--- title: "RoverPass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RoverPass Software - reviews, pricing plans, popular comparisons to other Campground Management products and more." source_url: "https://www.capterra.com/p/165353/RoverPass/" page_type: "product" language: "en" --- # RoverPass Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RoverPass ## What is RoverPass? RoverPass is the leading all-in-one campground management software, designed to streamline operations and maximize revenue for RV parks and campgrounds. Our cloud-based Central Reservation System simplifies the management of bookings across online, phone, and in-person channels, with real-time availability tracking and dynamic pricing features. Equipped with robust tools for guest management, detailed reporting, and seamless on-site sales integration, RoverPass empowers you to make informed, data-driven decisions. With third-party integrations and interactive site maps to enhance the guest experience, RoverPass is your key to thriving in the competitive campground market, backed by 24/7 dedicated customer support. ## What is RoverPass used for? [Campground Management](https://www.capterra.com/campground-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $3.5 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RoverPass?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.roverpass.com/&name=RoverPass) Rating Breakdown 4.6 +− Features4.3 Value for Money4.6 Ease of Use4.4 Customer Service4.7 Rating Breakdown 4.6 Features4.3 Value for Money4.6 Ease of Use4.4 Customer Service4.7 ## RoverPass Reviewers Verdict Updated August 2026 AI summary - RoverPass is a good fit for campground owners and small park operators managing reservations, availability, and guest communications. - Reviewers are positive about its responsive customer support, approachable interface, and helpful reservation management features. - It supports daily operations by simplifying booking tasks, reducing call volume, and making guest management more efficient. - Buyers report negative points such as some setup frustrations, occasional challenges reaching live support, and a few missing features. - It suits smaller hospitality teams seeking accessible campground management but may be less ideal for those needing advanced customization or larger-scale solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RoverPass 4.6 (64) VS. [4.5 (90)](https://www.capterra.com/p/176517/Campspot/reviews/) Starting Price $3.5 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (64) Ease Of Use 4.3 (16) Value For Money 4.6 (61) Value For Money 4.6 (16) Customer Service 4.7 (61) Customer Service 4.6 (16) ## RoverPass alternatives [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (25)](https://www.capterra.com/p/251297/Park/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165353/RoverPass/alternatives/) ## FAQs about RoverPass Overview ### Which roles and teams benefit most from RoverPass? RoverPass is most used by campground owners, property managers, and park operators who need to manage reservations, availability, and guest communications efficiently. Administrative and finance teams use it to handle office workflows, payments, and reporting, while directors and marketing leaders rely on it to streamline operations and support occupancy growth. Answer based on 63 reviews Overview ### What company size and industries is RoverPass built for? RoverPass is built primarily for small businesses, which make up 97% of reviewers, especially in Hospitality at 40%. It serves property owners, campground and RV park operators, and Parks and Recreation managers, with additional use across Recreational Facilities and Services at 25% and Leisure, Travel & Tourism at 10%. Answer based on 63 reviews Features and Usability ### What are the key features of RoverPass? RoverPass includes core campground management features like online reservations, a booking calendar, site availability controls, and guest check-in tools. Differentiating features include online payments with credit card processing, calendar sync, multi-channel distribution, and guest notifications by email or SMS. Customer history and reporting also support day-to-day park operations. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does RoverPass integrate with? RoverPass integrates with 10 third-party tools, including Asana, ChatGPT, Claude, Google Ads, HubSpot CRM, Mailchimp, QuickBooks Online, Stripe, Twilio, Zapier, Zero, and Zoho CRM. Its integrations cover project management, AI tools, marketing, accounting, payments, messaging, CRM, and automation platforms. Answer based on 3 reviews Getting Started and Support ### How good is RoverPass phone support? RoverPass provides helpful phone support for many campground operators, especially during setup, troubleshooting, and reservation questions. Small park owners often value reaching a real person, but support experiences are mixed. Some teams report fast, knowledgeable help, while others find it hard to reach someone quickly and rely too much on videos. Answer based on 32 reviews Getting Started and Support ### What training and onboarding options does RoverPass offer? RoverPass provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for users who need to review features or setup details later. Answer based on 6 reviews Getting Started and Support ### What customer support options does RoverPass offer, and how do users rate the experience? RoverPass offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as quick, helpful, and easy to reach, with knowledgeable representatives, fast follow-up, and strong onboarding help. Reviews frequently mention personalized assistance and kind service, with few complaints about the overall support experience. Answer based on 10 reviews Features and Usability ### How well does RoverPass handle reservations? RoverPass makes online reservations easy to manage and helps campgrounds reduce phone bookings and manual scheduling. Many RV parks and small property owners like the calendar view, guest self-booking, and prepaid reservations. Some operators still find long-term stays, reservation edits, and more complex booking rules harder to handle. Answer based on 26 reviews Features and Usability ### Is RoverPass easy to use? RoverPass feels easy to use for many campground owners, with a straightforward setup, clear booking flow, and simple calendar tools. First-time owners and smaller parks often say the system is easy to navigate. Some users still mention a learning curve, confusing settings, and extra steps for tasks like calendar changes or reporting. Answer based on 24 reviews ## Features AI summary Based on 225 Campground Management reviews Capterra data shows that buyers of campground management software rank the following features as their top priorities: - **Online Reservations** (**69%** of reviewers rated this feature as critical) - **Site Reservation Management** (**53%**) - **Online Booking** (**70%**) RoverPass supports all three of the features reviewers rate most important: Online Reservations, Site Reservation Management, and Online Booking. Together, these capabilities help campground operators accept bookings online, manage site availability with more accuracy, and handle reservations more efficiently, allowing teams to improve the guest booking experience and keep daily operations organized. Online Reservations 4.6 (32) 71.88% of 32 reviewers that rated this feature as important or highly important Make and manage reservations online Site Reservation Management 4.3 (31) 70.97% of 31 reviewers that rated this feature as important or highly important Create and manage reservations for individual camping sites/plots Online Booking 4.7 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Guest Check-in/Check-out 4.3 (23) 56.52% of 23 reviewers that rated this feature as important or highly important Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Rate Management 4.4 (24) 75.00% of 24 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Billing & Invoicing 4.4 (30) 63.33% of 30 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers RoverPass 123 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - For Campgrounds: The software is designed for campgrounds - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Reservations: Make and manage reservations online - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Short/Long Term Rental: Length of rental - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.3 (64) 4.3 Based on 64 reviews ## Pricing Value for money 4.6 (61) Free Trial Basic $3.50 Usage Based,Per Month Big Parks Custom volume-based pricing. Value for money 4.6 (61) 4.6 Based on 61 reviews ## Integrations [ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (61) 4.7 Based on 61 reviews ## User reviews Overall rating 4.6 Based on 64 reviews Filter by rating 5(44) 4(17) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent DB Debbie B. Club House Mgr Recreational Facilities and Services ### "Sun Country Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 8, 2026 We like it, & rarely hear from guests about their booking experience. Pros Guests book online, instead over the phone. Ease of seeing bookings, Customer support was easy to access. Cons Would like another option for reason a site is blocked. “Blocked by employee for customer” Otherwise it’s working well for us. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KS Kaitlin S. Media Hospitality ### "Great customer service and response time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2025 Great, increased reservations since using it, love having the partnerships included so we are listed multiple places at once. Pros Excellent and fast customer service. They are there to answer any questions and help with any tech support or tutorials needed. Cons The calendar view is a little slow to load following weeks by phone and desk top, but I am sure they will improve it. There has already been improved features since we started using it. They are very open to feedback. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 6, 2025 Thank you so much for your kind words! We’re thrilled to hear that our customer service team has been helpful and that you’ve seen an increase in reservations, as well as the benefits of our partnership listings. We also appreciate your feedback about the calendar view, our team is actively working on performance improvements, and updates are already in progress. Thank you for being part of the RoverPass family and for helping us continue to improve! EH Erica H. Owner Hospitality ### "Useful for first-time owners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2025 Great tool for first-time owners. Helpful customer service. Fairly easy to navigate and use website. Pros Reservation management is easy. Customer service is helpful and knowledgeable about marketing for my needs. Cons Learning curve for newbies isn't bad. I had to do a little comparison shopping to find the best wording for my site. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 8, 2025 Hi Erica, thanks so much for taking the time to share your experience! We’re thrilled to hear RoverPass has been helpful as you’re getting started as a first-time owner. It’s great that reservation management and our support team have made things easier for you, and we appreciate your feedback on the learning curve. We’re always working to make setup even smoother. Excited to keep supporting you and your park’s growth! Marissa Ann H. Owner Recreational Facilities and Services ### "Best RV Park platform EVER!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 Its been a great experience we are are so grateful for the switch from Campspot. The Customer service has been great, the setup, the platform is super easy to navigate. I absolutely love RoverPass and wish I would have started out with it years ago. Pros Customer Service has been amazing making the set up process that much easier. The on-boarding was fast and easy with us up and running in less than a week. Cons I haven't found anything that I dislike this far. Its really made things that much easier for us and the park operations. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Not happy with Campspot at all or the products offered. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reasons for choosing RoverPass the reviews from other park owners and comparing the cost per reservations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 23, 2025 Thank you so much for the kind words! We're glad the setup was smooth and that our team made the switch easy. It's great to hear RoverPass is helping your operations run better. We're grateful you chose us! RS Ryan S. President Real Estate ### "Good but not Great" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 7, 2025 Decent, there have been some good updates but still a lot of room for growth. In calendar function, reports (structure is cumbersome at best and not useful) and some features like texting that don't have guest adoption. Pros Customer facing website, monthly invoicing, sending of invoices to guests. Linking to STR sites like Airbnb for block calendar dates. Cons Need monthly calendar option, need to be able to text tenants without requiring them to login. No one is going to take the time to log in to read a text message. Would be better with a dedicated App for mobile usage. Switched from [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/) Link to Airbnb and VRBO calendars, Customers from other sites like HipCamp, better online booking features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 8, 2025 Thanks for your honest feedback, Ryan. We're glad you're seeing value from features like invoicing and calendar linking. We hear you on the need for improved texting, calendar views, and mobile usability. We will put these improvements on our roadmap. Your input helps us develop better tools for our customers, and we appreciate you being part of the RoverPass community. CD Craig D. Owner Hospitality ### "So happy with Roverpass service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2025 Roverpass has been a wonderful help to our business ! Pros Wonderful personalized assistance from qualified professionals! Happy 😊 Cons Nothing Happy Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Stephanie C. owner Hospitality ### "Satisfied customer " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2025 My experience has been good. Even though there are features I wish I had, I don't have buyers remorse or wish I had chosen a different platform. Pros It is intuitive, easy to use, and the post-onboarding customer service has been great. Representatives are always helpful and kind Cons I wish I could understand more how my premium listings drove reservations and got more exposure lacking a few features that I think would be very helpful in my business: \*Individual employee access to reports, specifically Payment Mix and daily report section. \*Ability to tender multiple types of payments for a reservation \*Ability to add a note when blocking a site indicating the reason \*Ability to be able to move flexible/long term/tbd reservations with no regard to past reservations on the new (moving to) site \*Handheld scanner integration for camp store versus having to look up products in the computer \*Auto generated communications to be sent post checkout asking for reviews \*Ability to input multiple gate codes to correspond with reservations for different months Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reasons for choosing RoverPass Campspot was too expensive to use for our long-term guests Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 3, 2025 Thanks so much for the kind words! We're glad to hear the system is easy to use and that our support team has been helpful. We truly appreciate your detailed feedback; several of those features are on our roadmap, and your input helps us prioritize them effectively. We're grateful you chose RoverPass and look forward to continuing to support your park! SK Scott K. Park Superintendant Facilities Services ### "Barnes County Parks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Great no issues that would make us look elsewhere. Pros Customer Support. Immediate response friendly people. Cons Can be slow loading at times not a big issue only one I can think of. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 9, 2025 Thank you for taking the time to share your experience! We’re thrilled to hear our support team has been helpful and friendly. We’re also working on improving speed so the platform runs even more smoothly. If you ever need anything, we’re here for you. RV Ruben V. Driver Transportation/Trucking/Railroad ### "BolivarEast Rv review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2025 Roverpass has put me on the map , my business is getting better every year Pros Easy access , I think it’s number 1 for people looking Rv parks , I can always see my history of client stays Great for tax purposes Cons I would like to get to customer service faster when I call Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 7, 2025 Hi Ruben, Thank you for your review! We’re glad RoverPass helps you easily track client history and supports your tax needs. We appreciate your feedback on customer service response times—it helps us improve. Thanks for choosing RoverPass to grow your business! MR Melinda R. Manager owner Events Services ### "My review of roverpass" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 April 4, 2025 I enjoy the automated campsite online system. It’s a lot better than what we had before. The customer service used to be a lot better. now they just want you to watch a video and figure it out yourself. Pros When we first joined, there was a lot of customer service and you could talk to a real person and they were so very helpful. And using RoverPass, we didn’t have to book my phone using our Square credit card application. We get less calls now which is very helpful. Cons When tents book on the system, they have to tell and explain how big their RV camper is they have no RV camper so it doesn’t make any sense Why tents have to do this. Also everything to do with customer service is videos and online and you cannot talk to a person when you have problems. somewhere on our side. It says that we have electric. We have never had electric. I did not set it up that way, but it’s there somewhere because people tell me all the time. Also customers get a message saying that if they’re not there by 5 PM that they must call so they are always calling and they can come later than this, but I cannot figure out how to change this. I would rather it say 9 PM or nothing at all people say there’s no cabins and then they think there’s something wrong but in reality, the cabins are all booked. If it would just said the cabins are booked and not totally missing people wouldn’t be calling. We are in the middle of evaluating Maybe using a different service because there’s so many problems and people are always complaining. Getting hold of a person at Rover passes impossible. they don’t wanna talk to you. One more thing the emails that you get that tell you that there has been a booking. It would be really nice if it had the campsite number and how much they paid. I see very limited information if it had that I would not have to open up the website and try to find it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2025 Thank you for sharing your feedback. We’re sorry for the inconvenience and want to resolve your concerns. Could you please email us at melisa@roverpass.com or call 7372665337? We look forward to helping you directly. 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