--- title: "PhoneCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PhoneCall Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/165366/PhoneCall/" page_type: "product" language: "en" --- # PhoneCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PhoneCall ## What is PhoneCall? Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. ## What is PhoneCall used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneCall?[Manage this product listing](https://www.g2.com/products/phonecall/claim_requests/new?auto=true) ## PhoneCall Overview Updated September 2026 AI summary PhoneCall equips organizations of all sizes with cloud-based call center capabilities, offering essential features like automatic call distribution, call logging, CRM integration, and analytics. It supports both inbound and outbound operations through options such as predictive and progressive dialers, manual dialing, and blended call center functionality, while also providing APIs and chat tools for further integration and communication flexibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneCall 4.6 (5) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $0.01 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.8 (334) Value For Money 5.0 (4) Value For Money 4.7 (261) Customer Service 5.0 (4) Customer Service 4.8 (326) ## PhoneCall alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) ## FAQs about PhoneCall Overview ### What company size and specific industries is PhoneCall built for? PhoneCall is designed for call centers, including both in-house and outsourced teams, ranging from single-agent operations to organizations with more than 1,000 agents. It fits companies that manage high-volume calling environments and need software suited to contact-center workflows at small, mid-market, and enterprise scale. Features and Usability ### What are the key features of PhoneCall? PhoneCall offers call center management tools such as automatic call distribution, call routing, call logging, call recording, and call monitoring. It also includes auto-dialer options like predictive, progressive, and manual dialers, plus CRM, computer telephony integration, real-time analytics, reporting, chat/messaging, and voice mail. Integrations ### Which third-party tools and platforms does PhoneCall integrate with? PhoneCall integrates with Zoho CRM for customer relationship management connections. Getting Started and Support ### What training and onboarding options does PhoneCall offer? PhoneCall provides in person training and live online sessions to help teams get started. In person training supports direct, face-to-face instruction, while live online sessions allow guided setup and learning through virtual meetings. These are the training formats listed for PhoneCall. Getting Started and Support ### What customer support options does PhoneCall offer? PhoneCall provides email/help desk, phone support, and 24/7 live rep assistance. Support is positioned for direct contact and around-the-clock access, with no reviewer feedback available here to assess response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 3,851 VoIP reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) PhoneCall supports all three features that reviewers rate as most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review call activity for quality control, allowing teams to improve service consistency and respond to issues more effectively. Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. PhoneCall 32 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Real-Time Analytics: Analyze and gain insights into data in real-time - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Text to Speech: Turns text into natural sounding speech - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $0.01 Per Feature,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC sebastien C. manager Commercial Real Estate ### "more efficiency , more contacts in less time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2017 more business Pros simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved; Cons the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Matthieu B. CEO Marketing and Advertising ### "The best solution for outbound calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2017 The best solution for outbound calls. Pros Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive... Cons We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MR Md.Tanvir R. Technology Specialist Electrical/Electronic Manufacturing ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 8, 2017 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV helene V. ### "Sense of the customer relationship with Phone Call !" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 14, 2016 We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH NADIA H. Co-General Manager Outsourcing/Offshoring ### "We are totally satisfied with Phone Call CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2016 Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen. Pros The speed of the connection with the customer using an internet connection low debit. The ability to connect anywhere I am and track production. Functionalities. Statistics. Process incoming and outgoing calls at the same time. Optimization of production management with target Cons The price though the value for money is good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.