--- title: "UserEcho Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserEcho Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/165235/UserEcho/" page_type: "product" language: "en" --- # UserEcho Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UserEcho ## What is UserEcho? An online customer support software with helpdesk, forum, knowledge base, and live chat features. ## What is UserEcho used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Review Management](https://www.capterra.com/review-management-software/)[Community](https://www.capterra.com/community-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserEcho?[Manage this product listing](https://www.g2.com/products/userecho/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserEcho 4.5 (2) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $15 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.5 (3,420) Value For Money 5.0 (2) Value For Money 4.4 (2,806) Customer Service 5.0 (1) Customer Service 4.5 (2,990) ## UserEcho alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## FAQs about UserEcho Features and Usability ### What are the key features of UserEcho? UserEcho offers support ticket management, help desk management, and a self service portal for handling customer requests. It also includes knowledge base management, online forums, live chat, and chat/messaging, plus surveys & feedback, multi-channel communication, social media integration, customizable branding, multi-language support, and API access. Integrations ### Which third-party tools and platforms does UserEcho integrate with? UserEcho integrates with 9 third-party tools, including communication and collaboration platforms such as Slack, Trello, and Pivotal Tracker, plus analytics and identity tools like Google Analytics 360 and OneLogin. It also connects with Meta for Business, Twitter/X, WordPress, and Kato for broader publishing and support workflows. Getting Started and Support ### What customer support options does UserEcho offer? UserEcho provides email/help desk, FAQ/forum, knowledge base, and chat support. With no reviewer feedback available on support experience, there is no evidence to describe response times, helpfulness, or common frustrations. The listed channels are the only support options shown in the catalog data. ## Features AI summary Based on 4,509 Help Desk reviews Capterra reviewers highlight these as the features buyers value most when choosing community software: - **Chat/Messaging** (**48%** of reviewers rated this feature as critical) - **Membership Management** (**44%**) - **Content Management** (**42%**) UserEcho supports **Chat/Messaging**. However, it does not include **Membership Management** or **Content Management**. Its **Chat/Messaging** feature gives teams a direct way to connect with community members, respond to questions quickly, and keep conversations active, helping businesses maintain stronger user communication and ongoing participation. Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Help Desk Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing service requests, incidents, IT issues & support with a ticketing system Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Social Media Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. UserEcho 13 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $15.00 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Christine A. Gestion de clientèle Financial Services ### "Création de service client " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 8, 2023 Pros Très facile à utiliserUne fonctionnalité qualifié Cons Très bon Je recommande le logiciel C'est un logiciel formidable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shaun K. ### "Best software company/app I've ever dealt with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 16, 2016 I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now. Pros Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome Cons Design layout builder is a little clunky, but not too bad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.