# Momentum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Momentum the right Telephony solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165392/Momentum-Mobility/reviews --- Momentum 4.6 (102) [View alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Momentum Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews PG Paul G CEOInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “I love the guided and variety of background sounds“ August 25, 2025 RL Robin L Accounting ManagerEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call.“ March 7, 2025 JJ Jeremy J Senior Systems ManagerBuilding Materials, 201 - 500 employeesUsed the software for: More than 2 years. “We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding.“ April 15, 2025 EF EARL F PRINCIPALInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -“ September 25, 2024 AR Andy R PurchasingWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Their user portal call recording services are great to work with.“ March 5, 2025 JS Josh S ControllerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Prior account managers unwilling to work with our current needs. “ February 14, 2025 TG Todd G Vice PresidentPublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had.“ April 17, 2025 Aaron C IT Support TechnicianConstruction, 201 - 500 employeesUsed the software for: Less than 6 months. “The ability to self-service our phone lines in the online Teams connector is lacking.“ October 4, 2023 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tito H. Tech Computer Networking Used the software for: Less than 6 months ### "A+ Support is easy to contact. Compatibility with hardware is good. " August 7, 2023 5.0 Overall good. Easy to work with. Learning curve was not bad. Pros My title says it all. A+ Support is easy to contact. Compatibility with hardware is good. Email and phone support is on point. Quick answers usually few minutes. Cons Although support is easy actual communication between support and user is difficult. Understanding your issues. We did just switch and are learning this new system. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Not my decision. Our parent company made the change. No opinion here. Review Source TF Trenton F. Network Administrator Utilities Used the software for: 2+ years ### "Best phone provider ever." February 14, 2025 5.0 I have been very happy with their product and service. They offer most anything you could think of. Pros They manage everything. Im already busy so when I have phone issues I can contact them and they handle it. Cons I cannot think of anything negative to say about Momentum. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing Momentum Better support and product offering. They also had better representation and reporting. Review Source Response from Momentum February 27, 2025 Hi Trenton!! Thank you for your kind words! We’re so happy to hear that you find our service convenient and reliable. We know how busy things can get, so we’re always here to make sure your phone service runs smoothly. We appreciate your support and look forward to continuing to serve you! Allen B. Managing Member Financial Services Used the software for: Less than 6 months ### "We question their longevity given their sales practices." April 3, 2026 1.0 Now that we have experienced their sales process, we would not work with this company if they provided the service for free. We need a solution provider that is stable and trustworthy. We would be concerned about their longevity given the experience we have had. Pros The "sales" representative didn't waste any time listening to what we wanted to accomplish and went straight to dismissing us because he wanted to sell us something we didn't need. Cons They advertised the solution (direct routing and SIP trunks) we needed but they weren't willing to provide that solution. They only wanted to sell us a fully managed solution that we don't need or want. Review Source PG Paul G. CEO Information Technology and Services Used the software for: 1-2 years ### "I LOVE the MONUMENTAL FOCUS SHIFT" August 25, 2025 5.0 I love the guided and variety of background sounds I love the taskbars I love that our feedback is valued and there's a quick turnaround There's a lot of love --- and I'm just thankful. Thanks, Momentum team. YOU GUYS ROCK!!! 😄🙏❤️‍🔥 Pros I LOVE that Momentum helps me LASER FOCUS on things I need to get done. I felt that I was a cub distracted by everything before, but Momentum helped me increase my superpower: My Tiger Focus. One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective. 🌐 Cons There's nothing I dislike about Momentum. I'm personally kicking myself in the but for not using Momentum as much. I would've been farther than I'd be if I had continually practiced my focusing skills. Review Source HL Heath L. Director of Operations Real Estate Used the software for: 2+ years ### "General review of Momentum service" May 1, 2025 5.0 Pros kind of does what it does without us worrying about it. So, there is little to no down time and no disruption to our daily business Cons nothing comes to mind. If there must be some least liked aspect of any service like this, I suppose that it would be the cost. Review Source JJ Jeremy J. Senior Systems Manager Building Materials Used the software for: 2+ years ### "A solid solution for SIP and data needs." April 15, 2025 5.0 We are generally very pleased with our Momentum service. We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding. Pros Momentum has been pretty consistent in terms of uptime, providing reliable service for our business. The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze. Cons The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved. Review Source JS Josh S. Controller Environmental Services Used the software for: 2+ years ### "Verantis Corporation Internet" February 14, 2025 5.0 Service is stable, and monitoring works well. Prior experience with support was slow but have not had issues lately. Pros Our new account manager is super helpful, and service is stable. Cons Renewal process was not pleasant. Prior account managers unwilling to work with our current needs. At the time, were upgrading from a 10MB line to Fiber Review Source Response from Momentum February 27, 2025 Hi Josh! Thank you for your feedback! We're glad to hear that your new account manager has been helpful and that you're experiencing stable service. We appreciate your honesty about the renewal process and past support experiences. Your input helps us improve, and we’re committed to making every interaction as smooth as possible. If there's anything we can do to further support you, please don't hesitate to reach out! AR Andy R. Purchasing Wholesale Used the software for: 2+ years ### "Solid VOIP Provider" March 5, 2025 5.0 I've had a good experience Overall with Momentum. All services have issues on occasion, but Momentum is responsive and good at communicating with updates when there are issues. Their user portal call recording services are great to work with. Pros Problems are uncommon, but support is responsive and available any time I have an issue. The self-service portal and call recording services are both great. Cons We sometimes have issues with voice quality and packet loss, but I'm not certain this is because of something momentum is responsible for. Review Source MK Matthew K. IT Director Hospital & Health Care Used the software for: 1-2 years ### "Telecom Done Right" February 26, 2025 5.0 We have worked with three different ISPs over the past ten years. Momentum has proven to be a valuable asset and partner in our business's success. Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before. Pros Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful. Cons I haven't come across an issue that has made me want to leave any negative remarks. Review Source Response from Momentum February 27, 2025 Matthew, Thanks so much for your review! We’re really glad to hear that our team and technology have made a positive impact on your business. It means a lot to us that you see Momentum as a valuable partner, and we appreciate your trust. If you ever need anything, don’t hesitate to reach out. We’re always here to help! RL Robin L. Accounting Manager Environmental Services Used the software for: 1-2 years ### "review by me" March 7, 2025 4.0 fairly good and stable as long as wifi is good Pros I like the fact that I can access my "desk phone" from anywhere as long as I'm in WiFi Cons If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call. Meaning, I can answer the ringing app, however, the person on the other end does not hear me. Review Source CC CHRIS C. COO Marketing and Advertising Used the software for: 2+ years ### "Momentum Feedback" March 31, 2025 4.0 Overall, very good, we have had attentive and responsive POC's. Pros The ability to convert your computer and/or cell phone into your work/desk phone. Cons this is really Momentum, but it is difficult to require employees t use the work phone application on their cell phone as many prefer to just call via cell. Review Source DS Depei S. Network Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great technology and Good customer service" June 16, 2023 5.0 In my experience, G12 Communications has proven itself to be a remarkable platform. Its integration of Microsoft Teams with VOIP has transformed our communication processes and heightened productivity within our team.G12 Communications not only offers technologically advanced solutions, but also excels in the sphere of customer support. As a veteran, I have high standards for professionalism and efficiency, and I can attest that G12's customer service meets these standards effortlessly. Their team is always responsive, kind, and ready to assist, which speaks volumes about their commitment to customer satisfaction.What stood out to me was a meeting with their \[sensitive content hidden\], where the emphasis on professionalism in staff training was highlighted. This focus is evident in their exceptional service - in the few instances where I needed to submit a support ticket, each issue was addressed and resolved in a timely manner. Pros I am absolutely thrilled with my experience using G12 Communications. The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective. This seamless integration has greatly enhanced our team's ability to collaborate and communicate, which has in turn boosted our productivity. Cons However, like any innovative solution, there's always room for improvement. One area that falls a bit short of expectations is their SMS functionality. Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff. Nevertheless, I have been informed that their dedicated team of engineers is working on enhancing this feature, and I am eagerly awaiting the upgraded version. Review Source TE Tim E. Accountant Law Practice Used the software for: 1-2 years ### "G-12 is a great phone system for businesses" December 1, 2022 5.0 Absolutely great! Everyone in our office has been VERY pleased with the G-12 phone system! Pros The flexibility of the call routing feature to adapt to the ever-changing variables of our office. Cons Wish there was an easier way to connect a long-range wireless headset to the system. We experimented with a few and did not have the best luck. Wish G-12 offered these devices with the corresponding support. Alternatives considered [Crexendo Cloud Business Phone System](https://www.capterra.com/p/213148/Crexendo/) Reason for choosing Momentum The ease of use, setup, and overall value. Review Source RP Raj P. Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing Customer Service" June 21, 2024 5.0 I am thoroughly impressed with the outstanding customer service provided by G12 Communications. From the moment I engaged with them, I experienced zero wait times, which is a rarity in today's fast-paced world. Their commitment to promptly addressing customer needs is truly commendable. Not only does G12 Communications excel in customer service, but their communication services are also incredibly reliable. Whether it's ensuring uninterrupted connectivity or resolving any queries efficiently, they have consistently delivered beyond my expectations. Their team is knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. If you're looking for a telecommunications provider that prioritizes customer service and reliability, I highly recommend G12 Communications. They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence. Not to mention they have the lowest cost compared to their competitors. Pros Zero Wait Times, Customer service and Reliable Technology Cons Nothing at all. The experience has been amazing. Review Source SS Sara S. HR/Office Administration Law Practice Used the software for: 6-12 months ### "G12 provides superior customer service" February 3, 2023 5.0 Love working with the G12 team! Pros While the G12 system supports our needs, the main reason we stay with them is their customer service team. They respond quickly, stick with the issue until it is resolved and are excellent when there is an emergency and I need a quick response. Cons I would prefer that the extension be tied to the physical location as opposed to the phone console but it is not a huge hinderance. Review Source PK Paul K. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Service " April 19, 2023 5.0 Managing our incoming phone traffic. Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of calls that actually ring in the business to mostly ones that we feel would be beneficial managing live 1 on 1 Pros They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our phone systems. Seem very flexible on setting up your phone tree and greetings however you need them, and make changes quickly when needed Cons Adding Temp greetings on our own seems a little complicated, but as long as TAT to have G12 customer service do it stays fast its not a huge issue. Review Source CH Cat H. MA Medical Practice Used the software for: 2+ years ### "G12 Communications rocks!!" February 16, 2023 5.0 if I ever have an issue or need help my issue gets solved within that same day! Pros The accurate transcriptions allowing me to preview a voicemail that a patient has left. Cons Honestly nothing! This is the most user friendly communications software! Review Source AM Alex M. Administrator Sporting Goods Used the software for: 2+ years ### "G12 is good at what it does." November 22, 2022 5.0 Good. Pros It works- smoothly and mostly glitch-free. We have only had one major issue, and it was resolved within a day. Cons The major issue we had was when the system decided to, without any warning, shuffle which phones were linked to what number. It was very strange there, and everyone was panicking a bit. Review Source RM Raymond M. Senior Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "G12...What is there not to like!" March 10, 2023 5.0 Great throughout the process and post install support has been fantastic Pros We really likes the cost savings as it was almost 1/4 of our prior billing. Cons There is really nothing that is disliked about the products. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Price Review Source AS Alex S. Controller Information Technology and Services Used the software for: 6-12 months ### "Phone Services & Features of True Value" November 22, 2022 5.0 Pros G12 is a provider that offers all the features I need to run my business without charging for every little thing. This is huge for us in allowing the flexibility to expand our phone system to try new things. Their support is also very good every time I call they answer right away and are able to resolve my issue on the first touch. Cons The ability to add our own users would be preferred but I understand the reason for protecting the customer. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review Source SS Steve S. President Hospital & Health Care Used the software for: 2+ years ### "G12 provides excellent VOIP and support" January 13, 2024 5.0 Very good experience. Using their services for several years now. Pros Ease of use and flexibility for my small business Cons The user portal a bit confusing for people on my team Review Source GS Geralyn S. Senior Consultant - IT Civil Engineering Used the software for: 1-2 years ### "G12 Teams Calling" December 1, 2022 4.0 Good experience and happy with the end product/services. Pros Easy transition from hardware to Teams calling and ported numbers over worked well. Cons There were challenges in getting all the numbers assigned to the right people during implementation that caused a lot of confusion Reason for choosing Momentum Fuse did not offer integrated Teams calling and was more expensive. Review Source KW Kim W. Program Manager Telecommunications Used the software for: 2+ years ### "G12 SIP System. " October 26, 2022 5.0 Pros The phone system is easy to use and is very flexible. The support is very good and responsive. Cons I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to. Review Source JA Jeremy A. Housing and Intake Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great and User Friendly" November 28, 2022 4.0 overall we have found a way to use G12 for the products it offers and what we need in order to make a perfect pair for our clients that need to communicate with us daily through phone and text Pros The fact that we can use the software through the computer for texting and calls is a life saver for our team Cons there were some glitches in the beginning that made the mobility of the product not usable for our company but we were able to use it as a stationary product. Reason for choosing Momentum because of the vast amount of offerings it has and the computer access availability Review Source CM Cathie M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "G12 use" November 22, 2022 5.0 The customer service is OUTSTANDING! Pros the quality of phone sound and service is great. Cons the reporting makes me a little crazy but I usually figure it out. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.