--- title: "Momentum Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Momentum Software - reviews, pricing plans, popular comparisons to other AI Sales Assistant products and more." source_url: "https://www.capterra.com/p/165392/Momentum-Mobility/" page_type: "product" language: "en" --- # Momentum Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Momentum ## What is Momentum? Momentum is a cloud-based platform designed to help sales and revenue teams capture and organize customer interaction data automatically. It connects to calls, emails, and chat tools to log activity directly into a team's CRM without manual entry. Momentum is used by sales representatives, managers, and revenue operations teams to keep CRM records current and reduce time spent on administrative tasks. Teams can use captured data to review deal progress, identify risks, and align on next steps. Core features include call transcription and summarization, automated CRM field population, deal scorecards, and AI-generated follow-up emails. Momentum also provides alerts and signals to help managers coach reps and flag at-risk deals. Momentum is best suited for midsize to large B2B sales teams, particularly in technology and SaaS industries, where managing a high volume of customer interactions and maintaining accurate pipeline data are ongoing priorities. ## What is Momentum used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 102 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 4% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Momentum?[Manage this product listing](https://www.g2.com/products/momentum-momentum/claim_requests/new?auto=true) Rating Breakdown 4.6 +โˆ’ Features4.4 Value for Money4.6 Ease of Use4.4 Customer Service4.6 Rating Breakdown 4.6 Features4.4 Value for Money4.6 Ease of Use4.4 Customer Service4.6 ## Momentum Reviewers Verdict Updated September 2026 AI summary - Momentum is a good fit for small to midsize businesses and IT teams seeking easier phone system management and remote support. - Reviewers are positive about its user-friendly design, responsive customer support, and competitive pricing. - Momentum helps businesses handle calls, manage workflows, and reduce time spent on phone system administration. - Some key downsides are recurring issues with call management, occasional confusion in the admin portal, and challenges with billing or support follow-up. - It works well for teams moving from legacy systems or needing basic telephony features, but buyers needing advanced self-service or highly reliable call handling may need to evaluate fit. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Momentum 4.6 (102) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (102) Ease Of Use 4.6 (698) Value For Money 4.6 (89) Value For Money 4.2 (678) Customer Service 4.6 (97) Customer Service 4.6 (648) ## Momentum alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) ## FAQs about Momentum Overview ### What problems does Momentum solve? Momentum solves missed calls, inefficient call routing, and difficult phone-system administration by giving businesses reliable VoIP, customized greetings, call recording, voicemail access anywhere, and an easier admin portal. IT teams, office managers, clinics, and growing small businesses benefit most when moving from outdated PBX systems, handling number porting, or supporting remote staff. Answer based on 74 reviews Overview ### Which roles and teams benefit most from Momentum? Momentum is most used by business leaders, IT teams, and operations administrators who need better visibility and control over daily workflows. Executives use it to monitor performance and keep teams aligned, while IT managers, consultants, and administrators rely on it to streamline processes, support users, and maintain organized operational records. Answer based on 102 reviews Overview ### What company size and industries is Momentum built for? Momentum is built for small businesses, which make up 79% of reviewers, with the strongest presence in Information Technology and Services at 14%. It also serves midsize businesses at 15% and enterprises at 6%, with additional adoption in Hospital & Health Care at 8% and Law Practice at 6%. Answer based on 102 reviews Features and Usability ### What are the key features of Momentum? Momentum includes core phone system features like VoIP, call routing, call transfer, caller ID, and call recording, plus differentiators such as Microsoft Teams integration, softphone access on desktop and mobile, and an admin portal for managing greetings, phone trees, users, and reporting. Customer support is also a commonly cited strength. Answer based on 74 reviews Integrations ### Which third-party tools and platforms does Momentum integrate with? Momentum integrates with Microsoft Teams for calling, softphone use, PBX features, direct routing, and voice services. Reviewer mentions also reference MSP360 Backup. Based on the provided data, Momentum connects to 2 third-party tools, with Microsoft Teams representing the primary confirmed integration across communication workflows. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Momentum offer? Momentum provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference material for self-paced learning and review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Momentum offer, and how do users rate the experience? Momentum offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users often describe support as responsive, helpful, and quick to resolve tickets, especially during setup and changes. Some reviewers report inconsistent communication, slower issue resolution, and occasional difficulty reaching the right contact for more complex or account-related problems. Answer based on 74 reviews Features and Usability ### How good is Momentum as a business phone system? Momentum works well as a business phone system for remote and office teams, with flexible calling, mobile access, and simple administration. Small businesses often like the phone tree options, app access, and Teams integration, though some users mention SMS limitations, occasional configuration issues, and inconsistent support during account or billing problems. Answer based on 29 reviews Features and Usability ### How well does Momentum handle call management? Momentum handles basic call management well for many offices, with call routing, voicemail access, call recording, and remote answering. Small business teams often find the admin portal helpful, but sentiment is mixed because some users report weak mobile call quality, tricky transfers, limited call center features, and support delays when problems need escalation. Answer based on 27 reviews ## Who uses Momentum? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,215 AI Sales Assistant reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Momentum supports all three of the features reviewers value most: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right agents, and maintain visibility into call quality and team performance, allowing teams to deliver more consistent customer service. Call Routing 4.7 (64) 65.63% of 64 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 4.6 (17) 29.41% of 17 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.7 (45) 60.00% of 45 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.6 (25) 48.00% of 25 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Transfer 4.5 (37) 59.46% of 37 reviewers that rated this feature as important or highly important Transfers live calls to other agents Momentum 17 features ### All Features - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Live Chat: Ability to chat online in real time - Online Voice Transmission: Transmit voice and other information digitally - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.4 (102) 4.4 Based on 102 reviews ## Pricing Value for money 4.6 (89) ### Starting price Free trial available Value for money 4.6 (89) 4.6 Based on 89 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (97) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (97) 4.6 Based on 97 reviews ## User reviews Overall rating 4.6 Based on 102 reviews Filter by rating 5(79) 4(16) 3(3) 2(0) 1(4) Mentioned topic Sorted by most recent Allen B. Managing Member Financial Services ### "We question their longevity given their sales practices." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2026 Now that we have experienced their sales process, we would not work with this company if they provided the service for free. We need a solution provider that is stable and trustworthy. We would be concerned about their longevity given the experience we have had. Pros The "sales" representative didn't waste any time listening to what we wanted to accomplish and went straight to dismissing us because he wanted to sell us something we didn't need. Cons They advertised the solution (direct routing and SIP trunks) we needed but they weren't willing to provide that solution. They only wanted to sell us a fully managed solution that we don't need or want. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Paul G. CEO Information Technology and Services ### "I LOVE the MONUMENTAL FOCUS SHIFT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2025 I love the guided and variety of background sounds I love the taskbars I love that our feedback is valued and there's a quick turnaround There's a lot of love --- and I'm just thankful. Thanks, Momentum team. YOU GUYS ROCK!!! ๐Ÿ˜„๐Ÿ™โค๏ธโ€๐Ÿ”ฅ Pros I LOVE that Momentum helps me LASER FOCUS on things I need to get done. I felt that I was a cub distracted by everything before, but Momentum helped me increase my superpower: My Tiger Focus. One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective. ๐ŸŒ Cons There's nothing I dislike about Momentum. I'm personally kicking myself in the but for not using Momentum as much. I would've been farther than I'd be if I had continually practiced my focusing skills. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Heath L. Director of Operations Real Estate ### "General review of Momentum service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 1, 2025 Pros kind of does what it does without us worrying about it. So, there is little to no down time and no disruption to our daily business Cons nothing comes to mind. If there must be some least liked aspect of any service like this, I suppose that it would be the cost. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Todd G. Vice President Publishing ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Pros Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had. Cons I have yet had a bad experience to report. Their service has always been handled with care and speed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jeremy J. Senior Systems Manager Building Materials ### "A solid solution for SIP and data needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2025 We are generally very pleased with our Momentum service. We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding. Pros Momentum has been pretty consistent in terms of uptime, providing reliable service for our business. The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze. Cons The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC CHRIS C. COO Marketing and Advertising ### "Momentum Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 31, 2025 Overall, very good, we have had attentive and responsive POC's. Pros The ability to convert your computer and/or cell phone into your work/desk phone. Cons this is really Momentum, but it is difficult to require employees t use the work phone application on their cell phone as many prefer to just call via cell. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RL Robin L. Accounting Manager Environmental Services ### "review by me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 7, 2025 fairly good and stable as long as wifi is good Pros I like the fact that I can access my "desk phone" from anywhere as long as I'm in WiFi Cons If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call. Meaning, I can answer the ringing app, however, the person on the other end does not hear me. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Andy R. Purchasing Wholesale ### "Solid VOIP Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2025 I've had a good experience Overall with Momentum. All services have issues on occasion, but Momentum is responsive and good at communicating with updates when there are issues. Their user portal call recording services are great to work with. Pros Problems are uncommon, but support is responsive and available any time I have an issue. The self-service portal and call recording services are both great. Cons We sometimes have issues with voice quality and packet loss, but I'm not certain this is because of something momentum is responsible for. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Matthew K. IT Director Hospital & Health Care ### "Telecom Done Right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2025 We have worked with three different ISPs over the past ten years. Momentum has proven to be a valuable asset and partner in our business's success. Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before. Pros Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful. Cons I haven't come across an issue that has made me want to leave any negative remarks. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 27, 2025 Matthew, Thanks so much for your review! Weโ€™re really glad to hear that our team and technology have made a positive impact on your business. It means a lot to us that you see Momentum as a valuable partner, and we appreciate your trust. If you ever need anything, donโ€™t hesitate to reach out. Weโ€™re always here to help! KG Kelly G. Staffing and HR Services Human Resources ### "Review of VoIP Phone Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2025 Pros It is easy to use and administer for all of our office locations Cons That the equipment is not updated unless it stops working Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 27, 2025 Hi Kelly! Thank you for your feedback! We're glad to hear that our solution has been easy to use and manage across your office locations. We appreciate your input regarding equipment updates and will take it into consideration as we continue to improve our services. If there's anything we can do to assist, please feel free to reach out! [View all Reviews](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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