--- title: "MatrixCare Life Plan Community Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MatrixCare Life Plan Community Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/165451/MatrixCare/" page_type: "product" language: "en" --- # MatrixCare Life Plan Community Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Life Plan Community ## What is MatrixCare Life Plan Community? Life plan community EHR software from MatrixCare simplifies clinical, financial, and operational complexities to help boost outcomes, efficiency and profitability. Designed for interoperability and scalable from single facilities to multi-community organizations, it leverages the cloud to ensure consistency in member records for consistent care and faster, more accurate reimbursement. ## What is MatrixCare Life Plan Community used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 81% Neutral 14% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MatrixCare Life Plan Community?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.resmed.com/en-us/&name=MatrixCare Life Plan Community) ## MatrixCare Life Plan Community Overview Updated August 2026 AI summary MatrixCare Life Plan Community provides organizations of all sizes with tools for managing long term and assisted living care operations, including assessment management, care planning, billing, and claims processing. Its features cover patient records, staff scheduling, compliance, and reporting, with HIPAA-compliant document management. The platform is available via cloud, web, or Windows deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Life Plan Community 4.1 (43) VS. [4.7 (175)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (43) Ease Of Use 4.7 (175) Value For Money 3.8 (27) Value For Money 4.5 (143) Customer Service 4.1 (42) Customer Service 4.9 (172) ## MatrixCare Life Plan Community alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165451/MatrixCare/alternatives/) ## FAQs about MatrixCare Life Plan Community Overview ### Which roles and teams benefit most from MatrixCare Life Plan Community? MatrixCare Life Plan Community benefits finance and revenue cycle teams, nursing leadership, and clinical informatics staff. Accountants, controllers, and billing specialists use it to manage billing, accounts, and financial reporting, while directors of nursing and clinical managers support care coordination, documentation, compliance, and operational visibility across senior living communities. Answer based on 42 reviews Overview ### What company size and specific industries is MatrixCare Life Plan Community built for? MatrixCare Life Plan Community is designed for life plan communities and continuing care retirement communities, including organizations that operate long-term care and retirement services. The vendor description does not specify company size, but the product is aimed at specialized senior living providers rather than general businesses. Features and Usability ### What are the key features of MatrixCare Life Plan Community? MatrixCare Life Plan Community offers access controls and user management, plus EMR/EHR, patient records management, and charting for resident documentation. It also includes care plan management, resident assessment, admissions management, staff scheduling, billing and invoicing, claims management, customizable reports, alerts and notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does MatrixCare Life Plan Community integrate with? MatrixCare Life Plan Community integrates with 6 third-party tools and platforms, including Accushield, Attendance on Demand, Carefeed, Prophix One, Vena, and WelcomeHome. These catalog integrations cover access control, workforce management, resident communication, and financial planning, giving the platform a defined set of connections for operational and administrative workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does MatrixCare Life Plan Community offer? MatrixCare Life Plan Community provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced viewing for teams getting started with the product. Answer based on 5 reviews Getting Started and Support ### What customer support options does MatrixCare Life Plan Community offer? MatrixCare Life Plan Community provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as knowledgeable and often helpful, with quick responses in many cases, though some note difficulty finding answers in help materials and occasional delays when issues require follow-up. Answer based on 8 reviews Ease of use ### Is MatrixCare Life Plan Community easy to use? MatrixCare Life Plan Community works well for basic daily tasks, but ease of use feels mixed across teams. Nurses, billing staff, and care managers often like the clear workflow in some modules, while others find navigation clunky, training limited, and common actions buried behind too many screens or extra steps. Answer based on 14 reviews ## Features AI summary Based on 156 Long Term Care reviews Capterra reviewers point to these as the top features buyers look for in Long Term Care software: - **HIPAA Compliant** (**68%** of reviewers rated this feature as critical) - **Patient Records Management** (**64%**) - **Claims Management** (**58%**) MatrixCare Life Plan Community supports all three of the features reviewers rank highest: **HIPAA Compliant**, **Patient Records Management**, and **Claims Management**. Together, these capabilities help providers protect sensitive resident data, maintain accurate care documentation, and manage reimbursement workflows more efficiently, allowing teams to deliver consistent care while keeping administrative work under control. User Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Access Controls/Permissions 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Assessment Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests Compliance Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Reporting & Statistics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns MatrixCare Life Plan Community 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Long Term Care: Specifically for long term care providers - For Nursing Homes: Specifically for nursing homes - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical Billing: Manage billing and payments for a healthcare provider - Medication History: Access to patient medication history data - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (41) 4.0 Based on 41 reviews ## Pricing Value for money 3.8 (27) ### Starting price Free trial not available Value for money 3.8 (27) 3.8 Based on 27 reviews ## Integrations [ Vena](https://www.capterra.com/p/131246/Vena/)[ Prophix One](https://www.capterra.com/p/139909/Budgeting-Solution/)[ Attendance on Demand](https://www.capterra.com/p/92291/Attendance-on-Demand/)[ Accushield](https://www.capterra.com/p/227635/Accushield/)[ Carefeed](https://www.capterra.com/p/248656/Carefeed/)[ WelcomeHome](https://www.capterra.com/p/215890/WelcomeHome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (42) 4.1 Based on 42 reviews ## User reviews Overall rating 4.1 Based on 43 reviews Filter by rating 5(14) 4(21) 3(6) 2(2) 1(0) Mentioned topic Sorted by most recent RH Robin H. Clinical Informatics Analyst Non-Profit Organization Management ### "FREQUENT DOWNTIMES" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 June 27, 2024 After being an end user for 7 years, I am happy we finally switched to a new EHR. Pros Prior to Resmed taking over- customer support was quick and prompt. The staff was very knowledgeable in Retail Tracker, Clinical and 1st/3rd Party Billing Module. Cons NYS DOH reporting had to be created by us with CrystalReport. Downtime happened frequently causing chaos for the Clinical tea. In which they could not access the Mar/Tar for passing meds. There was much manual input for billing. Implementation ideas were looked into years later. Research and Development team didn't exist. The Help section was not up to date nor were there tip sheets available. Updates were never tested prior to pushing - causing errors and no work around a for end users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kimberly S. Financial Accountant Hospital & Health Care ### "I really like MatrixCare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 Pros I like the transfer in/out feature for census needs Cons The new financial statements are not easy to work with Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Becky F. Systems Analyst Hospital & Health Care ### "MatrixCare Life Plan Community" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 11, 2021 Pros The software is kept up to date for regulatory compliance and industry standards. Customer support is usually very good. Cons The Help text could be improved. Sometimes the upgrades cause issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kayla W. Senior Accountant Non-Profit Organization Management ### "4-12-21" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2021 Fairly positive Pros I like being able to drill down into Journal entries and see the backup that we have attached to the software. Cons It kicks us out a couple times a week when we use the software remotely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Akia B. Network Administrator Information Technology and Services ### "Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2021 Pros Helpful support when needed about changes to the software. Cons The updates and changes should be emailed to the facilities that use the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kirstie M. Clinical Manager Hospital & Health Care ### "User Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 25, 2021 Pros Ease of use. Nurses can problem solve easily. Cons Updates can be a little clunky. New features can be confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Marcia F. Director of HIS Information Services ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 3, 2021 Pros Reports, the Smart chart where you can see everything. Cons The many clicks you have to do to print, especially a face sheet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mesfin T. Senior Accountant Accounting ### "Billing, CIP and Fixed Assets modules" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 2, 2021 Very helpful and quick support personnel. They make life easy. Pros Billing:- I use 1st/3rd party and using it since 2013 and so far don't have major problem using and exploring it. CIP and Fixed Assets:- The CIP is just for recording the data. Other than that anything you want to do with the data you have to save it and do it in Excel. It needs to include some features to get reports by projects and be able to transfer the data to fixed assets instead of doing manual journal entries which is time consuming. Cons It freezes frequently but not sure if it is from the server but we use cloud. The support staff can't tell you exactly what happened when you have some problem but they are good in resolving it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH andrew H. Mgr. clinical software/training Hospital & Health Care ### "one stop shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 2, 2021 ive been using the MC LPC system in some form (AIM,AAOD,AOD,MC) for nearly 20 years. ive seen it evolve and conform to the industry unlike any other platform out there. I have been a member of the CAB since it began and seen the work of that team change the software positively many times. Pros my favorite thing about the software is that it simply does more, more than any other package, to truly move to a paper free environment MC LPC is the product that gets you there. also the customization and relationship of the vendor and the client. Cons because of the amount of data, the system will frequently not run at a decent pace for the users. this causes some discord with the users. better reporting would be the only want/need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jennifer H. MDS Manager Hospital & Health Care ### "MDS" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 February 2, 2021 It has not been a good experience. I have use other software that is much more user friendly. Pros I like the feature that allows update of the nursing assistant care guide from within care plan, even though often Cons The software is difficult to navigate, many steps to get to what I need. Support is not always timely. It is difficult to customize the product after having it for a while ( not initial set up). I can not transmit to CMS directly from the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165451/MatrixCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ECP vs MatrixCare Life Plan Community](https://www.capterra.com/compare/90493-165451/ECP-vs-MatrixCare) [PointClickCare EHR for Senior Living vs MatrixCare Life Plan Community](https://www.capterra.com/compare/165451-209867/MatrixCare-vs-Senior-Living-Core-Platform)