# Momentum Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Momentum Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/165392/Momentum-Mobility --- # Momentum Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Momentum ## What is Momentum? We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient. Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions like Microsoft Teams and more. ## What is Momentum used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 102 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 4% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Momentum?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gomomentum.com&name=Momentum) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Momentum 4.6 (102) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (102) Ease Of Use 4.6 (698) Value For Money 4.6 (89) Value For Money 4.2 (678) Customer Service 4.6 (97) Customer Service 4.6 (648) ## Momentum alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) ## Who uses Momentum? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 101 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 101 reviews IT & Software Development 33% IT & Software Development 33% Administrative 24% Sales & Business Development 11% Finance & Accounting 9% Others 24% Top industries Based on 101 reviews Information Technology and Services 35% Hospital & Health Care 22% Law Practice 16% Telecommunications 14% Other 13% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.7 (64) 65.63% of 64 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.7 (45) 60.00% of 45 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.5 (37) 59.46% of 37 reviewers that rated this feature as important or highly important Transfers live calls to other agents Call Recording 4.6 (25) 48.00% of 25 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.6 (17) 29.41% of 17 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Momentum 14 features Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Ability to chat online in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables the connectivity to send and receive calls over the internet Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.4 (102) 4.4 Based on 102 reviews ## Pricing Value for money 4.6 (89) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (89) 4.6 Based on 89 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (97) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (97) 4.6 Based on 97 reviews ## User reviews Overall rating 4.6 Based on 102 reviews Filter by rating 5(79) 4(16) 3(3) 2(0) 1(4) Mentioned topic Sorted by most recent Allen B. Managing Member Financial Services ### "We question their longevity given their sales practices." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2026 Now that we have experienced their sales process, we would not work with this company if they provided the service for free. We need a solution provider that is stable and trustworthy. We would be concerned about their longevity given the experience we have had. Pros The "sales" representative didn't waste any time listening to what we wanted to accomplish and went straight to dismissing us because he wanted to sell us something we didn't need. Cons They advertised the solution (direct routing and SIP trunks) we needed but they weren't willing to provide that solution. They only wanted to sell us a fully managed solution that we don't need or want. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Paul G. CEO Information Technology and Services ### "I LOVE the MONUMENTAL FOCUS SHIFT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2025 I love the guided and variety of background sounds I love the taskbars I love that our feedback is valued and there's a quick turnaround There's a lot of love --- and I'm just thankful. Thanks, Momentum team. YOU GUYS ROCK!!! 😄🙏❤️‍🔥 Pros I LOVE that Momentum helps me LASER FOCUS on things I need to get done. I felt that I was a cub distracted by everything before, but Momentum helped me increase my superpower: My Tiger Focus. One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective. 🌐 Cons There's nothing I dislike about Momentum. I'm personally kicking myself in the but for not using Momentum as much. I would've been farther than I'd be if I had continually practiced my focusing skills. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Heath L. Director of Operations Real Estate ### "General review of Momentum service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 1, 2025 Pros kind of does what it does without us worrying about it. So, there is little to no down time and no disruption to our daily business Cons nothing comes to mind. If there must be some least liked aspect of any service like this, I suppose that it would be the cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Todd G. Vice President Publishing ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Pros Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had. Cons I have yet had a bad experience to report. Their service has always been handled with care and speed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jeremy J. Senior Systems Manager Building Materials ### "A solid solution for SIP and data needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2025 We are generally very pleased with our Momentum service. We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding. Pros Momentum has been pretty consistent in terms of uptime, providing reliable service for our business. The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze. Cons The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC CHRIS C. COO Marketing and Advertising ### "Momentum Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 31, 2025 Overall, very good, we have had attentive and responsive POC's. Pros The ability to convert your computer and/or cell phone into your work/desk phone. Cons this is really Momentum, but it is difficult to require employees t use the work phone application on their cell phone as many prefer to just call via cell. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Robin L. Accounting Manager Environmental Services ### "review by me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 7, 2025 fairly good and stable as long as wifi is good Pros I like the fact that I can access my "desk phone" from anywhere as long as I'm in WiFi Cons If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call. Meaning, I can answer the ringing app, however, the person on the other end does not hear me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andy R. Purchasing Wholesale ### "Solid VOIP Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2025 I've had a good experience Overall with Momentum. All services have issues on occasion, but Momentum is responsive and good at communicating with updates when there are issues. Their user portal call recording services are great to work with. Pros Problems are uncommon, but support is responsive and available any time I have an issue. The self-service portal and call recording services are both great. Cons We sometimes have issues with voice quality and packet loss, but I'm not certain this is because of something momentum is responsible for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Matthew K. IT Director Hospital & Health Care ### "Telecom Done Right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2025 We have worked with three different ISPs over the past ten years. Momentum has proven to be a valuable asset and partner in our business's success. Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before. Pros Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful. Cons I haven't come across an issue that has made me want to leave any negative remarks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Matthew, Thanks so much for your review! We’re really glad to hear that our team and technology have made a positive impact on your business. It means a lot to us that you see Momentum as a valuable partner, and we appreciate your trust. If you ever need anything, don’t hesitate to reach out. We’re always here to help! KG Kelly G. Staffing and HR Services Human Resources ### "Review of VoIP Phone Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2025 Pros It is easy to use and administer for all of our office locations Cons That the equipment is not updated unless it stops working Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Hi Kelly! Thank you for your feedback! We're glad to hear that our solution has been easy to use and manage across your office locations. We appreciate your input regarding equipment updates and will take it into consideration as we continue to improve our services. If there's anything we can do to assist, please feel free to reach out! [View all Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)