# Page 3 | Momentum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Momentum the right Telephony solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165392/Momentum-Mobility/reviews --- Momentum 4.6 (102) [View alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 3 - Reviews of Momentum ## Showing most helpful reviews Showing 51-75 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Cat H. MA Medical Practice Used the software for: 2+ years ### "G12 Communications rocks!!" February 16, 2023 5.0 if I ever have an issue or need help my issue gets solved within that same day! Pros The accurate transcriptions allowing me to preview a voicemail that a patient has left. Cons Honestly nothing! This is the most user friendly communications software! Review Source ME Mike E. Owner Information Technology and Services Used the software for: 1-2 years ### "G12 Delivers Excellent SMB Phone Service!" October 18, 2022 5.0 Pros Being able to pre-configure phones and have them provisioned for an end user before the phone arrives at the customer's site is very convenient. It's a streamlined feature and is easily one of the best. Additionally, G12 customer service is pretty damn good too. Cons I don't really have any negative things to say about G12. It has been a solid tool and was a no-brainer choice. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Wanted something more feature-rich, with better support, and geared towards business scalability. Review Source BC Bobbi C. Ops Support Hospital & Health Care Used the software for: Less than 6 months ### "Would not recommend." July 11, 2023 1.0 Horrible, this has been the worst phone system I've ever used. The customer service and tech support did nothing to help when we showed them the issues we were having and how it was impacting our business, they told us to get over it. Pros Nothing! I was super excited to use the program, but it was a complete let down. Patients could not call in because G12 showed our number as not in service. Call would disconnect if you tried to transfer them, and the texting stopped working all together a month into the program. The support team was not helpful and did not fix any problem when we brought them up. Cons Everything, the system stopped working with in 4 months and customer service did not help with any issues we were having. When we told them it was negatively impacting our business, we were told they could do anything to help. We lost clients because we did not have a reliable phone system. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Better service Review Source bP barbara P. president Telecommunications Used the software for: 2+ years ### "ABS Communications review of G12 usage" February 7, 2023 5.0 excellent Pros Its accurracy, its useabilty, its capability, Cons there is nothing about this software that i like lease Review Source KP Kris P. Principal Information Technology and Services Used the software for: 2+ years ### "Took too long to remediate" November 2, 2023 3.0 Overall, good; right now, I'm upset that it took 4-5 calls to get assistance and resolution. Pros Historically, the service response, and call quality. Cons The service response, and lack of speed to get this issue resolved. Reason for choosing Momentum Tim Zuroff Review Source CS Chrissy S. Integrator Information Technology and Services Used the software for: 1-2 years ### "Highly Recommend" December 6, 2022 5.0 We are able to know that when we manage customers phones and Teams integration that it's solid and stable. Pros We have used several different phone providers throughout the years at our customer sites and none have been as stable and easy to administer as G12. The integration with Teams is excellent. Cons Not enough features for call center, helpdesk needs. Review Source CS Christina S. Business Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best Customer Service" March 3, 2023 5.0 Pros Very easy to use and understand if there is an issue there easy to get a hold of Cons I've got nothing negative to say about this software Review Source CC Craig C. Chief Systems Engineer Computer & Network Security Used the software for: 1-2 years ### "Complete Solution for SMBs" October 18, 2022 5.0 Customer service is truly amazing. They are always available and quick to resolve any issues or changes. Pros Ease of use. Simple to deploy and manage. Users love it . Cons Customization and integrations need to be developed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Lumen Voice Complete](https://www.capterra.com/p/214127/Lumen-Voice-Complete/) Reason for choosing Momentum Customer Service and there were enough features to compliment our business, did not need to pay for things we weren't going to use. Review Source KS Ken S. Partner Law Practice Used the software for: 1-2 years ### "Small Law Firm Switching from PBX to VOIP" December 2, 2022 5.0 The firm was very responsive during a hectic setup period arising from a move of our office location and a switch from a T-1 PBX to VOIP. They did a good job at a handling a pretty complex number porting project. Pros Good customer support during the deployment process Cons The user interface takes some getting used to. Reason for choosing Momentum They were recommended by Fidelis Communication as being able to integrate with our move and the other tech Fidelis was coordinating for us - new servers, cloud backup, firewalls, VPN, etc. Review Source SH Sarah H. Member Specialist Banking Used the software for: 2+ years ### "Best customer support!" March 20, 2023 5.0 Super friendly, prompt and ready to help! Pros I am just an employee and user of G12 but every time I submit a ticket or ask for help they are quick to respond, support and fix any issues I may have. Cons Nothing! Products are great and customer service is even better Review Source CH Chelsea H. Data and Operations Manager Executive Office Used the software for: 1-2 years ### "Great Customer Service" November 29, 2022 5.0 Pros G12 has great customer service, with quick response time. Easy to use! Cons The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.) Review Source NH Nathan H. IT Director Fishery Used the software for: Less than 6 months ### "G12 Teams Phone System" April 4, 2024 4.0 The team was easy to work with, friendly, and helpful. Despite some confusion, the overall experience was good. Pros Support was easy to work with and helpful. Implementation costs are included in the monthly user license as is all support. Cons Setup was confusing. They provide you with an initial Excel workbook and your project manager walks through it with you. The PM is not able to answer all the questions and the workbook doesn't have great instructions. Reason for choosing Momentum Price, support, and integration with Microsoft Teams which we already use heavily. Switched from [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Consolidating 3 disparate systems into one as we moved into a new shared office. Review Source KE Kris E. Sr. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "G12 is an exceptional choic" October 24, 2022 5.0 Pros G12 has consistently gone above and beyond with their service. From the service just working, to correcting any issues or assisting with changes whenever needed the team is always responsive, well informed and able to make sure everything is working as expected Cons I have not had any cons when working with G12. Review Source RR Raj R. Financial Controller Food & Beverages Used the software for: 2+ years ### "Review" December 1, 2022 5.0 I have no problems with G12. Very good service Pros I really like how we can use the app and how it can be essentially a second phone on your smartphone. Cons I believe the app needs to be refreshed and updated. Reason for choosing Momentum We were told by our IT service company that G12 would be more efficient and less costly Review Source JG John G. CEO Telecommunications Used the software for: 2+ years ### "G12 is a workhorse" October 27, 2022 5.0 The service provides a resilient and super flexible cloud platform. Pros Incredible implementation, project management, post implementation support. Cons We honestly have zero complaints. Since we migrated over, everything works. Review Source AV Andrew V. IT Project Manager Hospitality Used the software for: 1-2 years ### "Great product" November 1, 2022 5.0 Pros G12 uses the same Yealink platform that I have used for other phone providers. Moving over to G12 has been seamless. There was no need to learn a new system. Cons There are a few features that are available on my other Yealink platform that are not present with G12. Text to speech voicemail and forwarding the main line from the phone inventory list. Though there is a way to forward the phone number through the software, it requires a few extra steps. Reason for choosing Momentum Better customer support and lower price. Switched from [NEC UNIVERGE](https://www.capterra.com/p/177210/NEC-UNIVERGE/)[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Moving from on prem PBX & PRI to VoIP platform Review Source HR Heidi R. Accounting Wholesale Used the software for: 1-2 years ### "G12 Review" December 6, 2022 5.0 I think the best part of the system is that you can route calls to the salesmen's phone from the main office. Pros Fairly easy to use once you figure out the system. Cons I little difficult to figure out the system (maybe just me) Review Source HR Hedim R. IT Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great customer service" December 12, 2023 5.0 Pros When there is an issue, communication with team to find a solution is very quick Cons No big issues have been left unresolved. Sometimes the issue is found to be internal, but G12 is still willing to assist. Review Source IH Ian H. IT Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Great phone system " May 26, 2023 5.0 Pros Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with. Cons Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult. Alternatives considered [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reason for choosing Momentum Functionality for priceLocal presenceUS based support Review Source DK Dawn K. Administrative Supervisor, Legal Assistant, Billing Administrator Law Practice Used the software for: 1-2 years ### "Help in an instant" May 13, 2024 5.0 Great! G12 gives the ease of access via website vs. only in the office. Pros Prompt assistance with requests and friendly, knowledgeable staff Cons Like any technical product, there's a learning curving and training the client better is suggested. Review Source DK Dave K. Sales and Mareting Construction Used the software for: 2+ years ### "Good Value For Growing Businesses" November 7, 2022 4.0 Good. One of the very best support organizations I've ever interacted with, anywhere. Pros G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround. They back it up with World-class support. Cons I would employ a more mobile-first strategy. Reason for choosing Momentum I didn't choose it. Review Source HG Harold G. Sr System Admin Sporting Goods Used the software for: 6-12 months ### "Cascade G12 review" November 22, 2022 4.0 Pros Easy to use and has a decent support team Cons While support team is very helpful, the integration with Microsoft Teams needs improvement. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Momentum Best options for price Review Source JC Jessica C. Office Manager Financial Services Used the software for: 1-2 years ### "First review" December 6, 2022 3.0 It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved. Pros The software overall is good, it's easy to read and look at when you are trying to find a call. Cons Not be able to set up a greeting on your own. Review Source GC Gary C. Manager Translation and Localization Used the software for: 1-2 years ### "Awesome platform " October 4, 2022 5.0 G12 has been awesome to work with, from the initial sales call, implementing the new system and after support. I highly recommend G12. Pros Everything works perfectly. The system has all the features we need and more. Cons No cons, everything is perfect and works as it should. Reason for choosing Momentum More features, better value but most importantly a local company. Review Source AN Alexandra N. Surgical Coordinatoor Medical Practice Used the software for: 1-2 years ### "G12 Communications is Great! " July 14, 2023 4.0 Pros The product is user friendly and very easy to use Cons I do not have anything that I am not pleased with Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.