# Engati Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Engati Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/165384/Engati --- # Engati Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Engati ## What is Engati? The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design. ## What is Engati used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 84% Neutral 4% Negative 12% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engati?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.avniro.com&name=Engati) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engati 4.0 (25) VS. [4.7 (1,760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (25) Ease Of Use 4.6 (1,740) Value For Money 3.9 (25) Value For Money 4.6 (1,492) Customer Service 4.2 (25) Customer Service 4.7 (1,511) ## Engati alternatives [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,045)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (18)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 2.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 1.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Customizable Branding 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Live Chat 1.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Natural Language Processing 1.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Proactive Chat 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Engati 42 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (25) 3.9 Based on 25 reviews ## Pricing Value for money 3.9 (25) ### Starting price Contact vendor for pricing Free trial available Value for money 3.9 (25) 3.9 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (25) 4.2 Based on 25 reviews ## User reviews Overall rating 4.0 Based on 25 reviews Filter by rating 5(10) 4(11) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent TE Tristan Eua Y. Multimedia & Marketing Manager Real Estate ### "Worst AI Chatbot Service Provider" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 10, 2023 Very Poor, WORST. Pros It's highly customizable, it has a potential to really provide you with the service you need. HOWEVER, Cons Very complicated and very poor customer support. Reasons for choosing Engati They were good at selling the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bharat K. Manager Retail ### "Not worth the money , lost my data , number & hard earned money, couldn't get anything out of it." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 22, 2022 It was the worst , i will always regret the decision of choosing engati , the loss can't be recovered now , i lost my old number in which I used to get leads , i lost business because of them, i lost all my data , i kept asking them what would happen to my data , they never respond and i finally ended up with huge loss. Pros I did not like a single thing about this software , they are way too much expensive from every single one of there competitors , there is no transparency in the employees , they don't tell you the consequences, never got complete info on what I am getting into. Cons I hated there mobile application , it is slow , doesn't work in cheap phones at all , tons of customer complaint about how bad this automated thing is. I wpuldnt recomend using engati at all , there are many good and less expensive services available in the markets Alternatives considered [Interakt](https://www.capterra.com/p/241014/Interakt/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HP Harsha P. Owner Retail ### "STAY AWAY! Another Scam App. High Promises, Zero Delivery" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 20, 2022 When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only respond by email!!! The team was taking things jolly well. Remember, the timeline kicks in as soon as you pay (yes, not from the day of deployment but the date of payment), so any delays impact your cost. We launched the WIP solution in week 3, as we did not want to lose precious time. And wanted to do the testing as we go along. That opened up the can of worms. Their platform has an infinite number of bugs! Their mobile app freezes and doesn't even notify when a user is online. So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer. Over the last 3 days, we had numerous cases where customers exited as they couldn't chat with an agent. And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface. From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app. It's scary to imagine the customer fury that we have to face with the WhatsApp migration. Save yourself. PICK ANOTHER Pros The sale process - how they demonstrated that this solution could do wonders! That's where we fell. We should have done thorough research. Cons The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alina M. Outreach Specialist Marketing and Advertising ### "One of the best on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 The overall experience is pretty great. I love how much support they are always ready to provide Pros How customizable it is. There are many chatbots but very few that can be used in that many work spheres. Cons I am fully satisfied. I wish it cost a bit less but we all ish that, don't we. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Content Marketing Manager Pharmaceuticals ### "Great functionalities in one package!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 31, 2022 Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team. Pros It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong. Cons If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Engati Pricing and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gaayatri K. Marketer Information Technology and Services ### "Easy to implement and good customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2021 Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try. Pros 1\. Good customer support 2. Easy to build flows 3. Easy to train the chatbot Cons The price might be a bit on the higher side when compared to others, but it covers all functionalities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Delphine V. It support and service Information Technology and Services ### "Best chatbot builder with a lot of features" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2021 We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users. Pros This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps. Cons To change or view some core features, you have to apply to the customer support, like a list of all of the attributes, being able to copy your chatbot to a live chat bot etc. this is a bit of a hastle, luckily the customer support provides swift feedback and help and are very friendly. Reasons for choosing Engati I've tried over 10 different chatbot builders and Engati gave me the most possibilities to implement in the chatbot. In my experience, Engati overall is the most logical and friendly-to-use chatbot builder. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Maxie H. Head of Business Development: Europe Health, Wellness and Fitness ### "First Chatbot Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 16, 2020 We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely. Pros The team at Engati assisted us every step of the way. The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far! Cons The Youtube videos were a bit outdated. For non-techies, a simple process flow may work. Reasons for choosing Engati Support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Karan K. Digital Quality & Controls Leader Financial Services ### "Best AI Chatbot Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2019 I love it, we have already saved so many business hours by using this Chatbot platform Pros The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins Each and every deployment is described in detailed fashion. Customizations can be done in jiffy The product support team from Coviam is very responsive The number of integrations are best- you wouldn't find any other product with so many integrations Cons Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Product Manager Transportation/Trucking/Railroad ### "ENGATI - The Bot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2019 Pros It is easy to integrate and creating auto replying FAQ is also easy. Cons Manual Training required for regular questions coming in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165384/Engati/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)