# Page 2 | Momentum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Momentum the right Telephony solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165392/Momentum-Mobility/reviews --- Momentum 4.6 (102) [View alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 2 - Reviews of Momentum ## Showing most helpful reviews Showing 26-50 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Todd G. Vice President Publishing Used the software for: 2+ years ### "Great Service" April 17, 2025 5.0 Pros Anytime i had an Issue the support team was extremely fast in fixing any problem we might have had. Cons I have yet had a bad experience to report. Their service has always been handled with care and speed. Review Source KL Katy L. Branch Manager Retail Used the software for: 2+ years ### "The best of the best!" February 14, 2025 5.0 We have enjoyed from the very beginning with our sales contact \[sensitive content hidden\] through all the customer service team and the account support - everyone has been top notch! Pros the ease of customer service and consistency of service Cons can't think of one... everything has gone extremely well! Review Source Response from Momentum February 27, 2025 Katy, Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our team from the very beginning. Providing consistent service and great customer support is what we strive for, and it’s great to know we’ve met your expectations. We appreciate your trust in us and look forward to continuing to support you! RT Riley T. Automation and IT Tech Paper & Forest Products Used the software for: 2+ years ### "Great Support and Services " February 11, 2025 5.0 Pros Speedy and knowledgeable when it comes to issues and questions Cons Currently have nothing bad to say. All experiences have been fantastic Review Source Response from Momentum February 27, 2025 Riley, Thank you for the kind words! We’re so glad to hear that you’ve had a fantastic experience with our support and services. If you ever need anything, we’re always happy to help! KG Kelly G. Staffing and HR Services Human Resources Used the software for: 2+ years ### "Review of VoIP Phone Solution" February 19, 2025 5.0 Pros It is easy to use and administer for all of our office locations Cons That the equipment is not updated unless it stops working Review Source Response from Momentum February 27, 2025 Hi Kelly! Thank you for your feedback! We're glad to hear that our solution has been easy to use and manage across your office locations. We appreciate your input regarding equipment updates and will take it into consideration as we continue to improve our services. If there's anything we can do to assist, please feel free to reach out! LL LeAnn L. Manager of Computer Services Non-Profit Organization Management Used the software for: 6-12 months ### "Manager of Computer Services" February 17, 2025 4.0 Pros The portal is very easy to understand and use Cons I still have issues using the reporting portal Review Source Response from Momentum February 27, 2025 Hi LeAnn! Thank you for your feedback! We’re glad to hear that you find the portal easy to use. We understand that the reporting portal has been a challenge, and we’d love to help. Please don’t hesitate to reach out to our support team—we’re here to assist you! Looking forward to making your experience even better. EF EARL F. PRINCIPAL Insurance Used the software for: 2+ years ### "MOMENTUM - WHAT AN AWFUL EXPERIENCE - AVOID THIS COMPANY " September 25, 2024 1.0 9 YEARS AGO THEY WERE OK AND SLID DOWNHILL ON THE SERVICE END OF THINGS - THEY DO NOT CARE ABOUT THE CUSTOMER Pros THEY DO NOT CARE ABOUT THE CUSTOMER -- WE HAD TO DO ALL THE CHANGES OURSELVES - WHEN FINALLY CANCELLING THEY CHARGE FOR AN EXTRA MONTH - THEN I CALL TO GET BILLING - I PAY ITHE BALANCE AND THEY SEND ME ANOTHER BILL - I CALL AND AM ONLINE FOR 12 MINUTES - CALL BACK ON MY CELL AND THEY GIVE ME A TICKET - COMPLETE LACK OF SERVICE... Cons COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN - Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) HONESTLY BECAUSE OF YOUR SHITTY SERVICE TO BE BLUNT - EVEN THIS SURVEY IS AKWARD TO FILL OUT - I AM HAPPY TO BE DONE WITH MOMENTUM Review Source RA Rami A. President Telecommunications Used the software for: 1-2 years ### "Highly Recommend " November 21, 2024 5.0 Worked with \[sensitive content hidden\] on customer quotes and received responses and recommendations quickly and accurately. Pros Responsiveness and professionalism of channel team Cons Lack of transparency when it comes to providers. Review Source Response from Momentum November 27, 2024 Thank you for your review! We’re glad you appreciated our team’s responsiveness. Your feedback on transparency is very helpful, and we’ll keep working to improve! CJ Casey J. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Working with Momentum" November 22, 2024 5.0 \[sensitive content hidden\] have been great to work with and have done an excellent job interacting with my clients. Pros Very easy to work with. They offer a great service at very competitive rates. Cons I don’t have anything bad to comment regarding Momentum. Review Source Response from Momentum December 4, 2024 Thank you for your wonderful feedback! We're thrilled to hear that you’ve had a positive experience working with Momentum and that our team has been able to deliver excellent service to both you and your clients. CP Chris P. I.T Manager Import and Export Used the software for: 1-2 years ### "Great service" June 16, 2024 5.0 Pros Quality of service Price Flexibility Professional and friendly company Cons None that I can think of as I’m happy with g12. Review Source MPJ Michael Paul J. Managerial Consultant Entertainment Used the software for: 2+ years ### "Never Use Momentum Telecom" May 26, 2023 1.0 On 4/18, my dad emailed Momentum Telecom that his firm was closing. He attempted to shut down the service. He is 73 years old. Momentum would not help.He sent formal notice via email on 5/14 that I was authorized. I called \[sensitive content hidden\] on 5/14. No one answered. I sent an email and called on 5/15. No one answered. I called the main line for Momentum. My father authorized me on the phone. They said only my account manager, \[sensitive content hidden\] , could help. They said she would call. No one called.After two days, I called \[sensitive content hidden\] and the main line again on 5/17. I made a formal complaint. I was transferred to someone who assured me someone would call. No one called. On 5/19, \[sensitive content hidden\] emailed that we owed an early termination fee of 3,143.87. I called and asked for an explanation of the bill. They told me someone would call. No one called.On Monday, 5/22, \[sensitive content hidden\] emailed that I was not authorized on the account. Dad reiterated that I was authorized. We asked for the original contract. \[sensitive content hidden\] emailed it to us. The contract was signed by a former employee who didn't have authorization to enter the firm into financial contracts.On 5/23, \[sensitive content hidden\] said she had had a full schedule, clarifying why she didn’t call. Then stated she could not answer questions about the final bill until 7/1.They called on 5/26. Dad promptly handed the phone to me. I asked why we were being charged 3200 when our monthly bill was 160. They were confused and said we owed them 1600 without explaining why. Pros Not much. I trust that as customers start submitting reviews, the firm will go out of business. Cons Poor customer service, poor communication, unethical, unprofessional Reason for choosing Momentum No other products were presented Review Source Jerry M. IT Systems / Senior TelCom Engineer Hospital & Health Care Used the software for: 1-2 years ### "The Steakhouse of TelCom - Hidden Gem" October 10, 2022 5.0 Our previous provider COULD NOT keep up with our UCaaS growth potential. Their system was OLD and antiquated. They wanted us to keep the partnership and move us to the "New" cloud PBX. They weren't there yet. There wasn't any redundancy, no flexibility to manage users quickly and NO e911 services. We're NOT a beta company. We NEEDED a solid UCaaS system which was cloud based that we could use for administration and have e911 capability. We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again. I was introduced to G-12 actually as a final resource. "YOU MUST Hear this guy \[SENSITIVE CONTENT\] tell their story of G-12 and what they have." Got on a conference call and let \[SENSITIVE CONTENT\] start his Demo and I asked him specifically. "\[SENSITIVE CONTENT\], why should I go with G-12 over all the others that I've had demo's with?". As soon as I saw the conviction in his face and him talk about how his team was i.e. provisioning, porting, support. This dude was passionate. I gave him top seat in my vetting process. I asked him to prove it. I was quickly introduced to his teams and listening to each one of them through out this process solidified my decision. With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections. I got EXACTLY what I asked \[SENSITIVE CONTENT\] team for NO FLUFF.. Pros As a TelCom engineer and system administrator, it's EXTREMLY important to have a plan. That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be. G-12 admin portal that sync's to Cloud PBX makes it SO SIMPLE to view, plan and strategize for growth and visualize call routing, make adjustments on the fly and most importantly have the provisioning team give me guidance and a REAL support and engineering team to be there when needed. Cons We as Tech people wish that we had an out of the box, turn-key solution that works 100% to our favor. This is a GREAT wish list for all IT teams. There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing. For the sake of this portion of my review, I'll note - The admin portal is also cloud based. The admin panel has MANY pages and options to choose from like Users, Auto Attendants, Queues, Inventory, etc. A few of these pages I wish that we could change sorting features. I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet. It's coming but not just there yet. Review Source LS Laura S. Sales/Marketing/Admin Building Materials Used the software for: Less than 6 months ### "Bye-Bye Mitel - Hello G12!" November 4, 2022 5.0 So far we are delighted!! Pros Everything!! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds. Cons wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode. Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Momentum overall - met our needs... we knew what we wanted and they could provide it. Seriously, we really vetted all the companies we looked at and took them to task. G12 hands-down was easy overall. We had such a bad experience with Mitel we knew exactly what we didn't want and what we wanted. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mitel gave up and sold to RingCentral. We vetted 3 companies including RingCentral and found G12 to meet all our needs - and was by far the best system for all the different scenarios our company requires. Review Source RW Roger W. IT Consultant Computer & Network Security Used the software for: 2+ years ### "G12 Services and use" November 29, 2022 5.0 I have found both sales and implementation services very responsive. Pros G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world. Cons They do not currently provide IVR services within their platform, so Call Centers users need alternate options. Alternatives considered [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Momentum We have used G12 Communications for many years for SIP trunking services. Our existing relationship make this transition very easy. Also G12 is based in our geographical area and peers on our regional Fiber network provider. Review Source DS Depei S. Network Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great technology and Good customer service" June 16, 2023 5.0 In my experience, G12 Communications has proven itself to be a remarkable platform. Its integration of Microsoft Teams with VOIP has transformed our communication processes and heightened productivity within our team.G12 Communications not only offers technologically advanced solutions, but also excels in the sphere of customer support. As a veteran, I have high standards for professionalism and efficiency, and I can attest that G12's customer service meets these standards effortlessly. Their team is always responsive, kind, and ready to assist, which speaks volumes about their commitment to customer satisfaction.What stood out to me was a meeting with their \[sensitive content hidden\], where the emphasis on professionalism in staff training was highlighted. This focus is evident in their exceptional service - in the few instances where I needed to submit a support ticket, each issue was addressed and resolved in a timely manner. Pros I am absolutely thrilled with my experience using G12 Communications. The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective. This seamless integration has greatly enhanced our team's ability to collaborate and communicate, which has in turn boosted our productivity. Cons However, like any innovative solution, there's always room for improvement. One area that falls a bit short of expectations is their SMS functionality. Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff. Nevertheless, I have been informed that their dedicated team of engineers is working on enhancing this feature, and I am eagerly awaiting the upgraded version. Review Source JW Joseph W. IT Consultant Computer Networking Used the software for: 2+ years ### "G12, Becoming Best in Class" December 8, 2023 5.0 G12 does an excellent job at retaining customers. What I appreciate is their willingness to work with me in setting up SIP services on an older PBX. They have a keen sense of this technology which I belileve gives them an edge. Pros G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional. G12 has experienced engineers which I have utilized to turn up services as well as trouble shoot issues that come up. Cons So far I can't say that I have any Cons to report. G12 is a very good company. Their pricing is very amenable compared to the ILEC and other CLECs. Review Source TE Tim E. Accountant Law Practice Used the software for: 1-2 years ### "G-12 is a great phone system for businesses" December 1, 2022 5.0 Absolutely great! Everyone in our office has been VERY pleased with the G-12 phone system! Pros The flexibility of the call routing feature to adapt to the ever-changing variables of our office. Cons Wish there was an easier way to connect a long-range wireless headset to the system. We experimented with a few and did not have the best luck. Wish G-12 offered these devices with the corresponding support. Alternatives considered [Crexendo Cloud Business Phone System](https://www.capterra.com/p/213148/Crexendo/) Reason for choosing Momentum The ease of use, setup, and overall value. Review Source JM Jean M. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Not a headache" October 28, 2022 5.0 100% Positive. Pros The implementation was straightforward and the Go Live day was seamless. However, management of incoming calls required a few adjustments after the initial implementation. After staff identified what the gaps were the G12 Team provided options and implemented the changes for us to try. I appreciate the ease of contacting support, their punctual response and clarification of options. They followed up after changes to make sure all worked well. Cons No option to intercom. Like when there is an intruder to alert others. Review Source RC Raymond C. SE Information Technology and Services Used the software for: 2+ years ### "G12 is a great product for any size office!" October 10, 2022 5.0 G12 has been great to work with, their implementation and support at key to their success! Pros G12 value proposition is one of its greatest selling points, you get all the critical features without having to commit to a whole collaboration suite! You can pick and choose the features that are most critical for your needs! Cons The base mobile app needs to have additional features! Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing Momentum Price definitely played a part, but ultimately the knowledgeable staff and the ability to choose the features that were most important were key! Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Cost was a huge driver! Pound for pound G12 is a much better product! Review Source MO Mikael O. Helpdesk II Information Technology and Services Used the software for: 2+ years ### "G12 is easy to set up and use - good for IT and for the user!" April 30, 2023 5.0 Frictionless Pros Great web portal for admin and for users. Good quality phones.Solid call qualityGreat softphone feature, for cases where the physical phone is not present. Cons Don't really have anything I don't like. Especially when comparing to the alternatives Reason for choosing Momentum Better customer support, better web portal Review Source MP Mike P. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great hosted PBX and Teams integrated calling" December 22, 2022 5.0 The staff are super helpful, willing to consider custom scenarios and very responsive when we need help! Pros We love that we can have advanced PBX features and integrate with Microsoft Teams for a softphone. Cons While their free softphone app has great features, we've found it to be unsteady. Once we started using Teams as our integrated softphone, the experience improved greatly. Alternatives considered [One Talk](https://www.capterra.com/p/268546/One-Talk/)[Threshold 360](https://www.capterra.com/p/205907/Threshold-360/) Reason for choosing Momentum G12 was more competitive and flexible with ala carte pricing, getting just what we needed and not a bunch of extras that came with higher priced bundles. Review Source wB w B. sec treas Food Production Used the software for: 1-2 years ### "getting set up" April 20, 2024 4.0 now that our headsets are solved the call waiting interruption problem is overr but the yealink corded headsets are not long enough to work with Pros chat system and backup service in idaho to configure line rolling and setup Cons their rep no idea which headsets would not be suitable for this deployment. went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) changed analog system out for VOIP and our sysad had contacts at G12. Review Source SS Sara S. HR/Office Administration Law Practice Used the software for: 6-12 months ### "G12 provides superior customer service" February 3, 2023 5.0 Love working with the G12 team! Pros While the G12 system supports our needs, the main reason we stay with them is their customer service team. They respond quickly, stick with the issue until it is resolved and are excellent when there is an emergency and I need a quick response. Cons I would prefer that the extension be tied to the physical location as opposed to the phone console but it is not a huge hinderance. Review Source MA Marcela A. operations manager Medical Practice Used the software for: Less than 6 months ### "Great Communication Tool" December 11, 2022 5.0 The G12 team were friendly, knowledgeable, helpful, and courteous. A great team to work with that assisted through the process of getting everything set up. Pros For our clinic, it's important to be able to have as many details about our callers at our fingertips quickly. With G12 phone services we have the patients' name or phone number on the caller ID which allows us to look up their account as we're picking up the phone. This helps productivity as well as increases the patients' experience. It's also very helpful to receive an email notification when a voicemail is received that allows you to listen to the message from anywhere at any time as long as you have access to your email. And when that's not available, their mobile app that allows you to listen to your voicemails is so convenient. Cons The service required the purchase of new phones. It's important to factor in time for this process. The time it took to have the phone shipped, delivered, and installed was longer than desired. Reason for choosing Momentum This software/company was recommended to us by our IT team. Review Source PK Paul K. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Service " April 19, 2023 5.0 Managing our incoming phone traffic. Giving customers pertinent information with our customized greeting strategy and therefore reducing the number of calls that actually ring in the business to mostly ones that we feel would be beneficial managing live 1 on 1 Pros They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our phone systems. Seem very flexible on setting up your phone tree and greetings however you need them, and make changes quickly when needed Cons Adding Temp greetings on our own seems a little complicated, but as long as TAT to have G12 customer service do it stays fast its not a huge issue. Review Source JW Jonathan W. Web Developer Marketing and Advertising Used the software for: 2+ years ### "Big Upgrade and Great Service" August 14, 2023 5.0 Pros The phones we have from G12 have lots of features, and customer service is great when I've needed help. Cons Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.