--- title: "MatrixCare Senior Living Facility Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MatrixCare Senior Living Facility Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more." source_url: "https://www.capterra.com/p/165450/MatrixCare/" page_type: "product" language: "en" --- # MatrixCare Senior Living Facility Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Senior Living Facility ## What is MatrixCare Senior Living Facility? MatrixCare Senior Living EHR software is designed for the unique workflow requirements and end-to-end needs of individuals who live in senior living. A dashboard that can be customized for users in clinical, financial, or human resources roles lets staff see just the amount of detail they need to work efficiently. ## What is MatrixCare Senior Living Facility used for? [Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MatrixCare Senior Living Facility?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.resmed.com/en-us/&name=MatrixCare Senior Living Facility) ## MatrixCare Senior Living Facility Overview Updated September 2026 AI summary MatrixCare Senior Living Facility is designed for organizations of all sizes seeking software for assisted living operations. It covers essential functions like assessment and care plan management, charting, medication history, and patient records, while offering tools for billing, reporting, and staff management. The platform is available via cloud, SaaS, web, or Windows deployment, with integrations supporting workforce and finance workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Senior Living Facility 3.3 (14) VS. [4.7 (175)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (14) Ease Of Use 4.7 (175) Value For Money 1.8 (4) Value For Money 4.5 (143) Customer Service 2.9 (13) Customer Service 4.9 (172) ## MatrixCare Senior Living Facility alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165450/MatrixCare/alternatives/) ## FAQs about MatrixCare Senior Living Facility Overview ### What company size and specific industries is MatrixCare Senior Living Facility built for? MatrixCare Senior Living Facility is designed for organizations serving the senior living sector, including providers that manage the unique workflows and end-to-end needs of residents in senior living communities. The description does not specify a particular company size, so it appears suited to senior living operators rather than a defined small, mid-market, or enterprise segment. Features and Usability ### What are the key features of MatrixCare Senior Living Facility? MatrixCare Senior Living Facility offers admissions management, assessment management, care plan management, and patient records management for resident care. It also includes charting, medication history, incident management, and alerts/notifications, plus billing and invoicing, customizable reports, document management, staff management, and third-party integrations. Integrations ### Which third-party tools and platforms does MatrixCare Senior Living Facility integrate with? MatrixCare Senior Living Facility integrates with Aline, OnShift, and Vena. These catalog integrations cover workforce management and finance-related workflows, giving the platform a small but specific set of third-party connections for senior living operations. Getting Started and Support ### What training and onboarding options does MatrixCare Senior Living Facility offer? MatrixCare Senior Living Facility provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, group learning, self-paced reference, and visual walkthroughs for teams that need help getting started with the system. Getting Started and Support ### What customer support options does MatrixCare Senior Living Facility offer? MatrixCare Senior Living Facility provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer sentiment about support is available here, so user experience details such as response speed or helpfulness cannot be described from the provided data. ## Features AI summary Based on 296 Assisted Living reviews Capterra reviewers for Assisted Living software most often point to these features as top priorities: - **Charting** (**63%** of reviewers rated this feature as critical) - **Medication History** (**61%**) - **Patient Records Management** (**59%**) MatrixCare Senior Living Facility supports all three of the features reviewers rank highest: **Patient Records Management**, **Medication History**, and **Charting**. Together, these capabilities give teams a clearer view of resident information, support accurate medication tracking, and keep care documentation current, helping businesses deliver more consistent care and make day-to-day resident management more efficient. Medication History 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access to patient medication history data HIPAA Compliant 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Compliance Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Customizable Reports 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports Staff Management 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule shifts for staff/employees, track hours worked, and manage staff payroll Care Plan Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs MatrixCare Senior Living Facility 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Event/Activities Planning: Plan events and/or activities - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical Billing: Manage billing and payments for a healthcare provider - Medication History: Access to patient medication history data - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.5 (14) 3.5 Based on 14 reviews ## Pricing Value for money 1.8 (4) ### Starting price Free trial not available Value for money 1.8 (4) 1.8 Based on 4 reviews ## Integrations [ Vena](https://www.capterra.com/p/131246/Vena/)[ OnShift](https://www.capterra.com/p/122212/OnShift/)[ Aline](https://www.capterra.com/p/210877/Aline-Phone-System/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (13) 2.9 Based on 13 reviews ## User reviews Overall rating 3.3 Based on 14 reviews Filter by rating 5(0) 4(7) 3(3) 2(1) 1(3) Mentioned topic Sorted by most recent DW Daniel W. IT Health, Wellness and Fitness ### "MatrixCare Senior Living Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 21, 2025 Overall the product works well for senior care facility. Could use some improvement in layout and functionality. Pros Inclusive software platform for admissions, clinical applications, and business office suite. Cons Somewhat cumbersome to use. Not always user intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sonja D. Admin Hospital & Health Care ### "Not a fan of the software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2024 Poor. Not a fan of any part. Not user froendly Pros I do not like any of the functionality of Matrix care Cons I do not like any part and it is difficult to navigate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andrew R. Director of Business Intelligence ### "Used Matrix for our customer billing provider. Does what it is supposed to do." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 19, 2018 Pros High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations. Cons System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Liz M. ### "Not for accountants" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 27, 2016 I have been implementing systems for 25 years - 10 years in Senior Housing. Tried this software with a client on the advice of others. I was concerned about the financials but thought I could work out the issues. I was wrong. Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs. The Senior Living product is designed for a business that does not use accrual accounting or require GAAP reporting. The Senior Living product uses a batch process to update the General Ledger; there is no real time integration with the Matrixcare General Ledger product or drill down capabilities from the Financials. Even QuickBooks allows you to drill down to detail from the financials. I think most users expect this now and wouldn't even think to ask if the capability exists within a product that calls itself fully integrated. The General Ledger product is clumsy to use and fixing errors such as one sided journal entries (common because it allows posting of transaction debits & credits to different months) requires a call in to customer support to get the Daily Password. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Liz M. President Hospital & Health Care ### "Not for anyone who needs financial reporting!!!!!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 31, 2016 Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly.... Pros If you are a family owned business and don't need to provide good financial reports, this could be good system for you. Cons Reporting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LI Leslie I. Nurse Hospital & Health Care ### "Reassurance with state audits" 3.5 Overall Rating 3.5 3.5 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 22, 2016 Pros Chart audits are easier to follow. All of the missed visits and supervisory visits are right there for you to track. Cons Over-questioning. There is so many questions, much of which are not needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Laura J. Hospital & Health Care ### "My Review!" 2.5 Overall Rating 2.5 2.5 Ease of Use 2.5 2.5 Features 3.5 3.5 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 September 9, 2014 Pros It's easy to learn. Cons I do not like how many bugs this program has. I receive errors daily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WC Wendy C. Hospital & Health Care ### "First Customer of the product" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.0 4.0 Features 4.5 4.5 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2014 Pros The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution. Cons The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NE Natalie E. Hospital & Health Care ### "New Client - Inpatient Hospice Clinician User" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.5 3.5 Features 3.5 3.5 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2014 Pros The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial. Cons As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Debra H. Director of Nursing Hospital & Health Care ### "Brightree at Wilson County" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.5 4.5 Features 4.5 4.5 Customer Service 4.5 4.5 Likelihood to Recommend 10/10 July 22, 2014 Pros After installation, it was easy for the field staff to adjust to a new electronic record. It has many features that keep staff compliant. I find it much easier to do a chart audit from my desk. I am very impressed with the reports that that allow me to keep updated on our financial status on a daily basis. The staff at Brightree is great to work with. They treat us like partners. Cons The only thing I would change would be for client recommendations to be implemented quicker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165450/MatrixCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ECP vs MatrixCare Senior Living Facility](https://www.capterra.com/compare/90493-165450/ECP-vs-MatrixCare)