# MatrixCare Life Plan Community Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MatrixCare Life Plan Community Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more.

Source: https://www.capterra.com/p/165451/MatrixCare

---

# 

 MatrixCare Life Plan Community Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

MatrixCare Life Plan Community

## What is MatrixCare Life Plan Community?

Life plan community EHR software from MatrixCare simplifies clinical, financial, and operational complexities to help boost outcomes, efficiency and profitability. Designed for interoperability and scalable from single facilities to multi-community organizations, it leverages the cloud to ensure consistency in member records for consistent care and faster, more accurate reimbursement.

## What is MatrixCare Life Plan Community used for?

[Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/)

Top alternative

Featured

Overall rating

Based on 43 user reviews

Reviews sentiment

Positive

81%

Neutral

14%

Negative

5%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for MatrixCare Life Plan Community?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.resmed.com/en-us/&name=MatrixCare Life Plan Community)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MatrixCare Life Plan Community

4.1 (43)

VS.

[4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/)

Starting Price

Contact vendor

Starting Price

$1

Per Feature

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (43)

Ease Of Use

4.6 (63)

Value For Money

3.8 (27)

Value For Money

4.4 (54)

Customer Service

4.1 (42)

Customer Service

4.4 (58)

## MatrixCare Life Plan Community alternatives

[4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (154)](https://www.capterra.com/p/90493/ECP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/165451/MatrixCare/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Escalation

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Assessment Management

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Creation, administration, and evaluation of assessments or tests

Compliance Management

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Reporting & Statistics

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Staff Scheduling

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly

MatrixCare Life Plan Community 40 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Handle the registration and admission process for existing and new students

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Creation, administration, and evaluation of assessments or tests

Track the attendance of specific individuals or groups

Create, manage, and send invoices or bills to customers

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Any form of examination or diagnosis performed for the purpose of medical treatment.

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Store, manage, and track all electronic documents in a centralized location

Track employee schedules, availability, and performance across projects and tasks

Create and securely store digital patient records

Plan, manage, and track the financial activities of an individual or organization

Specifically for long term care providers

Specifically for nursing homes

Providing medical care for elderly patients

Compliant with HIPAA, which sets standards for sensitive patient data protection

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Meal and snack planning, scheduling and distribution

Manage billing and payments for a healthcare provider

Access to patient medication history data

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

System of devices or tools that help perform, test and capture patients' diagnostics in real-time

Manage compensation for out-of-pocket expenses incurred by an employee, client or another party

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Track the amount of money spent on a certain product or with a certain supplier

Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (41)

4.0

Based on 41 reviews

## Pricing

Value for money

3.8 (27)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.8 (27)

3.8

Based on 27 reviews

## Integrations

[

Vena](https://www.capterra.com/p/131246/Vena/)[

Prophix One](https://www.capterra.com/p/139909/Budgeting-Solution/)[

Attendance on Demand](https://www.capterra.com/p/92291/Attendance-on-Demand/)[

Accushield](https://www.capterra.com/p/227635/Accushield/)[

Carefeed](https://www.capterra.com/p/248656/Carefeed/)[

WelcomeHome](https://www.capterra.com/p/215890/WelcomeHome/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (42)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (42)

4.1

Based on 42 reviews

## User reviews

Overall rating

4.1

Based on 43 reviews

Filter by rating

5(14)

4(21)

3(6)

2(2)

1(0)

Mentioned topic

Sorted by most recent

RH

Robin H.

Clinical Informatics Analyst

Non-Profit Organization Management

### "FREQUENT DOWNTIMES"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

June 27, 2024

After being an end user for 7 years, I am happy we finally switched to a new EHR.

Pros

Prior to Resmed taking over- customer support was quick and prompt. The staff was very knowledgeable in Retail Tracker, Clinical and 1st/3rd Party Billing Module.

Cons

NYS DOH reporting had to be created by us with CrystalReport. Downtime happened frequently causing chaos for the Clinical tea. In which they could not access the Mar/Tar for passing meds. There was much manual input for billing. Implementation ideas were looked into years later. Research and Development team didn't exist. The Help section was not up to date nor were there tip sheets available. Updates were never tested prior to pushing - causing errors and no work around a for end users

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kimberly S.

Financial Accountant

Hospital & Health Care

### "I really like MatrixCare"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 11, 2022

Pros

I like the transfer in/out feature for census needs

Cons

The new financial statements are not easy to work with

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BF

Becky F.

Systems Analyst

Hospital & Health Care

### "MatrixCare Life Plan Community"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 11, 2021

Pros

The software is kept up to date for regulatory compliance and industry standards. Customer support is usually very good.

Cons

The Help text could be improved. Sometimes the upgrades cause issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Kayla W.

Senior Accountant

Non-Profit Organization Management

### "4-12-21"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 12, 2021

Fairly positive

Pros

I like being able to drill down into Journal entries and see the backup that we have attached to the software.

Cons

It kicks us out a couple times a week when we use the software remotely.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Akia B.

Network Administrator

Information Technology and Services

### "Helpful"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 1, 2021

Pros

Helpful support when needed about changes to the software.

Cons

The updates and changes should be emailed to the facilities that use the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kirstie M.

Clinical Manager

Hospital & Health Care

### "User Friendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 25, 2021

Pros

Ease of use. Nurses can problem solve easily.

Cons

Updates can be a little clunky. New features can be confusing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MF

Marcia F.

Director of HIS

Information Services

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 3, 2021

Pros

Reports, the Smart chart where you can see everything.

Cons

The many clicks you have to do to print, especially a face sheet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Mesfin T.

Senior Accountant

Accounting

### "Billing, CIP and Fixed Assets modules"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 2, 2021

Very helpful and quick support personnel. They make life easy.

Pros

Billing:- I use 1st/3rd party and using it since 2013 and so far don't have major problem using and exploring it. CIP and Fixed Assets:- The CIP is just for recording the data. Other than that anything you want to do with the data you have to save it and do it in Excel. It needs to include some features to get reports by projects and be able to transfer the data to fixed assets instead of doing manual journal entries which is time consuming.

Cons

It freezes frequently but not sure if it is from the server but we use cloud. The support staff can't tell you exactly what happened when you have some problem but they are good in resolving it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

andrew h.

Mgr. clinical software/training

Hospital & Health Care

### "one stop shop"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 2, 2021

ive been using the MC LPC system in some form (AIM,AAOD,AOD,MC) for nearly 20 years. ive seen it evolve and conform to the industry unlike any other platform out there. I have been a member of the CAB since it began and seen the work of that team change the software positively many times.

Pros

my favorite thing about the software is that it simply does more, more than any other package, to truly move to a paper free environment MC LPC is the product that gets you there. also the customization and relationship of the vendor and the client.

Cons

because of the amount of data, the system will frequently not run at a decent pace for the users. this causes some discord with the users. better reporting would be the only want/need

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jennifer H.

MDS Manager

Hospital & Health Care

### "MDS"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

February 2, 2021

It has not been a good experience. I have use other software that is much more user friendly.

Pros

I like the feature that allows update of the nursing assistant care guide from within care plan, even though often

Cons

The software is difficult to navigate, many steps to get to what I need. Support is not always timely. It is difficult to customize the product after having it for a while ( not initial set up). I can not transmit to CMS directly from the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/165451/MatrixCare/reviews/)

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Popular comparisons

[SNF Metrics vs MatrixCare Life Plan Community](https://www.capterra.com/compare/165451-10012881/MatrixCare-vs-SNF-Metrics) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)