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MatrixCare Senior Living EHR software is designed for the unique workflow requirements and end-to-end needs of individuals who live in senior living. A dashboard that can be customized for users in clinical, financial, or human resources roles lets staff see just the amount of detail they need to work efficiently.
Provider
ResMed
Located In
United States
Foundation
2002
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Our software suite is designed for the unique business workflow requirements and the end-to-end needs of individuals who live in senior living.
Content Source: MatrixCare Senior Living Facility
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A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
MatrixCare Senior Living Facility Reviews
Pros
The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site.
The staff at Brightree is great to work with. They treat us like partners.
I find it much easier to do a chart audit from my desk. I am very impressed with the reports that that allow me to keep updated on our financial status on a daily basis.
Overall, our experience has been very positive, and we would recommend using Brightree.
Cons
System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.
Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs.
After countless interviews with "experts" on staff we were not able to fix our problems but were told they would still enforce our contract. An expensive mistake for us.
This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.
"Used Matrix for our customer billing provider. Does what it is supposed to do."
Pros: High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.
Cons: System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.
"New Client - Inpatient Hospice Clinician User"
Pros: The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial.
Cons: As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end.
"Not a fan of the software"
Overall: Poor. Not a fan of any part. Not user froendly
Pros: I do not like any of the functionality of Matrix care
Cons: I do not like any part and it is difficult to navigate
"First Customer of the product"
Pros: The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution.
Cons: The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.
"Home Health organization with 50 clinicians in the field."
Pros: Brightree has increased our compliance while decreasing the repetitive tasks we were previously performing. All information is entered once, and both the field and office teams are always up-to-date and seeing the same information. The implementation phase came with more support than you could imagine. They held our hands until we were fully up, running, and comfortable in the system.
Cons: Ongoing support has not been as helpful; we have been waiting too long on a few billing issues.
