Smartlook

Smartlook

5 / 5 56 reviews

Who Uses This Software?

SMBs, E-Commerce sites, B2B vendors, Web design agencies, UX, Marketers, CRO specialists


Average Ratings

56 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month
  • Pricing Details
    Starting from: FREE FOREVER $0 / month with 20.000 Visitor recordings
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Smartlook
  • www.smartlook.com/
  • Founded 2016
  • Czech Republic

About Smartlook

A solution to record what visitors see and do on a website for feedback to improve user experience. With website visitor recordings, heatmaps and customer journeys. Filter your visitor and share insights with your team. You can see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.


Smartlook Features

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Smartlook Reviews Recently Reviewed!

Da889c7efbb483dc4674fe14607efa0a

Powerful tool for a website optimalization

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartlook is a very helpful software, easy to use with a big value for me and my customers. I like the recording, which helped me to avoid many problems on my websites.

Vendor Response

by Smartlook on October 23, 2017

Hi Luká¿, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Fantastic!

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can see what are the difficulties my customers face on my website and also I can get insights on how can I improve their experience with our brand.

Vendor Response

by Smartlook on October 02, 2017

Hi Leonardo, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Smartlook review

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Revolutionary tool. With that, I can see how my client behaves on my site. We use it in a delivery system.

Cons: We still have nothing to say against. Maybe a bit of the limitation in the free plan, but nothing that is serious.

Vendor Response

by Smartlook on September 27, 2017

Hi Cristiano, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Perfect tool to see what customers do on your site, so you can find errors and enhance your site.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free version for starting projects, giving most important features until you can effort paid ones.

Cons: The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible...

Overall: We corrected few errors on pages and also adjusted few thing, that we found that are important for customers.

Vendor Response

by Smartlook on September 25, 2017

Hi Martin, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Is very important to know how people rides your web. Now we change the order of the products.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Know the experience of visitors to my site, to know where they spend the most time and what they like most. With that information I can know what images I have information is more attractive to them.

Vendor Response

by Smartlook on September 18, 2017

Hi Manuel, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

It is the best tool ever

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are a tons of tools to track visitors, but watch what they are really doing is amazing. Those insights can change everything and help you to create the best customer experience.

Cons: nothing!! everything is cool. Maybe it would be great if you can gather together all sesion that are similar, so you don't have to spend time looking similar sesion that doesn't help you.

Vendor Response

by Smartlook on September 06, 2017

Hi Cristian, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Very easy to use and give a lot of info about user experience

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy, to use, good interface and very helpfull in order to know the behavior of customers. Also very good in order to see how people see our web in different devices

Cons: The the free version is very limited and the plan s are very expensive for a small bussiness. With a new plan with a better price, I will pay it for shure

Vendor Response

by Smartlook on September 07, 2017

Hi Eddy, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Smart Look is very easy to use, its tools are perfect for my website

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Smart Look is very easy to use, its tools are perfect for measuring users who visit my website and my Landing Page

Overall: It helps me a lot to measure my campaigns and know that I must change on my website and on my landing pages

Vendor Response

by Smartlook on September 07, 2017

Hi Santiago, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Easy to use, very useful, excellent to know at all times what the customers do in my e-commerce

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Necessary every day for the preparation of marketing campaigns,
the handling is very intuitive and easy

Cons: The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

Overall:
Know which products are the most visited by customers, in addition to the time that remains on the page to discover the limitations that each client can have in navigation for later use for improvements on the web

Smartlook is a very easy tool and everything you want and have never had, to see what your users do

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's great to see the trail of web users, so it helps us to see how to improve or where our potential customers spend more time

Cons: I would like to know who are the visitors to the website, but on the other hand, I am worried if it is legal to know this information.

Overall: I can look the visit to me web

Vendor Response

by Smartlook on September 06, 2017

Hi Miguel, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

It's good, you must use it

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: very interesting product. It can be useful to identify new opportunities to grow and business. It's awesome

Cons: the limit is too short, but it's enough if your website don't have millars of visits. So it's great.

Overall: see the behaviour of my clients in the website

Vendor Response

by Smartlook on September 06, 2017

Hi Mike, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

This app helps me a lot to improve my website experience :)

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the idea of understanding my user experience, see where my clients click, where my website is well designed and where we should make changes.

Cons: I think this needs more integrations, such as CRM and forms plugins such as contact form 7 so in this case, you can track your user with the name ...

Vendor Response

by Smartlook on September 06, 2017

Hi Javier, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Excellent Platform

Sep 05, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact I can really understand my customers, what they do and why they do what they are doing. Wich means I can work on my webpage todo make it easier for my clientes to purchase or generate a conversion for my business.

Cons: There are some areas I want to see. An Embed in particular, which is crucial for my Sales process. Actually it was the reason why I decided to try this software. I try contacting customer service, nontheless nobody answer my question. So I couldn't achive my goal with this software, which was understand if it was something wrongo with my sales process.

Vendor Response

by Smartlook on September 06, 2017

Hi Juan, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

amazing program, easy to use

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good program that controls the accesses and what clients look for the ideal web to make modifications in the same and to have more and better traffic of quality

Cons: very good program but does not give the data in real time given that the recordings take time and does not take 100% of the users

Overall: ideal to make modifications in the web and thus to have more and better traffic of quality

Vendor Response

by Smartlook on September 07, 2017

Hi Jose, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

a very useful tool

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

Cons: The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool.

Vendor Response

by Smartlook on September 07, 2017

Hi Miguel, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Flat out love SmartLook

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy setup. Get to know what you're customers are doing on your website. Track IP/location of site visitors. Tech info i.e. desktop vs mobile.

Cons: There's a minimum API support online. Would like to see better API documentation and flexibility. Also integration with other platforms such as MAS and CRMs. Would love to integrate SmartLook with Marketo, Salesforce, HubSpot, InfusionSoft and the likes.

Overall: CRO that improved ROI by a minimum of 36%

Vendor Response

by Smartlook on September 05, 2017

Hi James, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Very usefule tool if you want to adjust your site for your customers needs/wants.

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After changing the look of your website it is extremly important to see how your customers deal with the changes you implemented. That where a tool like smartlooks comes more then handy. Seeing your site true the eyes of your customers is pure gold.

It is easy so be set up, fun and usefule to watch the recordings.

Cons: I would love to be able to monitor the site from my phone anytime and anywhere. Otherwise it is just what we needed.

Overall: It made us recive the information needed to adjust the site after the customers needs. Also we could seehow appealing different banner design were.

Vendor Response

by Smartlook on September 05, 2017

Hi Alexandra, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Essential Online Marketing and Customer Experience tool.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a great tool to monitor incoming traffic (with sources), and to track their movements on the website in order to improve the user experience on the website. It is a great feedback tool.

Overall: User Experience Optimization

Vendor Response

by Smartlook on August 30, 2017

Hi Enver, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Undoubtedly it is the best option for analysis of behavior in websites.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and efficient tools, they deliver what they promise.

The administrative panel is easy and intuitive allowing you to quickly access your clients' accounts.

The price is the best and the free account is excellent with few limitations. Would certainly recommend!

Cons: Maybe they could include feedback resources like polls and surveys. Also have a tool for receiving visual feedback, allowing visitors to select areas or elements of the site / app and write comments.

Overall: They allowed me to see how people use my sites and make improvements for a fair price and a friendly tool.

Vendor Response

by Smartlook on August 30, 2017

Hi Marlon, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Very effective and interesting

Aug 30, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: See who is interested in my site, country, what they are watching, what are the articles they prefer, what is visited most on moon site

Cons: See what visitors are viewing on my site, See where they come from, See how long they stay on my site, This software is easy and clear to use

Vendor Response

by Smartlook on August 30, 2017

Hi Vanessa, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

It's amazingly simple to use, both on my website and for using the information gathered

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - 5 minutes to create the account and have the few lines of code to add to my website
- Integration on my site
- Voilà
Marvelous simplicity & efficiency

I can watch how users are acting with my website for User support, site & UX optimization. Just speaking of this, it worth it

Cons: I would love to have a world map of all the users connections.
Frankly, it's already more than great.

Vendor Response

by Smartlook on August 30, 2017

Hi Frédéric, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Brilliant software by Smartlook and a real game changer its like looking over the customer shoulder

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A fast easy implementation does not slow down the website, you can see what the customer gets up to. You will not believe the quality and once you have tried it no more need to study analytics charts to try and figure out what is going on. You won't believe it but it is FREE.

Overall: It is so easy to use and is like watching a video of someone using your website. I have no idea how they get such fantastic video quality (or seem video quality) and not slow down the website. This is fantastic software and a real game changer, I have already started spotting little tweaks that need implementing from watching over the customer's shoulder.

Vendor Response

by Smartlook on August 30, 2017

Hi John, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

The idea to look how our customers use our websites is brilliant. I'm always very excited to replay.

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Cons: On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package)
Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Vendor Response

by Smartlook on August 30, 2017

Hi Márton, thank you very much for your review. We will change Smartlook in future and it will be much more mobile friendly. You can filter the visitor recordings in the advanced filters. Under Visitor behaviour is the option referer. Enjoy Smartlook Lukas Mehnert, CMO at Smartlook

The SmartLook app is amazing, it helped us find all the weak points of our webpage.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall functionality is great! See what your visitors see is a very useful information that can be used to improve your webpage and your business.

Overall: Lots of useful insights, it helped me to fix some issues with the webpage I didn't even know they exist.

Vendor Response

by Smartlook on August 30, 2017

Hi Aga, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

Cons: I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content.

Overall: Reliable clients and cost-effective projects.
I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.
It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

Vendor Response

by Smartlook on August 30, 2017

Hi Madalin, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Simple, elegant and provides the features I was after

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the simple free plan as a good way to get integrated into the platform. The dashboard is intuitive enough and the recording feature provides the data i am after.

Cons: Heatmaps don't integrate well with my SPA as well as custom scrolling. Also the lack of features on the free plan is somewhat limiting

Vendor Response

by Smartlook on August 30, 2017

Hi Josh, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

An amazing tecnology!

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can see what customers are viewing and clicking when using my website. It´s perfect to see even if your website is loading faster for the user and what appears in the first byte.

Cons: Sometimes videos are short but I think it´s because the user got off the website. I can´t figure out anything else.

Overall: Because it can be free and help people about their website usage.

Vendor Response

by Smartlook on August 30, 2017

Hi Arthur, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Amazing Capabilities

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to view ip addresses and drill down to see where your users are from, and what they are looking at. Especially the duration spent on the page is quite interesting.

Cons: I would love to see the ip addresses link to a map view with geographical locations. This would be useful to tell if the user actually has a direct interest in the services you provide.

Overall: Insights into what my user wants to learn more about

Vendor Response

by Smartlook on August 30, 2017

Hi Michele, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Essential tool to follow actual users' behavior

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - search engine that let you filter to search for particular insights
- videos that let you see precisely what happened

Cons: - CSS not loaded correctly in first second of videos
- pages missing in users' path (load time, I can guess)

Overall: Actual vision of actual use & doubts and so on from the customers

Vendor Response

by Smartlook on August 30, 2017

Hi Romain, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Great service

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, many interesting and useful features. Excellent solution of heat maps, allows a considerable improvement in the usability of the site

Cons: Too expensive for small sites. The free plan is too limited. If you change the css on the site, playback of the recordings is compromised

Overall: Significantly improved site usability, resulting in increased user stay time for site users. Improving conversions.

Vendor Response

by Smartlook on August 30, 2017

Hi Davide, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Smartlook was really easy to set up, and delivered what I needed at a very good price

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy to use
It's good value for money
There's no restriction on number of websites you can use
Sensible plans and pricing options

Cons: You can't rate-limit the recordings
Heatmaps are a bit hard to set up
Limited configuration options

Vendor Response

by Smartlook on August 30, 2017

Hi Jonathan, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

The Best

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Heatmaps section, especially to view DESKTOP and SMARTPHONE maps.
I advice to use this software to understand the section of your website useless.

Cons: Enlarge total storage limit for free account at all websites. It is better araound 1,000 per website.

Overall: increase your own visitors per pages

Vendor Response

by Smartlook on August 30, 2017

Hi Quang Tri, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Smartlook has help us to detect bugs and non returning customers in our process of purchase

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The quality of the recordings and the ease of installation and use. But above all the insides that give us to improve the quality of our processes

Cons: The number of recordings in the free mode, i think that 2000 instead of 1000 could make a big difference for us

Overall: The perspective of our customers are invaluable to us

Vendor Response

by Smartlook on August 30, 2017

Hi Luis, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Best bang for your buck!

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With Smartlook, I got a tool that was both FREE and easy to setup. This makes tracking customer behavior a breeze!

Cons: With the free package, you can't view the full session of a user, so it's hard to make conclusions off of disconnected data points.

Vendor Response

by Smartlook on August 30, 2017

Hi Darren, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Very useful for UI design

Aug 29, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software gets me the opportunity to check my websites with user's eyes, with Smartlook I can understand how my users navigate the website I design.

Vendor Response

by Smartlook on August 30, 2017

Hi Katty, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Very easy to install and very powerfull software

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very useful for maketing funnel and to improve visitors experience on our site and earn money

Cons: It slow a little our site because of the screen recording so we will use it for the moment but be careful about this point

Vendor Response

by Smartlook on August 30, 2017

Hi Lonny, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

I subscribed a smartlook subscription for my hotel

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is useful to look what behaviour guest have on the website and so to make changes if something is not ok.
Also good for check some "mistakes" or a "tricky structure" of a website.

Vendor Response

by Smartlook on August 30, 2017

Hi Simon, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Simply a great service

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The usability and the fast configuration.
You are able to watch every user session and optimize your UI according to the feedbacks received.

Cons: If your website have a lot of visitors, a paid account is required since old records are not automatically deleted.

Overall: Improved UI in our SaaS

Vendor Response

by Smartlook on August 30, 2017

Hi Giuseppe, thank you very much for your review. We are actually working on our new UI ;-) Lukas Mehnert, CMO at Smartlook

A tool with good results.

Aug 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps.

Cons: Lately the tool has not recorded several sessions. Now blocks checkout page on free version. That's it.

Vendor Response

by Smartlook on August 22, 2017

Hi Jorge, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Great Plugin

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Plugin. Can understand the behavior of the visitor in my website, and make some improvements based on his behavior.

I recommend.

Cons: The plugin are very simple to use. Everyone can use on your own blog or website.
Learn about the behavior of your visitors.

Vendor Response

by Smartlook on August 22, 2017

Hi Paula, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Great tool to understando the visitor's behaviour

Jul 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love watching how people interact with my website, specially when thay take some tome over some explanatory text

Cons: Sometimes the video doesn't capture the image with precision . There are some frames that apear to be only a blank screen

Vendor Response

by Smartlook on August 22, 2017

Hi Roberto, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Very Good!!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software easy and very useful. Assists in generating customer information and checking for site errors and problems.

Cons: We checked none against. In addition, you may be using totally free with few limitations. Very good!!

Vendor Response

by Smartlook on July 26, 2017

Hi Daniel, thank you very much for your review. Lukas Mehnert CMO at Smartlook

I'm not with a good (or bad) experience, because Smartlook doesn't work in Wix Plataform ='(

Jul 25, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him.

Cons: The platform should work in Wix Plataform, for I use it. Please, add this feature (

Vendor Response

by Smartlook on August 22, 2017

Hi Giovanni, thank you very much for your review. Lukas Mehnert CMO at Smartlook

I Love GetSmartLook

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is the possibility that I have to be able to follow each step that the customer gives in our e-commerce and quickly identify and correct any mistakes we may have on our site.

Cons: Unfortunately they have a very limited free version and sometimes when I really need the software it is already full and I have to clean and wait to fill it again to be able to analyze.

Overall: nice

Vendor Response

by Smartlook on July 26, 2017

Hi Daniel, thank you very much for your review. Lukas Mehnert CMO at Smartlook

It's the major tool to improve de usability of our sites

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The facility of use . I can share de videos with my client's. Help they to improve the informations about their products and services.

Cons: Heatmeaps is not so easy to use. I have to create a map for each page. My pages are dynamic so it's hard to keep working well.

Overall: Improve the sells of our clients

Vendor Response

by Smartlook on July 26, 2017

Hi Eduardo, thank you very much for your review. Lukas Mehnert CMO at Smartlook

My experience with Smartlook is incredible, after install it on my website , I able to see where my

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It´s very easy for setting, after some clicks and "voilá"! You will watch everything visitors do on your website!

Cons: Well, there are many things that I like it: I can see visitor behavior in a video, share insights with my team, Heatmaps (it´s possible adjust my website after that) and more important is visitor journey ( i able to see many visitors from Google or Social midias)

Overall: I think that is possible to adjust website through insight of SmartLook gives us!

Vendor Response

by Smartlook on July 26, 2017

Hi Flavio, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Simply excellent!

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support for free version was excellent.
They helped me even in the free plan.
Great professionals!

Cons: Nothing! To this day, we can only say good things about Smartlook.
We have to congratulate the team by the excellent tool.

Overall: I can identify the usability issues of my site and fix them.

Vendor Response

by Smartlook on July 26, 2017

Hi Bruno, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Easy to use, and Very Helpful!

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales.

Cons: My site have a checkout in another page and I can't see the checkout of my clients. My site is www.grazicosmeticos.com.br and the checkout is on https://new-checkout.nuvemshop.com.br/ this is an problem.

Overall: I could see the moviment of the clients inside my store and this is very helpful.

Vendor Response

by Smartlook on July 26, 2017

Hi Graziela, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Excellent for making decisions about site functionality.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

Cons: Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.

Vendor Response

by Smartlook on July 26, 2017

Hi Lucia, thank you very much for your review. Lukas Mehnert CMO at Smartlook

The best app for my site

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can see the activities of your customers on the site.
Help improve site and check for possible errors.

Cons: So far I have no cons, I really liked the application, because I can monitor the access of my client.

Vendor Response

by Smartlook on July 26, 2017

Hi Rodimar, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Very helpful, I recommend

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The basic version is free (so you can try all important functions for free)
It is very easy to understand how it works
It helps me to improve my internet eshop. I could not see many faults of my eshop without this system.
It is also very powerful marketing tool, you can easily watch the behaviour of your customers (where they come from, what time they spent on particular page, what was the reason why they left your eshop etc.

Overall: I have mentioned it before, but I have to again emphasize that it is powerful marketing tool and also very important instrument for improving functions of your e-shop.

Vendor Response

by Smartlook on July 05, 2017

Hi Martin, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Smartlook helps me to understand of behavior of my customers

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a step towards understanding our customers and helping us prepare our strategies. It is really useful to begin to understand our clients. You have an overview of the demand and customer preferences to help them customize the offer.

Cons: At least I do not like that this free version is limited and I often have to clear data. We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on.

Overall: customer preferences

Vendor Response

by Smartlook on June 30, 2017

Hi Silvia, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Great service

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - easy to use
- easy to implement to website
- helps to find errors on website
- helps to better understand to your customers

Vendor Response

by Smartlook on June 30, 2017

Hi Michal, thank you very much for your review. Lukas Mehnert CMO at Smartlook

best livechat for small business

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: - easy to use
- free version is still ok for normal using
- multiple administrators
- you can rename your costumers

Cons: - it will be nice to have this app also on my phone
- eg connection with Slack or another teamwork apps

Vendor Response

by Smartlook on June 30, 2017

Hi Filip, thank you very much for your review. Lukas Mehnert CMO at Smartlook

It's simple & easy to use!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

Cons: There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.

Overall: I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

Vendor Response

by Smartlook on June 30, 2017

Hi Lukas, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Nov 08, 2017
5/5
Overall