# Engati Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Engati Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/165384/Engati/alternatives

---

# 

 Engati Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Engati

## What is Engati?

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design.

## What is Engati used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 25 user reviews

Reviews sentiment

Positive

84%

Neutral

4%

Negative

12%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Engati?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.avniro.com&name=Engati)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Engati

4.0 (25)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (25)

Ease Of Use

4.6 (1,733)

Value For Money

3.9 (25)

Value For Money

4.6 (1,487)

Customer Service

4.2 (25)

Customer Service

4.7 (1,506)

## Engati alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Starting price

$1799.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

78%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/158117/Freshchat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

2.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

1.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Customizable Branding

2.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Live Chat

1.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Natural Language Processing

1.7 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Proactive Chat

2.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

Engati 42 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Configure existing workflows to meet your organization's needs

Interprets what a user is doing based on context and helps guide them through the process.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assemble applications and processes by dragging over and arranging pre-built components

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Active monitoring of systems, applications, or networks

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Train your system to interpret and transcribe voice messages

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.9 (25)

3.9

Based on 25 reviews

## Pricing

Value for money

3.9 (25)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.9 (25)

3.9

Based on 25 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (25)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (25)

4.2

Based on 25 reviews

## User reviews

Overall rating

4.0

Based on 25 reviews

Filter by rating

5(10)

4(11)

3(1)

2(0)

1(3)

Mentioned topic

Sorted by most recent

TE

Tristan Eua Y.

Multimedia & Marketing Manager

Real Estate

### "Worst AI Chatbot Service Provider"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 10, 2023

Very Poor, WORST.

Pros

It's highly customizable, it has a potential to really provide you with the service you need. HOWEVER,

Cons

Very complicated and very poor customer support.

Reasons for choosing Engati

They were good at selling the service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BK

Bharat K.

Manager

Retail

### "Not worth the money , lost my data , number & hard earned money, couldn't get anything out of it."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

September 22, 2022

It was the worst , i will always regret the decision of choosing engati , the loss can't be recovered now , i lost my old number in which I used to get leads , i lost business because of them, i lost all my data , i kept asking them what would happen to my data , they never respond and i finally ended up with huge loss.

Pros

I did not like a single thing about this software , they are way too much expensive from every single one of there competitors , there is no transparency in the employees , they don't tell you the consequences, never got complete info on what I am getting into.

Cons

I hated there mobile application , it is slow , doesn't work in cheap phones at all , tons of customer complaint about how bad this automated thing is. I wpuldnt recomend using engati at all , there are many good and less expensive services available in the markets

Alternatives considered

[Interakt](https://www.capterra.com/p/241014/Interakt/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HP

Harsha P.

Owner

Retail

### "STAY AWAY! Another Scam App. High Promises, Zero Delivery"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 20, 2022

When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only respond by email!!! The team was taking things jolly well. Remember, the timeline kicks in as soon as you pay (yes, not from the day of deployment but the date of payment), so any delays impact your cost. We launched the WIP solution in week 3, as we did not want to lose precious time. And wanted to do the testing as we go along. That opened up the can of worms. Their platform has an infinite number of bugs! Their mobile app freezes and doesn't even notify when a user is online. So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer. Over the last 3 days, we had numerous cases where customers exited as they couldn't chat with an agent. And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface. From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app. It's scary to imagine the customer fury that we have to face with the WhatsApp migration. Save yourself. PICK ANOTHER

Pros

The sale process - how they demonstrated that this solution could do wonders! That's where we fell. We should have done thorough research.

Cons

The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Alina M.

Outreach Specialist

Marketing and Advertising

### "One of the best on the market"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2022

The overall experience is pretty great. I love how much support they are always ready to provide

Pros

How customizable it is. There are many chatbots but very few that can be used in that many work spheres.

Cons

I am fully satisfied. I wish it cost a bit less but we all ish that, don't we.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Content Marketing Manager

Pharmaceuticals

### "Great functionalities in one package!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 31, 2022

Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.

Pros

It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong.

Cons

If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reasons for choosing Engati

Pricing and ease of use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Gaayatri K.

Marketer

Information Technology and Services

### "Easy to implement and good customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 27, 2021

Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

Pros

1\. Good customer support 2. Easy to build flows 3. Easy to train the chatbot

Cons

The price might be a bit on the higher side when compared to others, but it covers all functionalities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Delphine V.

It support and service

Information Technology and Services

### "Best chatbot builder with a lot of features"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 7, 2021

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

Pros

This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

Cons

To change or view some core features, you have to apply to the customer support, like a list of all of the attributes, being able to copy your chatbot to a live chat bot etc. this is a bit of a hastle, luckily the customer support provides swift feedback and help and are very friendly.

Reasons for choosing Engati

I've tried over 10 different chatbot builders and Engati gave me the most possibilities to implement in the chatbot. In my experience, Engati overall is the most logical and friendly-to-use chatbot builder.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Maxie H.

Head of Business Development: Europe

Health, Wellness and Fitness

### "First Chatbot Experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 16, 2020

We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely.

Pros

The team at Engati assisted us every step of the way. The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far!

Cons

The Youtube videos were a bit outdated. For non-techies, a simple process flow may work.

Reasons for choosing Engati

Support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KK

Karan K.

Digital Quality & Controls Leader

Financial Services

### "Best AI Chatbot Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2019

I love it, we have already saved so many business hours by using this Chatbot platform

Pros

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins Each and every deployment is described in detailed fashion. Customizations can be done in jiffy The product support team from Coviam is very responsive The number of integrations are best- you wouldn't find any other product with so many integrations

Cons

Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Product Manager

Transportation/Trucking/Railroad

### "ENGATI - The Bot"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 26, 2019

Pros

It is easy to integrate and creating auto replying FAQ is also easy.

Cons

Manual Training required for regular questions coming in.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/165384/Engati/reviews/)

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