--- title: "MatrixCare Life Plan Community Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MatrixCare Life Plan Community Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/165451/MatrixCare/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # MatrixCare Life Plan Community Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Life Plan Community ## What is MatrixCare Life Plan Community? Life plan community EHR software from MatrixCare simplifies clinical, financial, and operational complexities to help boost outcomes, efficiency and profitability. Designed for interoperability and scalable from single facilities to multi-community organizations, it leverages the cloud to ensure consistency in member records for consistent care and faster, more accurate reimbursement. ## What is MatrixCare Life Plan Community used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 81% Neutral 14% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Life Plan Community 4.1 (43) VS. [4.6 (179)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (43) Ease Of Use 4.7 (179) Value For Money 3.8 (27) Value For Money 4.5 (147) Customer Service 4.1 (42) Customer Service 4.9 (176) ## MatrixCare Life Plan Community alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (18)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165451/MatrixCare/alternatives/) ## FAQs about MatrixCare Life Plan Community Overview ### Which roles and teams benefit most from MatrixCare Life Plan Community? MatrixCare Life Plan Community is most used by finance leaders and accounting teams, clinical care leaders, and IT administrators in senior living communities. CFOs and accountants manage billing and financial reporting; nurses, MDS managers, and health-services directors document resident care; IT and operations teams administer systems, support users, and maintain data workflows. Answer based on 42 reviews Overview ### What company size and specific industries is MatrixCare Life Plan Community built for? MatrixCare Life Plan Community is designed for life plan communities and continuing care retirement communities, which are typically larger senior living organizations managing multiple levels of care. It fits the senior living and retirement community sector rather than small general businesses or unrelated industries. Features and Usability ### What are the key features of MatrixCare Life Plan Community? MatrixCare Life Plan Community includes access controls and user management, plus resident assessment, care plan management, charting, and patient records management for clinical documentation. It also offers billing and invoicing, claims management, reimbursement management, staff scheduling, alerts and reminders, customizable reports, document management, and third-party integrations. Integrations ### Which third-party tools and platforms does MatrixCare Life Plan Community integrate with? MatrixCare Life Plan Community integrates with Accushield, Attendance on Demand, Carefeed, Prophix One, Vena, and WelcomeHome. These catalog integrations cover visitor management, workforce time tracking, resident communication, and financial planning, giving the platform connections across key operational areas. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does MatrixCare Life Plan Community offer? MatrixCare Life Plan Community provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, self-paced reference, and visual walkthroughs for teams getting started with the software. Answer based on 5 reviews Getting Started and Support ### What customer support options does MatrixCare Life Plan Community offer? MatrixCare Life Plan Community provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as knowledgeable and helpful, with quick responses in many cases, though some report frustration when answers are hard to find or issues require repeated follow-up. Answer based on 8 reviews Ease of use ### How easy is MatrixCare Life Plan Community to use? MatrixCare Life Plan Community offers useful workflows for billing, resident management, and care teams, but navigation can feel cumbersome. Nurses and administrative staff appreciate familiar functions and favorites, while some users face too many screens, confusing updates, limited self-service guidance, and training needs when configuring advanced features. Answer based on 14 reviews ## Features AI summary Based on 158 Long Term Care reviews Capterra data shows that buyers of Long Term Care software rank the following features as their top priorities: - **HIPAA Compliant** (**67%** of reviewers rated this feature as critical) - **Patient Records Management** (**64%**) - **Claims Management** (**58%**) MatrixCare Life Plan Community supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Claims Management**. Together, these capabilities help businesses protect sensitive resident information, maintain accurate care documentation, and handle reimbursement workflows more efficiently, allowing teams to deliver care with better oversight and fewer administrative delays. User Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Access Controls/Permissions 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Assessment Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests Compliance Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Reporting & Statistics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns MatrixCare Life Plan Community 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Long Term Care: Specifically for long term care providers - For Nursing Homes: Specifically for nursing homes - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical Billing: Manage billing and payments for a healthcare provider - Medication History: Access to patient medication history data - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (41) 4.0 Based on 41 reviews ## Pricing Value for money 3.8 (27) ### Starting price Free trial not available Value for money 3.8 (27) 3.8 Based on 27 reviews ## Integrations [ Vena](https://www.capterra.com/p/131246/Vena/)[ Prophix One](https://www.capterra.com/p/139909/Budgeting-Solution/)[ Attendance on Demand](https://www.capterra.com/p/92291/Attendance-on-Demand/)[ Accushield](https://www.capterra.com/p/227635/Accushield/)[ Carefeed](https://www.capterra.com/p/248656/Carefeed/)[ WelcomeHome](https://www.capterra.com/p/215890/WelcomeHome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (42) 4.1 Based on 42 reviews ## User reviews Overall rating 4.1 Based on 43 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(21) 3(6) 2(2) 1(0) Mentioned topic Recent reviews first, then most helpful IT IT Technician IT Technician Used the software for: 1-3 years ### "A program with lots of potential" 4.0 February 27, 2018 Pros The program is diverse and is implemented across our campus in various different areas such as nursing dietary and our deli. Cons The program could be polished a bit more for the end user. Sometimes problems become a bit complicated IS Information Systems Manager Information Systems Manager Used the software for: 3-5 years ### "Years of Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2021 In the years we have used the software there have been some great updates, some state/federal updates, but no matter what issues come up support is always willing to listen and re-teach when needed. Pros MatrixCare LPC is generally easy to use and implement. Contains most if not all of what a CCRC will need to run their business. Cons There are some clunky issues integrating different companies. For example even if a resident has an active admission in one company a discharge in a separate company will cancel all resident appointments. Another example would be even though profiles are shared, some attachments are not like hospital records, which would have to be uploaded in two different areas or downloaded and emailed to another part of the campus/etc. CI Clinical Informatics Analyst Clinical Informatics Analyst Used the software for: 3-5 years ### "FREQUENT DOWNTIMES" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 June 28, 2024 After being an end user for 7 years, I am happy we finally switched to a new EHR. Pros Prior to Resmed taking over- customer support was quick and prompt. The staff was very knowledgeable in Retail Tracker, Clinical and 1st/3rd Party Billing Module. Cons NYS DOH reporting had to be created by us with CrystalReport. Downtime happened frequently causing chaos for the Clinical tea. In which they could not access the Mar/Tar for passing meds. There was much manual input for billing. Implementation ideas were looked into years later. Research and Development team didn't exist. The Help section was not up to date nor were there tip sheets available. Updates were never tested prior to pushing - causing errors and no work around a for end users MR Medical Records Coordinator Medical Records Coordinator Used the software for: 3-5 years ### "MatrixCare LPC Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 27, 2021 Overall using MatrixCare has been a good experience. They are working to update the software in many areas to keep up with the market. When you have an issue technical support is quick to respond and try to help resolve the problem. The bad side of that is if technical cannot fix the problem immediately it gets passed on to research and you seldom get updated on the progress from there on. Pros I like that it encompasses all of the facets of our businesses. It includes demographics, the medical chart, financial, point of sale and inventory. With Matrix you can have one software package that feeds information into other modules which reduces double entry and possible errors. Cons There are areas of the software that need to be upgraded. There are functions that are needed that have not been written into the programming so you have to find other ways of supplying data to your users or it will take them five key clicks when two should be enough. AM Accounting Manager Accounting Manager Used the software for: 3-5 years ### "Accounting Manager review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2021 My overall experience is positive. The support staff is very knowledgeable and is to contact with issues that arise. They are also helpful when I need reports and at times have had to create reports. Training new employees on the software is relatively easy as well. I also like the ability to review documents prior to updating, to ensure all is done correctly. Pros The Matrix system is easy to use. I was not here when it was originally started. I have now been using it for 16 years. The modules work together well. When the Census is updated the billing software is tied together to make the process easy. I like being able to drill down and find details in the General Ledger. I like the updates are usually smooth. Cons We don't use all the features, as there are so many. We had thought about utilizing the payroll piece, but decided against it when it came to find out we would be responsible for filing the taxes. The only thing I find frustrating is that 2 people can't be on a record at the same time. I have to wait for someone to close before I can review and discuss issues. IM IT Manager IT Manager Used the software for: 3-5 years ### "Review for MatrixCare-LPC" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 28, 2021 While it would be nice to be able to pick up the phone and call them (sometimes) they are pretty responsive via email. It would be nicer to have more access to them during evenings (I'm on the west coast) and maybe Saturday or Sunday. The one or 2 times I've had to call them after hours for an emergency they have been very qucik to respond, and the person that responded was the person who was able to assist straight away. Pros When we had all aspects of our business been run through it (EHR,HR, Payroll, A/R, A.P. GL, POS) it was easy to administer as there is only one spot to setup, now that we have other systems its getting a bit more convoluted! Cons More robust POS with a better GUI (we did use Retail tracker for a number of years) The GUI for the Med records could be more user friendly/intuitive! Pricing is on the high side, I do see they have come out with a "tier" system which may benefit us a bit better. CI Clinical Informatics Clinical Informatics Used the software for: 3-5 years ### "A good partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2021 We have made a great difference in our documentation and our careplans with AOD . I do a lot of teaching with this system and enjoy it Pros Once a person is using the software they generally have no problems. It has many areas that are useful in LTC. When I put in a issue the response is fantastic and I have learned a lot from support. I liked the last webinar because it focused on LPC not Matrix care which helps a lot. Cons Need more ability to change the system on this end. Makes for faster fixing things. If I get someone on the phone with someone who does not know LPC it makes for misunderstandings as they do not understand that we do not have all the same feature. OA Operations Analysis Operations Analysis Used the software for: 3-5 years ### "Pro's and Con's of MatrixCare Life Plan Community" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 27, 2021 We enjoy having everything on one platform eliminating the need to import and export all the time. Pros One of the things I like most about MatrixCare is the All-In-One software platform. You can go from producing Year-End Financials to scheduling a ballast replacement to adding a Payroll bonus to billing a resident for wound care in seconds all within the same software. Cons The item I like least about the software is the ability to find easy answers to "How to..." questions. It is very frustrating when looking for answers on the Community Support or Help sites, they are NOT user friendly. I don't want to read 100 blog entries in order to figure out I should probably watch one these 15 video's to figure out which one I need. SA Senior Accountant Senior Accountant Used the software for: 3-5 years ### "Billing, CIP and Fixed Assets modules" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 4, 2021 Very helpful and quick support personnel. They make life easy. Pros Billing:- I use 1st/3rd party and using it since 2013 and so far don't have major problem using and exploring it. CIP and Fixed Assets:- The CIP is just for recording the data. Other than that anything you want to do with the data you have to save it and do it in Excel. It needs to include some features to get reports by projects and be able to transfer the data to fixed assets instead of doing manual journal entries which is time consuming. Cons It freezes frequently but not sure if it is from the server but we use cloud. The support staff can't tell you exactly what happened when you have some problem but they are good in resolving it. CS Client Services Manager Client Services Manager Used the software for: Less than 1 year ### "MatrixCare" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 November 1, 2019 This is our main software to manage cases. It is helpful in some ways but cumbersome in most ways. Pros All client's information is in one place. Able to filter by names and other categories to make things easier to find. Cons It is cumbersome to use. Not able to customize the view. Lots of error popups that are disruptive and unnecessary [View all Reviews](https://www.capterra.com/p/165451/MatrixCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ECP vs MatrixCare Life Plan Community](https://www.capterra.com/compare/90493-165451/ECP-vs-MatrixCare)