# Page 2 | RoverPass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is RoverPass the right Campground Management solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165353/RoverPass/reviews

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RoverPass

4.6 (63)

[View alternatives](https://www.capterra.com/p/165353/RoverPass/alternatives/)

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Last updated March 27th, 2026

# Page 2 - Reviews of RoverPass

## Showing most helpful reviews

Showing 26-50 of 63 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Melinda R.  
Manager owner  
Events Services  
Used the software for: 2+ years

### "My review of roverpass"

April 4, 2025

4.0

I enjoy the automated campsite online system. It’s a lot better than what we had before. The customer service used to be a lot better. now they just want you to watch a video and figure it out yourself.

Pros

When we first joined, there was a lot of customer service and you could talk to a real person and they were so very helpful. And using RoverPass, we didn’t have to book my phone using our Square credit card application. We get less calls now which is very helpful.

Cons

When tents book on the system, they have to tell and explain how big their RV camper is they have no RV camper so it doesn’t make any sense Why tents have to do this. Also everything to do with customer service is videos and online and you cannot talk to a person when you have problems. somewhere on our side. It says that we have electric. We have never had electric. I did not set it up that way, but it’s there somewhere because people tell me all the time. Also customers get a message saying that if they’re not there by 5 PM that they must call so they are always calling and they can come later than this, but I cannot figure out how to change this. I would rather it say 9 PM or nothing at all people say there’s no cabins and then they think there’s something wrong but in reality, the cabins are all booked. If it would just said the cabins are booked and not totally missing people wouldn’t be calling. We are in the middle of evaluating Maybe using a different service because there’s so many problems and people are always complaining. Getting hold of a person at Rover passes impossible. they don’t wanna talk to you. One more thing the emails that you get that tell you that there has been a booking. It would be really nice if it had the campsite number and how much they paid. I see very limited information if it had that I would not have to open up the website and try to find it.

Review Source

Response from RoverPass

April 8, 2025

Thank you for sharing your feedback. We’re sorry for the inconvenience and want to resolve your concerns. Could you please email us at melisa@roverpass.com or call 7372665337? We look forward to helping you directly.

ML

Michael L.  
owner of campground  
Marketing and Advertising  
Used the software for: 2+ years

### "roverpass GREAT"

April 3, 2025

5.0

roverpass has always been there for us when ever needed. great place to put your business trust in. they are great people and good at what they do always coming up with new idears and better ways to keep your business in good condison your in good hands

Pros

your response is quick and very helpful we have ran into some bumps that we did not know how to fix and sent an email for help and you answered it quickly and followed up to make sure we were back on chorse.

Cons

we do not have any thing that we do not like everything that we have had to have help with was taken care of quickly. Money is transfered into our account very quickly also.

Review Source

Response from RoverPass

April 4, 2025

Hi Michael, Thank you for the wonderful review! We love hearing our quick, helpful responses have made a real difference, and we appreciate your trust in RoverPass. We’re thrilled you’re enjoying our new ideas and efficient transfers—thanks for choosing us as your partner!

KS

Kaitlin S.  
Media  
Hospitality  
Used the software for: 6-12 months

### "Great customer service and response time"

November 3, 2025

5.0

Great, increased reservations since using it, love having the partnerships included so we are listed multiple places at once.

Pros

Excellent and fast customer service. They are there to answer any questions and help with any tech support or tutorials needed.

Cons

The calendar view is a little slow to load following weeks by phone and desk top, but I am sure they will improve it. There has already been improved features since we started using it. They are very open to feedback.

Review Source

Response from RoverPass

November 6, 2025

Thank you so much for your kind words! We’re thrilled to hear that our customer service team has been helpful and that you’ve seen an increase in reservations, as well as the benefits of our partnership listings. We also appreciate your feedback about the calendar view, our team is actively working on performance improvements, and updates are already in progress. Thank you for being part of the RoverPass family and for helping us continue to improve!

MW

Machille W.  
Owner-Operator  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Roverpass 5-Star Review"

April 2, 2025

5.0

It's been very rewarding. After spending many $$$$ to be a member of a very well know RV club and getting very little or no feedback except when renewal came due. Roverpass you make my world so much easier. Thank You!!

Pros

Roverpass is the best! They keep in touch, add new products and the website is very easy to work with.

Cons

I wish there was something I could say that I'm dissatisfied with, but I truly am not dissatisfied with anything.

Switched from

[Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/)

Was disappointed with only hearing from Good Sam when it was time to renew. Otherwise, it was as if I didn't exist to them.

Review Source

Response from RoverPass

April 3, 2025

Hi Machille, Thank you for the fantastic 5-star review! We’re thrilled that our updates and easy-to-use platform make a real difference for you. Your feedback motivates us to keep innovating and staying in touch. Thanks for choosing RoverPass—we’re so glad you’re part of our community!

Michelle S.  
Camp Host  
Entertainment  
Used the software for: 2+ years

### "Camp Manager"

February 13, 2025

4.0

Overall we have been super happy with RoverPass. They are always happy to help with something I can not figure out, and they listen to our needs.

Pros

RoverPass has given us an online presence making it easier for our campers to find us.

Cons

We are a city-owned RV park and there have been some features that we need that RoverPass does not offer.

Review Source

Response from RoverPass

February 26, 2025

We’re thrilled to hear that RoverPass has helped boost your online presence and make it easier for campers to find your park! Our team is always happy to assist, and we truly value your feedback. We understand that as a city-owned RV park, you may have unique needs, and we’re always looking for ways to improve our platform. If there are specific features that would better support your operations, we’d love to hear more! Please don’t hesitate to reach out so we can explore potential solutions together.

MC

Mike C.  
Partner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Ease of use"

April 3, 2025

5.0

I love the ability and functionality of the website

Pros

The ability to show all of our reservations on a single page.

Cons

I would like to be able to upload videos of each camp site

Review Source

Response from RoverPass

April 3, 2025

Hi Mike, Thanks for your great feedback! We love that you find it easy to see all reservations on one page. We appreciate your idea to upload campsite videos—our team will keep it in mind. Thank you for being part of RoverPass!

GG

Gabriela G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "RoverPass best decision we made!"

October 2, 2023

4.0

Overall RoverPass has been great for business. I would never have been able to keep up with the reservations using mypaper calender. I appreciate having the black out dates and being able to easily get the customer phone number to text with them about check-in procedures.

Pros

The best feature is the calender. I can see immediately what is available, who's coming in or out. Blocking upcoming dates is also a plus. It's easy to use these functions.

Cons

Having gone from a paper calender with reservations to RoverPass, you can imagine the benefits of RoverPass. What I find more taxing is the changes that seem to be coming more and more often. I feel that since we are a tiny, need I say micro, RV park, only 4 sites, I don't need the bells and whistles. Possibly make a simple RoverPass for the small/micro parks.

Reason for choosing RoverPass

The fees were charged to the customer

Review Source

RaKP

Rebecca and Kenneth P.  
owners  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "RoverPass Review"

August 9, 2021

4.0

Customer service is outstanding with RoverPass. The cons listed above however have not been resolved at this time.

Pros

The ease of the program for owners that are not necessarily the most computer savvy. For the most part the software is fairly easy to use. Integration was seamless.

Cons

#1The calendar needs to be more user friendly, i.e. continues to switch back to the current day, rather than the owner having the ability to work further out in months when booking reservations by phone. #2 Owner also needs to be able to override the system when a 3 day minimum is required for holidays i.e. customer can not come in on Friday, but can on Saturday and are still booking the 3 day without having to call customer service. #3 Software send long term guests to many notifications that their bill will be due and does not allow the owner to add their electricity/internet to the invoice. Therefore we have to charge their credit card an additional time.

Review Source

KJ

Karin J.  
Director of Parks  
Government Administration  
Used the software for: 1-2 years

### "RoverPass is a fantastic tool for busy Owners!"

May 18, 2023

5.0

My experience has been excellent. Great product with good support and ease of use.

Pros

I like that I am able to be away from the office more and do other things with my time.

Cons

When you try to block several sites on the calendar at a later date and the calendar automatically goes back to the current date after each block.

Review Source

Response from RoverPass

June 1, 2023

Thank you for your review, Karin! We're happy you've had a great experience with RoverPass and that you've been able to free up some time! Your feedback helps us improve our product - so thank you for sharing your thoughts regarding blocking sites. We've been working on calendar improvements, and will pass this information on to our product development team!

LC

Lynnette C.  
Accountant & Office  
Real Estate  
Used the software for: Less than 6 months

### "Product is great but needs a few more features- Getting better everyday"

August 4, 2021

5.0

Excellent customer service- product is getting better all the time.

Pros

The calendar is great to allow you to see who is in your park at a particular time- We love the feature that passes the credit card charges directly back to the camper, so we do not have to increase our prices to absorb that cost. We also love the feature to disable a site for online reservations for long term campers.

Cons

There are a few items that are needed- Need to be able to transfer a camper to a new site on a particular day and to keep the reservation and payments intact. A better way to contact all the campers in you park for a specific day is needed for issues like power outages or incoming weather. Monthly and Weekly charges do not always work correctly- Daily charges are great.

Reason for choosing RoverPass

The feature that we could pass the credit card charges back to the campers

Review Source

RV

Robyn V.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Love Rover Pass!"

September 15, 2023

5.0

It's been a delightful experience. Very easy to set up. The customer support is very good. I love the system!

Pros

Rover Pass is easy to use and very customer friendly! I love that my clients can book and pay for a site on line. I just have them pull straight into their site. No stopping at an office , we get them in their prepaid site!

Cons

It was difficult to set up our long term rates but the Rover Pass team came up with a work around. I do wish it wish it was easier to edit charges after the reservation is paid for, but even that is no big deal.

Review Source

TH

Tammy H.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Impressed!"

September 19, 2019

5.0

The biggest benefit of using RoverPass is almost eliminating phone calls for RV reservations. This has freed up a lot of time for my staff and me.

Pros

What I like most about this software is the ability to look at it quickly and get all the information I need to book a reservation or reject it. I have had guests tell me it was very simple to fill out the information to book a room or an RV site.

Cons

There are two things that I believe could be improved upon with this software. First, I would like to be able to integrate it with Booking.com and Airbnb, then tie it into my own booking calendar. Second, I have had several guests have to cancel and are very upset when the fees are not refunded....all they tend to see is "full refund if cancelled".... with in however many days. If there was a way to emphasize the fees would not be refunded it would make life a bit easier:)

Review Source

Response from RoverPass

October 29, 2019

Hi Tammy. Thank you for taking the time to provide your feedback. At this time, we are not able to integrate with other services- however, we do have a new Reservation Management System we'd be happy to share with you! This allows you to keep track of all your reservations in one place and view your availability in realtime. And, as always, it's free! Please reach out to us, and we would be happy to provide you with more information. We do our best to make our cancellation as clear as possible throughout the reservation request process, but we do understand that sometimes there is a little confusion. I will pass along your feedback to see if we can come up with something that makes our policy a little more clear. I appreciate you taking this time to provide your feedback, and appreciate you sharing the positive experiences you have had. Thanks!

SD

Suzanne D.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Great Way to Run Our Two RV Parks"

August 20, 2020

5.0

Pros

Roverpass made our calendar much more efficient without the fear of double booking. It is easy to use and implement into our two parks. Instant booking has been great for our customers. We currently do it at no extra expense to the customers and we absorb the fees. There are always upgrades and the staff has always been there for me when I've had difficulties. Also another perk is that when I see an issue that affects us, Roverpass has found fixes and has gotten back to us immediately. With the Covid-19, and ensuing chaos and cancellations I have had the best customer experience with Karla and many others trying to figure things out. I felt really taken care of during a difficult time. Since we have two parks now, one we are running directly and one by work campers, I can access both easily if there are problems or questions. New features are being introduced frequently, and they have all been bonuses for us, including being able to charge customers for wood and other items.

Cons

I did give 4 stars for functionality, because this is a work in progress. There are a few snags that are easily worked around, that I know a few fixes will make use easier. For instance, if you go to a future date and do something, the computer will automatically go back to the current date. For tracking financials, it is great for credit card use, but when we get cash, it has been difficult. I know these are things are what Rover Pass is working on and I'm glad to be a part of it.

Review Source

EK

Emily K.  
Sales and Property Manager  
Hospitality  
Used the software for: 1-2 years

### "We love RoverPass!"

January 31, 2024

5.0

Pros

RoverPass has been one of the best decisions/investments we have made. It is extremely user friendly and the customer service is unmatched, both of those things are extremely important to us!

Cons

There are a couple features I have suggested that would be hugely helpful for us, like mass communication to guests, that have been warmly received but not implemented yet.

Alternatives considered

[Campspot](https://www.capterra.com/p/176517/Campspot/)

Review Source

PM

Paulette M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Happy RP Camper Host"

June 25, 2023

5.0

It has been great!

Pros

RoverPass promotes our campground and connects us with campers. I love the platform even more now, because our calendar will sync with HipCamp!

Cons

I am happy with everything - no problems here!

Review Source

SB

Susie B.  
Owner/Operator  
Hospitality  
Used the software for: 1-2 years

### "Great Job and don't change..."

March 5, 2020

5.0

Excellent. They understand that I need to collect money when people walk in the door and need to handle the transactions myself. Thank you

Pros

I am a very busy person and am continually short on time. This integrates with my business very well. I have used other programs this is quick and simple. If I have questions the staff is only a phone call away and ready to answer.

Cons

I need something simple and sometimes changes/upgrades take more time for me to learn.

Review Source

Response from RoverPass

March 11, 2020

Hi Susie, Thank you for taking the time to leave this review. I'm happy to hear that our system has helped to save you time and it has been easy for you to reach our support staff. We do continually make upgrades to make sure our platform is able to serve everyone and to make sure things run smoothly, but your Account Manager would be happy to help train you on the updates! You can always reach out at any time and our team will be happy to help answer any questions. Thank you again for the feedback!

RF

Rosemarie F.  
Owner/Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Pleasant Experience"

March 11, 2023

5.0

Scheduling customers is convenient by having it on roverpass.com.Friendly and prompt responses from customer service to any questions that arises.

Pros

Daily/weekly availabilities easy to see on calendar for any given month of the year. Daily/weekly pricing automatically add up.

Cons

Rigid structure, hard to adjust prices for specific customers or monthly rates which might be different then roverpass.com monthly rate pricing.Only to be able to see 10 days at a time. Hard to make monthly reservation without seeing if spot is open for that long.

Review Source

Response from RoverPass

March 17, 2023

Thank you so much for taking the time to leave a review! We're happy to hear you've had an overall pleasant experience with the calendar and working with our team. Our product team is currently working on making long-term reservations more streamlined, based on feedback from customers like yourself! We're looking forward to sharing the improvements we have coming with you in the near future.

ER

Eveie R.  
Marketing Director  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Fits our needs for now "

February 7, 2023

4.0

So far, it meets our needs. We are a new facility, so we are learning as we go.

Pros

This software was very easy to implement. The system is user-friendly for placing reservations and accessing all tabs.

Cons

The calendar feature is frustrating if you are doing multiple bookings or blocks for the same dates - after each one, it reverts back to “today”. That gets time-consuming on our end. The website is also not the greatest, but was set up quickly and easy to edit. It’s all templates, so you have little comments tell over the headings, though.

Reason for choosing RoverPass

Free website, ease of use, pricing

Review Source

CD

Coleen D.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Circle K Campground Reveiw"

July 30, 2021

4.0

Easy to work with.

Pros

Great way to get people to reserve a site online, easy and with it paid up front we don't have to collect any money.

Cons

Customers pay for a site, then don't show up and want a refund, We get dinged with a bad survey. Should be very clear to the customers, that their money is non-refundable

Review Source

TD

Tomas D.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Poor service and inferior product"

January 31, 2024

1.0

Pros

It’s online and includes store inventory.

Cons

No customer service, limited capabilities, you will have to manually enter credit card numbers FOR EVERY SINGLE TRANSACTION!! staff wastes more time manually entering guest info and entering credit card numbers. There’s no way to provide employee discounts or enter deposits. They will charge you for monthly reports. There is no phone number for customer service.

Review Source

KD

Kenneth D.  
Property Management  
Hospitality  
Used the software for: 2+ years

### "Reccommended"

August 31, 2023

5.0

It helps bring in more business. Recommended!

Pros

I like the easy, user friendly website.

Cons

I like everything so far. I haven't encountered anything negative as of yet.

Review Source

CL

Craig L.  
Owner  
Ranching  
Used the software for: 1-2 years

### "Roverpass review "

October 2, 2023

5.0

It keeps very good track of my customers info and history

Pros

Ease of use, record keeping and customers support

Cons

Phone support was taken away so now I have to wait for answer to my problems

Review Source

JN

Jeanette N.  
OWNER/MANAGER  
Hospitality  
Used the software for: 1-2 years

### "The good and not so good"

October 16, 2023

4.0

It works

Pros

Agreement to terms place to sign. Other programs did not have this option and we felt it was a must have.

Cons

If you nee to edit you have to go all the way out.

Review Source

MW

Morgan W.  
owner  
Hospitality  
Used the software for: 6-12 months

### "Timberland Acres Review"

September 19, 2019

4.0

Sales Tax is my biggest problem with RoverPass.

Pros

Online reservations made easy. Customers can make reservations 24/7

Cons

I have to manually do sales tax each month. This is not easy, nor user friendly. Each month I have to add up all of the sales tax and then all of the totals. It would be so much easier if this was done for me.

Reason for choosing RoverPass

We do not have an online reservation system. We still use paper here in our office. Sites are assigned on paper and our reservation forms are paper. I only use RoverPass to offer an online option for our guests.

Review Source

Response from RoverPass

October 29, 2019

Hi Morgan! Your feedback has been heard and we have created a solution for you! Now, when you download your payout report, you will see that the taxes for each reservation is separate so you will no longer have to do the math for each payout. We appreciate you letting us know things like this so we can create a product that best works for you. I appreciate you taking the time to leave this review and hope that we can continue to expand upon our product to make it a perfect fit. Thanks!

RB

Rick B.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Roverpass"

August 9, 2021

4.0

Pros

Ease of use both for ourselves and our customers.

Cons

Cost to the customer excessive. Roverpass unwilling to lower 15% fees.

Review Source

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