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Field Complete

Reviews of Field Complete

5.0 (21)
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Pros

  • The product is easy to use, they have a great team that works on support the costumers.

  • The ability to run Reports of many different aspects in real time and top quality Customer Service.

Cons

  • Lack of integration to be able to link to other softwares, other than quickbooks.

  • Sometimes our techs aren't too clear with the grammar which makes it hard to proceed.

Showing Most Helpful

Showing 21 of 21 reviews

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Jimmy A. avatar
Jimmy A.
Project Manager
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 24, 2024

"Made us more productive overnight "

Pros: We got through the learning curve almost immediately. I was surprised how quickly we started using at a high scale.

Cons: I would have loved another integration, maybe accounting software

Switched From: Jobber
Aldo V.
Maintenance dispatcher
Commercial Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 1, 2023

"Good software for employee or technician scheduling"

Overall: It is good software but they need to be updated, especially because technicians always have difficulties finding WO and they can't see pictures or send us messages.

Pros: that if we assign work orders to techs sometimes they can't see the jobs and they always have difficulties finding them.

Cons: that is very easy to use it but complicated for the employees or the technicians

Ruben G.
Service Director
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
October 26, 2023

"Great service "

Overall: Great no issues , The dispatch team was very helpful And the support team is impeccable

Pros: How simple it is and how extreme lines the entire scheduling and job management process for our company

Cons: That this product wasnt released out sooner

Sidney P.
Turns and Maintenance Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 29, 2023

"Field Complete Review"

Overall: I have been using Field Complete for over 5 years. Truly a great tool for tracking our work orders and techs in the field.

Pros: Able to track my tech's daily schedule and routes, all communication can be handled through the app, estimate submission, photos, etc. I like that everything is in one place and I don't have to worry about emails, text messages, or excel to track our work.

Cons: The reporting takes some getting used to

Daniela C.
Case management
Consumer Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 18, 2024

"Happy consumer"

Pros: User-friendly, great for organizing jobs and keeping track of work orders,

Cons: Lack of integration to be able to link to other softwares, other than quickbooks.

Yesenia G.
Estimator
Construction, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 29, 2023

"FC review"

Overall: it's the best software i've worked with

Pros: how friendly the software is and the speed of its tools

Cons: we have 2 areas working with FC and when we assign the other area a job, FC kinda breaks and we cannot make any update without them doing it first or we'd have to do everything again

Selene G.
General manager
Consumer Goods, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 4, 2023

"Overall fantastic "

Overall: It has been very helpful and easy to use

Pros: Allows me to manage everything from 1 platform instead of the old messy way

Cons: I think it has everything I need to run the business, looking forward to seeing more features

Taylor Y.
Vice President
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 7, 2023

"Lanier Home Restoration"

Overall: Very positive

Pros: The ability to run Reports of many different aspects in real time and top quality Customer Service

Cons: Learning curve on interface; the learning curve takes some time to get used to but once you learn it is very user friendly

Efrem S.
Technician
Accounting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 8, 2023

"Appliance repair"

Overall: Good

Pros: Easy to use scheduling and dispatching works great

Cons: Nothing it’s good gets better and better every update

Melanie R.
Dispatcher
Utilities, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 10, 2023

"Review"

Pros: Easy scheduling process and it makes it easy to see a technicians route for the day.

Cons: A little bit glitchy at times but it’s okay

Cynthia V.
Owner
E-Learning, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 30, 2023

"100% recommended!"

Pros: It is very easy to learn, the sales team helped me understand every feature I needed, everything has been excellent so far!

Cons: I don’t have anything to answer this question

Christina B.
Dispatcher
Individual & Family Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 31, 2023

"Field Complete Review "

Overall: My experience I would say has been great I have no complain. They made the app very easy and understandable. I would recommend this to different business to use. There are always there to answer my question and concerns.

Pros: What I like about field complete is that they have very detailed video to help users understand their products better. Also their representative are always there to help when you call or email them.

Cons: the least favorite part about field complete is that I can't delete certain things I have to contact my representative to do it for me.

Reasons for Choosing Field Complete: They have great price also great customer service and also, they have a very informative app to help you.
Alejandra F.
Owner
Insurance, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 4, 2023

"Recomendation"

Overall: Field Complete is a great software to run my business. It has everything needed in order to eliminate multiple softwares

Pros: The product is easy to use, they have a great team that works on support the costumers

Cons: At the beginning what kind of difficult to use but I got support

Reasons for Choosing Field Complete: The costumer service team
Nadia W.
accountant
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
August 17, 2017

"Great"

Pros: Simple and easy to use. Sync with Quick Books. You can pull pretty much any report possible. I like color change after Work Order updated. I like to see who updated work order last and who created it. You can see all the communication from techs, dispatchers, accountants. I like how software send emails attaching supporting documents and pictures.

Cons: Need training how to create and save filters to pull reports. Would want software send notifications if Work Order for some reason was revised after completion.

Yuriy B.
Director of operations
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2017

"Outstanding tool to optimize operations for any size of the business!"

Pros: - easy to use; - functionality; - completeness. Calendar, data storage, notifications, communication via messenger inside of the software, geo services and many more.

Cons: - it doesn't run business on it's own without me being involved ;) waiting for an updated version to be released with this bug being addressed))

Vendor Response

By Field Complete on August 17, 2017
Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.
Brittany H.
Client Relations manager
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 12, 2019

"Ready to improve efficiency?"

Overall: At US Legacy we us Field Complete to schedule our technicians t fulfill work orders. Field Complete is very user friendly and takes no time at all to learn the software! It provides easy, recorded conversation between you and your technician.

Pros: I love the ease of use. i am able to see schedule my contractors, track their progress, and map out their route for the day.

Cons: I have no cons. I only have great things to say about this product.

Nikolay D.
Executive Managing Partner
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 23, 2017

"Would not be able to run our company without it anymore!! "

Overall: I cannot begin to explain the benefits of using the software, but in a few simple words. It has changed how we function as a company!

Pros: I love the features and ease of just scheduling work to our technicians wherever and whenever without having to drive to the office to do it! Being able to track our technicians times and updates live.

Cons: So far I have not had any problems or issues--It would be awesome to have an "update" feature where we can send an update to the client by simply forwarding current pictures--Aside from anything else--I have not had one complaint or issue!! Love it!

Joann T.
Bookkeeper
Retail, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
August 24, 2017

"I have only started using Field Complete recently and I'm amazed. Great Program!!"

Pros: Submitting Invoice's, etc. directly to the customer via email is a great feature. And having the option with one check, all pictures, etc are also sent along with invoice to customer

Cons: Searching Property Addresses, WO's and/or Job ID#'s could be more user friendly. Cannot directly delete uploaded documents. Only have the option to uncheck the document.

LaTassie J.
Lead dispatcher
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Reviewer Source
Source: Capterra
August 17, 2017

"The app is very simple to use and makes dispatching so easy"

Pros: The ability to see each tech and their progress on completions throughout the day. I love the messaging feature to be able to communicate with them directly through the app.

Vendor Response

By Field Complete on August 17, 2017
Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.
Bohdan P.
Dispatch
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 18, 2017

"Constantly improving user-friendly software. Great help in managing and tracking field activities."

Pros: User-friendly, flexible, can be adjusted to different business needs, helps track technician and arrange itineraries effectively, has variety of features to smooth workflow

Cons: There's no such thing as a bug-free App, mediocre design, Wish it head real-time gps tracking feature.

Jeff A.
Maintenance
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 18, 2017

"Easily navigatable and usable for any user if they just use the features."

Pros: We can get everything we need if users utilize the program effectively. Use of pictures, chats, and information in the work orders is easy to find with the job id or the work order number.

Cons: Miscommunication. Sometimes our techs aren't too clear with the grammar which makes it hard to proceed.