Who Uses This Software?

Over 2 million marketers at 150,000 companies around the world trust Campaign Monitor for simple and effective email marketing that delivers results.


Average Ratings

276 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
    See pricing details
  • Pricing Details
    Plans start at $9/month with 24/7 support.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Campaign Monitor
  • www.campaignmonitor.com/
  • Founded 2004
  • Australia

About Campaign Monitor

Sign up for free and start creating your first email immediately. Create pixel-perfect designs with our drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails. Design beautiful, branded, and personalized emails with our email builder that look incredible in every inbox, on every device. With our list management tools, you can manage your subscribers with ease and build segments based on your own criteria.


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Campaign Monitor Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Campaign Monitor Reviews Recently Reviewed!


Great product, friendly and very useful

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily send mass emails to customers and prospective customers, all quickly and professionally. Particularly I like the interface design.

Cons: It is difficult to find cons in Campaign Monitor. In general, all is well but I think it's a little expensive.

Fully-featured and expansive email marketing tool

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you a are looking for simplicity, this software is what you need to look at. Email monitoring is very easy and tracking is reliable.

Pros: The interface is simple and intuitive, as you don't have to spend hours figuring creating new templates. Cost is pretty low compared to other alternatives and availability of advanced features such as A/B testing, data segmentation really add to the overall package.

Cons: Limited ability to edit HTML once templates are uploaded. A more user friendly drag-and-drop editor would be a great addition to CampaignMonitor. Reporting could use improving, and better integrations for triggered emails would be great.

I highly recommend Campaign Monitor - great value for money and awesome for tracking

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I've been using Campaign Monitor for two years already. It's efficient, great for tracking and it's not fully integrated in our email marketing strategy. It's simple and straight-forward and compared to other similar platforms, it's great value for money.

Cons: Some other platforms are more competitive on pricing, but i always found that Campaign Monitor was my preferred email marketing platform.

Great value for the money

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Started using Campaign Monitor after a thorough search of competitors, and chose it and one more. CM is robust, offering many campaign options and integrations. It was a bit of a learning curve for me but for those who are already familiar with this sort of thing they won't have any issues.

Cons: There is a bit of a learning curve to get up to speed on their ecosystem. Sometimes the interface can be a bit choppy, but effective overall.

A very handy Marketing tool

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice User interface. Good collection of templates. Best for small businesses as it has pricing depends upon the quantity of newsletters sent.

Cons: List building can be painful sometimes. Need to improve customer support. Very limited data reports.

Great Product, Great Value

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I feel like I've tested nearly all of the email marketing software out there and Campaign Monitor is easily one of the best options out there. Great UI/UX, easy to use, and lots of integrations and templates. Highly recommended!

Cons: Getting used to the software was really the only small issue some of our team ran into. I was pretty used to Mailchimp and SendGrid so getting used to this wasn't too much of an issue. There is also lots of online tutorials and they have quality customer services as well.

Capterra-loader

Very good tool to use create campaigns by email

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are just beginning to work with this tool but until now I really like its features, it is very intuitive and makes it easy to create email campaigns.

Cons: Although I have little time using it, I still do not see any flaws, maybe they could add more templates options, in general I think it's excellent

This app is one of the best

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Using this Application / Software is a very great choice that I have made in my career. So much useful for my career.

Very Nice!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have found campaign monitor very easy to use and love the fact that you can add edge to edge photos.

Terrible Account Reps

Mar 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: They are very impressive during the sales process to get you on the hook and then dump you during the onboarding process. The account reps at this company are horrendous. Very unprofessional. I was completely turned off by the way I was treated by this company.

Gets the job done for simple email campaigns

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use- you can set up an email campaign in minutes, and it's very user friendly. Works for basic email sends.

Cons: This is a great baseline tool for email marketing, but I wouldn't recommend it for complex nurture and lifecycle campaigns, as it is not as robust as other enterprise tools on the market.

Great way to set clients up to send emails plus you make money

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This platform is great for agencies or freelancers who want to set clients up to send their own emails but you make a percentage which you determine with every send they executed. It is also easy to set up the templates with basic html code.

Cons: The customer service would be the one con as it took forever to get a response the one time I needed it.

Capterra-loader

Very easy and useful monitor

Mar 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This software has very nice templates and relatively easy to implement, the functions and features are so good that the beginner can shortly send out an eye popping email.

Cons: Building and maintaining email distribution lists isn't the best feature I've seen, I think that it could be better.

Overall: It's a simple, friendly and very effective way to send mails.

Simple, reliable, and a great email marketing tool

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very nice interface, easy to learn and use, and you can easily customize lists based on your customer profiles.

Cons: Functionality is a tad limited and I would have liked more customization options or templates in the designs.

Overall: Was able to send out mass marketing emails and got terrific responses from my customers. Little did they know that my secret weapon was this here software.

follow up with networking contacts

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everytime i get a business card at a networking event i enter them into my campaign monitor database. i use this for low touch personalized outreach so people don't forget me

Cons: it's a little difficult to get campaign monitor working out of the box compared to other tools like mailchimp and constant contact

Very weak tool.

Mar 07, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Sends very (VERY) basic eNewsletters. Pricing is based on number of enewsletter sent, so it's basically pay-as-you-go which may be good for customers with limited budgets.

Probably best for small companies or organizations, not sending many newsletters, needing little customization, and not doing much marketing tracking.

Cons: Very few template or customization options. Extremely clunky editing widgets. Terrible customer service when help was requested setting up a new template. I received a response that was basically "Well I can do it, so the problem is clearly yours."

The data reports from the newsletters were very limited. Process for sending was very manual. Had to upload new lists (via excel) of recipients each time, for every newsletter sent.

Overall: Cheap newsletters.

Solid ESP that's like the Toyota of email solid, dependable, but not feature-rich.

Mar 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Extremely solid and reliable ESP. Doesn't go down often, and there are minimal issues with deliverability. The features are basic, but solid and there aren't many bugs.

Cons: There's a strong lack of features. For example, there are no simple ways to send emails to an unopened segment. There's also no way to easily clean/prune inactive email subscribers. And third, there are limitations on automation triggers.

Overall: It makes it easy for us to send emails to our list of 200,000+ subscribers. While the features are basic, and we want to see more advanced controls and segmentation features added, it's a stable system.

Another solid email marketing solution

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The worldview it's fun right? Now, for things that matter more: it has nice templates and relatively easy to implement. Customization could be improved. In the end if you get the job done, coming in than all it's left for you to do is watch those people opening your emails on worldview while siping your favorite drink, eh? ;)

Cons: There is room to improve the template customization and email segmentation. The way contacts are calculated for billing purposes is not ideal.

Great Email Marketing!

Feb 24, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and very simplistic. Love the UI, functions and features. Everyone including the beginner can shortly send out an eye popping email. They have brought my email campaigns to another level of professionalism.

Cons: Software is on the pricey side compared to others. The support is good although not with live. Only so much you can do customization wise. Other than that it does the job.

This program has changed the way we go about email campaigns. Now my email blast are less boring.

Feb 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has brought my mail campaigns to life. All of the emails I have made stand out beautifully. I try not to get too crazy with my decorations but overall they look much more professional.

Cons: There was definitely a learning process when I first started. I had expected this tool to be much easier. Granted I am not the most computer savvy.

Overall: I am able to create beautiful email campaigns in a very little amount of time.

The UI is neat, simple and straightforward. It works like a charm. The support is great

Feb 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Genuinely care Really quick turnaround time Product fluency Thoroughness Confidence Objectiveness
Very easy to get started with setting up your initial email lists for targeting. Can easily customize lists based on customer attributes

Cons: On the template it wasn't exactly clear how to insert a logo that included a picture with text if the logo wasn't print ready.
I'd have to invent something. I wish every time I picked up the phone to talk to someone in this situation it could go his smoothly.

Super helpful, and easy to use when you are getting started

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to get started with setting up your initial email lists for targeting.
Can easily customize lists based on customer attributes

Cons: Somewhat limited functionality. We still use Campaign monitor, but we split our time between this product and one of their competitors since we like the reporting features of one of their competitors.

Overall: The price is right. It has less functionality, but the ease of use and lower cost make this an important part of our email marketing strategy.

Mail automation

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice interface
Good plans, including pay-as-you-go
No branding in all plans (unlike mailchimp)
Excellent technical support
Localized versions

Cons: No disadvantages, really. Mailchimp somehow has more out-of-the box integrations. However, you can use zapier or IFTT for it.

The BEST email marketing and automation software

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love Campaign Monitor. While I've used a variety of other tools, it is by far the most streamlined tool I've experienced while offering the best looking emails. I was really impressed with how intuitive the user experience is and how good the templates looked across all browsers and devices.

Cons: So far I haven't found anything I dislike. Perhaps an easier way to move and sort contacts between lists would be helpful, but it's pretty straightforward already.

Campaign Monitor has been a great resource for some of my clients.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: They have some great features within their system like social sharing buttons in campaigns, an easy to use point-and-click editor, and nice analytics.

Cons: Though, it lacks though compared to other email automation services such as Infusionsoft or Hubspot.

Campaign Monitor makes email marketing easy with it's easy to use interface and a ton of features.

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it enables you to create great looking email without any prior experience or knowledge coding or building emails. They have a drag and drop email builder that allows you to quickly create beautiful, responsive, mobile-friendly emails in an easy to use interface. Their marketing automation features are also much easier to learn than some of their competitors.

Cons: For advanced email marketers with coding and development knowledge, Campaign Monitor is a little too simple. It really is geared to marketers who don't have a lot of development knowledge and lacks some of the features of Salesforce's Marketing Cloud.

Overall: The biggest benefit was that I was able to get up to speed and learn the software quickly. It wasn't overwhelming and I felt like I could build great looking emails right away.

A very useful option to send mail to the most important customers for your company

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When maintaining your customers, you must arm yourself with the best tools to keep them, in addition to having a good call to action you must have the right tools to reach them. And Campaign Monitos is ideal for that.

Overall: A simple, friendly and very effective way to send mails

Capterra-loader

I've used this product for many years and have always found what I needed.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of importing contacts and how easy it is to create a beautiful email with a true WYSIWYG editing tool. Great set of templates to start with. Cool map to watch opens as they happen.

Cons: I don't have a lot of issues here. I wish that I could see every open but I know that's a limitation on some mobile devices and not CM themselves.

A great email marketing tool that is easy to use.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can easily make a good looking email in a very short amount of time. The features make it very easy to create something.

Cons: Building and maintaining email distribution lists isn't the best feature I've seen. It's also cumbersome at times to go through past emails sent.

Tonnes of options, yet easy to use

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to pick up and use. Lot's of valuable features. Great statistics on campaign success. Easy to personalise emails. Great support documentation.

Cons: I really can't fault it, though it'd be a bonus to have more advanced personalisation options using IF statements. For example, if subscriber-custom-field = XYZ, then show ABC text, otherwise show DEF text.

Lots of easy to use options. Very affordable.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to customize for your needs. Price is very affordable for most mid-sized companies. Fields are easily customized, I especially like the world view.

Cons: Support was not quick to get back to you. There was no phone number to call, it is all online. The basic plan has limits.

Capterra-loader

Beautiful and simple Email ;arketing and Automation

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several companies that deliver the same service, but I have yet to see one as simple as this one.
Simple is always good.
Being able to design a high quality email AND to be able to setup the automation (email marketing) in a visual way

Cons: Even though it is very easy, and the templates are gorgeous, you need to have high quality images and at the right size in order to "switch" them in the templates.
And even though you can get ideas for automation paths you still have to define your own.

Overall: Managing your email marketing and automation in a simple way is a huge advantage.
This was made to be simple, so new and experienced users alike can benefit from this software

Solid email client that competes with best.

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, straightforward interface. Allows easy import/export of email contacts, with good pricing and total reliability. Love the map view mode after a send out and data reporting is flawless.

Cons: No inline editor puts it behind mailchimp in the regard, and templates are a little messy. Would also be good to preview for different devices - not possible currently.

Easy to use and an affordable application.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Product is Affordable.
Easy to use.
Can use for multitasking.
Can mail in groups.
Had wide variety of template.

Cons: Have limited features to integrate with other applications.
Have Limited customization and flexibility.
Limited email segmentation features.

Overall: Product is easy to use in affordable pricing but have limited coustmization.

Good software, it works

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a fantastic program for mailing. The emails that can be generated through this tool are very beautiful and elegant. The shipments work well and have a good reading rate.

The user support is very good so I highly recommend it.

Cons: For users who do not have as much knowledge in IT it can be a challenge to start with this software. There are many functions that are not so intuitive so they require some time to learn to manage.

In some cases the segmentation of the contact database can be complicated.

Capterra-loader

Average Email marketing Platform

Jan 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to upload contacts and to create and edit campaigns. This helped me to track open rates for the emails we send and to be able to follow up with those who have not opened the email yet which is better than mailchimp.

Cons: The payments and the editor are the things I don't like about the software. Also integrating the plug-ins is not that easy.

Overall: We had created same ad-campaigns so that our products have more outreach. I have generated some important traffic to the company blog with it's help.

The interface is intuitive and easy to use.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The UI is very responsive and easy to use. Even though it is easy to use it is also a very advanced and helpful UI.

Cons: I think the software is pretty expensive compared to competitor products. Besides the price point there are not a whole lot of cons to the software.

Campaign Monitor is a valuable tool in helping us craft our e-mails

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Campaign Monitor is a valuable tool for our company in helping us craft and personalize our e-mails.

Cons: Not to many complaints here. Though it could always be less expensive or a little easier to implement.

Overall: Campaign Monitor is a valuable tool for our company in helping us craft and personalize our e-mails.

Wow!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really helped me monitor the performance of my marketing campaigns and adjust my spend to where I'm seeing the most returns

Cons: Not sure how I feel about the long term viability of email in general. Lots of clients want to have me text them vs. email. But the product works well enough!

Simply the best email marketing tool!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Without any doubts Campaign Monitor is simply the best solution in email marketing. It's a powerful and reliable software with great functionality and features.

Cons: The main downside for me is that it's a bit pricey :( One more con is that provided email templates are pretty useless. It's always better to start from scratch.

Capterra-loader

Campaign Monitor makes it really easy to automate email marketing campaigns.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I had to use Campaign Monitor for the first time with a relatively short turnaround time to set up an email marketing campaign for a client. It was easy enough to use that I was able to find my way around the software without much trouble.

Cons: It is a very robust software, but the interface looks a bit dated. However, it does the job as you would expect it to.

This product is useful for its price.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The drag and drop features are nice for building customized campaigns. The user experience is very friendly and easy to use.

Cons: Allowing different people to send out their campaigns is a nice feature, however, the training could be better. We ran into a few snags where people kept making copies of the campaigns and then would be confused as to which one to select.

Capterra-loader

An easy to use email marketing tool

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Nice email builder, easy to create and save templates. HTML email interface easy to manage. Price is reasonable per month.

Cons: No live support available and importing contacts can be a pain. The software is easy to use so support isn't much of an issue...until you need it.

Amazing

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was a customer with an account through a PR company and we needed me to create my own. I had never worked with Campaign Monitor or heard of them before. Maybe in passing I heard the name and it was this distant company who managed my emails. In contacting the company to change PR companies I worked with a representative, He was AMAZING. Really AMAZING, so much so I am writing this review instead of doing something else :) He gave great directions, made me feel important, and completely 100 + 1000% did what I needed him to do - IN ONE DAY. And I found out how awesome Campaign Monitor is! We can run clean, stunning post-program surveys using their templates - which are so beautiful and they did a great job creating a variety of templates. Seriously impressed and beyond thrilled to see what 2018 is partnering with Campaign Monitor.

Intuitive and clean

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for new users to understand with a great interface and deep functionality for more experienced users.

Cons: We had some lag times with support teams but this was the exception. Other than that it works like all the top tier applications in it's class

Not worth the money

Jan 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Not worth what you pay. Emails go to spam (it claims they don't, but the filtering software in most email services kicks it to spam)

Pros: It is actually difficult to find a lot of pros. While is does what it claims (sends mass emails, gives you feedback and responses).

Cons: The templates are more burdensome than helpful. A fully custom design wouldn't work for us. The value for the money just isn't there. Customer service didn't help... they just reiterated what was already clearly explained on the website. Overall, very disappointed and I will keep looking.

Great Email Marketing Software!

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We just recently switched to Campaign Monitor full time from a different email marketing campaign and the difference is just amazing! The customer supper is awesome, the interface is great, and the functionality is always improving.

Overall: Whenever we have an issue, we contact our account manager at Campaign Monitor and he runs it up the chain to get it put in the next update if possible.

The easiest way to send Marketing and Promotional campaign to your contacts

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use (drag and drop features) and templates are available to send professional-grade email marketing to your prospect customers.

Cons: Requires lot of time especially if you just started using the software. But one time only like encoding your contacts and making your first template.

Capterra-loader

After 10 years, still my preferred platform for email marketing

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Campaign's outstanding feature is it's ease of use. The interface is friendly and makes sense but does not dumb things down for advanced users.

Cons: My one complaint about Campaign Monitor is that their bespoke/custom template editor has not been updated in a long time, in favor of their drag and drop editor. The drag and drop editor is great, but it's still not enough for some of my clients who need very low level control over their branding.

Overall: Campaign Monitor allows my clients to easily send email marketing campaigns to their customers or users. The white-listing allows my agency to earn passive income.

Paid email marketing is simply better than free.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am not scientific about this, but it seems that delivery/open rates are better than when I used mailchimp.
Templates are neat and customizable, but I usually just modified my premise designs.
WSYWIG design works well and quickly.
Personalized segmentation options are very helpful.
Worldview is amazing - it is magical watching people open messages around the globe.
Last, but not least, price - very affordable for my size list of less than 500. And they offer non-profit rates.

Cons: While segments are very customizable, it is not easy putting clients into these segments, has to be done manually one-by-one (there are shortcuts for adding a new contact).

Would like to send test emails to multiple addresses that are clearly labeled as test!

Overall: Good price, great segmentation options, easy to interpret data, easy to design emails.

Fast response and very knowledgable

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer rep. from Campaign Monitor was very patient explaining all the functions of the software and easy to comprehend. Campaign Monitor was more advanced than what I was looking for to begin my marketing campaigns. They offer a full lead tracking system.

Disappointed in this one

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Setting up their email marketing emails was very simple and I like the templates that it comes with for you to choose from.

Cons: Their forms had me stumped. They advertised beautiful sign up forms but when I tried to design an inline / embed form, it was stripped and wasn't even showing up on my website. After contacting support (took them a while to respond) they told me I'd have to write my own html code to design the form. This was a huge disappointment. I had other questions as well but figured out the solution before they responded. On top of that I paid to try it out which they refused to refund me. I've tried other services that all came with a 30 day money back. Even Mailchimp has refunded me for things they legally did not have to. I ended up using Sumo forms instead which work great with MailChimp.

Capterra-loader

Have been using for a number of years. Customer service has always been great.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: White label; regular improvements to software; drag and drop works well and a lot of functionality -- but you do have to think creatively. Have never had the emails not appear appropriately on various devices. Good reporting.

Cons: Would like an option to add names other than through a spreadsheet; ability to adjust the code (of course, that could break the delivery track record I spoke about earlier).

Overall: White label; ability to add an archive to my website; easy for recipients to share; added more templates and drag & drop which significantly improved productivity; preview works very well. Really eliminated a lot of the need for adjustments after testing.

It's a Great App for Marketing

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing app with amazing options it's a updated solution of email marketing without any boundations Or errors.

The dashboard is very clean, which is a nice respite from often-busy business software interfaces.

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used Campaign Monitor and still follow their progress as I was impressed at their start product, yet for some time I have switched to Mailerlite which surprised me with nice payment plan and great features.

Pros: You can add subscribers as you're setting up your first campaign or as a separate process. Subscribers must be part of a list that you create, although you can set up unlimited lists, which is one way to segment your usersCreating a campaign is also easy. To start, you just need a name, subject line, and an email address for the "From" field (you can set up a separate "reply to" email as well).

Cons: Campaign Monitor may lack live support and third-party integrations, but it offers a simple way to connect with your audience through email marketing, including auto-responders and a new suite of analytics.

Great for basic email campaigns

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: No frills, easy to get set up and send email campaigns. List management is simple and it's easy to generate forms to help build your lists. Awesome customer support!

Cons: WYSIWYG editor leaves a lot to be desired for users with non-coder backgrounds. Automations require a monthly plan which for my company's use is not a realistic plan.

Overall: A great way to start learning and playing around with email marketing.

So much creative ability and user-friendly!

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super easy to use and there are a ton of templates to build off of. Stats are also easy to read and report off of.

Overall: It's a pretty solid email software and nothing really bothers me about it. Other email software may sync better with your CRM, depending what you use.

Templates are easy to use and you can accomplish just about everything you need to do with them.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Templates are easy to use and you can accomplish just about everything you need to do with them. Customer support rocks. They're quick and accurate.

Cons: I wish they would allow the user to stop an A/B test or a campaign when it's in progress. Mistakes happen and this would limit damage.

Fantastic software and a great team behind it!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Campaign Monitor is so easy to use and it's a great way to create attractive, well-designed emails for our customers.

Overall: I am constantly recommending Campaign monitor to clients and friends.

Campaign Monitor is by far the most simple, yet powerful, subscriber and campaign manager.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their designer is easy to use, but yet provides great power features like dynamic parameters, draggable sections, and more. The ability to create and manage different templates for different uses is very handy. Their support is top-notch and always responsive within a couple of hours.

Cons: Their pricing is higher than other services, so it can sometimes be a hard sell to clients, especially as they add more subscribers. It can get expensive to do one-off campaigns to lots of subscribers.

Overall: The ability to spin up new accounts for clients makes it a no-brainer.

Best email marketing and automation solution i've used so far!

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've used other email marketing tools for different reasons over the years, but still always came back to read Campaign Monitor's excellent email marketing advice on their blogs and articles about best practices. Finally took the plunge a year ago and moved all our subscribers over. No regrets whatsoever!

Just the amazing email editor and template manager is enough to make me leave everything else and use Campaign Monitor. The extensive segmentation tools, super clear and well-formed APIs to connect with our CRM and outstanding customer journey setup is above and beyond what i've seen from other tools in the market. Oh and their brilliant responsive all-platform templates!!

Also, when they say 'award-winning' and round the clock support / success teams, they mean it! Definitely and whole-heartedly recommended!

Cons: I'm nit-picking, but how Campaign Monitor counts subscribers (in order to bill us) is different from some of the other tools out there. For e.g. if the same subscriber is in two mailing lists, it counts as two for billing purposes. If you have many lists, it tends to balloon your billing subscription out a bit.

easy to use and lots of options. Effective segmentation and workflow tools

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great workflow system lets you really segment and get the most out of your lists. Creating campaign is also very easy and the drag and drop features mean you can create beautiful emails quickly! There's also many pre-set design to choose from so you can always find something that suits your brand.

Cons: My only disappointment is that when you make a change to a workflow, existing subscribers are not pushed through, this means you need to really think and plan your workflow in its entirety from the beginning or create a new one.

I have been a user for a number of years. I own a retail store and use to communicate w/customers

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a lot of power and flexibility. A user with little computer expertise can make it work, or more complex efforts are possible, too. User support is excellent, regardless how large or small you might be. I don't think it would be possible to find a better communications vehicle for the cost.

Cons: I would like to see more WORD functions included in the email text options. I would include underlining, bullet lists and few other options.

Overall: IT helps drive customers into the store and to stay in touch with them, in general. We can present images that focus on what we want customers to think about. It gives customers a way to send feedback, if they want to do so. It provides attractive templates that allow us to create a consistent, recognizable look.

Best email marketing campaign out there with its incredible features!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Excellent tracking options
- Great user interface - one of the main reasons why I'd choose it over its competitors
- Multiple themes to choose from
- Flexible pricing options
- Great features include A/B testing, inbox previews, opportunity to grow your list and personalized emailing option

Overall: The main advantage of using Campaign Monitor over other email marketing software is ease of use. It's a very well designed software that helps create, schedule and send emails to customers. I have never faced any glitches or downtime sessions with Campaign Monitor. It is easy to add tracking codes to personalize emails and the tracking reports are quite advanced. If you opt for the Premier option, you get access to all the great features along with a dedicated manager.

One of the best email broadcasting tools that I've used to date

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used to use this in a previous role but have no need for it currently, but after working through a series of similar tools this one really impressed me, good UI and some really great features that make it stand out from similar tools showing some creativity from the team that made it.

Cons: Wasn't the fastest to load / run, sometimes it would stall a bit, but was not an issue because it was so nice to use otherwise.

Using CM for years and very happy

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Especially liked the integration with Get Feedback. Super easy to use - appreciate that things stay pretty consistent so I don't have to look for familiar tools with every update. Nice to share real-time reports with clients. Great price-no mandatory subscription. :-)

Cons: Would like to see some updates to editing, like more specific sharing options in each section of the email. Would also like to see an easy way to view and print small versions of the campaigns.

Great app!

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can say that this application is great and easy to use for monitoring campaigns which helped our business.

Cons: The cost for small businesses is too high. If only the price were a bit lower maybe we would subscribe to this tool.

Easy to use product with excellent options

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.

Cons: The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.

Overall: Easy to use professional product.

I've used Campaign Monitor for many years & decided to use it in my current role, as the best sol'n.

Aug 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's cost effective for small mailings. It's pared down style make it easy to use - there are no distractions!

Cons: WYSIWYG editor could speed up content editing.
Apparently I need to write more text in this field, but can't think of any more cons. Enough text now.

Overall: Cost-effective, straightforward.

Easy to use and they've thought of everything!

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The built-in list management and report systems are top-notch. You could skip Excel entirely if were so inclined.

Cons: There are a few operations that I wish we were able to do in bulk like copying emails and deleting lists.

Overall: We save tremendous amounts of time and energy by designing our emails and generating our lists and letting Campaign Monitor take care of the rest.

A fantastic tool for email marketing

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Australian Made. Easy to use, lots of features. Constantly being updated with new and useful features. Amazing support - patient, friendly and knowledgeable.

Cons: Email editing tool has a few UI niggles and could do with a few fixes, but doesn't all software?
Could always be cheaper, but couldn't all software?

Overall: Great insights into the success/value of my email marketing

World-class Customer Support

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact we have the ability to offer a white label solution to our clients and can manage all of the accounts from one log-in.

Overall: Allows us to offer additional services to our clients. if I had to find something I would say that the having so much functionality can be difficult to get to grips with.

Easy and effective email marketing

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great, simple and clean templates for immediate use. We can import our campaigns created in HTML that we used to send to our customers, The survey option it's a great option to insert in our campaigns

Cons: The support for basic account it´s only by email phone . The price is high if you have few emails to sent.

This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan user)

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You get a:
> WYSIWYG email editor (making responsive email design & development a piece of cake).
> Conditional email blocks based on list segmentation or conditions.
> Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions
> User management to limit access to the lists and control actual email deployment
> Ability to run unlimited basic Spam Filter, Firewall and Email Client tests
> New reporting tab makes monitoring email performance much easier

Cons: The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.

Overall: Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration

Love it!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful analytics, easy to use email marketing program. Coming from Constant Contact, I feel it is more robust and an email powerhouse.

Cons: I wish they had support or a paid email campaign program to help SMB and those who need or want some assistance.

Overall: Email analytics and email automation.

Fairly easy product to use immediately.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: To get started, it didn't take a huge amount of training. Granted, my first attempts were somewhat limited.

Cons: Sometimes feel like the editing features are somewhat limited. Understand this also makes the product easy to use.

Overall: Easy publishing software to get started.

Good and looks professional

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use in general but takes a while to understand. Like if you go back looking for remplates, irs not intuitive.

Cons: Depending on subscribers, it can get very expensive. The billing is difficult to understand. You get billed twice a month. Be careful to manage subsribers

It just works !

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clear, clutter-free interface with the right tools for the job, everything is made to concentrate on your emailmarketing objectives and not how to use the tool :) I've been using CM for close to 10 years and have witnessed their progressive and intelligent implementations : nothing is added that you won't *really* need and once it's added it's especially intuitive. Add to that Campaign Monitor's daily tips, blog posts, ressources and especially their outstanding client support : you just can't go wrong.

Cons: Hard to fin anything really, maybe certain ways of implementing behavioral segments but then again maybe it's my Marketing objectives that aren't clear enough...

Always easy to use and feedback on queries is fabulous

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled. Circumstances often change and a re-write can be a necessity!

Cons: I would like to be able to customise my eflyers a little more than is currently possible. I have downloaded an HTML template but I am still restricted with what I can alter in design terms.

Piece of cake

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the drag and drop functionality on editing an email. Also, the segmentation functionality is great and allows marketers to be specific and stop spamming people. The software is very user-friendly., even juniors in the team can figure out how to use it.

Cons: Could be easier to edit imported templates. If you import your template you can only edit on the HTML code

very good.

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: we like everything, how to create a campaign, it is easy to handle, nice templates, overview, world map, easy working with the system.

Cons: I cannot tell you this, sorry...no idea as all is ok and working very well. a bit too expensive if you use only one newsletter per month.

Campaign Monitor is the original mailing list innovator

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When a company pays attention to design and usability its a clear sign that they care about how well their software works. CampaignMonitor is that kinds of company. I've been using their services for nearly a decade and they never seize to amaze with the quality of their features.
CampaignMonitor is very easy to use, both for creation of campaigns and for checking stats.

Cons: The price tag to check how the email design will look in different email clients. It would be nice to have this as a built in feature.

Overall: Want reliable and easy to use (but very powerful) email delivery service - then CampaignMonitor is a safe choice.

I have always used Publisher but I was introduced to Campaign Monitor and I just love it!

Jun 10, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes me plan ahead and think. I have to be patient....and when I am it works perfectly and does a great job.

Cons: I cannot get my font size any larger than 16...I have clicked and clicked to no avail. I would like subscribers to be removed and not charged for once they have bounced and unsubscribed.

Overall we are quite happy with Campaign Monitor

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have found Campaign Monitor to be generally intuitive to use. Initial challenges in setup were overcome quite easily. Reasonable range of Do It Yourself templates that are customisable. Campaign Monitor has help information to guide operator of the S/W

Cons: Have trouble inserting Pictures into an email and have to structure the communication to add any pictures at the bottom under the text

Excellent customer service

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, very adaptable to different client needs, set up really well for organised isatio a, individuals or small consultant agencies like me

Cons: Some of the invisible formatting can be vexing, for example heading sizes can slip into paragraphs and you can think its fixed on preview but it shows up again in test emails, or, worse, the real thing.

Great service, I wasn't expecting to get so much support at this price.

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use once you did a few campaign. The look and automation (responsive) is great. I like to have a tab in my CRM also.

Cons: I would like more automations with my CRM Salesforce, like updating a member in a list when I creat a new lead.

Easy to use- great results. Help desk exceptional

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for a novice like me, yet results look very professional. I look forward to developing my skills further.

A worthy provider in a sea of wannabes

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Campaign Monitor has always been top notch. We've been using it for 10+ years now. Nearly any complaint I could drum up about the service is easily explained by the fact that they take email sender reputation seriously. Initially, we had to undergo a manual review before being allowed to send to lists over a certain size. We also have to jump through a few hoops to send from any given domain, which can be troublesome for domains that our clients own (for which we cannot request DNS changes).

Perhaps the only feature which hasn't evolved over the years that should have is the campaign preview functionality. You're allowed to send a manual preview to up to 5 users (manually entered). You can do this indefinitely, but it's not conducive to say, sending to a client seed list for preview across various depts. The only other option is to send an actual copy of the campaign at $5 + $/recipient. Not a huge deal breaker until you have a picky client and have to send 3-4 previews.

Overall though, this is a small blemish in an otherwise fantastic tool. The company clearly values UX simplicity and usability over feature bloat and getting started couldn't be easier. Give it a shot for just a few cents. What do you have to lose?

Great Product, Great Service

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign monitor has been an awesome tool to communicate . It's a simple to use, great value for money wand backed up by outstanding customer service and support.

Incredibly easy & effective blast emailing system

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I didn't know where to begin....Campaign Monitor gave me professionally designed tempates and tools to make me look good with my leads, etc. Great tools and filters and results on who clicked and what they clicked on so you can follow up with warm leads. And the A/B testing on a portion of the email blast is great for increasing your opens 20% easy. Great tools!

Simply the best

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For nearly 7 years I have been using CM for all my clients - of the companies I worked for, as well as my own business. In terms of functionality and versatility on EDM CM is in its own league. They're one of the few genuine companies out there always trying hard to find room to improve their software and customer services. Such relentless effort is a great encouragement to whoever works in the digital industry - you cannot go wrong if you're customer focused!

Love Campaign Monitor. Best Email platform I have seen so far!

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very intuitive and ease to use setup.
Features I have not seen with other email systems at extremely affordable pricing.
Amazingly elaborate and swift response to questions.
Thank you so much! Great value for money and awesome support!!

Campaign Monitor are leading the way

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I needed to set up a complex automated email journey and Campaign Monitor was the only system that was up to the job. I was able to use built in features throughout, and create a highly bespoke experience for my customers, without any need for coding; this was important as I didn't have budget for a developer or consultant to set up a system for me. I'm sure it could still be made a lot easier, but I think this is just the start and look forward to seeing how the system develops. When I needed help along the way the team were extremely quick to respond and took the time to understand my specific technical questions, rather than just sending back a stock answer - overall extremely impressive.

Awesome technical help defies the laws of physics!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We sent an email blast with a wrong Contact link. Seemingly, against all odds of both physics and law enforcement, Breetel, one of CM's tech crew, was able to change the link in an email that was already sent out! Kind of a minor miracle, actually: that an email sent with a wrong link, now magically has the right link. And it avoided making us look bad in the eyes of our client. Not that we weren't fans of CM before, but are even more so now. Oh, and of course, we're also card-carrying members of the Breetel Fan Club. That is all. Thanks!

You're simply the best

Mar 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Better than all the rest. Better than anyone, anyone I've ever met.

Yes you are awesome. Thanks for jumping to my aid.

Fabulous personal customer support

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's not very often that I need support from Campaign Monitor, thankfully! But on the 2 occasions I did, they replied within 24 hours....even on a weekend!

And it was a real human who replied, not an automated troubleshooting bot.

It felt great to know that even though I am a client without a mammoth list, I still matter :)

Thank you!

Great support from Campaign Monitor

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have to sing the praises of the support team at Campaign Monitor. I have always received a prompt reply and useful advice and given real help. The support is very important for me as we do not have technical staff here in the office. Well done and keep it up all of your lovely people!

A go-to winner

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great functionality, easy to use (very intuitive) and set up, and to grow and develop email marketing programmes. Very impressed by the Automation functionality which is streets ahead of other products on the market at this level and price point.

Always good

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use. Good automation features. Inexpensive. Excellent service. A great alternative to Mailchimp (I've moved most of my own and my clients' email marketing to CM.)

Consultancy services from Campaign Monitor in the short term?

Feb 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: By not having the internal direct marketing and html expertise, we rely on our advertising agency to create emails and newsletter templates. Ideally, we would have preferred to work directly with a Campaign Monitor account manager to implement our customer marketing strategy and action plan.
Paid consultancy services, from a basic level to a full package (incl. segment + campaign definition and set up; email & enews creation; ongoing performance reviews and recommendation action plans), would be very useful to us and other businesses lacking the expertise internally.