--- title: "Smart Automated Messaging Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smart Automated Messaging Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/165429/Smart-SMS/" page_type: "product" language: "en" --- # Smart Automated Messaging Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smart Automated Messaging ## What is Smart Automated Messaging? Text message automation platform that helps send millions of SMS campaigns improving engagement, loyalty, and retention. ## What is Smart Automated Messaging used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99.99 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smart Automated Messaging?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://textmunication.com/&name=Smart Automated Messaging) ## Smart Automated Messaging Overview Updated August 2026 AI summary Smart Automated Messaging delivers cloud-based SMS marketing tools for small businesses, supporting 2-way messaging, automated responses, campaign scheduling, and contact management. Its features include mass texting, message personalization, reporting, and scheduled delivery, with options for polls, shortcodes, and text-to-win campaigns. This solution helps organizations efficiently manage and personalize large-scale text communications. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smart Automated Messaging 4.2 (12) VS. [4.9 (651)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $99.99 Per Feature, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (12) Ease Of Use 4.5 (651) Value For Money 3.9 (11) Value For Money 4.7 (618) Customer Service 4.7 (12) Customer Service 4.8 (590) ## Smart Automated Messaging alternatives [4.8 (694)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (269)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165429/Smart-SMS/alternatives/) ## FAQs about Smart Automated Messaging Overview ### Which roles and teams benefit most from Smart Automated Messaging? Smart Automated Messaging is most used by business owners, general managers, membership teams, and marketing leaders who need consistent outreach without manual follow-up. Dental practices and customer-facing account teams use it to automate reminders, appointment and membership communications, while executives and regional leaders rely on it to improve responsiveness and operational efficiency. Answer based on 12 reviews Overview ### What company size and specific industries is Smart Automated Messaging built for? Smart Automated Messaging is designed for health and fitness businesses, especially fitness clubs, gyms, and membership-based organizations of any size. It fits owners, operations chiefs, marketers, fitness directors, and membership services teams that need support with marketing strategy, customer retention, and loyalty. Features and Usability ### What are the key features of Smart Automated Messaging? Smart Automated Messaging offers 2-Way Messaging, Automated Responses, SMS Messaging, and Mass Texting for direct communication, plus Campaign Scheduling and Scheduled Messaging for timed delivery. It also includes Contact Management, Message Personalization, Mobile Keywords, Polls/Voting, Reporting/Analytics, Shortcodes, and Text-to-Win. Getting Started and Support ### What training and onboarding options does Smart Automated Messaging offer? Smart Automated Messaging provides live online sessions and webinars for training. Live online sessions support guided instruction with an instructor, while webinars offer scheduled presentations that can introduce features, workflows, and setup steps for teams getting started. ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) Smart Automated Messaging supports all three of the features reviewers value most: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send timely text campaigns at scale while tailoring messages to each recipient, allowing teams to improve outreach relevance, increase response rates, and manage SMS communication more efficiently. Scheduled Messaging 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Mobile Keywords 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Unique word that contains letters or numbers that identifies specific campaigns Reporting/Analytics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Shortcodes 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Short phone numbers that used to opt-in to SMS campaigns Smart Automated Messaging 13 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Automated Responses: Automatic reply functionality for incoming messages - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Contact Management: Manage, organize, and store contact information - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes --- Get Advice We can help you find the software with the features you need. Features 3.8 (12) 3.8 Based on 12 reviews ## Pricing Value for money 3.9 (11) Free Trial Basic $99.99 Per Feature,Per Month Value for money 3.9 (11) 3.9 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (12) 4.7 Based on 12 reviews ## User reviews Overall rating 4.2 Based on 12 reviews Filter by rating 5(5) 4(5) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AS Avani S. General Dentist Hospital & Health Care ### "Best online marketing tool..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 10, 2021 Mass texting has revolved our practice to the next level ,we are so much grateful for this great product in market at nominal rate. People should give it a try. Pros In our clinical practice, we prefer to remain in touch with our existing clients for thier scheduled checkups,moreover, we share payment reminders too via using mass texting. This software has fulfilled all our expectations till date. The keywords and shortcuts has reduced our precious time. We are overwhelmed by simplest UI. Cons Character limitations are the biggest challenge for us and sometimes integration with the third party applications causes minor troubles too. Otherwise, its good to go with this cool software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Raymond G. Regional Manager Health, Wellness and Fitness ### "Crunch" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 20, 2019 Pros Very easy to use. \[SENSITIVE CONTENT HIDDEN\] is awesome and is always willing to help regardless of the time. He consistently checks in as well. Cons What I dislike most is going to be the the entering lists in CSV and then no communication on if the list went through properly. I also think using it for 3 clubs that it should be more of a drop down to navigate opposed to logging out then logging back in and going into the sub account all over again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Michele M. Member Accounts Director Health, Wellness and Fitness ### "texting " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 20, 2019 we had a few hick ups at first, but over all it has been a good experience. Pros being able to set the dates of items being texted out and not having to worry if it went out. Cons I wish the Training was a little more in-depth. Reasons for choosing Smart Automated Messaging It integrates with our current software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Cassie L. Owner Consumer Services ### "Just ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 7, 2019 Customer service has always been very good. They try hard to work through any issues and get them resolved as fast as possible. Unfortunately, this service doesn't offer all of the bonus features that other companies do. Some at a less cost. Pros The dashboard is easy to read and navigate. Very well laid out website format. Cons Not all texts go through, limited texting characters allowed, not able to add graphics or pictures. This texting service seems a little limited compared to some other companies. Reasons for choosing Smart Automated Messaging SAM was the first and only product I researched at the time. However, since I've been a customer, I've started looking over other alternatives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP John P. President Retail ### "Review thus far" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 30, 2019 Pros Ability to quickly set up a text campaign Cons The GUI is not user friendly. Many of the features sold to me don’t work correctly. The cost is showing to be a limiting factor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alice S. Marketing Manager Executive Office ### "Great for campaign management and tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 30, 2019 Pros You can track your marketing campaigns in a way to know your consumers needs Cons I think it a bit complicated to understand all its functionalities and capabilities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TE Tammie E. Self-employed Sports ### "Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2019 Pros The software is very user friendly and accommodates my business needs. Cons Still new to the software, but at this time their is not anything that I don't like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Martin C. Membership Health, Wellness and Fitness ### "Happy Customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 20, 2019 Quick communication. Pros Immediate contact with members and prospects. Cons Cancel out - although I know its necessary Reasons for choosing Smart Automated Messaging no other option considered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB JJ B. Owner Health, Wellness and Fitness ### "Mixed Bag" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 27, 2019 This is a great way to blast out reminders of upcoming events, specials or sales to a particular subset or even all of your prospects/members/clients/customers. Pros I like that this allows us to text blast to any one of our groups in a fairly short amount of time and fairly easily. Customer support has been very responsive and thorough. Cons I do not like the limitations on the length of the texts and find some of he process a bit cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rick C. GM Health, Wellness and Fitness ### "Ease of use and tech support" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2019 It has helped us reach our members with important announcements in a most efficient way. Pros The fact that we can reach so many of our members with important messages. Cons It is a bit hard to use, but tech support is awesome in assisting with anything. Trying to text to one group of members is especially difficult, but tech support helped me set it up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LJ Laura J. General Manager Health, Wellness and Fitness ### "Very Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2019 Pros We can reach customer service at any time. Cons We do not have anything specific to not like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Torrey R. Owner Restaurants ### "Boosts business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2019 Pros The software was user friendly and easy to use. Cons It would be nice to have an easier number to remember. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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