Who Uses This Software?

We serve hotels, resorts, conference centers, restaurants, bars, malls, and many other kinds of companies in the hospitality industry.


Average Ratings

52 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Avochato
  • www.avochato.com/
  • Founded 2015
  • United States

About Avochato

Avochato is a text messaging line for your hotel that makes it easy to communicate with guests and employees via text message. Convert your existing phone line to a text-enabled line. Allow guests to request fresh towels, tickets to the show, and more -- all via text. Replace expensive radio systems with text messaging for communicating with maintenance, housekeeping, and F&B. Your operations team and concierges manage text message responses as a team from the shared Avochato inbox.


Avochato Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

Avochato Reviews Recently Reviewed!


Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

May 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

Cons: I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Overall: The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.

Vendor Response

by Avochato on August 30, 2017

Thank you! We're glad to help. You touched on some very interesting ideas in the "Cons" section around automation -- since your review, we've been building out a number of tools such as templates and keywords to help our customers save time/effort in composing their texts. But we're going to be taking it much further than that ... stay tuned!

Stop Searching! Seriously just go with these guys!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Like the Survey feature. We can use it to gather basic info from our customers saving us both time.

Love how easy and intuitive the framework is.

You can tag your customers in many ways and broadcast to the specific groups your message would mean the most to using those tags. This way you can be more focused and do not waste texts needlessly. We have our customers birthday in their tag and every day we can send out a Happy Birthday message to the right people. It makes them feel special!

You can program auto responses for as many keywords as you need.

They have an app for both IPhone an Android that works together with their software so you never miss a text!

Cons: Had to think about this a bit...

I guess free incoming messages would be nice.

It is a challenge to keep your message within the 160 character limit. I'm sure this is an industry standard but if you go over it just sends multiple segments. This means if you send 2 segments to 200 people you use up 400 of your texts to do it. Like I said though I'm sure its an industry standard set by the carriers and there's most likely nothing they can do about it.

Overall: The team at Avochato has been exeptional! They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with! I highly recommend using them for your text message marketing and to take your business to a new level in staying in communication with your customers!

Platform Just Works, and Top Notch Support

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The Avochato platform gives me exactly what I need: an ability for one person to manage multiple text message accounts like they were chat boxes. I love that it allows multiple users to view and manage the same account. Also, both customer and tech support have been excellent, very helpful and responsive.

Cons: I don't know how new the platform is, but there are a few bugs. However, if you report them in, they can be addressed in a timely manner.

The desktop platform is far superior to the iOS app but the app works great on the go.

I would love if each user on an account could have a separate set of templates (for example, if Alex is logged in, it would say "this is Alex" and if Kelly is logged in it would say "this is Kelly."

Overall: My business contacts prospects for martial arts schools and we interact with them to schedule a time to visit the school. I searched and looked at several platforms before choosing Avochato. Simply put, Avochato was the only platform that would do exactly what I wanted, which was to give one agent the ability to work multiple text phone lines from one platform.

I have had several questions, and customer support has always responded in a timely manner. In fact, on a couple of occasions he was proactive about reaching out to me with billing questions etc. I feel valuable as a client.

Thanks for helping me help my people!

Super easy SMS platform that will drastically helped our customer experience

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for Avochato is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!"

Cons: I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes.

Overall: Our market has proven that people are more likely to communicate over SMS now. Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.

Positive. Excellent customer service and response time.

Jul 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.

Cons: Avochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.

Overall: We were able to have a desktop version, which is what we lacked in the last service we used.

Vendor Response

by Avochato on August 30, 2017

Teresa, it has truly been a pleasure working with you and your team. We are delighted that you are getting great results from Avochato. You touched on a few things that set us apart: our customer-first mentality, our speedy response time, and our willingness to develop features our customers want and need. We did have a couple bugs pop up with newly developed features -- thanks to you and team for helping us troubleshoot and squash those. Looking forward to continuing to build together.

We feel more like a partner than just another customer.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release

Overall: Excellent, fast, immediate communication and responses from our field employees

Intuitive and easy to use product to manage customer communications

Jul 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another.

Free trial that helps you assess the product with no risk.

The customer support is super quick and responsive to help with any questions.

Cons: We would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.

Vendor Response

by Avochato on August 30, 2017

Thanks Aparna! Glad you've enjoyed the product and our support. We use our own product to support our customers, which is part of why we're so quick! (Never trust a company that doesn't use its own products in-house!) We are working on more advanced user access / permissions management for some of our customers that want limited team access to certain messages. We are also looking at new integrations and can definitely take Zendesk/Freshdesk into consideration. Thanks again for your feedback and your business.

Great Customer Support. Interactive & Intuitive.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Overall: Save money, time, and expand my options for marketing.

Vendor Response

by Avochato on August 30, 2017

Thanks Michael! It's been great working with you. We're seeing more and more real estate agents sign up for Avochato. As you mentioned, it helps them save time and effort by delegating some communications to others while keeping the primary agent fully in the driver's seat. Looking forward to continuing to work together and build out great tools together for our real estate customers!

Capterra loader

Avochato Use

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We love the product, simple to use and implement across the team. We use it for both day to day business as well as broadcast marketing. The ROI is great, the ease of use simple and feature requests are handled promptly.

Cons: At first we faced some challenges on the marketing end, when we got on the phone with our rep, he and his team implemented changes to customize the software for us and everything has been well since. Just ask them I would say.

Love this team and product!

Jun 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It's so nice to work with a great team.

Cons: I wish there was a way to clear out the texts in fewer clicks. Maybe a select all to delete the messages.

Overall: We are able to reach all our employees numerous times a day with texts that go out instantly. I can group our employees by specialties and send a text directly to them.

Simple to use but extremely effective with driving guest hospitality

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick setup, easy to train on, easy to use. Flexibility to use with multiple parties (guests, owners, vendors, internal staff). Search capability is very powerful.

Cons: Would love to see it be able to integrate with other platform software.

Capterra loader

Avochato the best texting solution after a long time researching!

Oct 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's powerful, cost effective, and the Avochato support is amazing! I was concerned that I may not be a large enough customer to warrant much one on one attention, but that is not the case at all. Every time I reach out I have a quick response! Several times they connected through a live video meeting to walk me through my scenario and questions on my computer.

Cons: More customization when it comes to exporting and sorting contacts, but they took my suggestions and have actively made adjustments and programmed new custom features.

Overall: Again, powerful, cost effective, and the Avochato support is amazing! This is the new way of connecting with my past clients. Snail mail and email is dead!

Capterra loader

Avochato

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that you can assign names to phone numbers once they submit a ticket and it keeps track of all their submissions.

Cons: You can't prevent people from calling the number without completely disabling it. The other options is to let them leave a voicemail which can be counterintuitive.

Overall: Great for higher education.

Gets the job done.

Jun 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: I love that for the most part the processing system is pretty functional, in terms of its user friendliness. The software is not so fancy that it's not graspable but is just right for reaching our customers.

Cons: One of the cons I found with this software is its lack of intergrations , for instance the ability to attach files and such. Additionally a how to feature would be a great addition.

Vendor Response

by Avochato on August 30, 2017

Thanks for your feedback, Jonathan! We've now rolled out the ability to attach files and also created a more comprehensive FAQ / user guide. We're continuing to develop additional integrations and improve our existing integrations with services like Slack, Salesforce, Desk.com, and Office 365. Again thank you for sharing your thoughts on the product.

OUTSTANDING customer service and the software has helped us tremendously.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.

Cons: Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.

Customer Service 10/10

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It enables companies & brands to effectively communicate with their audiences via one medium. People tend to feel more comfortable with a brand when there's a phone number provided to contact them directly. Not to mention, being able to assign messages to people is another bonus.

Cons: Some slight hiccups in the beginning when trying to figure out the zapier integration, but the customer support staff is remarkable.

Overall: So far, I'm impressed.

Our experience with Avochato has been amazing. By far the best Customer Support I have ever had!

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely user friendly. I love how it is a text messaging format compared to other companies where it looks like more of an email thread. I also love the emojis available for conversations. It helps to personalize the experience with our customers rather than the conversation feeling more robotic.

Cons: I honestly can't say much about what I like the least. Anything I have needed for better metrics/analytics Avochato has made sure to provide that information for me. They are an amazing company to work with and I am highly satisfied with this partnership this far.

Excellent experience.

Jul 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard.

Vendor Response

by Avochato on August 30, 2017

Thanks Michael! Glad you've enjoyed the Avochato experience. We use our own Slack integration side-by-side with Avochato to support our own customers, and we love it too!

Avochato Review

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy texting functionality. Clients seem to be able to respond at ease and the clients are of all ages.

Cons: When you push enter it sends the message. It would be nice if our business phone number was associated with the text.

Great team with cool product that still has some kinks to work out

Nov 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to reach large audiences and communicate with them via text - a far more personal medium than email. The team has also been incredibly helpful and great to work with!

Cons: We mostly use Avochato for broadcasts (text message blasts) alerting our customers of upcoming and shipped orders. We use CSVs to upload customer lists, and for reasons unclear to me there are always some contacts that get their names uploaded incorrectly, forcing us to manually go over the whole list every time despite uploading a name

Review

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very easy to use and is quite accessible

Cons: Have not run into anything that has been difficult to use.

Connect instantly with customers

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The Avochato customer service is second only to my company's customer service! Thanks to Avochato! I'm a black belt now! No longer wondering about the quality of engagement from my employees. Real time interaction! Keeping my finger on the pulse of both of my businesses. Amazing!

Cons: None that are not being promptly addressed by the amazing Avochato team!

Overall: Looking forward to a long relationship and excited about new features rolling out!

Great product

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Very useful for my business

Cons: Just a little pricey I thought, I wish there was a cheaper option for very small businesses.

Overall: I demoed the product and I really loved the user interface and ease-of-use. I would recommend this to anyone.

What a difference it has made to our business

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: extremely easy role out and implementation. we were able to integrate with our website and have now saved money since we no longer need a webchat...we just text.

Cons: there really are not too many things we are concerned with this software. we would like a little more ability to alter the website widget, but they were able to help us out a bit in the beginning.

Capterra loader

Budget Version of Recruiting SMS

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We needed a tool for SMS chat with job applicants and looked at things like Text Recruit, but honestly any SMS platform works for that. Avochato is easy to use, can broadcast messages, and can has good collab abilities.

Cons: The web widget isn't very noticeable and would be much better if it led to an actual chat and not an SMS number to text to.

Simple and powerful platform for Local Business

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The interface allows me to easily Text clients in multiple local areas all from one platform

Cons: The mobile app isn't nearly as powerful as the mobile web version or the desktop version. I only use it for notifications of new text messages

Overall: The product is very powerful and great value for the price. The customer service is some of the best I've ever dealt with

Great product and amazing customer service.

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Acochato is a great tool for my inside sales team of six. With this program my team is able to always be in contact with our prospects and no one drops the ball.

If my team has any questions at all the support team is amazing. We work with the support team and he is able to answer any questions we have right then and there.

Easy enough, but price doesn't compete

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The simplicity of the website and the menu are very intuitive. love that you can book appointments right from the texts. Love that you can assign threads to people. Voice Broadcasts is awesome.

Cons: Did not like the price per text. Compared to your competitors, you're overpriced. Also, I do not see the option to add a chat bot widget. That's not a must, but it is a feature that I was looking for.

Overall: Pretty seamless--although I never reached out to customer service, so I cannot give feedback about that...

Capterra loader

Great experience from sales to implementation and beyond

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

Cons: I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

Overall: Improved our sales process and customer service processes

Great product that helps our customers!

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Being able to text our clients is big. We gain more responses from texts than our calls. Being able to set responses when you are unavailable is key. It lets the client know you are not ignoring them, just busy or away. The easy routing is great also as we have different departments to reach.

Cons: We have clients that like to send pictures and sometime the picture looks funny or doesn't go through.

Vendor Response

by Avochato on January 18, 2018

Thank you for your feedback, Mariah! We're glad Berkshire Hathaway HomeServices is getting great value from Avochato. We hadn't seen a support request regarding image sending, but we'd love to help resolve this. Please get in touch with us at support@avochato.com and we'll investigate it for you. Looking forward to continuing to work together!

Super easy to set up and when any issues arise, support is prompt.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very clean interface, everything makes sense organizationally speaking, and most importantly, it integrates right into our CRM software.

Cons: Nothing really. Once in a blue moon there is a deliverability glitch but in the (I think) almost year we've been using it I can only recall 2 times, and I'm the only user.

Capterra loader

Great product with even better customer service

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, intuitive and adds another great touch point with customers

Cons: I wish the website widget was a chat not just SMS. However, it has still helped increase our conversion significantly.

Overall: We use it for proactive marketing to keep customers in our funnel, use it for appointment bookings as well as the website widget.

Avochato has been a great feature that we now can reliably offer customers to send their order to us

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.

Avochato has made it dead simple to keep track of customer support requests via SMS

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's really beautifully designed and is very easy to use. I've proposed it for a number of clients that have a lot of customer requests to manage, and they've loved it. The slack integration has made it super simple to respond to customer messages without having to leave the tools they use every day, and customers get the experience of real-time, responsive support.

Cons: Honestly, that it wasn't out sooner. I had wanted an Android version for a while but they have already developed it and it works great.

Vendor Response

by Avochato on August 30, 2017

"Dead simple" -- that's how we roll here! Glad you've been getting the most out of Avochato, and we're sorry we didn't build it sooner for you!

Super easy product to use and great for a startup!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and ease of use. It's very user friendly and easy to maneuver.

Cons: Collecting customer service surveys has been a little tricky.

the best way to reach your customers in today's tech

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the idea of combining texting, privacy, (I don't want to give out my personal number!) and a CRM into one tool. Absolutely brilliant.

Cons: Every once and a while I have to log back in on the mobile app. Small price to pay.

Overall: 11/10

Best text manager so far!

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very useful, easy to use and gets the job done needed with the tools at hand!

Cons: However, in order to update the chats you need to keep refreshing.. not real-time

Overall: We are using it to keep in touch with high value customers for our real-estate product.

So smooth!

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing.

Overall: Personal contact with potential clients, easy-to-use, accessible data.

Solid platform, lots of features

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier and slack integrations are really solid

Cons: That the integrations are only available and higher priced tiers

Capterra loader

Good texting

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Great to reach out to customers for a large company

Cons: A little too pricey for a small company.

Great to improve customer service and personality

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The massage features, easy surveys, mass text's and automation

Cons: That it is not possible to kickstart a survey

Overall: Great sales guy - definitely something that we will consider

Awesome service

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service & attention to detail with its customers are awesome

Cons: Pricing could be a lil better, but they offer a ton of services for the pricing

Super easy to use & very efficient way to communicate with customers/ staff !

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a nice portal, fun to use, has emoticons, gives us a new way to reach our clients and staff, will save lots of time waiting for email responses

Cons: gifs are not supported yet, does not have database/ form built in (though you can integrate with a lot)

Overall: saves time

Great product and solid customer service.

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a solid product that is as advertised. Interface is easy to navigate and results are clearly effective. The learning curve was fast and customer service when I had a couple of questions was spot on. Highly suggest.

Awesome service and off the charts response!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with!

Cons: No cons very very powerful. Nothing to change exceeded expectations and really easy to use. Very happy

Excellent Way To Reach Customers

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Texts are fast simple to use and works perfectly

Cons: None that I can think of the software works pefectly maybe maybe an app to manage everything.

Overall: I love the software easy to use and monitor and helps get quality leads.

Fun and easy to use texting solution

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's truly easy to use. The team has used Avachato to gain a new level of access to our current customer base and has also helped us reach new customers!

Overall: A better connection to our customers and to future potential customers.

Love it!!

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love how it makes it so much easier to connect to clients via text vs email, really makes a personal connection and adds that personal touch. Highly recommend!

very easy to use

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to get in touch with agents we communicate with. high recommended

Cons: nothing I don't like about it! I cannot think of anything negative to say

Intuitive and easy to use. Excellent platform for staying connecting with your customers.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Overall ease of use. Seamless transfer of existing contacts. Ability to develop custom tags to filter contacts, allowing for targeted campaigns.

Cons: Integration with other applications. Limited industries specific templates for use cases.

avo

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: super easy to use, very streamlined. Will be back once it's updated

Cons: Not very intuitive, could use some updating on features