Who Uses This Software?

Over 2 million marketers at 150,000 companies around the world trust Campaign Monitor for simple and effective email marketing that delivers results.


Average Ratings

258 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
    See pricing details
  • Pricing Details
    Plans start at $9/month with 24/7 support.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Campaign Monitor
  • www.campaignmonitor.com/
  • Founded 2004
  • Australia

About Campaign Monitor

Sign up for free and start creating your first email immediately. Create pixel-perfect designs with our drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails. Design beautiful, branded, and personalized emails with our email builder that look incredible in every inbox, on every device. With our list management tools, you can manage your subscribers with ease and build segments based on your own criteria.


Spotlight_media_placeholder

Campaign Monitor Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Campaign Monitor Reviews Recently Reviewed!


Super helpful, and easy to use when you are getting started

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to get started with setting up your initial email lists for targeting.
Can easily customize lists based on customer attributes

Cons: Somewhat limited functionality. We still use Campaign monitor, but we split our time between this product and one of their competitors since we like the reporting features of one of their competitors.

Overall: The price is right. It has less functionality, but the ease of use and lower cost make this an important part of our email marketing strategy.

Mail automation

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Nice interface
Good plans, including pay-as-you-go
No branding in all plans (unlike mailchimp)
Excellent technical support
Localized versions

Cons: No disadvantages, really. Mailchimp somehow has more out-of-the box integrations. However, you can use zapier or IFTT for it.

The BEST email marketing and automation software

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I absolutely love Campaign Monitor. While I've used a variety of other tools, it is by far the most streamlined tool I've experienced while offering the best looking emails. I was really impressed with how intuitive the user experience is and how good the templates looked across all browsers and devices.

Cons: So far I haven't found anything I dislike. Perhaps an easier way to move and sort contacts between lists would be helpful, but it's pretty straightforward already.

Campaign Monitor has been a great resource for some of my clients.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: They have some great features within their system like social sharing buttons in campaigns, an easy to use point-and-click editor, and nice analytics.

Cons: Though, it lacks though compared to other email automation services such as Infusionsoft or Hubspot.

Campaign Monitor makes email marketing easy with it's easy to use interface and a ton of features.

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it enables you to create great looking email without any prior experience or knowledge coding or building emails. They have a drag and drop email builder that allows you to quickly create beautiful, responsive, mobile-friendly emails in an easy to use interface. Their marketing automation features are also much easier to learn than some of their competitors.

Cons: For advanced email marketers with coding and development knowledge, Campaign Monitor is a little too simple. It really is geared to marketers who don't have a lot of development knowledge and lacks some of the features of Salesforce's Marketing Cloud.

Overall: The biggest benefit was that I was able to get up to speed and learn the software quickly. It wasn't overwhelming and I felt like I could build great looking emails right away.

Excellent platform to set up for clients and you can generate revenue as well

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Once you set up the templates, your clients can use with ease and every time they send a campaign you make money (pending you set up to mark up emails). Payment is made via paypal which is great.

Overall: Great email platform to set up for clients to do their own email marketing plus you can make a percentage every time the client sends. When every I have had a questions, the support team has provided timely response.

A very useful option to send mail to the most important customers for your company

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When maintaining your customers, you must arm yourself with the best tools to keep them, in addition to having a good call to action you must have the right tools to reach them. And Campaign Monitos is ideal for that.

Overall: A simple, friendly and very effective way to send mails

Capterra-loader

I've used this product for many years and have always found what I needed.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of importing contacts and how easy it is to create a beautiful email with a true WYSIWYG editing tool. Great set of templates to start with. Cool map to watch opens as they happen.

Cons: I don't have a lot of issues here. I wish that I could see every open but I know that's a limitation on some mobile devices and not CM themselves.

A great email marketing tool that is easy to use.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You can easily make a good looking email in a very short amount of time. The features make it very easy to create something.

Cons: Building and maintaining email distribution lists isn't the best feature I've seen. It's also cumbersome at times to go through past emails sent.

Tonnes of options, yet easy to use

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to pick up and use. Lot's of valuable features. Great statistics on campaign success. Easy to personalise emails. Great support documentation.

Cons: I really can't fault it, though it'd be a bonus to have more advanced personalisation options using IF statements. For example, if subscriber-custom-field = XYZ, then show ABC text, otherwise show DEF text.

Lots of easy to use options. Very affordable.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to customize for your needs. Price is very affordable for most mid-sized companies. Fields are easily customized, I especially like the world view.

Cons: Support was not quick to get back to you. There was no phone number to call, it is all online. The basic plan has limits.

Capterra-loader

Beautiful and simple Email ;arketing and Automation

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are several companies that deliver the same service, but I have yet to see one as simple as this one.
Simple is always good.
Being able to design a high quality email AND to be able to setup the automation (email marketing) in a visual way

Cons: Even though it is very easy, and the templates are gorgeous, you need to have high quality images and at the right size in order to "switch" them in the templates.
And even though you can get ideas for automation paths you still have to define your own.

Overall: Managing your email marketing and automation in a simple way is a huge advantage.
This was made to be simple, so new and experienced users alike can benefit from this software

Solid email client that competes with best.

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, straightforward interface. Allows easy import/export of email contacts, with good pricing and total reliability. Love the map view mode after a send out and data reporting is flawless.

Cons: No inline editor puts it behind mailchimp in the regard, and templates are a little messy. Would also be good to preview for different devices - not possible currently.

Easy to use and an affordable application.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Product is Affordable.
Easy to use.
Can use for multitasking.
Can mail in groups.
Had wide variety of template.

Cons: Have limited features to integrate with other applications.
Have Limited customization and flexibility.
Limited email segmentation features.

Overall: Product is easy to use in affordable pricing but have limited coustmization.

Good software, it works

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a fantastic program for mailing. The emails that can be generated through this tool are very beautiful and elegant. The shipments work well and have a good reading rate.

The user support is very good so I highly recommend it.

Cons: For users who do not have as much knowledge in IT it can be a challenge to start with this software. There are many functions that are not so intuitive so they require some time to learn to manage.

In some cases the segmentation of the contact database can be complicated.

Capterra-loader

Average Email marketing Platform

Jan 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to upload contacts and to create and edit campaigns. This helped me to track open rates for the emails we send and to be able to follow up with those who have not opened the email yet which is better than mailchimp.

Cons: The payments and the editor are the things I don't like about the software. Also integrating the plug-ins is not that easy.

Overall: We had created same ad-campaigns so that our products have more outreach. I have generated some important traffic to the company blog with it's help.

The interface is intuitive and easy to use.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The UI is very responsive and easy to use. Even though it is easy to use it is also a very advanced and helpful UI.

Cons: I think the software is pretty expensive compared to competitor products. Besides the price point there are not a whole lot of cons to the software.

Campaign Monitor is a valuable tool in helping us craft our e-mails

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Campaign Monitor is a valuable tool for our company in helping us craft and personalize our e-mails.

Cons: Not to many complaints here. Though it could always be less expensive or a little easier to implement.

Overall: Campaign Monitor is a valuable tool for our company in helping us craft and personalize our e-mails.

Wow!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really helped me monitor the performance of my marketing campaigns and adjust my spend to where I'm seeing the most returns

Cons: Not sure how I feel about the long term viability of email in general. Lots of clients want to have me text them vs. email. But the product works well enough!

Simply the best email marketing tool!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Without any doubts Campaign Monitor is simply the best solution in email marketing. It's a powerful and reliable software with great functionality and features.

Cons: The main downside for me is that it's a bit pricey :( One more con is that provided email templates are pretty useless. It's always better to start from scratch.

Very clean and easy to use!

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I just tested out Campaign monitor and found it very easy to use. I also loved the way you could make the images stretch edge to edge.

Cons:
I would love some more customization in drag & drop editor.

Capterra-loader

Campaign Monitor makes it really easy to automate email marketing campaigns.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I had to use Campaign Monitor for the first time with a relatively short turnaround time to set up an email marketing campaign for a client. It was easy enough to use that I was able to find my way around the software without much trouble.

Cons: It is a very robust software, but the interface looks a bit dated. However, it does the job as you would expect it to.

This product is useful for its price.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The drag and drop features are nice for building customized campaigns. The user experience is very friendly and easy to use.

Cons: Allowing different people to send out their campaigns is a nice feature, however, the training could be better. We ran into a few snags where people kept making copies of the campaigns and then would be confused as to which one to select.

Capterra-loader

An easy to use email marketing tool

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Nice email builder, easy to create and save templates. HTML email interface easy to manage. Price is reasonable per month.

Cons: No live support available and importing contacts can be a pain. The software is easy to use so support isn't much of an issue...until you need it.

Amazing

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was a customer with an account through a PR company and we needed me to create my own. I had never worked with Campaign Monitor or heard of them before. Maybe in passing I heard the name and it was this distant company who managed my emails. In contacting the company to change PR companies I worked with a representative, He was AMAZING. Really AMAZING, so much so I am writing this review instead of doing something else :) He gave great directions, made me feel important, and completely 100 + 1000% did what I needed him to do - IN ONE DAY. And I found out how awesome Campaign Monitor is! We can run clean, stunning post-program surveys using their templates - which are so beautiful and they did a great job creating a variety of templates. Seriously impressed and beyond thrilled to see what 2018 is partnering with Campaign Monitor.

Intuitive and clean

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy for new users to understand with a great interface and deep functionality for more experienced users.

Cons: We had some lag times with support teams but this was the exception. Other than that it works like all the top tier applications in it's class

Awesome

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows to hold yourself and your team accountable, improve visibility into team priorities, and ensure nothing slips through the cracks.

Cons: No complains about this software. Everything seems right and would guide to the right place of your designated work task.

Not worth the money

Jan 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Not worth what you pay. Emails go to spam (it claims they don't, but the filtering software in most email services kicks it to spam)

Pros: It is actually difficult to find a lot of pros. While is does what it claims (sends mass emails, gives you feedback and responses).

Cons: The templates are more burdensome than helpful. A fully custom design wouldn't work for us. The value for the money just isn't there. Customer service didn't help... they just reiterated what was already clearly explained on the website. Overall, very disappointed and I will keep looking.

Great Email Marketing Software!

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We just recently switched to Campaign Monitor full time from a different email marketing campaign and the difference is just amazing! The customer supper is awesome, the interface is great, and the functionality is always improving.

Overall: Whenever we have an issue, we contact our account manager at Campaign Monitor and he runs it up the chain to get it put in the next update if possible.

The easiest way to send Marketing and Promotional campaign to your contacts

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use (drag and drop features) and templates are available to send professional-grade email marketing to your prospect customers.

Cons: Requires lot of time especially if you just started using the software. But one time only like encoding your contacts and making your first template.

Capterra-loader

After 10 years, still my preferred platform for email marketing

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Campaign's outstanding feature is it's ease of use. The interface is friendly and makes sense but does not dumb things down for advanced users.

Cons: My one complaint about Campaign Monitor is that their bespoke/custom template editor has not been updated in a long time, in favor of their drag and drop editor. The drag and drop editor is great, but it's still not enough for some of my clients who need very low level control over their branding.

Overall: Campaign Monitor allows my clients to easily send email marketing campaigns to their customers or users. The white-listing allows my agency to earn passive income.

Paid email marketing is simply better than free.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I am not scientific about this, but it seems that delivery/open rates are better than when I used mailchimp.
Templates are neat and customizable, but I usually just modified my premise designs.
WSYWIG design works well and quickly.
Personalized segmentation options are very helpful.
Worldview is amazing - it is magical watching people open messages around the globe.
Last, but not least, price - very affordable for my size list of less than 500. And they offer non-profit rates.

Cons: While segments are very customizable, it is not easy putting clients into these segments, has to be done manually one-by-one (there are shortcuts for adding a new contact).

Would like to send test emails to multiple addresses that are clearly labeled as test!

Overall: Good price, great segmentation options, easy to interpret data, easy to design emails.

Fast response and very knowledgable

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer rep. from Campaign Monitor was very patient explaining all the functions of the software and easy to comprehend. Campaign Monitor was more advanced than what I was looking for to begin my marketing campaigns. They offer a full lead tracking system.

Disappointed in this one

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Setting up their email marketing emails was very simple and I like the templates that it comes with for you to choose from.

Cons: Their forms had me stumped. They advertised beautiful sign up forms but when I tried to design an inline / embed form, it was stripped and wasn't even showing up on my website. After contacting support (took them a while to respond) they told me I'd have to write my own html code to design the form. This was a huge disappointment. I had other questions as well but figured out the solution before they responded. On top of that I paid to try it out which they refused to refund me. I've tried other services that all came with a 30 day money back. Even Mailchimp has refunded me for things they legally did not have to. I ended up using Sumo forms instead which work great with MailChimp.

Capterra-loader

Have been using for a number of years. Customer service has always been great.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: White label; regular improvements to software; drag and drop works well and a lot of functionality -- but you do have to think creatively. Have never had the emails not appear appropriately on various devices. Good reporting.

Cons: Would like an option to add names other than through a spreadsheet; ability to adjust the code (of course, that could break the delivery track record I spoke about earlier).

Overall: White label; ability to add an archive to my website; easy for recipients to share; added more templates and drag & drop which significantly improved productivity; preview works very well. Really eliminated a lot of the need for adjustments after testing.

Capterra-loader

If you're looking for something basic to get started with...start here

Nov 16, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about Campaign Monitor is that users without a technical background can fly it with relative ease. It provides functions that a general purpose email marketer would expect.

Cons: At the technical end of the market place: those whom are technically minded would find it more beneficial when emailing at volume to use Mandrill or Amazon as their SMTP provider and connect that service up to a cheaper tool.

When you're getting great results out of email marketing and you're looking to improve on your results, Campaign Monitor probably isn't the tool that is going to help you get there. It doesn't really do A/B testing and can't handle dynamic rendering of dynamic content. It's functionality is fairly limited in comparison to something like Salesforce Marketing Cloud.

Overall: It allowed me to delegate to less technically minded members of my team email marketing.

It's a Great App for Marketing

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing app with amazing options it's a updated solution of email marketing without any boundations Or errors.

The dashboard is very clean, which is a nice respite from often-busy business software interfaces.

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I have used Campaign Monitor and still follow their progress as I was impressed at their start product, yet for some time I have switched to Mailerlite which surprised me with nice payment plan and great features.

Pros: You can add subscribers as you're setting up your first campaign or as a separate process. Subscribers must be part of a list that you create, although you can set up unlimited lists, which is one way to segment your usersCreating a campaign is also easy. To start, you just need a name, subject line, and an email address for the "From" field (you can set up a separate "reply to" email as well).

Cons: Campaign Monitor may lack live support and third-party integrations, but it offers a simple way to connect with your audience through email marketing, including auto-responders and a new suite of analytics.

Great for basic email campaigns

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: No frills, easy to get set up and send email campaigns. List management is simple and it's easy to generate forms to help build your lists. Awesome customer support!

Cons: WYSIWYG editor leaves a lot to be desired for users with non-coder backgrounds. Automations require a monthly plan which for my company's use is not a realistic plan.

Overall: A great way to start learning and playing around with email marketing.

So much creative ability and user-friendly!

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use and there are a ton of templates to build off of. Stats are also easy to read and report off of.

Overall: It's a pretty solid email software and nothing really bothers me about it. Other email software may sync better with your CRM, depending what you use.

Templates are easy to use and you can accomplish just about everything you need to do with them.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Templates are easy to use and you can accomplish just about everything you need to do with them. Customer support rocks. They're quick and accurate.

Cons: I wish they would allow the user to stop an A/B test or a campaign when it's in progress. Mistakes happen and this would limit damage.

Fantastic software and a great team behind it!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Campaign Monitor is so easy to use and it's a great way to create attractive, well-designed emails for our customers.

Overall: I am constantly recommending Campaign monitor to clients and friends.

Campaign Monitor is by far the most simple, yet powerful, subscriber and campaign manager.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Their designer is easy to use, but yet provides great power features like dynamic parameters, draggable sections, and more. The ability to create and manage different templates for different uses is very handy. Their support is top-notch and always responsive within a couple of hours.

Cons: Their pricing is higher than other services, so it can sometimes be a hard sell to clients, especially as they add more subscribers. It can get expensive to do one-off campaigns to lots of subscribers.

Overall: The ability to spin up new accounts for clients makes it a no-brainer.

Best email marketing and automation solution i've used so far!

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We've used other email marketing tools for different reasons over the years, but still always came back to read Campaign Monitor's excellent email marketing advice on their blogs and articles about best practices. Finally took the plunge a year ago and moved all our subscribers over. No regrets whatsoever!

Just the amazing email editor and template manager is enough to make me leave everything else and use Campaign Monitor. The extensive segmentation tools, super clear and well-formed APIs to connect with our CRM and outstanding customer journey setup is above and beyond what i've seen from other tools in the market. Oh and their brilliant responsive all-platform templates!!

Also, when they say 'award-winning' and round the clock support / success teams, they mean it! Definitely and whole-heartedly recommended!

Cons: I'm nit-picking, but how Campaign Monitor counts subscribers (in order to bill us) is different from some of the other tools out there. For e.g. if the same subscriber is in two mailing lists, it counts as two for billing purposes. If you have many lists, it tends to balloon your billing subscription out a bit.

easy to use and lots of options. Effective segmentation and workflow tools

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great workflow system lets you really segment and get the most out of your lists. Creating campaign is also very easy and the drag and drop features mean you can create beautiful emails quickly! There's also many pre-set design to choose from so you can always find something that suits your brand.

Cons: My only disappointment is that when you make a change to a workflow, existing subscribers are not pushed through, this means you need to really think and plan your workflow in its entirety from the beginning or create a new one.

I have been a user for a number of years. I own a retail store and use to communicate w/customers

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has a lot of power and flexibility. A user with little computer expertise can make it work, or more complex efforts are possible, too. User support is excellent, regardless how large or small you might be. I don't think it would be possible to find a better communications vehicle for the cost.

Cons: I would like to see more WORD functions included in the email text options. I would include underlining, bullet lists and few other options.

Overall: IT helps drive customers into the store and to stay in touch with them, in general. We can present images that focus on what we want customers to think about. It gives customers a way to send feedback, if they want to do so. It provides attractive templates that allow us to create a consistent, recognizable look.

Best email marketing campaign out there with its incredible features!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Excellent tracking options
- Great user interface - one of the main reasons why I'd choose it over its competitors
- Multiple themes to choose from
- Flexible pricing options
- Great features include A/B testing, inbox previews, opportunity to grow your list and personalized emailing option

Overall: The main advantage of using Campaign Monitor over other email marketing software is ease of use. It's a very well designed software that helps create, schedule and send emails to customers. I have never faced any glitches or downtime sessions with Campaign Monitor. It is easy to add tracking codes to personalize emails and the tracking reports are quite advanced. If you opt for the Premier option, you get access to all the great features along with a dedicated manager.

One of the best email broadcasting tools that I've used to date

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I used to use this in a previous role but have no need for it currently, but after working through a series of similar tools this one really impressed me, good UI and some really great features that make it stand out from similar tools showing some creativity from the team that made it.

Cons: Wasn't the fastest to load / run, sometimes it would stall a bit, but was not an issue because it was so nice to use otherwise.

Using CM for years and very happy

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Especially liked the integration with Get Feedback. Super easy to use - appreciate that things stay pretty consistent so I don't have to look for familiar tools with every update. Nice to share real-time reports with clients. Great price-no mandatory subscription. :-)

Cons: Would like to see some updates to editing, like more specific sharing options in each section of the email. Would also like to see an easy way to view and print small versions of the campaigns.

Great app!

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I can say that this application is great and easy to use for monitoring campaigns which helped our business.

Cons: The cost for small businesses is too high. If only the price were a bit lower maybe we would subscribe to this tool.

Easy to use product with excellent options

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.

Cons: The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.

Overall: Easy to use professional product.

I've used Campaign Monitor for many years & decided to use it in my current role, as the best sol'n.

Aug 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's cost effective for small mailings. It's pared down style make it easy to use - there are no distractions!

Cons: WYSIWYG editor could speed up content editing.
Apparently I need to write more text in this field, but can't think of any more cons. Enough text now.

Overall: Cost-effective, straightforward.

Easy to use and they've thought of everything!

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The built-in list management and report systems are top-notch. You could skip Excel entirely if were so inclined.

Cons: There are a few operations that I wish we were able to do in bulk like copying emails and deleting lists.

Overall: We save tremendous amounts of time and energy by designing our emails and generating our lists and letting Campaign Monitor take care of the rest.

A fantastic tool for email marketing

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Australian Made. Easy to use, lots of features. Constantly being updated with new and useful features. Amazing support - patient, friendly and knowledgeable.

Cons: Email editing tool has a few UI niggles and could do with a few fixes, but doesn't all software?
Could always be cheaper, but couldn't all software?

Overall: Great insights into the success/value of my email marketing

World-class Customer Support

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact we have the ability to offer a white label solution to our clients and can manage all of the accounts from one log-in.

Overall: Allows us to offer additional services to our clients. if I had to find something I would say that the having so much functionality can be difficult to get to grips with.

Easy and effective email marketing

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great, simple and clean templates for immediate use. We can import our campaigns created in HTML that we used to send to our customers, The survey option it's a great option to insert in our campaigns

Cons: The support for basic account it´s only by email phone . The price is high if you have few emails to sent.

This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan user)

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You get a:
> WYSIWYG email editor (making responsive email design & development a piece of cake).
> Conditional email blocks based on list segmentation or conditions.
> Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions
> User management to limit access to the lists and control actual email deployment
> Ability to run unlimited basic Spam Filter, Firewall and Email Client tests
> New reporting tab makes monitoring email performance much easier

Cons: The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.

Overall: Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration

Love it!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Powerful analytics, easy to use email marketing program. Coming from Constant Contact, I feel it is more robust and an email powerhouse.

Cons: I wish they had support or a paid email campaign program to help SMB and those who need or want some assistance.

Overall: Email analytics and email automation.

Fairly easy product to use immediately.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: To get started, it didn't take a huge amount of training. Granted, my first attempts were somewhat limited.

Cons: Sometimes feel like the editing features are somewhat limited. Understand this also makes the product easy to use.

Overall: Easy publishing software to get started.

Good and looks professional

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use in general but takes a while to understand. Like if you go back looking for remplates, irs not intuitive.

Cons: Depending on subscribers, it can get very expensive. The billing is difficult to understand. You get billed twice a month. Be careful to manage subsribers

It just works !

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Clear, clutter-free interface with the right tools for the job, everything is made to concentrate on your emailmarketing objectives and not how to use the tool :) I've been using CM for close to 10 years and have witnessed their progressive and intelligent implementations : nothing is added that you won't *really* need and once it's added it's especially intuitive. Add to that Campaign Monitor's daily tips, blog posts, ressources and especially their outstanding client support : you just can't go wrong.

Cons: Hard to fin anything really, maybe certain ways of implementing behavioral segments but then again maybe it's my Marketing objectives that aren't clear enough...

Always easy to use and feedback on queries is fabulous

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled. Circumstances often change and a re-write can be a necessity!

Cons: I would like to be able to customise my eflyers a little more than is currently possible. I have downloaded an HTML template but I am still restricted with what I can alter in design terms.

Piece of cake

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the drag and drop functionality on editing an email. Also, the segmentation functionality is great and allows marketers to be specific and stop spamming people. The software is very user-friendly., even juniors in the team can figure out how to use it.

Cons: Could be easier to edit imported templates. If you import your template you can only edit on the HTML code

very good.

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: we like everything, how to create a campaign, it is easy to handle, nice templates, overview, world map, easy working with the system.

Cons: I cannot tell you this, sorry...no idea as all is ok and working very well. a bit too expensive if you use only one newsletter per month.

Campaign Monitor is the original mailing list innovator

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When a company pays attention to design and usability its a clear sign that they care about how well their software works. CampaignMonitor is that kinds of company. I've been using their services for nearly a decade and they never seize to amaze with the quality of their features.
CampaignMonitor is very easy to use, both for creation of campaigns and for checking stats.

Cons: The price tag to check how the email design will look in different email clients. It would be nice to have this as a built in feature.

Overall: Want reliable and easy to use (but very powerful) email delivery service - then CampaignMonitor is a safe choice.

I have always used Publisher but I was introduced to Campaign Monitor and I just love it!

Jun 10, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes me plan ahead and think. I have to be patient....and when I am it works perfectly and does a great job.

Cons: I cannot get my font size any larger than 16...I have clicked and clicked to no avail. I would like subscribers to be removed and not charged for once they have bounced and unsubscribed.

Overall we are quite happy with Campaign Monitor

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have found Campaign Monitor to be generally intuitive to use. Initial challenges in setup were overcome quite easily. Reasonable range of Do It Yourself templates that are customisable. Campaign Monitor has help information to guide operator of the S/W

Cons: Have trouble inserting Pictures into an email and have to structure the communication to add any pictures at the bottom under the text

Excellent customer service

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, very adaptable to different client needs, set up really well for organised isatio a, individuals or small consultant agencies like me

Cons: Some of the invisible formatting can be vexing, for example heading sizes can slip into paragraphs and you can think its fixed on preview but it shows up again in test emails, or, worse, the real thing.

Great service, I wasn't expecting to get so much support at this price.

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use once you did a few campaign. The look and automation (responsive) is great. I like to have a tab in my CRM also.

Cons: I would like more automations with my CRM Salesforce, like updating a member in a list when I creat a new lead.

Easy to use- great results. Help desk exceptional

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for a novice like me, yet results look very professional. I look forward to developing my skills further.

A worthy provider in a sea of wannabes

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Campaign Monitor has always been top notch. We've been using it for 10+ years now. Nearly any complaint I could drum up about the service is easily explained by the fact that they take email sender reputation seriously. Initially, we had to undergo a manual review before being allowed to send to lists over a certain size. We also have to jump through a few hoops to send from any given domain, which can be troublesome for domains that our clients own (for which we cannot request DNS changes).

Perhaps the only feature which hasn't evolved over the years that should have is the campaign preview functionality. You're allowed to send a manual preview to up to 5 users (manually entered). You can do this indefinitely, but it's not conducive to say, sending to a client seed list for preview across various depts. The only other option is to send an actual copy of the campaign at $5 + $/recipient. Not a huge deal breaker until you have a picky client and have to send 3-4 previews.

Overall though, this is a small blemish in an otherwise fantastic tool. The company clearly values UX simplicity and usability over feature bloat and getting started couldn't be easier. Give it a shot for just a few cents. What do you have to lose?

Great Product, Great Service

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign monitor has been an awesome tool to communicate . It's a simple to use, great value for money wand backed up by outstanding customer service and support.

Incredibly easy & effective blast emailing system

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I didn't know where to begin....Campaign Monitor gave me professionally designed tempates and tools to make me look good with my leads, etc. Great tools and filters and results on who clicked and what they clicked on so you can follow up with warm leads. And the A/B testing on a portion of the email blast is great for increasing your opens 20% easy. Great tools!

Simply the best

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For nearly 7 years I have been using CM for all my clients - of the companies I worked for, as well as my own business. In terms of functionality and versatility on EDM CM is in its own league. They're one of the few genuine companies out there always trying hard to find room to improve their software and customer services. Such relentless effort is a great encouragement to whoever works in the digital industry - you cannot go wrong if you're customer focused!

Love Campaign Monitor. Best Email platform I have seen so far!

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very intuitive and ease to use setup.
Features I have not seen with other email systems at extremely affordable pricing.
Amazingly elaborate and swift response to questions.
Thank you so much! Great value for money and awesome support!!

Campaign Monitor are leading the way

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I needed to set up a complex automated email journey and Campaign Monitor was the only system that was up to the job. I was able to use built in features throughout, and create a highly bespoke experience for my customers, without any need for coding; this was important as I didn't have budget for a developer or consultant to set up a system for me. I'm sure it could still be made a lot easier, but I think this is just the start and look forward to seeing how the system develops. When I needed help along the way the team were extremely quick to respond and took the time to understand my specific technical questions, rather than just sending back a stock answer - overall extremely impressive.

Awesome technical help defies the laws of physics!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We sent an email blast with a wrong Contact link. Seemingly, against all odds of both physics and law enforcement, Breetel, one of CM's tech crew, was able to change the link in an email that was already sent out! Kind of a minor miracle, actually: that an email sent with a wrong link, now magically has the right link. And it avoided making us look bad in the eyes of our client. Not that we weren't fans of CM before, but are even more so now. Oh, and of course, we're also card-carrying members of the Breetel Fan Club. That is all. Thanks!

You're simply the best

Mar 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Better than all the rest. Better than anyone, anyone I've ever met.

Yes you are awesome. Thanks for jumping to my aid.

Fabulous personal customer support

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's not very often that I need support from Campaign Monitor, thankfully! But on the 2 occasions I did, they replied within 24 hours....even on a weekend!

And it was a real human who replied, not an automated troubleshooting bot.

It felt great to know that even though I am a client without a mammoth list, I still matter :)

Thank you!

Great support from Campaign Monitor

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have to sing the praises of the support team at Campaign Monitor. I have always received a prompt reply and useful advice and given real help. The support is very important for me as we do not have technical staff here in the office. Well done and keep it up all of your lovely people!

A go-to winner

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great functionality, easy to use (very intuitive) and set up, and to grow and develop email marketing programmes. Very impressed by the Automation functionality which is streets ahead of other products on the market at this level and price point.

Always good

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use. Good automation features. Inexpensive. Excellent service. A great alternative to Mailchimp (I've moved most of my own and my clients' email marketing to CM.)

Consultancy services from Campaign Monitor in the short term?

Feb 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: By not having the internal direct marketing and html expertise, we rely on our advertising agency to create emails and newsletter templates. Ideally, we would have preferred to work directly with a Campaign Monitor account manager to implement our customer marketing strategy and action plan.
Paid consultancy services, from a basic level to a full package (incl. segment + campaign definition and set up; email & enews creation; ongoing performance reviews and recommendation action plans), would be very useful to us and other businesses lacking the expertise internally.

We love it!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched in 2014 and have been working with Campaign Monitor (CM) ever since. We started several times to connect it to our CRM, but never finished it. We also almost switch to Mail Chimp because there is one specific feature that would help us save time and money considerably: TimeWarp.
Rumor has it that CM is working on a similar feature. The customer service is more than excellent and the addition of new apps make some of the connectivity so much easier.
This year we will also start implementing the new automation features.
The most valuable feature of CM is that anybody in the team can edit content and send it out to review. Saves us a lot of time and man power and removed our web designers from the message creation process as a bottle neck. Keep up the good work and lets timewarp soon!

Awesome Service

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Campaign Monitor for the past 4 and half years and I really glad give my 5 star for them. They always did a great job, in terms of their system functionality and customer service.

Lightning Quick Customer Service

Feb 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I needed a link changed in a sent campaign, they had it done in about 5 minutes. Appreciate you guys!

Great campaign software

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using CM for years now. It's extremely easy to upload your own templates and easy for someone else to edit or add content to. I've used a few other campaign software companies and CM is by far the easiest to use and campaigns look great!

Thank you to the support staff

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'd like to recognize the support staff for her quick and helpful response to a question I had regarding printing newsletters created in Campaign Monitor.

Great Email Marketing Resource

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used Campaign Monitor for quite a few years now and have nothing but good things to say about it! Everything is so user friendly and self explanatory. It's simple to create a professional and clean email campaign. There are templates you can use, but if you want to customize the template a little to fit your company it's possible and easy. I can create a campaign so quickly and get the word out that I need to. Uploading email contacts is easy. My favorite feature is launching world view once I have sent a campaign. I am able to watch a map that pops up who and where is opening the email I have just sent. It's a fun quirk that is also useful. I highly recommend Campaign Monitor!

Visually great, functionally lacking

Feb 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like the ability to drag and drop content in the builder and I like the amount of template artwork options available, however it is a very slow and laggy process at times. It takes time to save work, and there is no ability to bulk delete draft items if you wish to. I have been using CM for about three years now, and I find building multiple EDM's to be a lengthy process that requires patience.

Really very happy with Campaign Monitor

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've changed business several times but never from this provider. I really like working with Campaign Monitor.

Newbie experience with Campaign Monitor

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We chose Campaign Monitor over others due to features and price points, given my org is <500. Customer support is responsive and informative. Import is great for all the extra fields we need for segmentation. Templates helped me get communications going in no-time. Analytics helped clean up our original list we imported and validate reach and reader preferences. The campaign builder is intuitive.

Great Customer Support

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We needed some help in removing an image from 3 of our sent campaigns. Wrote to the CM support team and they got it done within a few hours! Great response time! Thank you.

Excellent, professional service

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From template creation, to user interface to customer service, Campaign Monitor is by far the best email service provider available-- hands down!

Campaign Monitor switch

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Hi, we have just had to switch to a new email service and have chosen Campaign Monitor. We are still in the process of setting up our account and doing test sends but so far my experience has been that although it might not be as intuitive as other systems, the support staff are excellent at answering queries and very prompt. Also like that it's easy to upload one off databases from our CMS system without needing complicated opt in processes.

Public Relations Manager

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: So far I have had a great experience with Campaign Monitor, the only downside is not having phone customer support. E-mail has been very helpful for my plan but if Campaign Monitor did a one time set up over the phone it will save a lot of time going back and forth with set up.

Thanks!

Customer support assistance with problems

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: On two occasions I came across issues which needed to be resolved. The first one was very urgent and I had not only a response in a very short time, it also advised the issue was resolved. On the 2nd occasion it was not urgent, I still received a very fast response which offered advise on how to solve it. It involved updating the DKIM key for our domain and rep offered to set up the new key and send to me. As it turned out our supplier was not familiar with the new DKIM set up therefore I took up rep offer and had the new key virtually by return email.

Experience on my latest campaign.

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used one of the templates for an announcement to our clients. It was relatively easy to use one I understood that there were spacers (hidden until you clicked on them) that controlled the size of things. Once I figured out the rules the rest was easy. Importing email addresses was simple. The data received after the campaign was sent was interesting and informative. All in all a great experience for very little money. Will use it again...

First impressions

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My rating for the Overall quality and Features/Functions (i.e. how it has helped us) is a guess because I have only just started and do not have enough knowledge to answer (but I had to give a star rating).
What I can say is that it seems to be very easy to use with very good instructions. Also, I sent a question regarding permission to email and opt-in. I received a very helpful answer back within 12 hours explaining exactly what I would need to do to be able to use my current customer list for sending out a monthly newsletter. I am most impressed.

Great customer support

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use CM at our agency for all our eDMs and newsletters. Very functional, good UX. One tip: suggest adding an undo function to the editor. Customer support is fantastic. Definitely recommend.