Who Uses This Software?

ReUp is perfect for retailers looking to build meaningful relationships with their customers and attract new customers using mobile loyalty, engagement, and marketing.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ReUp Technologies
  • www.getreup.com/
  • Founded 2014
  • Canada

About ReUp

ReUp is a customer loyalty and retention platform that allows retailers to build their own branded rewards program. With a full range of customer loyalty and engagement products, ReUp is the perfect fit for any size business and can be setup in minutes! Whether you're looking for a simple digital stamp card, or a completely custom mobile loyalty app for iOS or Android, ReUp can help you build deep and meaningful relationships with your customers.


ReUp Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

ReUp Reviews Recently Reviewed!

awesome experience

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use. It has a very clean design. It really has helped with sales of merchandise.

Cons: I'd like to earn points with a check-in feature or allow gift cards to be credited with a 10 class pass.

Working with Reup has been great. They are super responsive both to us and our customers.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clean look and feel. Simple for the user. The dashboard makes it easy to manage users and also for reconciling payments between our 90 locations.

Cons: The integration with our POS has had ups and downs but ReUp has been very proactive in getting things fixed.

Overall: Guest loyalty. Targeted promotions. Faster service in the restaurant (with the online ordering).

Early adopter and been happy since the beginning.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup. Easy for customers and makes it look like we built a custom app. Helps with cash flow and avoids the use of dated loyalty cards.

Cons: Sometimes customers assume we, Great Dane Coffee, built the app (because it's all our branding), so they ask technical questions. ReUp really good about answering right away though.

Overall: Customers wanted a loyalty solution. This was the best out there (and still looks to be).

Very easy to learn and operate

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use the best. The software was produced with no errors. The training was complete. And the after purchase support has been great, Wish I did it sooner!

Cons: Can't accommodate delivery yet. Some of my customers don't carry their phone (hard to believe in this day and age). And some customers don't have enough room on their phone to install the app (easy to believe in this day and age.) Wish there was a way to add points easily through my laptop.

Quick, to the point, eager to make everyone successful

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My customers enjoy using it, not just receiving the rewards. The cusomywr service representative found a way to boost usage with little effort on my part.

Cons: No integration directly into our POS. There's no way to earn points outside of using the app as a payment form. I'd like to be able to upload a receipt from any form of payment and be able to apply the total amount towards more points.

It's been overall positive. everyone I've dealt with has been engaged and helpful.

Oct 17, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to connect with customers, send offers, and to build loyalty through a repeat customer base.

Cons: The feature usability is pretty bad. I don't feel like I'm able to take full advantage of all the features because they are not user friendly.

Overall: Repeat customers, loyalty, communication with customers.

Top notch! Easy! ReUp has helped grow my business!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, back end capabilities to review users, add points, easy to speak to customers. Useful data.

Cons: I only wish there was a bit more reporting tools to show patterns and help extrapilate info for my book keeping ie. Total credit added in Oct 2017 vs. Sept 2017. Total Year etc.

Overall: Access to my customers, higher cash flow, gifting, appealing to a cash-free consumer.

It's very easy to use for both customers and employees. The visuals and user experience are great!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the set up is well thought out that I can quickly walk a customer through the functionality and both they and I are confident in understanding how it works. I was looking to develop a loyalty program that can't be forged and is up to date with technology and this fit those perfectly.

Cons: I would love to offer a pre-order feature to it.(customers can submit their order before they come to pick it up).

Overall: Customer loyalty rewards. Looked like a competitive company with technology.

I think ReUp has a nice platform but it lacks the UI sophistication required for mass adoption.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The ability to order ahead, the rewards platform and the gift card engine. The next step for the order ahead would be to achieve PoS integration. The UI is clean and simple. We¿ve seen steady customer adoption numbers since our launch.

Cons: It would be nice to see features that make it more efficient for customers to place orders, geo-tracking and advanced reporting.

Overall: "ReUp has a strong platform for rewards, loyalty and order ahead. It¿s a great base from which many features can be added to create a seamless user experience capable of mass adoption.¿

7a6b210213626fa10cc2c453904f5dfa

Great product that has helped build the loyalty of our customers.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The app has grown loyalty from our dedicated customer base, through ease of use and by rewarding them for your ongoing patronage. The app is visually appealing and easy to use. The Reup team is quick to respond to any concerns or questions and have been a great partner in the implementation of this app within our business.

Cons: At times, there are challenges with software updates not working with specific individual operating systems on more obscure phone models. However, these issues are swiftly resolved when brought to the development team's attention.

Overall: The app has helped us build loyalty from our customers which has, in turn, increased their average spend in our cafes, generating increased revenue. Furthermore, customers like being rewarded through the app which helps us maintain the positive perception our clients have of our company and its products.

Love having our own app, but wish it could do more

Oct 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: ReUp has a moderately easy to use dashboard, and a great support team at ReUp headquarters - customer rep is excellent!!

Cons: Mostly concerned with the software's limitations - it would be great to have promo-codes to help push/sell things to our app's users.

Our clients love using our app.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a fast way to introduce digital payments to my business. Even if I'd like my own native app someday, ReUp provides a solid platform to test my market.

Cons: There are some loose ends, and rough surfaces that could use attention, but functionally there isn't much to complain about.

Overall: I can offer gift cards, and app cards with one solution.

Great app. Great support team. Very user friendly

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is incredibly user friendly. The back end is very easy to use and generate reports. The support that new users receive is amazing.

Cons: We had some issues with integrating with our POS software but customer rep worked incredibly hard to address these and ensure that we were happy with the end results.

The entire process of signing up to put the software in the store and go live was relatively easy.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to use and the software is intuitive. I took the time to train the staff properly on the functionality of the software and they picked it up quickly. You have to spend time because you need to meld the Reup Software with your POS software.

Overall: I believe the software has increased my business and retained business by getting the hook in just a little bit deeper with customers. New customers are very impressed with the software and customers love how quickly they can add credit and see how many loyalty points the have earned in an instant.

Great for customer retention, customer satisfaction as well as improving business.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very straightforward, and good connectivity with the customer and devices.
I like that it gives a lot of options on how to reward customers, as well as customer notifications. The portal is useful too.

Cons: Sometimes scanning doesn't work, and if the internet is down or customer doesn't have data/can't connect to wifi, it becomes a problem.

Gift cards/key tags tend to have the codes/scan section rub off.

Overall: Customer retention and satisfaction!