--- title: "RoverPass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RoverPass the right Campground Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/165353/RoverPass/reviews/" page_type: "reviews" language: "en" --- RoverPass 4.6 (64) [View alternatives](https://www.capterra.com/p/165353/RoverPass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of RoverPass Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews KS Kaitlin S MediaHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Great, increased reservations since using it, love having the partnerships included so we are listed multiple places at once.“ November 3, 2025 RS Ryan S PresidentReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “In calendar function, reports (structure is cumbersome at best and not useful) and some features like texting that don't have guest adoption.“ July 7, 2025 JL Janne L Finance and CommerceLeisure, Travel & Tourism, 10,001+ employeesUsed the software for: 1-2 years. “It is perfect in every way with a call center agent who is always willing to answer questions and be able to enjoy a safe camp“ February 21, 2025 MR Melinda R Manager ownerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Also customers get a message saying that if they’re not there by 5 PM that they must call so they are always calling and they can come later than this, but I cannot figure out how to change this.“ April 4, 2025 ML Michael L owner of campgroundMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “they are great people and good at what they do always coming up with new idears and better ways to keep your business in good condison your in good hands“ April 3, 2025 JR Joy R ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The initial start up was a little frustrating, as there seem to be too many steps for certain things we need to do within the system.“ December 10, 2024 EH Erica H OwnerHospitality, Self-employedUsed the software for: Less than 6 months. “Customer service is helpful and knowledgeable about marketing for my needs.“ September 6, 2025 JR Joy R ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “We cannot put his payment in the system and that throws our reports off.)“ December 10, 2024 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle S. Camp Host Entertainment Used the software for: 2+ years ### "Camp Manager" February 13, 2025 4.0 Overall we have been super happy with RoverPass. They are always happy to help with something I can not figure out, and they listen to our needs. Pros RoverPass has given us an online presence making it easier for our campers to find us. Cons We are a city-owned RV park and there have been some features that we need that RoverPass does not offer. Review Source Response from RoverPass February 26, 2025 We’re thrilled to hear that RoverPass has helped boost your online presence and make it easier for campers to find your park! Our team is always happy to assist, and we truly value your feedback. We understand that as a city-owned RV park, you may have unique needs, and we’re always looking for ways to improve our platform. If there are specific features that would better support your operations, we’d love to hear more! Please don’t hesitate to reach out so we can explore potential solutions together. JR Joy R. Manager Hospitality Used the software for: Less than 6 months ### "Happy Customers" December 10, 2024 5.0 Now that we have trained and used it a couple of months, we are happy with it. The initial start up was a little frustrating, as there seem to be too many steps for certain things we need to do within the system. IE: the setup of a long-term reservation that is not arriving on the 1st of a month, we have start the reservation for the 1st of the next month, then change the arrival date to the correct one. Pros \-The ease of collecting payments through an online portal. -The customer service is top notch. Any issue we've had was addressed and fixed promptly. Cons \-We need to accept split payments, as some customers pay partial payments or with more than 1 type of payment. (For example, a current guest has paid us a partial of his due amount, but still owes a balance. We cannot put his payment in the system and that throws our reports off.) -The payment transfer and payout schedules are confusing and difficult. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Newbook](https://www.capterra.com/p/144942/NewBook/)[Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reason for choosing RoverPass There were some others we considered, but roverpass seemed to be the best fit for our needs. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) We needed to have a cloud based reservation system that allowed online reservations, invoicing, and payments. Review Source Response from RoverPass December 16, 2024 Thank you for sharing your feedback! We’re glad you find our customer service and payment portal helpful. We appreciate your suggestions on split payments and payment schedules—these are valuable insights, and we’re exploring ways to improve flexibility in these areas. Regarding the initial setup and long-term reservations, we’ll use your feedback to make our system more intuitive. Thank you for choosing RoverPass as the best fit for your needs. We’re here to support you and ensure our platform continues to meet your expectations! JR Jacqueline R. Office manager Hospitality Used the software for: 6-12 months ### "Outback springs " August 4, 2021 3.0 Pros Desired features Color status. Reports Cons Month and quarterly view of guests. Too many steps to get back to the reservation page Alternatives considered [Open Campground](https://www.capterra.com/p/142872/Open-Campground/) Reason for choosing RoverPass Ease of use Switched from [Bonfire Campground Management](https://www.capterra.com/p/171000/Bonfire/) Bonfire sold Review Source KS Keith S. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Flying Horse RV Park" September 18, 2024 5.0 Overall experience has been great. Customer service is always awesome. Pros So far it’s been easy to navigate and easy to use. Cons Some of the things I can’t do in my own. And I have no choice than to get with customer service. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing RoverPass I was convinced after the demo. \[sensitive content hidden\] was the one that helped me all the way. Review Source Response from RoverPass September 24, 2024 Thank you so much for taking the time to leave a review of RoverPass! We’re thrilled to hear that you find the platform easy to navigate and that your overall experience has been great. We also appreciate your feedback about needing to reach out to customer service for certain tasks. Our goal is to continuously improve the platform and empower users to manage more processes on their own. Your insights help us understand where we can make improvements, and we're always working on updates that enhance user autonomy. That being said, we’re delighted to hear that our Customer Service Team has consistently provided awesome support when needed. We'll be sure to share your kind words with the team. We’re proud to support your business at Flying Horse RV Park and look forward to continuing to help you streamline your operations and serve your guests! KL Kiley L. Marketing Director Recreational Facilities and Services Used the software for: 6-12 months ### "Give Roverpass a shot!" August 4, 2021 5.0 I would 100% recommend using RoverPass for your booking needs. Pros I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly. Cons There are a few things that I would love to see and a few that I will not mention because I know that they are in the works. I would like to see the option to use promo codes available and I would also love for customers to be able to book multiple campsites in one transaction. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) We were previously using an appoint software through our GoDaddy but it was not fulfilling our needs. Review Source RV Ruben V. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "BolivarEast Rv review " April 5, 2025 5.0 Roverpass has put me on the map , my business is getting better every year Pros Easy access , I think it’s number 1 for people looking Rv parks , I can always see my history of client stays Great for tax purposes Cons I would like to get to customer service faster when I call Review Source Response from RoverPass April 7, 2025 Hi Ruben, Thank you for your review! We’re glad RoverPass helps you easily track client history and supports your tax needs. We appreciate your feedback on customer service response times—it helps us improve. Thanks for choosing RoverPass to grow your business! SK Scott K. Park Superintendant Facilities Services Used the software for: 2+ years ### "Barnes County Parks" April 8, 2025 5.0 Great no issues that would make us look elsewhere. Pros Customer Support. Immediate response friendly people. Cons Can be slow loading at times not a big issue only one I can think of. Review Source Response from RoverPass April 9, 2025 Thank you for taking the time to share your experience! We’re thrilled to hear our support team has been helpful and friendly. We’re also working on improving speed so the platform runs even more smoothly. If you ever need anything, we’re here for you. LB Liz B. Application Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "RoverPass for the Summit 2024/25" April 2, 2025 4.0 RoverPass support team are on it, very helpful. RoverPass did a good job for what we need. Pros The support team were very quick to help. I liked the mass unblocking. Cons Clunky calendar, always resets back to today. Review Source Response from RoverPass April 3, 2025 Hi Liz, Thanks for sharing your review! We’re happy you found our support team quick and helpful, and it’s great to hear the mass unblocking feature has been useful. We appreciate your feedback on the calendar reset issue—it helps us keep improving. Thanks for choosing RoverPass! EH Erica H. Owner Hospitality Used the software for: Less than 6 months ### "Useful for first-time owners" September 6, 2025 5.0 Great tool for first-time owners. Helpful customer service. Fairly easy to navigate and use website. Pros Reservation management is easy. Customer service is helpful and knowledgeable about marketing for my needs. Cons Learning curve for newbies isn't bad. I had to do a little comparison shopping to find the best wording for my site. Review Source Response from RoverPass September 8, 2025 Hi Erica, thanks so much for taking the time to share your experience! We’re thrilled to hear RoverPass has been helpful as you’re getting started as a first-time owner. It’s great that reservation management and our support team have made things easier for you, and we appreciate your feedback on the learning curve. We’re always working to make setup even smoother. Excited to keep supporting you and your park’s growth! JL Janne L. Finance and Commerce Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great camps" February 21, 2025 5.0 It is perfect in every way with a call center agent who is always willing to answer questions and be able to enjoy a safe camp Pros It is the best way to book a camp where safety is the priority and their equipment is new, can be used well and does not fail, it is a platform that offers the opportunity to have this type of activities in a simpler way to manage, I have been able to enjoy a good camp without inconveniences Cons There are no problems in its management and nothing bad has ever happened to me to tell Review Source Response from RoverPass February 26, 2025 Thank you for your wonderful review! We're thrilled to hear that you’ve had a safe and hassle-free camping experience with RoverPass. Our goal is to make booking and managing trips as easy as possible, and we're glad our customer support team has been helpful. Happy camping! PM Paulette M. Owner Hospitality Used the software for: 2+ years ### "Happy RP Camper Host" June 25, 2023 5.0 It has been great! Pros RoverPass promotes our campground and connects us with campers. I love the platform even more now, because our calendar will sync with HipCamp! Cons I am happy with everything - no problems here! Review Source RF Rosemarie F. Owner/Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Pleasant Experience" March 11, 2023 5.0 Scheduling customers is convenient by having it on roverpass.com.Friendly and prompt responses from customer service to any questions that arises. Pros Daily/weekly availabilities easy to see on calendar for any given month of the year. Daily/weekly pricing automatically add up. Cons Rigid structure, hard to adjust prices for specific customers or monthly rates which might be different then roverpass.com monthly rate pricing.Only to be able to see 10 days at a time. Hard to make monthly reservation without seeing if spot is open for that long. Review Source Response from RoverPass March 17, 2023 Thank you so much for taking the time to leave a review! We're happy to hear you've had an overall pleasant experience with the calendar and working with our team. Our product team is currently working on making long-term reservations more streamlined, based on feedback from customers like yourself! We're looking forward to sharing the improvements we have coming with you in the near future. CD Coleen D. Owner Entertainment Used the software for: 2+ years ### "Circle K Campground Reveiw" July 30, 2021 4.0 Easy to work with. Pros Great way to get people to reserve a site online, easy and with it paid up front we don't have to collect any money. Cons Customers pay for a site, then don't show up and want a refund, We get dinged with a bad survey. Should be very clear to the customers, that their money is non-refundable Review Source CL Craig L. Owner Ranching Used the software for: 1-2 years ### "Roverpass review " October 2, 2023 5.0 It keeps very good track of my customers info and history Pros Ease of use, record keeping and customers support Cons Phone support was taken away so now I have to wait for answer to my problems Review Source MW Morgan W. owner Hospitality Used the software for: 6-12 months ### "Timberland Acres Review" September 19, 2019 4.0 Sales Tax is my biggest problem with RoverPass. Pros Online reservations made easy. Customers can make reservations 24/7 Cons I have to manually do sales tax each month. This is not easy, nor user friendly. Each month I have to add up all of the sales tax and then all of the totals. It would be so much easier if this was done for me. Reason for choosing RoverPass We do not have an online reservation system. We still use paper here in our office. Sites are assigned on paper and our reservation forms are paper. I only use RoverPass to offer an online option for our guests. Review Source Response from RoverPass October 29, 2019 Hi Morgan! Your feedback has been heard and we have created a solution for you! Now, when you download your payout report, you will see that the taxes for each reservation is separate so you will no longer have to do the math for each payout. We appreciate you letting us know things like this so we can create a product that best works for you. I appreciate you taking the time to leave this review and hope that we can continue to expand upon our product to make it a perfect fit. Thanks! WO Wendi O. Property Manager Hospitality Used the software for: 1-2 years ### "Roverpass Benefits" February 28, 2024 5.0 I like it because it helps us know our schedule better. Pros Guest can complete transaction and receive confirmation immediately. Cons Platform Fees are the biggest guest complaint. Review Source lP lyndsi P. Office Manager Management Consulting Used the software for: 2+ years ### "Great Stamp!" March 4, 2020 5.0 it has been awesome Pros how many new customers we have gotten off of rover pass Cons sometimes it misses of the customers info like email or phone number Reason for choosing RoverPass no reply Review Source Response from RoverPass March 11, 2020 Hi Lyndsi, Thank you for letting us know what you love about RoverPass. We always collect the campers email and phone number when they are requesting a reservation, and this will become available to you once you approve the reservation. I hope this helps! I will give you a phone call as well to go over this with you. We love receiving feedback so we can better our product, so please reach out to us at any time! Thank you again! rW ruth W. owner Recreational Facilities and Services Used the software for: 6-12 months ### "Love Roverpass" August 19, 2020 5.0 We are new in the RV park business and Roverpass has been a great help for running it smoothly. Customer support is outstanding with \[SENSITIVE CONTENT HIDDEN\] always responding on time. Pros I really like the use of calendar to keep track and make the reservations from there. It would be nice if customers could SEE available dates instead of having to play guessing to find a date they can book. Cons I am not able to correct my mistakes in reservations, like a price change, once the credit card has been charged with only a deposit. I cannot change the final price without requesting support. Review Source CM Courtney M. Web Designer, Marketing/PR Advisor Marketing and Advertising Used the software for: Less than 6 months ### "Great Product, Even Better Customer Service" August 3, 2023 5.0 Pros I loved the ease in getting started with RoverPass. The team I've worked with has been extremely helpful and knowledgeable about their product. They've made the start-up process very easy, and turnaround times are super quick. I've had a great experience! Cons The one feature that I wish was available is the ability to bulk-assign photos to multiple campsites. Currently you have to upload individual photos to each site listing. I'd like the ability to be able to use the same photo on several sites that look the same. Review Source SF Sheri F. Owner Hospitality Used the software for: 1-2 years ### "Love Roverpass" October 4, 2019 5.0 Love it Pros Very easy to use and great notifications Cons Can't sort check ins by check in date. Other than that I don not have any other dislikes Review Source Response from RoverPass October 29, 2019 Hi Sheri! I'm happy to hear that you've been loving using RoverPass so far! I wanted to let you know that you can sort your check-in's by accessing your reservations and clicking 'Advanced Filters'. At that point, you'll be able to search for reservations by the check-in date. I will have someone from Customer Service reach out to you as well to help you with this. Thank you for the kind words! AM ALI M. OWNER Automotive Used the software for: Less than 6 months ### "RoverPass has been so helpful with our travels this summer!" July 16, 2021 5.0 RoverPass has been very helpful to find and book RV sites for us during our travels. Pros I randomly found RoverPass and it's made out summer travels so much easier. Setting out on a summer long journey across the US with the family takes a lot of planning but RoverPass has at least made finding and book RV sites for us much easier. Cons I wish more campgrounds and RV parks were on RoverPass. I really liked using for the RV parks that were on there. Review Source SC Stephanie C. owner Hospitality Used the software for: Less than 6 months ### "Satisfied customer " July 2, 2025 4.0 My experience has been good. Even though there are features I wish I had, I don't have buyers remorse or wish I had chosen a different platform. Pros It is intuitive, easy to use, and the post-onboarding customer service has been great. Representatives are always helpful and kind Cons I wish I could understand more how my premium listings drove reservations and got more exposure lacking a few features that I think would be very helpful in my business: \*Individual employee access to reports, specifically Payment Mix and daily report section. \*Ability to tender multiple types of payments for a reservation \*Ability to add a note when blocking a site indicating the reason \*Ability to be able to move flexible/long term/tbd reservations with no regard to past reservations on the new (moving to) site \*Handheld scanner integration for camp store versus having to look up products in the computer \*Auto generated communications to be sent post checkout asking for reviews \*Ability to input multiple gate codes to correspond with reservations for different months Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing RoverPass Campspot was too expensive to use for our long-term guests Review Source Response from RoverPass July 3, 2025 Thanks so much for the kind words! We're glad to hear the system is easy to use and that our support team has been helpful. We truly appreciate your detailed feedback; several of those features are on our roadmap, and your input helps us prioritize them effectively. We're grateful you chose RoverPass and look forward to continuing to support your park! RS Ryan S. President Real Estate Used the software for: 1-2 years ### "Good but not Great" July 7, 2025 4.0 Decent, there have been some good updates but still a lot of room for growth. In calendar function, reports (structure is cumbersome at best and not useful) and some features like texting that don't have guest adoption. Pros Customer facing website, monthly invoicing, sending of invoices to guests. Linking to STR sites like Airbnb for block calendar dates. Cons Need monthly calendar option, need to be able to text tenants without requiring them to login. No one is going to take the time to log in to read a text message. Would be better with a dedicated App for mobile usage. Switched from [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/) Link to Airbnb and VRBO calendars, Customers from other sites like HipCamp, better online booking features Review Source Response from RoverPass July 8, 2025 Thanks for your honest feedback, Ryan. We're glad you're seeing value from features like invoicing and calendar linking. We hear you on the need for improved texting, calendar views, and mobile usability. We will put these improvements on our roadmap. Your input helps us develop better tools for our customers, and we appreciate you being part of the RoverPass community. CD Craig D. Owner Hospitality Used the software for: 2+ years ### "So happy with Roverpass service " July 6, 2025 5.0 Roverpass has been a wonderful help to our business ! Pros Wonderful personalized assistance from qualified professionals! Happy 😊 Cons Nothing Happy Review Source DB Debbie B. Club House Mgr Recreational Facilities and Services Used the software for: 1-2 years ### "Sun Country Review" September 8, 2026 4.0 We like it, & rarely hear from guests about their booking experience. Pros Guests book online, instead over the phone. Ease of seeing bookings, Customer support was easy to access. Cons Would like another option for reason a site is blocked. “Blocked by employee for customer” Otherwise it’s working well for us. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.