Cegid

Cegid Retail & POS

4.5 / 5 22 reviews

Who Uses This Software?

Retailers with 5 STORES or more in the following areas: fashion, luxury, beauty, lingerie, swimwear, footwear, jewelry, accessories, sportswear, stadiums, gift shops, museums and homeware furniture.


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cegid
  • www.cegid.com/uk/
  • Founded 1986
  • France

About Cegid Retail & POS

Made for retailers with 5 STORES or more. Cegid provides cloud-based retail software to fashion, beauty, and specialty retailers. The system offers integrated omnichannel, e-Commerce, clienteling & CRM, loyalty & gift card, mobile POS, Inventory, payment integration, replenishment, promotions, staff, analytics and international capabilities. More than 1,000 retailers with 30,000 stores and 57,000 POS in over 75 countries utilize Cegid. RANKED #1 RETAIL SYSTEM PROVIDER in RIS LEADERBOARD.


Cegid Retail & POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

Cegid Retail & POS Reviews Recently Reviewed!

Excellente Service

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Potential for improvement Easy to learn Easy to use Cost effective Cloud system available Good support team

Cons: Honestly, no cons. I wish there was more customizability, Anytime you have an issue they do what they can to help.

Very nice experience overall

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use for store's users as well as for office's users. Reports are very interesting to use and the possibility to modify them is a major advantage.

Cons: There is nothing specific. We took all the time needed to evaluate different systems at the time of purchase and it looks like Cegid was a perfect fit for us.

Great product

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Cegid POS is a platform easy to use. Its functionalities are intuitive for the sales associates. The training and customer team is also very helpful.

Cons: When you upgrade the software, you may sometimes not find some of the useful functionalities you were used to in some previous versions.

Great Inventory Management System!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been working with this software since 2012. We have numerous resorts with numerous POS and Inventory systems across all. We have transitioned 8 resorts to WinRetail/Cegid, each time has been with ease and excellent support from their team. We still continue to work in a few different systems due to not having the control to upgrade to this system, but hands down this is our favorite by far and would if could. This software provides awesome analytics, flexible data use, custom reporting, canned reporting with great filters. The importing/exporting of data is easy for any user level to follow, allowing for inventory items, purchase orders, invoices, GL, transfers, physical inventories, sales, and many more. The purchase order module is quick when entering, receiving or invoicing an order. We have all different types of users accessing this system and have found it to be one of the best in the business.

Pros: Ease of use. Export/Importing of data. Reporting mechanism. Support Team

Cons: Only con would be the posting of an invoice, would like this to detailed instead of summarized. The purchase orders is reaceived in detail but the invoice gets posted on one line as a summary.

Cegid's Solution Helps Us Tackle NFL Gameday in 70,000 Seat Venue

Mar 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall the Cegid retail software solution is very user friendly and easy to use. Once the software was configured to our needs, it became a real asset for my account. I was able to reduce my labor costs, and increase profits, by using the software's auto replenishment functionality. This software package has a lot to offer, and each year we learn more and more about it. The additional things we learn we put to use, and our efficiency increases each year, as we grow with the software.

Pros: - Easy to use - Comes with pre-designed reports that are similar to what we already used - Report creator allows me to custom design report templates - Auto replenishment function allows me to create pick list for warehouse in minutes - Very convenient to find historical data - Very simple to create/receive purchase orders

Cons: - Like anything else you have to spend time with it to become proficient - Creating custom reports takes a little bit of time to figure out - Learning how to use auto replenishment takes time to understand

Good overall product that's easy to learn and teach.

Mar 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Overall satisfied with the functionality and capability of this product. Customer service has always been a focus and will hopefully continue in the future.

Pros: This product is very user friendly and easy to learn for a new user. It offers several ways to look at your data which enables the user to get the information they need in a way that's comfortable to them.

Cons: Some of the functionality is limited in it's current form. Enhancements can be made, but the cost of these enhancements could limit development.

Y2 the complete solution

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: Very intuitive program. The younger sales staff immediately grasped the outline of the program and had no fear operating the system. Older clerks had issues at first, but have adapted to the system.

Pros: Flexibility in screen layout, ease of use. Touch screen speeds up the check out process. Ability to add core items to sales screen creates time savings for the sales associates. Rapid price changes. Real time sales. Great product.

Cons: Lack of documentation is a sore spot. Have to rely on CSR's to help walk through new processes. (On the flip side the CSR's are very knowledgeable and quick to respond)

Simply the Best!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We are a growing company and having looked at so many different options, we truly standby this software. THE BEST!!!

Pros: I love this software I have been working with it at 2 different companies and it is truly the best out there. Very easy to learn and if I ever have any questions or need assistance the team is very helpful. I highly recommend this software.

Cons: There is nothing I would change about this software, once you learn to operate you will be extremely happy.

Good Overall POS System for medium to large retailer

Mar 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: Great POS for medium retailers. I have work with the system for the past 5 years and we were able to integrate our business process with CEGID. We are still on a old version but the new Y2 version seems really promising.

Pros: -Everything is well segmented in the software to easily find what you are looking for. -Easy to maintain and manage. -Mobile POS on iOS Device -Ease to integrate with other systems -Inventory control is really good -Built-In CRM is ok to track customers. -Customer Service is good

Cons: UX is difficult to work with because it is a C++ App. Translation is not 100% perfect. Receipt editing is really difficult to do Reporting is really missing. You need something aside to be able to do great reporting. Can't reload any gift cards already activated POS was developped with European standard so something it's difficult for North American Retailers to fit in. But they have always an answer.

Megan Malek's Review

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have used numerous retail systems throughout my retail life and Cegid has by far been the easiest to learn and use. Everything I need is right there, if I have a question or issue the help desk is always available or quick to respond. I have recommend Cebid to numerous colleagues throughout the sporting event retail.

Pros: Customer support ease of use

Excellent System

May 19, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: It has a lot of business tools , from customizing box to control inventory , not counting the number of different reports you can generate. First level technical support.

Cons: There are many tools that you can not become familiar with so soon, yet they are always attentive when you need help . For basic questions the same day of installation you can use it without problems.

Recommendations to other buyers: Ensure that the needs are well defined , since the software's initial stage has modules that are configured to customer needs.

Good product for a small business, is accessible to be able to extend

Aug 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: WinRetail was good to work with. My client was from a much larger retail operation and started a small chain of women's stores. WInRetail provided them with a great start, although I was engaged to create a data warehouse to be able to do better analytics. Still, working with their technical staff was easy, and they allowed us to have detailed access to their product to be able to customize to my clients needs.

Cons: They have had some difficulty with scaling for a larger operation. When my client needed to make large inventory changes, this meant that the rest of operations needed to stop so that the database could update. This is a challenge when you have multiple staffers that need to make changes to support a price reduction or to receive new merchandise. However, they were willing to continue to evaluate the issues, make process recommendations and to do the updates en masse.

Recommendations to other buyers: How many different functions will this product support at the same time? How customizable are the reports? Are the reports run against live data or is there a data warehouse function. (Live data takes much longer and if you can get daily reports this is generally better for performance).

WinRetail is a major asset to our company!

Aug 24, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: WinRetail is a great program for retail store managers. Re-ordering inventory, running reports and managing items is fast, effective, and easy!

Cons: There isn't much about WinRetail that I don't like... Its a great program! It has enhanced my ability as a store manager to calculate trends and be more concise with orders!

Recommendations to other buyers: WinRetail has so many great aspects of its program. Don't be afraid to explore every function to its fullest to understand what it can do for you!

Win-Win with WinRetail

Aug 18, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting is completely flexible thru the Power Reporter, and can be built to suit your needs :)

Cons: If I had to pick at them, I would say the reports only weakness is the fact that most are run on a weekly basis (which is a challenge when looking at certain tables for individual days).

Recommendations to other buyers: Look at full scope of what they can offer for both brick & mortar and online retail... Need a comprehensive system that can manage both.

A very complete POS system

Jul 15, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is cloud-based and multi-functional and it's obvious that the developers have plenty of experience in multiple types of stores.

Cons: Interface's graphic design. Some parts are in French language.

Recommendations to other buyers: Be sure that the software you choose does not require a lot of assistance or training. And if it does, be sure to have it on demand.

Didn't get what they said they would deliver

Apr 22, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Nothing I was very disappointed with Cegid and the vendor in London They said they could build the system to my needs but they have not

Cons: Not user friendly Vendor in London is bad, terrible customer service with technicians that do not know the system

Recommendations to other buyers: Make sure they can deliver and end product that you need

Product Manager

Dec 23, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It's fairly simple and user-friendly. Also, the ability to be connect remotely is very helpful.

Cons: It lacks some analytic capabilities. I believe we do this outside of the system.

Recommendations to other buyers: I think potential users will have to evaluate this thinking about the needs of their business and make sure they get the right information they are looking for. Also, training a in-house trainer is critical.

So easy to use and understand!

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
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Pros: I like how simple is to work with.

Cons: I dislike not being able to issue a refund/void transaction without the credit card info.

Recommendations to other buyers: Try it! You won't regret it. If you ever worked with a real POS, this one will show you how much easier work could be.

Sep 14, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Cegid - Business Place is really easy to use and deploy. With the web accessible mode we can manage our stores in real-time and we can adapt our strategy to all the situations. The standalone mode gives us the security to continue the store activity even if the LAN is down. With two (or more) servers in load balancing, the solution is totally secure. In the changing world, it's necessary to have a solid and secure architecture while at the same time have management flexibility, and this is exactly what I have with the Cegid. It's 100% operational.

Jun 30, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: WinRetail is a great product that makes my life much easier. I LOVE LOVE LOVE JDS Solutions (the company that runs WinRetail). They are responsive, proactive and extremely helpful. They know how to take care of their customers. It is a pleasure doing business with JDS Solutions.

Perfect to follow your business

May 03, 2010
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Excellent product to follow your sales, your stock, your referencing. POS convenient to use, lots of available information for staff. Very personal access to informations you need to improve your sales.

Cons: So complete that needs the appropriate knowledge to do a good use of the product. Mistakes are not easy to correct. Some bugs but newer versions are apparently corrected.

Overall: It is key to be very specific about your needs before starting to be sure you end up with the applications you actually need.

Cegid Business Place

Apr 20, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Cegid business place is really easy to use and deploy. With the web acces mode we can manage our stores in real time and we can adapt our strategy to all the situations.The standalone mode gives us a security to continue the store activity even after the wan is down. With 2 (or more) servers in load balancing, the solution is totally secure. In a moving world, it's necessary to have a solid and secure architecture and in a same time to have a flexibility in the current management, this exactly what i have with the Cegid solution. 100% operationnal.

Cons: see above.

Overall: see above.