UserEcho

UserEcho

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • UserEcho
  • userecho.com
  • United States

About UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features.


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UserEcho Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

UserEcho Reviews

Best software company/app I've ever dealt with

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros: Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

Cons: Design layout builder is a little clunky, but not too bad