# PhoneCall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PhoneCall Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/165366/PhoneCall --- # PhoneCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PhoneCall ## What is PhoneCall? Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. ## What is PhoneCall used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.phone-call.com/&name=PhoneCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneCall 4.6 (5) VS. [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $0.01 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.8 (320) Value For Money 5.0 (4) Value For Money 4.7 (247) Customer Service 5.0 (4) Customer Service 4.8 (312) ## PhoneCall alternatives [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. PhoneCall 32 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Analyze and gain insights into data in real-time Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Turns text into natural sounding speech Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $0.01 Per Feature,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC sebastien c. manager Commercial Real Estate ### "more efficiency , more contacts in less time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2017 more business Pros simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved; Cons the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matthieu B. CEO Marketing and Advertising ### "The best solution for outbound calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2017 The best solution for outbound calls. Pros Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive... Cons We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Md.Tanvir R. Technology Specialist Electrical/Electronic Manufacturing ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 8, 2017 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV helene v. ### "Sense of the customer relationship with Phone Call !" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 14, 2016 We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH NADIA H. Co-General Manager Outsourcing/Offshoring ### "We are totally satisfied with Phone Call CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2016 Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen. Pros The speed of the connection with the customer using an internet connection low debit. The ability to connect anywhere I am and track production. Functionalities. Statistics. Process incoming and outgoing calls at the same time. Optimization of production management with target Cons The price though the value for money is good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)