# Page 4 | Momentum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Momentum the right Telephony solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165392/Momentum-Mobility/reviews --- Momentum 4.6 (102) [View alternatives](https://www.capterra.com/p/165392/Momentum-Mobility/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 4 - Reviews of Momentum ## Showing most helpful reviews Showing 76-100 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sY sarah Y. Accounting/HR Architecture & Planning Used the software for: 2+ years ### "Great features and support" November 22, 2022 5.0 Pros It was very easy to set up and get going. Cons Setting up a new employee with voicemail requires calling support instead of being to easily do it inhouse. Reason for choosing Momentum The features and price, and the company was recommended by our IT company. Review Source JM Joseph M. Network Administrator Aviation & Aerospace Used the software for: 2+ years ### "G 12 Delivers " October 18, 2022 5.0 I was able to migrate my on site VOIP system to a much lower cost solution without losing any features. Pros Easy to manage and get configured. Provides great value compared to previous circuits. Cons Nothing, I have not had any issues with this software. Review Source BZ Brett Z. Regional PC Lan Tech Machinery Used the software for: 6-12 months ### "G12 Review" March 11, 2023 5.0 It has been very efficient and easy to use. Pros Support has been very attentive for our after installation requests Cons Nothing at this time. Support has been great. Review Source HD Heidi D. Customer service/ Dispatcher Construction Used the software for: 6-12 months ### "Awesome assistance when needed" June 6, 2023 5.0 Very happy, felt like the rep went above and beyond to get my situation fixed Pros It was easy to contact you guys for help Cons Nothing at all, everything was great. Thank you~ Review Source VR Verified Reviewer IT Support Technician Construction Used the software for: Less than 6 months ### "Great customer service but questionable web interface" October 4, 2023 4.0 Pros Everyone is always happy to help me when I email their support address! They really go above and beyond. Cons The ability to self-service our phone lines in the online Teams connector is lacking. Everyone we set up a new user, we have to email the support email address to have them do everything on the back end. They confirmed with me that it's not possible for us to perform the integration ourselves, so we must rely on their email support team to perform the work instead of being able to completely self-service. It's a good thing their email support is so friendly and helpful! Review Source AH AMy H. Fiscal Assistant/Accounts Payable Government Administration Used the software for: 6-12 months ### "Overall Excellent Product" November 28, 2022 5.0 Anytime we have an issue it seems to be taken care of quickly. Pros The ability to work remotely without losing calls Cons Address book, ext list availability would be nicer to have Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Needed a hybrid system Review Source BH Brian H. Principal Real Estate Used the software for: 2+ years ### "Great bang for the buck" November 30, 2022 5.0 Pros Great product, excellent support. Been using for 10 years with no issues. Cons Nothing comes to mind as a con for the software Review Source VR Verified Reviewer Account Executive Information Services Used the software for: 2+ years ### "G12 Communications provides great support" October 18, 2022 4.0 Pros G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources. Cons There is a lot of pre-migration planning and calls that you need to do to ensure a smooth transition. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Contact Center as a Service (CCaaS)](https://www.capterra.com/p/169024/Call-Center/) Reason for choosing Momentum G12 Communications is dedicated to providing excellent services and support. Review Source GH George H. President Insurance Used the software for: 2+ years ### "Phone app" December 2, 2022 5.0 Pros Calling forwarding to personal cell phone. VOIP sounds great. Cons Nothing that I can think of. I'd do it all over again. Review Source SM Sarah M. Executive Director Government Administration Used the software for: 1-2 years ### "G21 VoIP" December 1, 2022 5.0 Great customer service, quick response. Pros The phones and web interface are easy to use. Cons We often experience poor quality phone calls Reason for choosing Momentum Price and service Review Source BD Brandon D. VP of DTC Wine and Spirits Used the software for: Less than 6 months ### "Great Service and Support!" May 3, 2023 5.0 Pros How easy it was so switch and how much the g12 team took off our plate to make it happen. Cons We did switch our contacts mid way through they has a email leaving the company so we have a contact switch for our on-boarding mid switch. Review Source JL Jeff L. IT Administrator Construction Used the software for: 2+ years ### "G12 was great to work with!!" April 2, 2024 5.0 Really nice people and very helpful. Always responded quickly. Pros They are very responsive to their customer needs. Always impressed with the level of service Cons I did not have any dislikes about using G12. They are great! Review Source MN Mary N. Paralegal Law Practice Used the software for: 2+ years ### "Review" November 28, 2022 5.0 Pros The thing I like most about this software is that it is easy to use Cons The thing I like the least about this software is that the phones could be beter. Review Source JM Jesse M. VP of IT Hospital & Health Care Used the software for: 2+ years ### "G12 Communications Review" March 7, 2023 5.0 Pros Easy to use with individual tech support Cons 800 number price point is a bit high compared to competition. Review Source BG Brian G. Director of Sales Information Technology and Services Used the software for: 6-12 months ### "Great Intro To VoIP" May 2, 2022 4.0 Overall, I had a positive experience while using Momentum. Call quality was good. No real issues with their soft app. Pros Momentum is great for small businesses that are looking to get into a very affordable VoIP system. Soft App is easy to use and call quality is great. Cons Not the best software if you are looking for a ton of features and benefits. It's great to start off with for any small business looking for a good VoIP system. Review Source AS Alexis S. Managing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service and robust platform" August 27, 2023 5.0 Prompt and resourcefulness Pros The various features that come with the package Cons Cost is a little high for the basic package Review Source VN Vipin N. Inside Sales Representative Architecture & Planning Used the software for: Less than 6 months ### "Good to use for Daily business calls" July 18, 2023 5.0 Its easy to use and a clear call option Pros Ease of access, calls can be made easily and call list is visible Cons occupies too much space and it makes system lag sometimes and while toggling between screens during a call it lags the voice Review Source JR Jen R. Financial coordinator Hospital & Health Care Used the software for: 6-12 months ### "Dental office review" December 6, 2022 4.0 Pros I like that we can roll the phones or block times from the portal. Cons We can not change the voicemail for incoming calls. Review Source NA Nicholas A. Attorney / Partner Law Practice Used the software for: Less than 6 months ### "Attorney / Partner" November 29, 2022 5.0 Great Pros Easy to setup and use. Great customer service. Cons None, we have had no issues with the software. Review Source LS Luminita S. veterinarian Veterinary Used the software for: 1-2 years ### "Great company and phone system" November 22, 2022 5.0 G12 has been a great company to work with! They listened to what I needed and customized the system well. The few times I needed tech support, they were fast to respond and solve the problems (mostly I asked for something to be re-customized). The system is very stable, quality of calls is great. Pros The product is easy to use and customize Cons The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense. Review Source TF Trevor F. Inside Sales Rep Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Highly recommend " August 9, 2023 5.0 Pros The constant strive to fix the issue and constant contact. Cons nothing, I haven't had any issue with G12. Review Source HC Heidi C. Member Specialist Banking Used the software for: Less than 6 months ### "New to G12" May 2, 2023 4.0 Pros I like that it gives me an easy way to connect Cons i wish that it was easier to set up and check emails Review Source SF Sarah F. CEO Information Technology and Services Used the software for: I used a free trial ### "G12 is the way to go! " October 19, 2022 5.0 The implementation staff was attentive to our needs and very helpful with our issues. Pros The implementation was easy and the user adoption rate is high. Cons We are very much enjoying the software and our user adoption rate is high which tells me that our people like it! Review Source CH Corey H. Owner Computer Networking Used the software for: I used a free trial ### "Great service " October 18, 2022 5.0 Great to do business with these guys! Pros Easy to deploy great replacment solution for existing aging phone systems Cons Learning a new system always has a curve...this one is not as steep as others Review Source DA Dan A. Senior Consultant Telecommunications Used the software for: I used a free trial ### "G12 review" October 18, 2022 3.0 average since there is a lot of competition Pros ease of use however I didn't use it very much Cons the price could be better considering so many other alternatives Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.