NetSuite

NetSuite

4 / 5 201 reviews

Who Uses This Software?

NetSuite is ideal for small to midsize businesses.


Average Ratings

201 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • NetSuite
  • www.netsuite.com
  • Founded 1998
  • United States

About NetSuite

SuitePeople empowers Managers and HR professionals to streamline employee information, new hires, employee onboarding, payroll, promotions and compensation changes, all from a single Suite. While also enabling employees by providing them with the ability to request time-off, access employee directories and organization charts, monitor upcoming vacation schedules, monitor new hires, and publicly recognize peers for good work.


NetSuite Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

NetSuite Reviews Recently Reviewed!


product is not capable of handling large volume without providing extra support

Jun 19, 2018
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The navigation is simple. that it is web based. possibilities are endless however the process is hard.

Cons: what it takes to get operational is baffling. The support is lacking compassion and simplicity. You have to pay additional cost to have a support on site helping you get started. The fact that there are so many hidden functions is the worst. You will have to call customer support on the phone with issues that an account rep should help you with.

Overall: it has helped our business, however it has been over a year to be functional

Company was switching over accounting firms and this is the software they recommended

Jun 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The best feature within this software was its ability to keep our company tax compliant during audits.

Cons: Because it was cloud-based, there was always this feeling of mistrust. Being a small company any breach would be devasting.

Room for Updates

Jun 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have worked on both the Admin side and the user side of Netsuite. As a user, I think it's a clean interface though it does not provide a lot of value for users at our company. Users at our company use Netsuite for logging time and requesting time off. From the Admin side I know there is a lot of valuable in tracking time spent on projects or teams to help report on business needs/demands.

Cons: Netsuite is not very intuitive from the Admin side, it's much more user friendly on the user facing side. On the Admin interface, there are many steps/clicks require to do what seems like it should be a simple task or update in the software.

Used as a CRM at previous employer

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Great way to create tickets for support and a suitable CRM for our company. Overall it was pretty solid.

Cons: I feel like the layout wasn't as clean or as easy to navigate as something like Salesforce. Never really used it to run reports or anything like that.

I did not have a very goods experience with this one.

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is probably less costly than some of the other ones out there. it has a capability to create reports in an excel and then macros can be built to create reports according to your needs.

Cons: connectivity is not so great as it is a very slow when working online, this software needs to improve a lot on the speed and some of the report functionality.

Functional ERP system

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Software allows for lots of customization so all workflows and mapping can be built out to what you need. Reporting capabilities seem endless.

Cons: Not the most intuitive ERP system to use, some of the interface is pretty minimal & not the cheapest out there.

NetSuite is great for all functions of account management. I used it as a tool in dental sales.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite lists and reports are very easy to build out. I used it to track leads, prospects, and customers to ensure each account was going through the sales process as efficiently as possible. You can track accounts by any measure such as "last contacted", "sales rep", "state" etc. This made it extremely easy to develop lists for all kinds of reasons such as sales trips to a specific area, what prospects needed to be contacted, and progress made towards sales goals.

Cons: A big con with NetSuite was its inability to sync with Gmail. You had to copy and paste any correspondence with prospects and customers into NetSuite which obviously takes time out of our day.

Used for our daily POS

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: NetSuite seems to be ablet to hold an endless amount of records, which helps us keep track of many details of our customer database.

Cons: When NetSuite has errors, they tend to be very bad ones and take a while to get fixed, which hurts our daily business.

NetSuite is a modern cloud based ERP. We use it on several locations.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NetSuite is a modern cloud based system. The system architecture allows flexibility of workflows, processes and system screens.

Cons: Netsuite does not have built in complex solutions for production. The palnning tools for MRP or work orders are limited.

Overall: Value for money, full SAAS solution, built in security

Nice system to use for purchasing and procurement purposes. Like that is can also send payment.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great concept that it can purchase to pay. The system can handle quite a bit. It's very easy to navigate.

Cons: Wish it had an RFQ process in this system. Instead you can get a bolt on package, which most software offers. Had we known this, we might have looked at other options.

Overall: We benefit from this software because it does have the capabilities to purchase all the way to pay.

I use this software daily. I have 3 years of experience with NetSuite and it is by-far the easiest.

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionally. It is very easy to create and edit Purchase/Sales orders. It is even easier to keep track of customer information and past orders. Netsuite also allows us to search by serial number, showing us exactly where that item is located in our warehouse.

Cons: Sometimes the editable fields we have on our board do not update. I find myself going back through my orders and updating pick status' again, along with Warehouse alerts. A minor con, but one that could be fixed in the future.

Overall: This software is great for a medium sized company

Excellent

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. I love the saved searches and that its internet based. You can log in from phone or computer at home.

Cons: Hit and miss liability involving speed to load. Don't know if that's netsuite or our company server.

Overall: It helped our company transition from small to mid size. It was a big change and worked out for the best.

NetSuite contains a wealth of features and capabilities, but the UI is a bit outdated.

May 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: NetSuite allows you to scale your company and keep up with the demand. It's abilities as a customer/lead database are great. I especially use NetSuite to create and send email marketing campaigns to large groups, and it works very well for that.

Cons: It takes a bit of time and effort to learn how to use and navigate the software. The controls and settings aren't always easy, and it may take you a while to figure out the process for the features you want to use.

Makes our lives so much easier at work!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How customizable and easy it is to use. It literally runs our whole company and makes us very efficient.

Cons: There is some downtime in rare occurrences. It's very rare so it's hard to complain about but when the system goes down the whole company is at a standstill. Having an offline mode would be nice.

I've used Netsuite for over 6 months in an inventory environment

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the robust nature of the software, but that's about it. I don't really have much good to say about it.

Cons: This software is slow, buggy, not intuitive, boring to look at, and down right dumb. I've used 2 other ERP's that I would recommend over this any day of the week. Especially considering the price.

Overall: Nothing. Seriously.

Netsuite provides us the ability to get quick feedback from across the organization on invoices

May 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the ability to submit an invoice/purchase order within one main dashboard. Being able to track previous entries is useful as well.

Cons: It's not the most intuitive and takes some getting used to. It's easy to miss some things like attaching different kinds of documents or screenshots to a purchase order.

Ive used NetSuite for 8 years and couldn't do with out it

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.

Cons: The search function is too complicated. if one letter is off I cannot get the proper search. It needs to be simplified. It crates a time problem for me each time I attempt a search. Also I would like for a link from the incoming phone calls to pull up a record of the caller. This would be an outstanding feature and save time and I could be more responsive when receiving a call.

Overall: Couldn't operate without it

Netsuite should be the industry standard in time entry

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -User friendly
-Ability to copy project tasks from previous weeks
-Ability to code billable projects to other firms in network
-Easy to track project costs by pulling project numbers

Cons: -Occasionally NetSuite will not show the summed totals for hours on a given day which makes it troublesome to track daily hours entered

Overall: Easy project tracking

Easy to use

May 01, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: NetSuite is easy to use and is a great UI. Anyone can use it on a day to day basis without any issues.

Cons: You have to click submit after clicking save. If you have a ton of data to upload, it can take a while, just make sure you have set aside a lot of time.

It does its job, but its not the easiest to use

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the layout and the ability that you have to modify this layout to serve your needs. You can accommodate the blocks to whatever you use the most which makes it more efficient.

Cons: Adding images to a case (or ticket) is a pain. You have to add each image individually and there has to be a folder created for that specific image.

Overall: it does its job as a CRM. It organizes clients and it has good historical for each.

NetSuite offers lot of valuable tools, but could be more user-friendly and intuitive.

Apr 26, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to keep all functions of business operations within one solution. The integration with 3rd party platforms is also very robust.

Cons: The reporting and search parameters are confusing and unclear. Terms are ill-defined, which makes determining appropriate criteria for searches and reports difficult. It takes additional training and mastery-level comprehension to easily use these features.

Capterra-loader

Netsuite is a great tool for our salesteam

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how you can log in from anywhere. The fact that this processing system is online (as opposed to local access only) enables salespeople and other team members to keep up with their work in and out of the office.

Cons: I do not like how hard it is so customize. There are many many features, many of which we do not need or use. I wish it were a little easier to set up the features to more closely align with our specific needs.

It Did Multiple Things Well

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has the ability to act as a decent CRM as well as an ERP for a medical device manufacturer that was closely watching drug inventory. Our operations and accounting team found it to be very valuable.

Cons: I was primarily using NetSuite for CRM purposes. It's not as user-friendly compared to SalesForce, but it did the job well enough.

Capterra-loader

No sure I'm loving this program

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easily get reports, graphs, data at your finger tips. Track invoices, makes payable/receivables a breeze.

Cons: The support staff dont seem like they know how to use the program or that they weren't trained to do more than answer phones. Many times when calling in with questions, your placed on hold to ask a manager or supervisor. Very little help to solve the problems. I would wait till better versions are made before buying this product.

Overall: More headache than solving anything.

Would not recomment

Apr 19, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: It has a lot of customizable options, but is NOT easy to use or learn. It requires knowledge in computer programming.

Cons: Very difficult to get customer support when you encounter issues. You can find answers in most asked questions but there is not further knowledge they will give you besides what's already listed.

NetSuite Review

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Not a bad program, but honestly would opt for some of the other providers here. Expensive (especially if using for smaller business).

Cons: See comments above. Decent program overall, just would likely go with some of the cheaper options.

This was a suite used when we were a reseller for another product

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I was able to create an parent account with children accounts which enabled a lot of control from a management standpoint.

Cons: When we created documents to search for our knowledge base it was very difficult to have those items searchable with keywords.

Capable of Running any Company... For a Price

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: High end, custom fit to work with your company's processes. It can run in any industry and basically accomplish any task necessary to ERP. I'm almost convinced that this software can produce any report or trend analysis, if you learn their language.

Cons: So expensive. For a top of the line ERP, that's what you can expect though. You'd be better off buying an expensive ERP than dealing with the headache of a pain-point laden ERP.

Surely is a must have for any company.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Inventory management could have been so much easier thanks to Netsuite. A variety of reports can be generated. Inventory control and communication to customers and employees has been smooth because of Netsuite.

Cons: depending on what your company needs, netsuite can be very pricey. Setup can be confusing and not user friendly.

Good accounting solution until the cost went up

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: When we used NetSuite, it was very flexible in allowing us to change templates and invoices. It was convenient to be able to use it from anywhere other than just my office computer. The company gave us training on how to use it which was a big help.

Cons: They started charging more, which is the reason that we switched since we are a small business.

The leader in cloud-based ERP software

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Netsuite is the leader in cloud-based ERP software. It's platform is the oldest in the industry, and is easily scale able, configurable and customizable for businesses. Their model of using Netsuite employees to deploy is a great one, ensures a smoother turnound and quality implementation.

Cons: Netsuite is not for every industry, 3rd party integrations do not go well sometimes, and Netsuite is very expensive.

Netsuite has been a huge help for us.Very great software.

Mar 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Dashboards are very customizable. You can create workflows or reporting from and also make different views depending on the user's permissions/role.

Cons: Getting assistance can be confusing as instructions can be too technical when building reports or views. Netsuite can also be pricey depending on how many users is needed for the company.

We have moved to NetSuite for our new account software. NetSuite is used for all of our accounting.

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The seamless integration we had with Shopify and our 3rd party logistics company. NetSuite has made so easy for us to streamline our sales/shipping.

Cons: We would like to get a new CRM for our company and were hoping to be able to use NetSuites, but it does not seem to meet our needs at this time, which is disappointing.

Overall: The ease of streamlining our orders with our 3rd party logistics company. New accounting software which has improved the work flow of our accounting department.

This software is great for managing all the company inventory, assets, and finances.

Mar 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize and manage our companies inventory and assets really helps with forecasting for the future business needs. Also keeping track of our receivables and payables is as easy as ever. It also lets us keep track of our contractors and customers without confusion.

Cons: It takes an expert to customize, which means it can cost a lot of money to get the set up that you want.

Overall: We get efficiency and ease of finance tracking.

Clunky interface, but gets the job done

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can make it do almost anything. Once you figure out how to configure all of the options, it's an extremely customizable product.

Cons: The interface is not very intuitive. Some of the workflows, especially with purchasing, are a little convoluted and force the user to go back and forth between screens.

Unlimited Access

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: So rewarding to have a software that gives unlimited access. This makes life so much better. Love this software.

Netsuite

Mar 12, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Decent features and functionalizes for Financials and inventory managements. Easy to learn and implement.

Cons: its not worth buying, system is not reliable and lot of issues with the web services, connecting to the outside system is really a pain here.

I am new to this software but so far I finding my way around fairly easy.

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Huge Database for all things business related in one spot. From the beginning in the marketing proposal phase to the end / invoicing phase.

Cons: Because I am new it would be nice if there were more instructional popups to guide me in the right direction.

Overall: I think I will LOVE it! The benefit is a HUGE database of everything business related all in one place!

Excellent and reliable

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We just recently moved to Netsuit and were able to unify Quickbook, inventory, sales reports and other in one place.

Cons: Price is very high but l can guarantee this software will be very worth it if you are going ton use it for a long time.

Overall: Unification of payroll, sales, inventory

Capterra-loader

Agility of the platform.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see time accruals and organize time by category is fantastic. It really helps to make it through projects efficiently, and the reporting helps everyone in the company. It's lean, and the interface makes sense for the most part.

Cons: The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.

Overall: Above Average in a good way

Capterra-loader

Great cloud based CRM

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We moved to NetSuite from a very old CRM system that wasn't cloud based. Being able to access the system from any location has been perfect for our company. NetSuite allows you to customize your home page. You can add a variety of searches and portlets that show orders, dollars, reporting... the list goes on. It an easy way to track KPIs. The system is very easy to use and flows smoothly

Overall: Time Savings

NetSuite is the leader when it comes to CRM software.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I would highly recommend taking NetSuite Training Courses before launching and take courses as needed there after.

Cons: Sometimes the features are only partially functional meaning that they do not contain all of the flexibility other features have which is quite limiting at times.

Use standard capability and where possible buy off the shelf add-ons that integrate.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

Cons: We were very early adopters of NetSuite and as such we're forced in the beginning to custom develop much of the capability we needed simply because NS hadn't yet created it. Over the years we've become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

Cloud based and easy to access

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that it is cloud based and more affordable than some other options. This makes it easy to access my information from anywhere.

Cons: I don't like that you can only add one email to the default email . Reporting wasn't super easy to follow.

Capterra-loader

Wow. I have never seen anything so awful.

Feb 07, 2018
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The date is typically correct when I log into the site (after having to change my password again). Other than that, I can't think of a positive.

Cons: Where do I start? Interface is like early 2000's HTML 3. Trying to complete your email address is a weird dance where the js tries to autocomplete as you type from a list, refusing to accept your typed answer. There are people who not only use this to manage inventory but also their entire websites. Let me say again: the interface is horrible and at least 10 years overdue for a refresh.

Capterra-loader

So far I have had a nice time using Netsuite not so many bumps in the road.

Feb 01, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is very flexible and you will have de capacity to really customize your dashboard and your system to meet you and your company needs. Support have been great so far and I've never experience a downtime while using it.

Cons: Sometimes is really slow and will test your patiences when running complex workflow inside the application. In the Documentation is really hard to find what you are looking for even though most of the stuff is there.

Overall: Invoicing and track people works is really simple with this app.

My company recently upgrade software with netsuite. Monthly inventory adjustment won't be too hard

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I need to enter a huge amount of data for our inventory. It was easier for me to do inventory adjustment monthly.

Cons: Sometimes loading huge data is quiet slow. When I need to go next page , it's quiet slow and I have refresh over and over.

Netsuite is SWEET!

Jan 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent integration with other Netwuite products that are already live. This software offers a great variety of features.

Cons: No built in payroll that works in this system. It would be nice to implement that feature in future versions.

Clunky and difficult to actually get up and running

Jan 26, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Very customisable, but almost to a fault. Nice to have mobile payments and convenient as a cloud-based system. Good for invoicing and basic accounting.

Cons: Implementation is painful and lengthy and the software feels archaic and clunky. Finding a workaround to an issue is the best option as opposed to actually getting a fix, which will cost lots of time, money, internal and external IT resources.

We have been using NetSuite for four years, but decided to leave.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can really customize this software but need tech skills or outsource this tasks. In our case we have been doing both. It is great what you can acomplish with it.

Cons: It's very expensive for the size of our company. Another major disadvantage for us it's that the mexican laws and updates are not taken in account.

Overall: Take care of the financial aspects of our company.

Great software that's efficient and easy to use!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Netsuite is easy to navigate and use with a great UI, especially for someone that frequently uses it.

Cons: The only thing I do not like is that you must click "submit" after clicking "save". Both buttons look the same, so there have been a few times where I saved it without submitting which ultimately delayed the purchase order from being processed in a timely manner.

Overall: easy purchase order requests for vendor payment

We have been using NetSuite for our accounts payable system and it is the best option in the market.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The NetSuite software provides user friendly applications and good reporting mechanisms that allows you to customize any report you may need.

After you climb a steep learning curve, NetSuite is incredibly powerful.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Cons: NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Overall: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Extremely complicated, hard to fully integrate with SSO solutions. Support almost non existant.

Jan 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks quite modern, but in fact looks can be quite deceiving.

The service has had good uptime.

Cons: It's really complicated to do anything in this system, labels for different features don't make any sense and are often not consistent. User experience is horrible.

Love this software and all of the add-ons that use can purchase for your business

Dec 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of the different features and add-ons help to keep everything within one software. The robust reports that you can create are awesome, too.

Cons: The permissions can be kind of clunky. The software and add-ons are also expensive so definitely vet that it can handle all your needs before purchasing

More functions than you can imagine

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I keep learning more and more everyday about what functions Netsuite has and it is relatively easy to use!

Cons: System cuts out from time to time.
Mass uploads sometimes do not work even when the information I am uploading is correct

Robust accounting platform for small to mid-sized companies

Dec 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -The software does all the accounting functions I need
-Reduces the need for manual entries and tracking via spreadsheets

Cons: -Not easy to jump in and use right away, somewhere between an out of the box software and customized software
-Navigating the software to find what you need can be difficult if you are not familiar with Netsuite

Capterra-loader

I used NetSuite as an employee of that company, and recently revisited the product .

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how each organization can tailor the product to its specific needs. I also appreciate the fact there is an open app market.

Cons: Visually, the product could use an update for non-admin users. I know there are customer (retail or otherwise) NetSuite products that look smoother, but for the average user using the program for accounting/bookkeeping purposes, it could look nicer.

We used this software to organize our clients and record approvals

Nov 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I could tell it was a very powerful tool, and it was able to integrate with our photo software to pull proofs directly in. from there we could send our clients emails pulling everything from the software.

Cons: It was very buggy and a lot of times the proofs wouldnt generate. It also took a good amount of training to even understand how to use the tool.

Effective crm

Nov 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Visuals are great. Effective sales management tools that allow every team member the ability to see where we are in the sales process

Cons: Lack of customizaion and must have knowledgeable technical staff to set up and interface with current programs

Overall: Inc sales

Great support!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Works as described, support is great and setup process is easy with their on boarding tea. Would definitely recommend.

Cons: It's a little more pricey than some of the competition. But for the functionality you receive it's well worth the cost

Just finished implementing, and already seeing the benefits

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saved Searches allow us to customize reports and see the information in a new unique way.
We were also able to easily set up a subsidiary in another country using NetSuite

Cons: It can be hard getting everything set up exactly as you need it once you go live, but once you figure it out it saves time.

Intuitive, easy to use, powerful functions.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite has advanced inventory functions that many smaller software do not have. It can easily scale up with the company as business grows.

Cons: It's hard to get good support. It also has a number of holes or missing capability that need to be plugged, you have to make a suggestion to the forum, and wait for the company to add to its new release, and the company may or may not fix that item in the next release.

a NetSuite view from the perspective of a user and partner

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: multi anything: - multi tennancy - multi currency - multi language absolute flexibilty / release secure customisation ALL in ONE product for ALL industries *** real/public CLOUD - Accounting - financials - controlling - reporting - KPIs Billing - recurring billing Payments - SEPA - bank reconciliation - credit card statement import - ERP - LEAD to CASH process - PROCUREMENT to PAY process - inventory Project management eCommerce ALL RELEASE SECURE - 2 x major release changes per year - since ~20 years - for 15000 "logos" = 40000+ clients HUNDREDS of PARTNERS worldwide Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure. interface / API / development plattform "in the cloud" Whatever is not fully included so far can be "attached" e.g. global HR - no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations. same with PAYROLE and BI - the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best and eCommerce - NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need. Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Cons: Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done. Not as "chique" as "best of bread" solutions The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Pricey Solution

Oct 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: NetSuite can be customized, is cloud-based, and gets the job done. Was a step up for us from Quick Books.

Cons: For our needs, it is overkill. The interface isn't the most intuitive and looks outdated. I wish we had stayed with Quick Books.

Capterra-loader

Lacking Integration with PSA Tool

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Cloud Based tool with the ability to customize areas to meet your needs. Home page dashboards allow for direct visibility to the things you care most about.

Cons: Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.

Overall: Cloud based product that was accessible anywhere with internet and it allowed us to reduce our internal hardware footprint.

Capterra-loader

Very power tracking tool for all parts of the business

Oct 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can connect just about everything with NetSuite and track all of your primary metrics in one place. You can build dashboards and reports on-the-fly to visualize your data.

Cons: There is definitely a learning curve with this tool. As with anything powerful, it can often feel overly complex or even cumbersome.

Overall: Ability to track multiple aspects of the business in one place. You can build reports and dashboards as needed.

A versatile software can help you

Oct 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The systems are easy to create items items by serial items for purchase or sales Reports for the inventory and evaluation adjust inventory transfer inventory

Cons: The setup needs to be clear from the beginning of the system. and set up the privileges for the user role are not easy.

Easy to use, helps get our products online quickly

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly, user specific for a company with different departments with varied functions. It's helpful to make sure that the interface functions best for the department using it, and the way it can be transformed for different purposes is astounding.

Cons: Could be more condensed to increase prime user experience. Often I feel like I have too many choices or get lost in a dropdown menu.

Netsuite is a strong platform with several integrations that manage small to big business

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool have several integrations with different systems like payment methods, warehouse organisation, shipping methods.
The structure of scripts and workflows let you manage the system accordingly with your needs.

Cons: The support is something that I believe that could be an improvement. Sometimes you have to explain the same thing several times and the response is not what you expected. The quality is good, but it is a gap that could be better.

Overall: We are new in the system, but in 1 year we were able to launch 2 websites, one in CA and one in US. Our sales are increasing as our visibility in the market.

Netsuite is one of those systems where you have a love and hate relationship.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The quoting system is a really simple and easy feature. It easily lists all the information needed such as items, prices, terms, and etc. It is pretty easy to run reports on too.

Cons: Trying to troubleshoot an issue or getting a hold of their support is really strenuous. In order to submit a ticket with them, you need to login via browser. If Netsuite is unable to be accessed via browser due to system down or other issues, you are basically out of luck.

Overall: The ability to create customized reports based on the connecting feature of Netsuite.

Does what it needs to do, but not always easily

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Netsuite does a good job organizing time entry across an enterprise level business. I'm only familiar with the front end, but my understanding is the back end reporting is more robust than more simplistic solutions.

Cons: This is a web-based software, and is not very fast. Some features seem to have been built with that back end reporting in mind, and not for the front end users. That can lead to inefficiencies for entering and approving time, which is not ideal.

Fantastic ERP system

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Cloud based. Allows team to work from anywhere.
Great integration with e-commerce
Streamlined/Time Saver

Cons: CSV upload feature allows for mass amounts of data changes to occur without having to manually edit anything. This can save hours throughout your work week.

Inventory Portion is NOT User Friendly

Aug 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You can see inventory across multiple locations on one screen. You can easily transfer inventory from one location to another.

Cons: It is difficult to track the inventory in a report as the format is not user friendly. They do not separate the pallet#/lot# by bin, and it is instead formatted as one. See below example; We would like to view all pallet numbers per bin; Bin# WHSE-001 Pallet# 1 Instead, the bin and pallet number are combined; WHSE-001-1

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

Cons: Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.

Overall: Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.

It has a lot of functions and takes too much time to customize it.

Jul 28, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Netsuite is powerful in varieties of functions and features. Also, Netsuite can be deeply customized.

Cons: It has a lot of functions but it's not very easy to use. Hard to customize. Expensive. Not good in shipping customization.

I use it to process all manual orders for a wholesale company

Jul 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The ease and straightforwardness of the software when it comes to processing sales orders, and the simpleness to look up reports that are already established within the system.

Cons: the different pages it creates and how much stuff you have to delete in the correct order if a mistake is made, also how you can't edit from the sales order until all the children documents are dead

Painful set up but robust software

Jul 21, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

Cons: I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Overall: The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

It's okay - could be better

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: You are able to customize a lot of the software to cater to your needs which is a HUGE plus - especially if you have someone with a great skill set for the builds.

Cons: We use this as an HRIS system, so there are some functions I wish this software could do such as org chart creation & ease of adding multiple direct deposit accounts.

Best software ....make billing a breeze

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very user friendly and helps make the process quick and easy. All the Bells and whistles.

NetSuite is the best accounting/program out there!!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Cons: It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Overall: Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

High quality, customizable software.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customize the software to current workflows and processes. Dashboards and customized searches add value.

Cons: There are a lot of addons for the software that seem as though they should or could be native. he reporting is sufficient for most all needs however when attempting some more complex reporting the report maker is less than intuitive.

I have worked on NetSuite implementation for several different companies.

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite can be customized or configured to handle pretty much everything you could possibly need (within reason, considering the type of software it is).

Cons: Since it's so robust, there is a lot to learn about using it. You will have to either hire someone in-house or a company that specifically works with NetSuite to administrate the software.

The best cloud ERP you can find

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

Cons: When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.

Overall: Best ratio of features and price on an ERP.

Complicated with little control for the end users. Not good for sales

Jun 13, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The reporting is useful for review of sales cycles and internal information. Allows easy tracking of deals.

Cons: Its difficult for sales rep to navigate. It takes to much time to enter the information for leads or prospects. I would like to streamline that. I hear SalesForce is much better.

Very good experience. It's easy to get the inventory report quickly and to help for inventory count

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When I doing the inventory adjustment . very easy to access and even I was the first time user. I can function very easily

Overall: I know a way easier to get my inventory adjustment done

NetSuite is not as easy to use as other similar software I used. It's difficult to create reports.

Jun 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: NetSuite is a cloud software so I can access it anywhere. Expense reports is easy to enter than other software I used.

Cons: NetSuite is difficult to navigate and to create reports. The user interface is not desirable. Needs improvement.

Loving the Net Suite system

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched to this system which is web based which was different than what we were using before. Processing of orders and transactions is easy.

Cons: Customization can be a bit difficult. Being that it's web based - sometimes things can take a bit longer however - it's well worth it

NetSuite Intergration Review

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Cons: Like I stated before the most used pages are hidden in the menus.

Overall: To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.

Recommendations to other buyers: Be prepared to custom develop your own webpages to make a lot of complicated legacy items work with NetSuite. If you just think transferring your data to NetSuite and think it will work out of the box then your in a big surprise. Overall NetSuite is a great product for a small to mid-level ERP system.

Not for the feint of heart but very powerful

Apr 12, 2017
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Power and flexibility.

Cons: Complex.

Overall: If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.

I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.

All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.

If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Recommendations to other buyers: Best to have a consultant or NetSuite partner help you with the implementation.

NS Review

Apr 12, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Many different functions

Cons: Not user friendly

Overall: Netsuite has a lot of really valuable functions. The huge drawback would be that it is not user friendly at all. Once you become trained in it's functions, it does have a lot to offer.

Good product, hard to find information

Apr 03, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Fast

Cons: Easily get lost.

Overall: I like the product, it is very fast and easy to use once you find the information you're looking for. Finding that information an be the hard part. Some screens you expect links to related information and they're not there. I get lost sometimes.

A great tool but not a solution

Mar 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation. We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale). It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.

Pros: Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources. Huge range of apps / partners can be used to establish exactly what your business needs.

Cons: You need access to specialist capabilities for a really effective implementation. Don't rely on their professional services unless you have very deep pockets. Customer service support is fine for simple issues and questions; usually good technical understanding but have trouble translating that into operational context. I've developed a fairly deep understanding of the entire suite excluding accounting. Helps me engage directly with the professional services and development people when working up solutions.

NetSuite is the only full performing ERP/CRM in the cloud.

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: NetSuite meets all expectations. Whether it's a simple "financials only" implementation or a full blow "entire enterprise with many modules" play, NetSuite fills the needs of most any small-to-medium business looking to either transition from an accounting-only platform or to grow to a centralized data platform. In addition to being a world class SaaS solution, NetSuite is also a quality PaaS solution as qualified configs and customizers can create custom functionality via fairly simple code.

Amazing ERP Solution

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully customizable to the business needs!

Cons: The learning curve could be a little high, but once you learn the basics is super easy to use.

Overall: I have been working for more than a year with NetSuite. Having used SAP, JD Edwards and other accounting and ERP software in the past, I can confidently say that NetSuite is by far the most complete, easiest to use and easiest to report out of. Apart from the fact that it allows yo to create automations or workflows for virtually everything your business needs. NetSuite controls and features and functionality are outstanding for this fully cloud-based solution.

Recommendations to other buyers: Just amazing!

Accounts Payable Review

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: N/A - Haven't been using it long yet

Cons: N/A

Overall: It's a good product for business. I would recommend this product to anyone that has a small business

Recommendations to other buyers: Always research and learn the software before purchase

Not so great product

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: There are plenty of limitations. Customer support isn't usually helpful. Sandbox refresh is painful. Has got APIs,but very less/unclear documentation.

Not a bad product but extremely slow

Jan 12, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use Netsuite to manage our client database. My particular experience with it is in the import and export of contact lists and product lists which can often be time consuming as the program often tends to run slowly; however, once we get past that it seems to function quite well.

Everything in one place

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.

Cons: The search constraints don't allow for too many layers in a single search. Case reports cant look into invoice pricing as the invoices are on the customer. A customer search can se that, but if you are starting with case parameters to understand a product profit margin from support, it requires some cross referencing in excel.

Overall: Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often).
Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved.
Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.

Very Robust

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reporting

Cons: Can be difficult to navigate

Overall: Transitioning from QuickBooks, NetSuite is a more robust platform. Will need some time to learn how to use all the features.

Recommendations to other buyers: Enroll in training