Who Uses This Software?

Exago works with medium to large organisations across industries and countries.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.50/month/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Exago
  • www.exago.com
  • Founded 2007
  • Portugal

About Exago SMART

Exago SMART enterprise-grade innovation software is trusted by Fortune500 and top firms worldwide. The feature-rich, US-patented solution activates company's collective intelligence to boost innovation growth. To support your innovation endeavour fully, the new Exago START edition offers field-tested configurations for a quick, easy start, while Exago OPEN extends your reach beyond corporate borders. Clients like Barclays, Liberty, Ageas, Unilever and Carrefour are successfully using Exago.


Exago SMART Features

  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking

Exago SMART Reviews Recently Reviewed!


Ideal solution for ongoing strategic innovation support - rich feature set, great support from Exago

Aug 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) A community-centric front-end. The platform supports emergent discussions around insights, challenges, and strategic issues by enabling easy tag creation, community labels, and user-defined content filters. These functions support the emergence of Communities of Practice around broad interesting problems or capabilities;

2) A self-directed discovery model for ideation. "Posting and voting" are commodity functions for Innovation Management Systems; Exago¿s model encourages users to curate their own collections of ideas, challenge themes, or content tags, beginning to build coalitions of support around ideas. In other words, contributing new ideas to the pool is great, but discovering your interests and lending your insights and support to existing themes is better;

3) Social and gamified elements encourage more participation.

Cons: 1) It's so feature-rich that navigation can be a little confusing. While it's easy to access the most common actions from almost any page, there is a lot going on that needs to be learned by new users, requiring a bit of investment in time before participants can become really productive. I am sure much of this is resolved by the changes in the latest 3.5 release;

2) Set up process was a little cumbersome (despite thoughtful guidance by Exago's services team). There were many decisions to take to customize the workflow and tune the platform for our initiative. This was clearly time well spent when we got into the campaign, but we were a little surprised by the upfront decision effort.

Overall: We used Exago to support an innovation initiative involving a very spread out population. The Exago services team led us very effectively through the design of our program and the configuration of the platform, from phases to challenges to incentives. Recruitment was a challenge because our participants work for many different organizations, but the Exago team was very creative and persistent in supporting our efforts. Management of the platform aspects of the program was very smooth, and the Exago team were very responsive to any questions or requests.

Recommendations to other buyers: If all you need is simple post-and-vote software for one or two brainstorming meetings, this is not the solution for you: seek one of the many simple, free platforms available. If however your innovation initiative is a strategic effort - many people, ongoing cycles of challenges/ideas/ventures, a desire to build innovation capability - then this is the ideal platform, and will reward your efforts to define a coherent innovation program.

Vendor Response

by Exago on August 29, 2016

Dear Jeremy, we are glad to get such great feedback from you!

Idea Market does seek to bring everyone together in a company¿s innovation strategy, thus offering a flexible workflow and a set of options to fit each organisation's reality. Yet, the solution is also evolving to deliver the best possible standard configurations to clients who prefer to integrate them and accelerate the decision making process.

Our new 3.5 release has also made navigation more intuitive and comprehensive; it offers, as well, new and revamped pages for managers and facilitates configuration adjustments.

I am very excited to show it to you soon!

Best regards,
Diana Neves de Carvalho, Exago¿s CEO

Very impressed with the overall service and functionality

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to have multiple idea selection criteria is what really sets this software apart. It allows you to tailor the experience inn a way other platforms do not. It's also very intuitive and does a great job of organizing the artifacts so that they all get a fair viewing.

Cons: I think some improvements could be made in terms of the pace at which UAT changes are put into production. Also, in some instances, it would be better if someone internally was able to make changes as long as they had the right level of training.

Vendor Response

by Exago on March 12, 2018

Dear Nick,

Thank you for your great review and kind words.

Exago Smart was built for managers who need a more adaptable solution to fit every company and different innovation processes, so we are glad you feel our product is fulfilling your need.

Regarding software upgrades, we follow a predefined workflow which is continuously reviewed and updated to make the process smoother and more efficient. We will ask our team to get in touch with you to better understand what can be improved here and how the process can evolve.

Our most recent release brings a rebuilt platform administration panel, which gives customer administrators more independence in managing the back-office and makes it more intuitive to use. Even so, all the necessary training will be given, depending on client teams¿ needs, to make sure you are prepared to make the most of Exago software.

Kind regards,
Andreia Agostinho Dias
Sales Executive at Exago

Just beginning and the customer interaction is great

Nov 19, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The engagement initiatives tied with the tracking is very innovative and geared to the audience of today

Vendor Response

by Exago on November 19, 2015

Thank you Jan! We really appreciate your feedback. We are very excited with this project and we believe that the multidisciplinary innovation team plus the target diversity (from truckers to safety managers) will allow us to get amazing results! Together we will capture people¿s collective intelligence to tackle your key business challenges!
Diana Neves de Carvalho

The Exago Innovation is a dynamic company with professional excellence.

Nov 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With the 'People @ Liberty' program, the Liberty Seguros had the pleasure of working together with Exago Innovation. Together we have created value for both companies.

Vendor Response

by Exago on January 22, 2016

Thank you Dina. We feel grateful for receiving this feedback. It¿s a pleasure to work with People@Liberty team! Your energy, focus and enthusiasm are critical success factors for the project success, and we do believe the best is yet to come.
Diana Neves de Carvalho