# Momentum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Momentum the right Telephony solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165392/Momentum-Mobility/reviews --- Momentum 4.6 (102) [View alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Momentum Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews RP Raj P ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. If you're looking for a telecommunications provider that prioritizes customer service and reliability, I highly recommend G12 Communications.“ June 21, 2024 RL Robin L Accounting ManagerEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call.“ March 7, 2025 DS Depei S Network EngineerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.“ June 16, 2023 EF EARL F PRINCIPALInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -“ September 25, 2024 RP Raj P ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world.“ June 21, 2024 JS Josh S ControllerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Prior account managers unwilling to work with our current needs. “ February 14, 2025 RP Raj P ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence.“ June 21, 2024 Aaron C IT Support TechnicianConstruction, 201 - 500 employeesUsed the software for: Less than 6 months. “The ability to self-service our phone lines in the online Teams connector is lacking.“ October 4, 2023 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tito H. Tech Computer Networking Used the software for: Less than 6 months ### "A+ Support is easy to contact. Compatibility with hardware is good. " August 7, 2023 5.0 Overall good. Easy to work with. Learning curve was not bad. Pros My title says it all. A+ Support is easy to contact. Compatibility with hardware is good. Email and phone support is on point. Quick answers usually few minutes. Cons Although support is easy actual communication between support and user is difficult. Understanding your issues. We did just switch and are learning this new system. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Not my decision. Our parent company made the change. No opinion here. Review Source TF Trenton F. Network Administrator Utilities Used the software for: 2+ years ### "Best phone provider ever." February 14, 2025 5.0 I have been very happy with their product and service. They offer most anything you could think of. Pros They manage everything. Im already busy so when I have phone issues I can contact them and they handle it. Cons I cannot think of anything negative to say about Momentum. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing Momentum Better support and product offering. They also had better representation and reporting. Review Source Response from Momentum February 27, 2025 Hi Trenton!! Thank you for your kind words! We’re so happy to hear that you find our service convenient and reliable. We know how busy things can get, so we’re always here to make sure your phone service runs smoothly. We appreciate your support and look forward to continuing to serve you! Allen B. Managing Member Financial Services Used the software for: Less than 6 months ### "We question their longevity given their sales practices." April 3, 2026 1.0 Now that we have experienced their sales process, we would not work with this company if they provided the service for free. We need a solution provider that is stable and trustworthy. We would be concerned about their longevity given the experience we have had. Pros The "sales" representative didn't waste any time listening to what we wanted to accomplish and went straight to dismissing us because he wanted to sell us something we didn't need. Cons They advertised the solution (direct routing and SIP trunks) we needed but they weren't willing to provide that solution. They only wanted to sell us a fully managed solution that we don't need or want. Review Source PG Paul G. CEO Information Technology and Services Used the software for: 1-2 years ### "I LOVE the MONUMENTAL FOCUS SHIFT" August 25, 2025 5.0 I love the guided and variety of background sounds I love the taskbars I love that our feedback is valued and there's a quick turnaround There's a lot of love --- and I'm just thankful. Thanks, Momentum team. YOU GUYS ROCK!!! 😄🙏❤️‍🔥 Pros I LOVE that Momentum helps me LASER FOCUS on things I need to get done. I felt that I was a cub distracted by everything before, but Momentum helped me increase my superpower: My Tiger Focus. One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective. 🌐 Cons There's nothing I dislike about Momentum. I'm personally kicking myself in the but for not using Momentum as much. I would've been farther than I'd be if I had continually practiced my focusing skills. Review Source HL Heath L. Director of Operations Real Estate Used the software for: 2+ years ### "General review of Momentum service" May 1, 2025 5.0 Pros kind of does what it does without us worrying about it. So, there is little to no down time and no disruption to our daily business Cons nothing comes to mind. If there must be some least liked aspect of any service like this, I suppose that it would be the cost. Review Source JJ Jeremy J. Senior Systems Manager Building Materials Used the software for: 2+ years ### "A solid solution for SIP and data needs." April 15, 2025 5.0 We are generally very pleased with our Momentum service. We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding. Pros Momentum has been pretty consistent in terms of uptime, providing reliable service for our business. The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze. Cons The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved. Review Source AR Andy R. Purchasing Wholesale Used the software for: 2+ years ### "Solid VOIP Provider" March 5, 2025 5.0 I've had a good experience Overall with Momentum. All services have issues on occasion, but Momentum is responsive and good at communicating with updates when there are issues. Their user portal call recording services are great to work with. Pros Problems are uncommon, but support is responsive and available any time I have an issue. The self-service portal and call recording services are both great. Cons We sometimes have issues with voice quality and packet loss, but I'm not certain this is because of something momentum is responsible for. Review Source JS Josh S. Controller Environmental Services Used the software for: 2+ years ### "Verantis Corporation Internet" February 14, 2025 5.0 Service is stable, and monitoring works well. Prior experience with support was slow but have not had issues lately. Pros Our new account manager is super helpful, and service is stable. Cons Renewal process was not pleasant. Prior account managers unwilling to work with our current needs. At the time, were upgrading from a 10MB line to Fiber Review Source Response from Momentum February 27, 2025 Hi Josh! Thank you for your feedback! We're glad to hear that your new account manager has been helpful and that you're experiencing stable service. We appreciate your honesty about the renewal process and past support experiences. Your input helps us improve, and we’re committed to making every interaction as smooth as possible. If there's anything we can do to further support you, please don't hesitate to reach out! MK Matthew K. IT Director Hospital & Health Care Used the software for: 1-2 years ### "Telecom Done Right" February 26, 2025 5.0 We have worked with three different ISPs over the past ten years. Momentum has proven to be a valuable asset and partner in our business's success. Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before. Pros Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful. Cons I haven't come across an issue that has made me want to leave any negative remarks. Review Source Response from Momentum February 27, 2025 Matthew, Thanks so much for your review! We’re really glad to hear that our team and technology have made a positive impact on your business. It means a lot to us that you see Momentum as a valuable partner, and we appreciate your trust. If you ever need anything, don’t hesitate to reach out. We’re always here to help! RL Robin L. Accounting Manager Environmental Services Used the software for: 1-2 years ### "review by me" March 7, 2025 4.0 fairly good and stable as long as wifi is good Pros I like the fact that I can access my "desk phone" from anywhere as long as I'm in WiFi Cons If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call. Meaning, I can answer the ringing app, however, the person on the other end does not hear me. Review Source CC CHRIS C. COO Marketing and Advertising Used the software for: 2+ years ### "Momentum Feedback" March 31, 2025 4.0 Overall, very good, we have had attentive and responsive POC's. Pros The ability to convert your computer and/or cell phone into your work/desk phone. Cons this is really Momentum, but it is difficult to require employees t use the work phone application on their cell phone as many prefer to just call via cell. Review Source RP Raj P. Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing Customer Service" June 21, 2024 5.0 I am thoroughly impressed with the outstanding customer service provided by G12 Communications. From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world. Their commitment to promptly addressing customer needs is truly commendable. Not only does G12 Communications excel in customer service, but their communication services are also incredibly reliable. Whether it's ensuring uninterrupted connectivity or resolving any queries efficiently, they have consistently delivered beyond my expectations. Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. If you're looking for a telecommunications provider that prioritizes customer service and reliability, I highly recommend G12 Communications. They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence. Not to mention they have the lowest cost compared to their competitors. Pros Zero Wait Times, Customer service and Reliable Technology Cons Nothing at all. The experience has been amazing. Review Source LS Lydia S. Cash Treasury Management Service Specialist Banking Used the software for: 1-2 years ### "Excellent support " March 20, 2024 5.0 It is overall very easy to use and if there are issues, you submit a ticket or call and you are able to get the issues or answers to questions quickly. If it is a process, then you are kept in the loop of who is working on it and what stage the ticket is in. Pros User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from. Cons I just wish that we could delete VM from our email and that it would delete from the desktop phone as well. We work remotely part of the time and so I come into the office with a lot of emails to check. Review Source SM Scott M. IT Resource Consultant Information Technology and Services Used the software for: 2+ years ### "G12 - Amazing to work with, flexible, MS integrations that really work, and fantastic support!" October 27, 2022 5.0 G12 is one of the best providers I've worked with in my 20+ years in the industry - period! Pros The ease of deployment and design was incredibly simple. The G12 staff are experienced and make life easy! The integrations with MS are the best I've worked with & reduce costs while increasing support. Cons It's important to work with the G12 staff on the design to be as complete as possible going into the migration. Once migrated G12 staff handles changes on the fly very quickly, but it's always best to measure twice and cut once. Reason for choosing Momentum The references provided matched and exceeded our expectations for service, price, MS integration and flexibility. Review Source TA Tara A. Administrator Food & Beverages Used the software for: 2+ years ### "Perfect for our company" April 27, 2023 5.0 Overall it has been a positive influence for us, I would suggest it over Comcast anyday! Pros G12 has been a very user friendly system for our company. The support has been excellent also. Cons It was a little confusing on the phone tree. Review Source SP Stan P. President Insurance Used the software for: 2+ years ### "G12 Communications" October 4, 2022 5.0 We have worked with G12 since 2013. In that time we've never had a single time that the service wasn't operating perfectly. When we've needed assistance to add a line, or something, they have bee fast, efficient and extremely professional. Pros Excellent call quality. Zero down-time. Outstanding Tech support. Cons None. I can't think of a single thing I don't like about the software. Reason for choosing Momentum I've had other companies contact me but I just tell them I'm not interested. Review Source GS Glenn S. Director of IT Hospital & Health Care Used the software for: 1-2 years ### "Very competent voip platform" November 22, 2022 4.0 Great support and quality of service make this a no Brainer when it comes to a voip system. Pros The product performs as it should. This is a production phone environment for business and customers. Consistency is key and as long as the internet is up, phones work. Cons The ability to store forwarding information in case of an internet outage to toggle on and off is an important feature that is missing from our portal. Reason for choosing Momentum Total cost of ownership is less over the term of the agreement. Review Source AM Alex M. Administrator Sporting Goods Used the software for: 2+ years ### "G12 is good at what it does." November 22, 2022 5.0 Good. Pros It works- smoothly and mostly glitch-free. We have only had one major issue, and it was resolved within a day. Cons The major issue we had was when the system decided to, without any warning, shuffle which phones were linked to what number. It was very strange there, and everyone was panicking a bit. Review Source RM Raymond M. Senior Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "G12...What is there not to like!" March 10, 2023 5.0 Great throughout the process and post install support has been fantastic Pros We really likes the cost savings as it was almost 1/4 of our prior billing. Cons There is really nothing that is disliked about the products. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Price Review Source AS Alex S. Controller Information Technology and Services Used the software for: 6-12 months ### "Phone Services & Features of True Value" November 22, 2022 5.0 Pros G12 is a provider that offers all the features I need to run my business without charging for every little thing. This is huge for us in allowing the flexibility to expand our phone system to try new things. Their support is also very good every time I call they answer right away and are able to resolve my issue on the first touch. Cons The ability to add our own users would be preferred but I understand the reason for protecting the customer. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review Source SS Steve S. President Hospital & Health Care Used the software for: 2+ years ### "G12 provides excellent VOIP and support" January 13, 2024 5.0 Very good experience. Using their services for several years now. Pros Ease of use and flexibility for my small business Cons The user portal a bit confusing for people on my team Review Source GS Geralyn S. Senior Consultant - IT Civil Engineering Used the software for: 1-2 years ### "G12 Teams Calling" December 1, 2022 4.0 Good experience and happy with the end product/services. Pros Easy transition from hardware to Teams calling and ported numbers over worked well. Cons There were challenges in getting all the numbers assigned to the right people during implementation that caused a lot of confusion Reason for choosing Momentum Fuse did not offer integrated Teams calling and was more expensive. Review Source KW Kim W. Program Manager Telecommunications Used the software for: 2+ years ### "G12 SIP System. " October 26, 2022 5.0 Pros The phone system is easy to use and is very flexible. The support is very good and responsive. Cons I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to. Review Source JA Jeremy A. Housing and Intake Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great and User Friendly" November 28, 2022 4.0 overall we have found a way to use G12 for the products it offers and what we need in order to make a perfect pair for our clients that need to communicate with us daily through phone and text Pros The fact that we can use the software through the computer for texting and calls is a life saver for our team Cons there were some glitches in the beginning that made the mobility of the product not usable for our company but we were able to use it as a stationary product. Reason for choosing Momentum because of the vast amount of offerings it has and the computer access availability Review Source CM Cathie M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "G12 use" November 22, 2022 5.0 The customer service is OUTSTANDING! Pros the quality of phone sound and service is great. Cons the reporting makes me a little crazy but I usually figure it out. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.