IPAPI team were incredible in helping us resolve them. The issues were 100% on our side, and the team worked to ensure that we could quickly solve it.

Pros

Very simple and has a free tier that is quickly able to be set up. The support team is incredible and are very helpful to try to get solved. Easy to implement API calls.

Cons

We had to do external development since our team needed to create an API that we were able to use. This is just an additional cost that needs to be noted.

Reason for choosing ipapi

location based data was more consistent, and we could look up more additiaonl information.

Review Source

JMM

Jose Marie M.  
Software Engineer/Product Chief Technology Officer  
Information Technology and Services  
Used the software for: I used a free trial

### "IP Tracking Rating"

August 26, 2022

5.0

Good so far, Since I only use the API feature, will research other features you are offering. 10/10 for the support!

Pros

It's been long enough in finding some hard code functions on different tech stacks, and most of them are not meeting my requirements. I'm happy to find this API for faster development.

Cons

none so far since I am using this software in a short time

Review Source

KF

Konstantinos F.  
Owner  
Computer Software  
Used the software for: Less than 6 months

### "Perfect solution for up lookup"

February 12, 2021

5.0

Perfect.

Pros

Lots of information is available for the ip. Also when I had the slightest issue they were overly responsive and solved it immediately. Very rare for an API that gives 1000 calls/day for free.

Cons

Documentation. I wish there was a page that gave you more information about all the potential results. Like what are all the country codes?

Review Source

Response from Kloudend

February 16, 2021

Thank you for the feedback Konstantinos. We've started by adding a data repository with country, continent & currency codes here https://github.com/ipapi-co/data .

MC

Mike C.  
Artist Painter, Website developr  
Fine Art  
Used the software for: I used a free trial

### "ChapleArtI\_papi\_Review"

March 7, 2023

5.0

Ipapi Api interface allow me to get the information needed to properly market my products.

Pros

Integration with my existing software. Easy to use. The excellent customer support, even for the free version

Cons

I can't expect more, from this product, it is the exactly fit, I was looking for.

Review Source

AC

Alana C.  
Executive Director, Integratinos  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Accurate, fast, and excellent customer service"

April 23, 2021

5.0

We need to identify OUS users so that we don't email them with information about drugs that are approved only the US. This tool is great for that, and again, their customer service is superlative.

Pros

I find that the accuracy of this product is excellent. Other IP lookups had errors, but IPAPI does not. I found it easy to use, and did its lookups very quickly. And the customer service is amazing - they are super responsive and helpful. I over estimated how many IP addresses I would be processing, and they are giving me a refund. Can't recommend them more highly.

Cons

If you're not using an API, you need to use an executable, which could cause problems in corporate environments that lock down external software usage.

Review Source

RN

Reda N.  
Trainer  
Financial Services  
Used the software for: I used a free trial

### "Superb support even for Free tier!"

July 10, 2023

5.0

So far, so good. Will test it soon.

Pros

Responsiveness for a free account! Kudos guys

Cons

the API doesn't feel RESTful enough. Would've loved an OpenAPIv3 based documentation (swagger style)

Reason for choosing ipapi

free tier availability for testing purposes

Review Source

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