# PhoneCall Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PhoneCall Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/165366/PhoneCall

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# 

 PhoneCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

PhoneCall

## What is PhoneCall?

Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers.

## What is PhoneCall used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.01

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for PhoneCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.phone-call.com/&name=PhoneCall)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PhoneCall

4.6 (5)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$0.01

Per Feature, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

4.8 (855)

Value For Money

5.0 (4)

Value For Money

4.5 (767)

Customer Service

5.0 (4)

Customer Service

4.6 (786)

## PhoneCall alternatives

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

Track and document all activities across devices, networks, and other systems

API

Application programming interface that allows for integration with other systems/databases

Auto-Dialer

System that automatically dials calls

Automatic Call Distribution

Distribute/route/connect calls

Blended Call Center

A call center that both makes and receives calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

PhoneCall 32 features

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Analyze and gain insights into data in real-time

Record live video calls to play later

View and track pertinent metrics to find patterns and gain insights from data

Turns text into natural sounding speech

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (4)

4.5

Based on 4 reviews

## Pricing

Value for money

5.0 (4)

Free Trial

Basic

$0.01

Per Feature,Per Month

Value for money

5.0 (4)

5.0

Based on 4 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

4.6

Based on 5 reviews

Filter by rating

5(3)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SC

sebastien c.

manager

Commercial Real Estate

### "more efficiency , more contacts in less time."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 9, 2017

more business

Pros

simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved;

Cons

the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Matthieu B.

CEO

Marketing and Advertising

### "The best solution for outbound calls"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 7, 2017

The best solution for outbound calls.

Pros

Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive...

Cons

We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MR

Md.Tanvir R.

Technology Specialist

Electrical/Electronic Manufacturing

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

March 8, 2017

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HV

helene v.

### "Sense of the customer relationship with Phone Call !"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 14, 2016

We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NH

NADIA H.

Co-General Manager

Outsourcing/Offshoring

### "We are totally satisfied with Phone Call CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 2, 2016

Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen.

Pros

The speed of the connection with the customer using an internet connection low debit. The ability to connect anywhere I am and track production. Functionalities. Statistics. Process incoming and outgoing calls at the same time. Optimization of production management with target

Cons

The price though the value for money is good.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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