Who Uses This Software?

Over 2 million marketers at 150,000 companies around the world trust Campaign Monitor for simple and effective email marketing that delivers results.


Average Ratings

306 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
    See pricing details
  • Pricing Details
    Plans start at $9/month with 24/7 support.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Campaign Monitor
  • www.campaignmonitor.com/
  • Founded 2004
  • Australia

About Campaign Monitor

Sign up for free and start creating your first email immediately. Create pixel-perfect designs with our drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails. Design beautiful, branded, and personalized emails with our email builder that look incredible in every inbox, on every device. With our list management tools, you can manage your subscribers with ease and build segments based on your own criteria.


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Campaign Monitor Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

Campaign Monitor Reviews Recently Reviewed!


Expensive, difficult to use, but well-featured

Jun 15, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Campaign Monitor is one of those annoying software platforms you would much rather not have to use...but you end up feeling compelled to use due to the features and the fact some clients have used it before

Cons: The email builder leaves a LOT to be desired as does their hopeless customer service - they really don't seem to care

Vendor Response

by Campaign Monitor on June 20, 2018

I hate to hear that you had a poor experience with our support team, I¿d like to do what we can to make that right. Please feel free to get in touch with me at <http://help.campaignmonitor.com/contact/> - just ask to be forwarded to the manager so I can review your situation and see what we can do to help turn things around.

Capterra-loader

Best newsletter software product especially for resellers

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this is a top quality newsletter software product that my company can generate revenue with. It is one of the best out there so to add an opportunity to resell and integrate with our existing business is amazing. Has all the great features you would want and even as a reseller do the billing.

Just one of the best white label software I've ever used and fully customizable. Love each month getting a check and not really needing to do anything but add clients to it.

Cons: There is nothing to not like. My only ask would be to allow resellers to make way more margins off of the product.

Overall: My company is able to add additional SaaS revenue with little effort. This is a huge benefit in adding money to our bottom line.

A simple solution to large bulk emails

Jun 04, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's pricing is really reasonable. Since I had to juggle around a couple of mailing systems during last years, I was able to get an overview and compare it with competitors. At CampaignMonitor you really get your value in money even if it's simple solution.

Cons: It does not give you a lot of options to play with - so if you want to add some conditions etc you'll find yourself looking for other solution. Reporting CM providers is too simple and send over as graphic image with not many options to narrow it down.

Capterra-loader

Very simple for first timers

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'll admit I am a little new to this and so it was very easy to use for a first timer and I love the templates it offers.

Cons: It can get a little pricey for basic features. The customization can also be improved for the price given.

Overall: You get to easily build emails and it is great to have this function.

Easy to use email marketing tool

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its quite easy to create email campaigns with Campaign Monitor. It has a drag and drop interface for customizing the emails, which you can preview before sending it out. Automated campaigns can be also setup. Offers report to track each campaign.

Cons: I don't have any cons to say about it. The more you use it the more you discover what Campaign Monitor can do for your business.

Best way to automate email marketing and monitor the progres

May 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Campaign monitor has some powerful scheduling features which are worth mentioning. These features makes it the go to solution for campaign monitoring.

Cons: The user interface is quite old fashioned and still follows the 3D design trends which is so 2000s. This should be refined.

Easyt to use email marketing tool

May 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to learn this tool because of how simple and straight forward the UI is. It offers a great number of templates as well and has a generally working API which can be used to integrate in websites specially eccomerce ones.

Cons: I'd say it is a bit pricey and some of it's automation features only offer basic functions. Their free account also does not allow email sending so this is kind of a let down compared to other tools of the same nature that offers limited email sending for their free accounts.

Capterra-loader

Modern Look Makes Great Email

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Campaign Monitor was a brilliant find for me as I explored various options for Email Marketing for clients. Their user interface is pleasing and template options, plentiful. I'd say that this was one of the easiest platforms to integrate and out of the box ready. It seems like they are favored in terms of integrations with popular software so that is a plus. Overall I like the feel of the style on the template library and deliberately was perfect each time. For a sensible and wildly affordable option take them for a test drive and you will come to see why I put them at the top of my recommended list.

Cons: I wish the option of landing pages was also included so it could be an all in one. I also appreciate though that they stay in their lane and perfected their offering which I believe they have.

Overall: The access to a wide assortment of templates that are actually appropriate for professional grade emails is a huge benefit. The implementation is a breeze and they offer wonderful training Support on their website. Overall a great find.

Very good toolkit for email marketing

May 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: You won't need to think about "How to start" with this service. However, you are a perfectionist, you can create your own. After creation, you need to pass that through an integration platform. They help you with this amazingly.

Cons: It is expensive and for this much of price, you should be able to have a something %100 match to your preferences. They should really work on customization, and also offer a cheaper price to small companies such as startups.

Currently the best email service provider in the balance of powerful features and easy of use.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the email builder. That's what did it for me. But I also like Worldview, it's amazing. I also really like the reports, they are so easy to navigate and give deeper insights than I saw with other ESPs.

Cons: It's a little pricey compared to the alternatives, but I think it's worth it. One time I had a very bad issue which they apologized for and gave me a credit for, but it was really bad. Things happen, still a great company.

Capterra-loader

very good email marketing application easy and convenient to use with many essential tools

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you want to highlight a good email so that your clients do not miss it, Campaign Monitor is ideal.
Campaign Monitor provides us with a large number of essential tools for an email marketing job.
It provides us with a large number of templates and a good form of easy and comfortable editing to create and develop beautiful web designs.
allows us to manage and take control to send emails. perfect for advertising campaigns with a marketing contact organization.
It also includes a tool that keeps us informed in real time and details about who opened the emails and who shared it.
a copañia very attentive to its users. offers us 24/7 attention

Cons: Campaign Monitor only offers us a free demo. I think you should give a free trial of your service for a limited time to get more customers and see everything that this application offers.
I think this application should be developed in more languages to keep growing

Our campaign fundraiser go to

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I love its features it's so good for automated emails and promotional marketing. We use personalized campaign so we're raising money for YWCA, The Gospel Mission, and other nonprofits I also has a cool feature where you can monitor how well your campaigns before me. Good stuff.

Cons: We're just trying to get everybody else on board with this software so it sometimes it's tough to get everyone to login into use.

The best tool for agency's email marketing

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The simplistic user interface and great template library make Campaign Monitor a fantastic tool for email marketing. We use it at our agency to manage some clients e-newsletters - amazing product.

Cons: The pricing model can be expensive to deploy at scale depending on the pricing requirements of smaller clients.

This is a fairly user friendly software for creating emails and newsletters for marketing.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is customizable for each user's specific needs and that it is fairly user friendly and intuitive to use.

Cons: I've had an issue on occasion over the last 3 years where I have lost all of the editing changes I have made.

One of the best solutions

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We've tried Campaign Monitor's tools and loved it, such as HTML testing and campaign analytics. They have a great documentation which helps us improve e-mail marketing campaigns overall.

Cons: Their user interface and communication is not as good as MailChimp, they definitely could improve that

Use this to send mass email campaigns to subscribers. Very easy to use.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Each stage outlines exactly what is required before you launch a campaign which is a great help when smashing out campaign after campaign. The HTML editor that converts CSS inline is also very useful. Currently use if for all my larger clients.

Cons: A prettier UI would be a benefit. Mailchimp has got this bang on. Campaign Monitor feels a lot more stripped back (not a bad thing, just a personal preference)

We use it for designing client newsletter and managing communications

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perhaps we are a bit biased but this is the only tool that fits perfectly in our case - it has everything for an agency to design and send newsletter or communicate otherwise with our clients subscribers. Other tools are more oriented to somebody working insise companies.

Cons: Nothing really. It has everything other tool have and also has quite nice and clean interface, also easy to customize.

Overall: Ideal tool for agencies managing newsletters and other communications on behalf of their clients

Great for when you have advanced email marketing needs

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Lots of pre-built mobile-ready templates. If you require a custom one, the user interface for creating templates is simple as well. Lots of integration with popular eCommerce platforms.

Cons: This is quite pricey depending on how much subscribers you're emailing to compared to alternatives. No live support unless you want to pay even more.

A decent tool for the price, but challenging to train others on.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that this product is easily customizable and user-friendly for customizing your own designs. I felt that it was easy for me to make this product work for me the way I needed it to.

Cons: It was very challenging to train my sales team on using this product, even with a comprehensive step-by-step guide. This product might be best suited to controlled access and not having "too many hands in the pot".

Capterra-loader

Made our lives really easy whenever we had to send mass mailers to our +100,000 contact database.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: As a sales company with over 100,000 contacts in our data base, the thought of reaching such a large audience without some outside help was daunting. Campaign monitor made the process a breeze, and given the integration with SalesForce, there wasn't much more we could hope for.

Cons: I was not the person who set up our account with Campaign monitor, but I inherited a system that didn't exactly adhere to their policies, so we eventually ran into an issue with them. It would have been nice if their support team was a bit more understanding and amenable to working together. They were pretty cut and dry with policy violations.

is a software that allows you to have a personalized email and capture your style.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to use and very professional software, it is good when importing contacts for your ease. And also allows you to give a touch of personality to your emails.

Cons: It is somewhat expensive compared to other software of this type, it also limits you a lot with its templates. You could also add other options to make it a more complete and functional software

Capterra-loader

I found the software easy to use

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I find the software easy to use. The upload of data is very easy. I like the templates as they are clear and punchy.

Cons: Limited to only to Campaign Monitors templates. Would like the option to upload other templates that I have used for other email campaigns and or website campaigns.

Gets the job done ¿

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The data that CM is able to extract is pretty elaborate. Helps seeing the performance of campaigns and how to plan them better.

Cons: Wasn¿t very crazy about the UI/UX. For the price we paid I would have expected something better and friendlier to use.

It's a perfectly adequate email sending tool

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I had been experimenting with different solutions to help me keep in touch with my customers. Campaign Monitor was the most professional looking. I like how easy it is to import contact lists and how I'm able to add email addresses to the do not contact list if necessary. I would definitely recommend Campaign Monitor for those without much experience launching online/email campaigns, it is user friendly.

Cons: It would be great if you could build visual workflows for the marketing campaigns and set up triggers for those workflows. But the journeys they have in place are not bad.

Enterprise Friendly and Beautiful Email Campaigns

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used Campaign Monitor at my last job. I liked that it was built for web savvy marketers. My current employer uses MailChimp which is "accessible", but not nearly as powerful as Campaign Monitor.

Cons: Campaign Monitor was a harder sell to my bosses. They were more familiar with MailChimp, but familiarity shouldn't trump the right decision; but it did.

Sending emails to the prospective clients and earning money from it couldn't be more easier.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They let you set up basis templates if you have knowledge of basic HTML knowledge. Interns ans freelancers can make their own clients to send their own emails and make little savings of their own out of it. I say win win.

Cons: Setting up of and maintaining the emails sending list isn't as good as it should be. And customer support are a little hard to deal with.

Great Software!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has very nice templates for emailing prospective clients and it pretty easy to implement, the functions and features are so easy that I as a beginner was able to send out a vivid and catchy email!

Cons: The software is a bit pricey. I would like to be able to customize it even more. Once you pass the learning curve it is pretty simplistic.

Easiest Email System I¿ve Seen

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So easy to use, it¿s not even possiable to access the HTML or SQL. Anyone can pick this tool up easy.

Cons: Usually you compromize ease of use for robust, advanced features. But, there¿s not too many issues with this. Sometimes I have to be creative, but I have always made it work. I hope to see more on the automated program features - like being able to exclude if they¿re on another list.

Great product, friendly and very useful

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily send mass emails to customers and prospective customers, all quickly and professionally. Particularly I like the interface design.

Cons: It is difficult to find cons in Campaign Monitor. In general, all is well but I think it's a little expensive.

Fully-featured and expansive email marketing tool

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you a are looking for simplicity, this software is what you need to look at. Email monitoring is very easy and tracking is reliable.

Pros: The interface is simple and intuitive, as you don't have to spend hours figuring creating new templates. Cost is pretty low compared to other alternatives and availability of advanced features such as A/B testing, data segmentation really add to the overall package.

Cons: Limited ability to edit HTML once templates are uploaded. A more user friendly drag-and-drop editor would be a great addition to CampaignMonitor. Reporting could use improving, and better integrations for triggered emails would be great.

I highly recommend Campaign Monitor - great value for money and awesome for tracking

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Campaign Monitor for two years already. It's efficient, great for tracking and it's not fully integrated in our email marketing strategy. It's simple and straight-forward and compared to other similar platforms, it's great value for money.

Cons: Some other platforms are more competitive on pricing, but i always found that Campaign Monitor was my preferred email marketing platform.

Great value for the money

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Started using Campaign Monitor after a thorough search of competitors, and chose it and one more. CM is robust, offering many campaign options and integrations. It was a bit of a learning curve for me but for those who are already familiar with this sort of thing they won't have any issues.

Cons: There is a bit of a learning curve to get up to speed on their ecosystem. Sometimes the interface can be a bit choppy, but effective overall.

A very handy Marketing tool

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice User interface. Good collection of templates. Best for small businesses as it has pricing depends upon the quantity of newsletters sent.

Cons: List building can be painful sometimes. Need to improve customer support. Very limited data reports.

Great Product, Great Value

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I feel like I've tested nearly all of the email marketing software out there and Campaign Monitor is easily one of the best options out there. Great UI/UX, easy to use, and lots of integrations and templates. Highly recommended!

Cons: Getting used to the software was really the only small issue some of our team ran into. I was pretty used to Mailchimp and SendGrid so getting used to this wasn't too much of an issue. There is also lots of online tutorials and they have quality customer services as well.

Capterra-loader

Very good tool to use create campaigns by email

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are just beginning to work with this tool but until now I really like its features, it is very intuitive and makes it easy to create email campaigns.

Cons: Although I have little time using it, I still do not see any flaws, maybe they could add more templates options, in general I think it's excellent

This app is one of the best

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using this Application / Software is a very great choice that I have made in my career. So much useful for my career.

Very Nice!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have found campaign monitor very easy to use and love the fact that you can add edge to edge photos.

Terrible Account Reps

Mar 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: They are very impressive during the sales process to get you on the hook and then dump you during the onboarding process. The account reps at this company are horrendous. Very unprofessional. I was completely turned off by the way I was treated by this company.

Gets the job done for simple email campaigns

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use- you can set up an email campaign in minutes, and it's very user friendly. Works for basic email sends.

Cons: This is a great baseline tool for email marketing, but I wouldn't recommend it for complex nurture and lifecycle campaigns, as it is not as robust as other enterprise tools on the market.

Great way to set clients up to send emails plus you make money

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This platform is great for agencies or freelancers who want to set clients up to send their own emails but you make a percentage which you determine with every send they executed. It is also easy to set up the templates with basic html code.

Cons: The customer service would be the one con as it took forever to get a response the one time I needed it.

Capterra-loader

Very easy and useful monitor

Mar 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This software has very nice templates and relatively easy to implement, the functions and features are so good that the beginner can shortly send out an eye popping email.

Cons: Building and maintaining email distribution lists isn't the best feature I've seen, I think that it could be better.

Overall: It's a simple, friendly and very effective way to send mails.

Simple, reliable, and a great email marketing tool

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very nice interface, easy to learn and use, and you can easily customize lists based on your customer profiles.

Cons: Functionality is a tad limited and I would have liked more customization options or templates in the designs.

Overall: Was able to send out mass marketing emails and got terrific responses from my customers. Little did they know that my secret weapon was this here software.

follow up with networking contacts

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everytime i get a business card at a networking event i enter them into my campaign monitor database. i use this for low touch personalized outreach so people don't forget me

Cons: it's a little difficult to get campaign monitor working out of the box compared to other tools like mailchimp and constant contact

Very weak tool.

Mar 07, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Sends very (VERY) basic eNewsletters. Pricing is based on number of enewsletter sent, so it's basically pay-as-you-go which may be good for customers with limited budgets.

Probably best for small companies or organizations, not sending many newsletters, needing little customization, and not doing much marketing tracking.

Cons: Very few template or customization options. Extremely clunky editing widgets. Terrible customer service when help was requested setting up a new template. I received a response that was basically "Well I can do it, so the problem is clearly yours."

The data reports from the newsletters were very limited. Process for sending was very manual. Had to upload new lists (via excel) of recipients each time, for every newsletter sent.

Overall: Cheap newsletters.

Solid ESP that's like the Toyota of email solid, dependable, but not feature-rich.

Mar 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Extremely solid and reliable ESP. Doesn't go down often, and there are minimal issues with deliverability. The features are basic, but solid and there aren't many bugs.

Cons: There's a strong lack of features. For example, there are no simple ways to send emails to an unopened segment. There's also no way to easily clean/prune inactive email subscribers. And third, there are limitations on automation triggers.

Overall: It makes it easy for us to send emails to our list of 200,000+ subscribers. While the features are basic, and we want to see more advanced controls and segmentation features added, it's a stable system.

Another solid email marketing solution

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The worldview it's fun right? Now, for things that matter more: it has nice templates and relatively easy to implement. Customization could be improved. In the end if you get the job done, coming in than all it's left for you to do is watch those people opening your emails on worldview while siping your favorite drink, eh? ;)

Cons: There is room to improve the template customization and email segmentation. The way contacts are calculated for billing purposes is not ideal.

Great Email Marketing!

Feb 24, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and very simplistic. Love the UI, functions and features. Everyone including the beginner can shortly send out an eye popping email. They have brought my email campaigns to another level of professionalism.

Cons: Software is on the pricey side compared to others. The support is good although not with live. Only so much you can do customization wise. Other than that it does the job.

This program has changed the way we go about email campaigns. Now my email blast are less boring.

Feb 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has brought my mail campaigns to life. All of the emails I have made stand out beautifully. I try not to get too crazy with my decorations but overall they look much more professional.

Cons: There was definitely a learning process when I first started. I had expected this tool to be much easier. Granted I am not the most computer savvy.

Overall: I am able to create beautiful email campaigns in a very little amount of time.

Super helpful, and easy to use when you are getting started

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to get started with setting up your initial email lists for targeting.
Can easily customize lists based on customer attributes

Cons: Somewhat limited functionality. We still use Campaign monitor, but we split our time between this product and one of their competitors since we like the reporting features of one of their competitors.

Overall: The price is right. It has less functionality, but the ease of use and lower cost make this an important part of our email marketing strategy.

Mail automation

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice interface
Good plans, including pay-as-you-go
No branding in all plans (unlike mailchimp)
Excellent technical support
Localized versions

Cons: No disadvantages, really. Mailchimp somehow has more out-of-the box integrations. However, you can use zapier or IFTT for it.

The BEST email marketing and automation software

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love Campaign Monitor. While I've used a variety of other tools, it is by far the most streamlined tool I've experienced while offering the best looking emails. I was really impressed with how intuitive the user experience is and how good the templates looked across all browsers and devices.

Cons: So far I haven't found anything I dislike. Perhaps an easier way to move and sort contacts between lists would be helpful, but it's pretty straightforward already.

Campaign Monitor has been a great resource for some of my clients.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: They have some great features within their system like social sharing buttons in campaigns, an easy to use point-and-click editor, and nice analytics.

Cons: Though, it lacks though compared to other email automation services such as Infusionsoft or Hubspot.

Campaign Monitor makes email marketing easy with it's easy to use interface and a ton of features.

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it enables you to create great looking email without any prior experience or knowledge coding or building emails. They have a drag and drop email builder that allows you to quickly create beautiful, responsive, mobile-friendly emails in an easy to use interface. Their marketing automation features are also much easier to learn than some of their competitors.

Cons: For advanced email marketers with coding and development knowledge, Campaign Monitor is a little too simple. It really is geared to marketers who don't have a lot of development knowledge and lacks some of the features of Salesforce's Marketing Cloud.

Overall: The biggest benefit was that I was able to get up to speed and learn the software quickly. It wasn't overwhelming and I felt like I could build great looking emails right away.

A very useful option to send mail to the most important customers for your company

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When maintaining your customers, you must arm yourself with the best tools to keep them, in addition to having a good call to action you must have the right tools to reach them. And Campaign Monitos is ideal for that.

Overall: A simple, friendly and very effective way to send mails

Capterra-loader

I've used this product for many years and have always found what I needed.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of importing contacts and how easy it is to create a beautiful email with a true WYSIWYG editing tool. Great set of templates to start with. Cool map to watch opens as they happen.

Cons: I don't have a lot of issues here. I wish that I could see every open but I know that's a limitation on some mobile devices and not CM themselves.

A great email marketing tool that is easy to use.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can easily make a good looking email in a very short amount of time. The features make it very easy to create something.

Cons: Building and maintaining email distribution lists isn't the best feature I've seen. It's also cumbersome at times to go through past emails sent.

Tonnes of options, yet easy to use

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to pick up and use. Lot's of valuable features. Great statistics on campaign success. Easy to personalise emails. Great support documentation.

Cons: I really can't fault it, though it'd be a bonus to have more advanced personalisation options using IF statements. For example, if subscriber-custom-field = XYZ, then show ABC text, otherwise show DEF text.

Lots of easy to use options. Very affordable.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to customize for your needs. Price is very affordable for most mid-sized companies. Fields are easily customized, I especially like the world view.

Cons: Support was not quick to get back to you. There was no phone number to call, it is all online. The basic plan has limits.

Capterra-loader

Beautiful and simple Email ;arketing and Automation

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several companies that deliver the same service, but I have yet to see one as simple as this one.
Simple is always good.
Being able to design a high quality email AND to be able to setup the automation (email marketing) in a visual way

Cons: Even though it is very easy, and the templates are gorgeous, you need to have high quality images and at the right size in order to "switch" them in the templates.
And even though you can get ideas for automation paths you still have to define your own.

Overall: Managing your email marketing and automation in a simple way is a huge advantage.
This was made to be simple, so new and experienced users alike can benefit from this software

Solid email client that competes with best.

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, straightforward interface. Allows easy import/export of email contacts, with good pricing and total reliability. Love the map view mode after a send out and data reporting is flawless.

Cons: No inline editor puts it behind mailchimp in the regard, and templates are a little messy. Would also be good to preview for different devices - not possible currently.

Easy to use and an affordable application.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Product is Affordable.
Easy to use.
Can use for multitasking.
Can mail in groups.
Had wide variety of template.

Cons: Have limited features to integrate with other applications.
Have Limited customization and flexibility.
Limited email segmentation features.

Overall: Product is easy to use in affordable pricing but have limited coustmization.

Good software, it works

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a fantastic program for mailing. The emails that can be generated through this tool are very beautiful and elegant. The shipments work well and have a good reading rate.

The user support is very good so I highly recommend it.

Cons: For users who do not have as much knowledge in IT it can be a challenge to start with this software. There are many functions that are not so intuitive so they require some time to learn to manage.

In some cases the segmentation of the contact database can be complicated.

Capterra-loader

Average Email marketing Platform

Jan 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to upload contacts and to create and edit campaigns. This helped me to track open rates for the emails we send and to be able to follow up with those who have not opened the email yet which is better than mailchimp.

Cons: The payments and the editor are the things I don't like about the software. Also integrating the plug-ins is not that easy.

Overall: We had created same ad-campaigns so that our products have more outreach. I have generated some important traffic to the company blog with it's help.

The interface is intuitive and easy to use.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The UI is very responsive and easy to use. Even though it is easy to use it is also a very advanced and helpful UI.

Cons: I think the software is pretty expensive compared to competitor products. Besides the price point there are not a whole lot of cons to the software.

Campaign Monitor is a valuable tool in helping us craft our e-mails

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Campaign Monitor is a valuable tool for our company in helping us craft and personalize our e-mails.

Cons: Not to many complaints here. Though it could always be less expensive or a little easier to implement.

Overall: Campaign Monitor is a valuable tool for our company in helping us craft and personalize our e-mails.

Wow!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really helped me monitor the performance of my marketing campaigns and adjust my spend to where I'm seeing the most returns

Cons: Not sure how I feel about the long term viability of email in general. Lots of clients want to have me text them vs. email. But the product works well enough!

Simply the best email marketing tool!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Without any doubts Campaign Monitor is simply the best solution in email marketing. It's a powerful and reliable software with great functionality and features.

Cons: The main downside for me is that it's a bit pricey :( One more con is that provided email templates are pretty useless. It's always better to start from scratch.

Capterra-loader

Campaign Monitor makes it really easy to automate email marketing campaigns.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I had to use Campaign Monitor for the first time with a relatively short turnaround time to set up an email marketing campaign for a client. It was easy enough to use that I was able to find my way around the software without much trouble.

Cons: It is a very robust software, but the interface looks a bit dated. However, it does the job as you would expect it to.

Capterra-loader

An easy to use email marketing tool

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Nice email builder, easy to create and save templates. HTML email interface easy to manage. Price is reasonable per month.

Cons: No live support available and importing contacts can be a pain. The software is easy to use so support isn't much of an issue...until you need it.

Amazing

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was a customer with an account through a PR company and we needed me to create my own. I had never worked with Campaign Monitor or heard of them before. Maybe in passing I heard the name and it was this distant company who managed my emails. In contacting the company to change PR companies I worked with a representative, He was AMAZING. Really AMAZING, so much so I am writing this review instead of doing something else :) He gave great directions, made me feel important, and completely 100 + 1000% did what I needed him to do - IN ONE DAY. And I found out how awesome Campaign Monitor is! We can run clean, stunning post-program surveys using their templates - which are so beautiful and they did a great job creating a variety of templates. Seriously impressed and beyond thrilled to see what 2018 is partnering with Campaign Monitor.

Intuitive and clean

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for new users to understand with a great interface and deep functionality for more experienced users.

Cons: We had some lag times with support teams but this was the exception. Other than that it works like all the top tier applications in it's class

Not worth the money

Jan 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Not worth what you pay. Emails go to spam (it claims they don't, but the filtering software in most email services kicks it to spam)

Pros: It is actually difficult to find a lot of pros. While is does what it claims (sends mass emails, gives you feedback and responses).

Cons: The templates are more burdensome than helpful. A fully custom design wouldn't work for us. The value for the money just isn't there. Customer service didn't help... they just reiterated what was already clearly explained on the website. Overall, very disappointed and I will keep looking.

Great Email Marketing Software!

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We just recently switched to Campaign Monitor full time from a different email marketing campaign and the difference is just amazing! The customer supper is awesome, the interface is great, and the functionality is always improving.

Overall: Whenever we have an issue, we contact our account manager at Campaign Monitor and he runs it up the chain to get it put in the next update if possible.

The easiest way to send Marketing and Promotional campaign to your contacts

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use (drag and drop features) and templates are available to send professional-grade email marketing to your prospect customers.

Cons: Requires lot of time especially if you just started using the software. But one time only like encoding your contacts and making your first template.

Capterra-loader

After 10 years, still my preferred platform for email marketing

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Campaign's outstanding feature is it's ease of use. The interface is friendly and makes sense but does not dumb things down for advanced users.

Cons: My one complaint about Campaign Monitor is that their bespoke/custom template editor has not been updated in a long time, in favor of their drag and drop editor. The drag and drop editor is great, but it's still not enough for some of my clients who need very low level control over their branding.

Overall: Campaign Monitor allows my clients to easily send email marketing campaigns to their customers or users. The white-listing allows my agency to earn passive income.

Paid email marketing is simply better than free.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am not scientific about this, but it seems that delivery/open rates are better than when I used mailchimp.
Templates are neat and customizable, but I usually just modified my premise designs.
WSYWIG design works well and quickly.
Personalized segmentation options are very helpful.
Worldview is amazing - it is magical watching people open messages around the globe.
Last, but not least, price - very affordable for my size list of less than 500. And they offer non-profit rates.

Cons: While segments are very customizable, it is not easy putting clients into these segments, has to be done manually one-by-one (there are shortcuts for adding a new contact).

Would like to send test emails to multiple addresses that are clearly labeled as test!

Overall: Good price, great segmentation options, easy to interpret data, easy to design emails.

Fast response and very knowledgable

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer rep. from Campaign Monitor was very patient explaining all the functions of the software and easy to comprehend. Campaign Monitor was more advanced than what I was looking for to begin my marketing campaigns. They offer a full lead tracking system.

Disappointed in this one

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Setting up their email marketing emails was very simple and I like the templates that it comes with for you to choose from.

Cons: Their forms had me stumped. They advertised beautiful sign up forms but when I tried to design an inline / embed form, it was stripped and wasn't even showing up on my website. After contacting support (took them a while to respond) they told me I'd have to write my own html code to design the form. This was a huge disappointment. I had other questions as well but figured out the solution before they responded. On top of that I paid to try it out which they refused to refund me. I've tried other services that all came with a 30 day money back. Even Mailchimp has refunded me for things they legally did not have to. I ended up using Sumo forms instead which work great with MailChimp.

Capterra-loader

Have been using for a number of years. Customer service has always been great.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: White label; regular improvements to software; drag and drop works well and a lot of functionality -- but you do have to think creatively. Have never had the emails not appear appropriately on various devices. Good reporting.

Cons: Would like an option to add names other than through a spreadsheet; ability to adjust the code (of course, that could break the delivery track record I spoke about earlier).

Overall: White label; ability to add an archive to my website; easy for recipients to share; added more templates and drag & drop which significantly improved productivity; preview works very well. Really eliminated a lot of the need for adjustments after testing.

It's a Great App for Marketing

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing app with amazing options it's a updated solution of email marketing without any boundations Or errors.

The dashboard is very clean, which is a nice respite from often-busy business software interfaces.

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used Campaign Monitor and still follow their progress as I was impressed at their start product, yet for some time I have switched to Mailerlite which surprised me with nice payment plan and great features.

Pros: You can add subscribers as you're setting up your first campaign or as a separate process. Subscribers must be part of a list that you create, although you can set up unlimited lists, which is one way to segment your usersCreating a campaign is also easy. To start, you just need a name, subject line, and an email address for the "From" field (you can set up a separate "reply to" email as well).

Cons: Campaign Monitor may lack live support and third-party integrations, but it offers a simple way to connect with your audience through email marketing, including auto-responders and a new suite of analytics.

Great for basic email campaigns

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: No frills, easy to get set up and send email campaigns. List management is simple and it's easy to generate forms to help build your lists. Awesome customer support!

Cons: WYSIWYG editor leaves a lot to be desired for users with non-coder backgrounds. Automations require a monthly plan which for my company's use is not a realistic plan.

Overall: A great way to start learning and playing around with email marketing.

So much creative ability and user-friendly!

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super easy to use and there are a ton of templates to build off of. Stats are also easy to read and report off of.

Overall: It's a pretty solid email software and nothing really bothers me about it. Other email software may sync better with your CRM, depending what you use.

Templates are easy to use and you can accomplish just about everything you need to do with them.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Templates are easy to use and you can accomplish just about everything you need to do with them. Customer support rocks. They're quick and accurate.

Cons: I wish they would allow the user to stop an A/B test or a campaign when it's in progress. Mistakes happen and this would limit damage.

Fantastic software and a great team behind it!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Campaign Monitor is so easy to use and it's a great way to create attractive, well-designed emails for our customers.

Overall: I am constantly recommending Campaign monitor to clients and friends.

Campaign Monitor is by far the most simple, yet powerful, subscriber and campaign manager.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their designer is easy to use, but yet provides great power features like dynamic parameters, draggable sections, and more. The ability to create and manage different templates for different uses is very handy. Their support is top-notch and always responsive within a couple of hours.

Cons: Their pricing is higher than other services, so it can sometimes be a hard sell to clients, especially as they add more subscribers. It can get expensive to do one-off campaigns to lots of subscribers.

Overall: The ability to spin up new accounts for clients makes it a no-brainer.

Best email marketing and automation solution i've used so far!

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've used other email marketing tools for different reasons over the years, but still always came back to read Campaign Monitor's excellent email marketing advice on their blogs and articles about best practices. Finally took the plunge a year ago and moved all our subscribers over. No regrets whatsoever!

Just the amazing email editor and template manager is enough to make me leave everything else and use Campaign Monitor. The extensive segmentation tools, super clear and well-formed APIs to connect with our CRM and outstanding customer journey setup is above and beyond what i've seen from other tools in the market. Oh and their brilliant responsive all-platform templates!!

Also, when they say 'award-winning' and round the clock support / success teams, they mean it! Definitely and whole-heartedly recommended!

Cons: I'm nit-picking, but how Campaign Monitor counts subscribers (in order to bill us) is different from some of the other tools out there. For e.g. if the same subscriber is in two mailing lists, it counts as two for billing purposes. If you have many lists, it tends to balloon your billing subscription out a bit.

easy to use and lots of options. Effective segmentation and workflow tools

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great workflow system lets you really segment and get the most out of your lists. Creating campaign is also very easy and the drag and drop features mean you can create beautiful emails quickly! There's also many pre-set design to choose from so you can always find something that suits your brand.

Cons: My only disappointment is that when you make a change to a workflow, existing subscribers are not pushed through, this means you need to really think and plan your workflow in its entirety from the beginning or create a new one.

I have been a user for a number of years. I own a retail store and use to communicate w/customers

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a lot of power and flexibility. A user with little computer expertise can make it work, or more complex efforts are possible, too. User support is excellent, regardless how large or small you might be. I don't think it would be possible to find a better communications vehicle for the cost.

Cons: I would like to see more WORD functions included in the email text options. I would include underlining, bullet lists and few other options.

Overall: IT helps drive customers into the store and to stay in touch with them, in general. We can present images that focus on what we want customers to think about. It gives customers a way to send feedback, if they want to do so. It provides attractive templates that allow us to create a consistent, recognizable look.

Best email marketing campaign out there with its incredible features!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Excellent tracking options
- Great user interface - one of the main reasons why I'd choose it over its competitors
- Multiple themes to choose from
- Flexible pricing options
- Great features include A/B testing, inbox previews, opportunity to grow your list and personalized emailing option

Overall: The main advantage of using Campaign Monitor over other email marketing software is ease of use. It's a very well designed software that helps create, schedule and send emails to customers. I have never faced any glitches or downtime sessions with Campaign Monitor. It is easy to add tracking codes to personalize emails and the tracking reports are quite advanced. If you opt for the Premier option, you get access to all the great features along with a dedicated manager.

One of the best email broadcasting tools that I've used to date

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used to use this in a previous role but have no need for it currently, but after working through a series of similar tools this one really impressed me, good UI and some really great features that make it stand out from similar tools showing some creativity from the team that made it.

Cons: Wasn't the fastest to load / run, sometimes it would stall a bit, but was not an issue because it was so nice to use otherwise.

Using CM for years and very happy

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Especially liked the integration with Get Feedback. Super easy to use - appreciate that things stay pretty consistent so I don't have to look for familiar tools with every update. Nice to share real-time reports with clients. Great price-no mandatory subscription. :-)

Cons: Would like to see some updates to editing, like more specific sharing options in each section of the email. Would also like to see an easy way to view and print small versions of the campaigns.

Great app!

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can say that this application is great and easy to use for monitoring campaigns which helped our business.

Cons: The cost for small businesses is too high. If only the price were a bit lower maybe we would subscribe to this tool.

Easy to use product with excellent options

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.

Cons: The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.

Overall: Easy to use professional product.

I've used Campaign Monitor for many years & decided to use it in my current role, as the best sol'n.

Aug 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's cost effective for small mailings. It's pared down style make it easy to use - there are no distractions!

Cons: WYSIWYG editor could speed up content editing.
Apparently I need to write more text in this field, but can't think of any more cons. Enough text now.

Overall: Cost-effective, straightforward.

Easy to use and they've thought of everything!

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The built-in list management and report systems are top-notch. You could skip Excel entirely if were so inclined.

Cons: There are a few operations that I wish we were able to do in bulk like copying emails and deleting lists.

Overall: We save tremendous amounts of time and energy by designing our emails and generating our lists and letting Campaign Monitor take care of the rest.

A fantastic tool for email marketing

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Australian Made. Easy to use, lots of features. Constantly being updated with new and useful features. Amazing support - patient, friendly and knowledgeable.

Cons: Email editing tool has a few UI niggles and could do with a few fixes, but doesn't all software?
Could always be cheaper, but couldn't all software?

Overall: Great insights into the success/value of my email marketing

World-class Customer Support

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact we have the ability to offer a white label solution to our clients and can manage all of the accounts from one log-in.

Overall: Allows us to offer additional services to our clients. if I had to find something I would say that the having so much functionality can be difficult to get to grips with.

Easy and effective email marketing

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great, simple and clean templates for immediate use. We can import our campaigns created in HTML that we used to send to our customers, The survey option it's a great option to insert in our campaigns

Cons: The support for basic account it´s only by email phone . The price is high if you have few emails to sent.

This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan user)

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You get a:
> WYSIWYG email editor (making responsive email design & development a piece of cake).
> Conditional email blocks based on list segmentation or conditions.
> Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions
> User management to limit access to the lists and control actual email deployment
> Ability to run unlimited basic Spam Filter, Firewall and Email Client tests
> New reporting tab makes monitoring email performance much easier

Cons: The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.

Overall: Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration