# MatrixCare Senior Living Facility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MatrixCare Senior Living Facility the right Assisted Living solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165450/MatrixCare/reviews --- MatrixCare Senior Living Facility 3.3 (14) [View alternatives](https://www.capterra.com/p/165450/MatrixCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MatrixCare Senior Living Facility Ease of use 3.5 Customer Service 2.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Andrew R. Director of Business Intelligence Used the software for: 2+ years ### "Used Matrix for our customer billing provider. Does what it is supposed to do." April 19, 2018 4.0 Pros High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations. Cons System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult. Review Source DW Daniel W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "MatrixCare Senior Living Review" March 21, 2025 4.0 Overall the product works well for senior care facility. Could use some improvement in layout and functionality. Pros Inclusive software platform for admissions, clinical applications, and business office suite. Cons Somewhat cumbersome to use. Not always user intuitive. Review Source SD Sonja D. Admin Hospital & Health Care Used the software for: 1-2 years ### "Not a fan of the software" September 28, 2024 1.0 Poor. Not a fan of any part. Not user froendly Pros I do not like any of the functionality of Matrix care Cons I do not like any part and it is difficult to navigate Review Source NE Natalie E. Hospital & Health Care Used the software for: ### "New Client - Inpatient Hospice Clinician User" July 24, 2014 4.0 Pros The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial. Cons As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end. Review Source WC Wendy C. Hospital & Health Care Used the software for: ### "First Customer of the product" August 12, 2014 4.5 Pros The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution. Cons The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product. Review Source LM Liz M. President Hospital & Health Care Used the software for: 6-12 months ### "Not for anyone who needs financial reporting!!!!!!!!" August 31, 2016 1.0 Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly.... Pros If you are a family owned business and don't need to provide good financial reports, this could be good system for you. Cons Reporting Review Source LM Liz M. Used the software for: ### "Not for accountants" September 27, 2016 1.0 I have been implementing systems for 25 years - 10 years in Senior Housing. Tried this software with a client on the advice of others. I was concerned about the financials but thought I could work out the issues. I was wrong. Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs. The Senior Living product is designed for a business that does not use accrual accounting or require GAAP reporting. The Senior Living product uses a batch process to update the General Ledger; there is no real time integration with the Matrixcare General Ledger product or drill down capabilities from the Financials. Even QuickBooks allows you to drill down to detail from the financials. I think most users expect this now and wouldn't even think to ask if the capability exists within a product that calls itself fully integrated. The General Ledger product is clumsy to use and fixing errors such as one sided journal entries (common because it allows posting of transaction debits & credits to different months) requires a call in to customer support to get the Daily Password. Review Source DP Darcie P. Hospital & Health Care Used the software for: ### "Home Health organization with 50 clinicians in the field." June 30, 2014 4.0 Pros Brightree has increased our compliance while decreasing the repetitive tasks we were previously performing. All information is entered once, and both the field and office teams are always up-to-date and seeing the same information. The implementation phase came with more support than you could imagine. They held our hands until we were fully up, running, and comfortable in the system. Cons Ongoing support has not been as helpful; we have been waiting too long on a few billing issues. Review Source DH Debra H. Director of Nursing Hospital & Health Care Used the software for: ### "Brightree at Wilson County" July 22, 2014 4.5 Pros After installation, it was easy for the field staff to adjust to a new electronic record. It has many features that keep staff compliant. I find it much easier to do a chart audit from my desk. I am very impressed with the reports that that allow me to keep updated on our financial status on a daily basis. The staff at Brightree is great to work with. They treat us like partners. Cons The only thing I would change would be for client recommendations to be implemented quicker. Review Source KP Katherine P. Hospital & Health Care Used the software for: ### "Great Hospice Program. Up-to-Date Regulatory Compliance" July 22, 2014 4.5 Pros Customer support is friendly and works hard to resolve issues. The program is constantly being improved and updated. Regulatory and program educational calls/classes are always available to help keep us on point with compliance. Cons Our initial training occurred with the CareAnyware system and was more geared to Home Care (terminology-wise). But, Brightree has made great strides to accommodate the hospice portion of their system. We are very grateful. Review Source KT Katy T. Hospital & Health Care Used the software for: ### "Great product. There's room for improvement in technical support and user guides" July 21, 2014 3.5 Pros The product is robust. Clinicians are able to use it in offline mode. An iPad app is coming soon! Cons This software does not come with a user guide. Instead, trainers instruct agencies to have staff go to their online University to watch training videos. We had to compile our own user guide, which was a time-consuming and expensive task. Review Source SD Shawn D. Hospital & Health Care Used the software for: ### "Good product, not quite perfection yet." July 11, 2014 3.5 Pros Our clinical staff like how easy it is to work in. The vendor is very responsive to fixing bugs. Cons The synchronization process needs some fine-tuning, as it's very touchy. Review Source LJ Laura J. Hospital & Health Care Used the software for: ### "My Review!" September 9, 2014 2.5 Pros It's easy to learn. Cons I do not like how many bugs this program has. I receive errors daily. Review Source LI Leslie I. Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Reassurance with state audits" March 22, 2016 3.5 Pros Chart audits are easier to follow. All of the missed visits and supervisory visits are right there for you to track. Cons Over-questioning. There is so many questions, much of which are not needed. 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