# MatrixCare Life Plan Community Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MatrixCare Life Plan Community the right Long Term Care solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165451/MatrixCare/reviews --- MatrixCare Life Plan Community 4.1 (43) [View alternatives](https://www.capterra.com/p/165451/MatrixCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MatrixCare Life Plan Community Ease of use 3.6 Customer Service 4.1 ## Pros and Cons in Reviews LB Leah B CFOHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customer service is exceptional and they have a fantastic number of experts that can assist with your questions and even with brainstorming different setups in the software.“ January 21, 2021 JK Jennifer K Information Systems ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are some clunky issues integrating different companies.“ January 21, 2021 JH Jennifer H MDS ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I like the feature that allows update of the nursing assistant care guide from within care plan, even though often“ February 2, 2021 KG Kimberly G Senior Director of Health ServicesHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “Difficult to navigate from certain screens to the next.“ January 21, 2021 CM Chantele M Health Information SpecialistHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The platform is a great tool for resources needed for training newly onboarding staff members.“ January 21, 2021 LB Leah B CFOHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Integrations with other software products are very expensive. “ January 21, 2021 NM Nikki M Director of Revenue CycleAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some features are user friendly, the flow of information to enter is easy to follow“ February 1, 2021 KG Kimberly G Senior Director of Health ServicesHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “We are not utilizing the platform to its full potential and paying a lot of money.“ January 21, 2021 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Technician Hospitality Used the software for: 1-2 years ### "A program with lots of potential" February 26, 2018 4.0 Pros The program is diverse and is implemented across our campus in various different areas such as nursing dietary and our deli. Cons The program could be polished a bit more for the end user. Sometimes problems become a bit complicated Review Source JK Jennifer K. Information Systems Manager Hospital & Health Care Used the software for: 2+ years ### "Years of Use" January 21, 2021 4.0 In the years we have used the software there have been some great updates, some state/federal updates, but no matter what issues come up support is always willing to listen and re-teach when needed. Pros MatrixCare LPC is generally easy to use and implement. Contains most if not all of what a CCRC will need to run their business. Cons There are some clunky issues integrating different companies. For example even if a resident has an active admission in one company a discharge in a separate company will cancel all resident appointments. Another example would be even though profiles are shared, some attachments are not like hospital records, which would have to be uploaded in two different areas or downloaded and emailed to another part of the campus/etc. Review Source RH Robin H. Clinical Informatics Analyst Non-Profit Organization Management Used the software for: 2+ years ### "FREQUENT DOWNTIMES" June 27, 2024 2.0 After being an end user for 7 years, I am happy we finally switched to a new EHR. Pros Prior to Resmed taking over- customer support was quick and prompt. The staff was very knowledgeable in Retail Tracker, Clinical and 1st/3rd Party Billing Module. Cons NYS DOH reporting had to be created by us with CrystalReport. Downtime happened frequently causing chaos for the Clinical tea. In which they could not access the Mar/Tar for passing meds. There was much manual input for billing. Implementation ideas were looked into years later. Research and Development team didn't exist. The Help section was not up to date nor were there tip sheets available. Updates were never tested prior to pushing - causing errors and no work around a for end users Review Source CP Charlene P. Medical Records Coordinator Hospital & Health Care Used the software for: 2+ years ### "MatrixCare LPC Review" January 26, 2021 4.0 Overall using MatrixCare has been a good experience. They are working to update the software in many areas to keep up with the market. When you have an issue technical support is quick to respond and try to help resolve the problem. The bad side of that is if technical cannot fix the problem immediately it gets passed on to research and you seldom get updated on the progress from there on. Pros I like that it encompasses all of the facets of our businesses. It includes demographics, the medical chart, financial, point of sale and inventory. With Matrix you can have one software package that feeds information into other modules which reduces double entry and possible errors. Cons There are areas of the software that need to be upgraded. There are functions that are needed that have not been written into the programming so you have to find other ways of supplying data to your users or it will take them five key clicks when two should be enough. Reason for choosing MatrixCare Life Plan Community Again, the integration of the software between clinical and financial made it the obvious choice for our business. Review Source DM Donna M. Accounting Manager Hospital & Health Care Used the software for: 2+ years ### "Accounting Manager review" January 29, 2021 5.0 My overall experience is positive. The support staff is very knowledgeable and is to contact with issues that arise. They are also helpful when I need reports and at times have had to create reports. Training new employees on the software is relatively easy as well. I also like the ability to review documents prior to updating, to ensure all is done correctly. Pros The Matrix system is easy to use. I was not here when it was originally started. I have now been using it for 16 years. The modules work together well. When the Census is updated the billing software is tied together to make the process easy. I like being able to drill down and find details in the General Ledger. I like the updates are usually smooth. Cons We don't use all the features, as there are so many. We had thought about utilizing the payroll piece, but decided against it when it came to find out we would be responsible for filing the taxes. The only thing I find frustrating is that 2 people can't be on a record at the same time. I have to wait for someone to close before I can review and discuss issues. Review Source JF John F. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Review for MatrixCare-LPC" January 26, 2021 3.0 While it would be nice to be able to pick up the phone and call them (sometimes) they are pretty responsive via email. It would be nicer to have more access to them during evenings (I'm on the west coast) and maybe Saturday or Sunday. The one or 2 times I've had to call them after hours for an emergency they have been very qucik to respond, and the person that responded was the person who was able to assist straight away. Pros When we had all aspects of our business been run through it (EHR,HR, Payroll, A/R, A.P. GL, POS) it was easy to administer as there is only one spot to setup, now that we have other systems its getting a bit more convoluted! Cons More robust POS with a better GUI (we did use Retail tracker for a number of years) The GUI for the Med records could be more user friendly/intuitive! Pricing is on the high side, I do see they have come out with a "tier" system which may benefit us a bit better. Reason for choosing MatrixCare Life Plan Community Well its been 20 years since that decision was made, I don't think the application has weathered well over those 20 years, not when we are using applications that have been developed with the web in mind from the ground up. Review Source PC Paula C. Clinical Informatics Medical Practice Used the software for: 2+ years ### "A good partnership" January 21, 2021 5.0 We have made a great difference in our documentation and our careplans with AOD . I do a lot of teaching with this system and enjoy it Pros Once a person is using the software they generally have no problems. It has many areas that are useful in LTC. When I put in a issue the response is fantastic and I have learned a lot from support. I liked the last webinar because it focused on LPC not Matrix care which helps a lot. Cons Need more ability to change the system on this end. Makes for faster fixing things. If I get someone on the phone with someone who does not know LPC it makes for misunderstandings as they do not understand that we do not have all the same feature. Alternatives considered [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reason for choosing MatrixCare Life Plan Community easier to use more options in program Review Source LP Laurie P. Operations Analysis Hospital & Health Care Used the software for: 2+ years ### "Pro's and Con's of MatrixCare Life Plan Community" January 26, 2021 4.0 We enjoy having everything on one platform eliminating the need to import and export all the time. Pros One of the things I like most about MatrixCare is the All-In-One software platform. You can go from producing Year-End Financials to scheduling a ballast replacement to adding a Payroll bonus to billing a resident for wound care in seconds all within the same software. Cons The item I like least about the software is the ability to find easy answers to "How to..." questions. It is very frustrating when looking for answers on the Community Support or Help sites, they are NOT user friendly. I don't want to read 100 blog entries in order to figure out I should probably watch one these 15 video's to figure out which one I need. Review Source MT Mesfin T. Senior Accountant Accounting Used the software for: 2+ years ### "Billing, CIP and Fixed Assets modules" February 2, 2021 4.0 Very helpful and quick support personnel. They make life easy. Pros Billing:- I use 1st/3rd party and using it since 2013 and so far don't have major problem using and exploring it. CIP and Fixed Assets:- The CIP is just for recording the data. Other than that anything you want to do with the data you have to save it and do it in Excel. It needs to include some features to get reports by projects and be able to transfer the data to fixed assets instead of doing manual journal entries which is time consuming. Cons It freezes frequently but not sure if it is from the server but we use cloud. The support staff can't tell you exactly what happened when you have some problem but they are good in resolving it. Review Source VR Verified Reviewer Client Services Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "MatrixCare" October 31, 2019 3.0 This is our main software to manage cases. It is helpful in some ways but cumbersome in most ways. Pros All client's information is in one place. Able to filter by names and other categories to make things easier to find. Cons It is cumbersome to use. Not able to customize the view. Lots of error popups that are disruptive and unnecessary Review Source AB Akia B. Network Administrator Information Technology and Services Used the software for: 2+ years ### "Helpful" April 1, 2021 5.0 Pros Helpful support when needed about changes to the software. Cons The updates and changes should be emailed to the facilities that use the software. Review Source PN Patricia N. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "User Friendly" August 20, 2019 5.0 Could enter and take off orders for nursing staff to see Pros Ease of Use-taught myself to use program in one afternoon Cons No specific program for nurse practitioner or Physician assistant Review Source SM Stacy M. Manager Commercial Real Estate Used the software for: 2+ years ### "Overall Very Pleased" December 5, 2017 5.0 Pros Using this in a CCRC setting, I like the ability to transfer a profile from one level of care to the other. Cons Although a profile will transfer between levels of care, some documentation will not. It means you have to upload some things twice. Review Source MB M. B. RN Used the software for: ### "Please don't purchase this!!!!!" May 17, 2014 2.0 Overall the program has one great feature--being able to chart in mar/tar for a specific time period for a specific group. It's too bad it just doesn't work. It freezes or shuts down constantly. "Sort table" and "Range" boxes flash constantly. If tech support is needed (which is nearly every week upon update), you have to pay. As far as ease of use, the newest update is a mess. Instead of a generic home page where I can see a list of names with different tabs, I have to select a name first, wait 10 to 40 sec for it to load, then all my charting options are listed on the side. Changing from patient to patient at the push of an arrow button is eliminated entirely. Now one must back out of the mar, wait for it to load, then back out of that patient's home page, wait as it loads again, then you may select another client. Not very well thought out. Review Source SS Supreeth S. Process Engineer Used the software for: 6-12 months ### "Great and Nice Experience" March 14, 2018 5.0 Pros Great Environment and people. Hardworking and dedicated management who always encourage to development. Cons Nothing such only few deadlines in the software improvement needs clarity and also frequent updates required. Review Source aH andrew H. Mgr. clinical software/training Hospital & Health Care Used the software for: 2+ years ### "one stop shop" February 2, 2021 5.0 ive been using the MC LPC system in some form (AIM,AAOD,AOD,MC) for nearly 20 years. ive seen it evolve and conform to the industry unlike any other platform out there. I have been a member of the CAB since it began and seen the work of that team change the software positively many times. Pros my favorite thing about the software is that it simply does more, more than any other package, to truly move to a paper free environment MC LPC is the product that gets you there. also the customization and relationship of the vendor and the client. Cons because of the amount of data, the system will frequently not run at a decent pace for the users. this causes some discord with the users. better reporting would be the only want/need Review Source JP Jennifer P. Staff Educator Hospital & Health Care Used the software for: 2+ years ### "LPC Review" January 21, 2021 4.0 We are trying to make it easier for the staff to document all that is needed while spending as much time as they can with the residents. Pros The ability to write ID notes from all over the system and the ability to be in something, but use a link to review other information and then go right where you left off. Cons The physician order module to remove the time codes and make it easier for staff to remember to add information to an order. We implemented years ago and set up the system with the best practices at that time. Seeing now how some companies are doing things can be frustrating. I wish we would have a best practices for now explained and someone to help keep up with this. Review Source GM Grace M. Billing Specialist Used the software for: 2+ years ### "After you understand this software inside out, it's such an awesome product." March 7, 2018 5.0 I was able to do my job very quickly. It's hard to use at first, but I really loved using it after I understood it well. It's very organized as well. I wish I knew how to make software like this. Pros \- Organized - Flexible in types of reports you want to run - Support team is great - You can use it anywhere as long as you have Internet Cons \- Some of the calculations were incorrect, so you have to make extra steps to make it work properly - Some features, that made it very easy to use, like for rate increases, you need to buy them, otherwise it would take hours to find the residents that are up for a rate increase. Review Source LB Leah B. CFO Hospital & Health Care Used the software for: 2+ years ### "Overall, a good product" January 21, 2021 4.0 Customer service is exceptional and they have a fantastic number of experts that can assist with your questions and even with brainstorming different setups in the software. Pros We operate a life planning community with the need for facility management in both licensed and unlicensed settings. We like the operability across all of our level of care and the ability for the patient chart to stay within one software. Cons Integrations with other software products are very expensive. They offer a number of other software solutions for needs such as retail sales, meal tracking, etc. that are not fully integrated. Review Source CM Chantele M. Health Information Specialist Hospital & Health Care Used the software for: 2+ years ### "LPC Community" January 21, 2021 4.0 My overall experience with Matrixcare Life Plan Community has been incredible. I really like the how to documents and the webinars. The platform is a great tool for resources needed for training newly onboarding staff members. Pros One of the features that is most impactful about the platform is the data analytics. The ability to do a dip dive into the data is awesome. Cons The feature that I feel could be improved on would how the system lags sometimes. As the clinical system administrator, I receive calls from end users often complaining about the slowness of the system. Review Source LO Linda O. Applications Specialist Hospital & Health Care Used the software for: 2+ years ### "MatrixCare -LPC" January 22, 2021 4.0 The experience has been very good. Pros Matrixcare LPC is user friendly and has a lot of features that are useful across all levels of care -AL,IL,MS etc. It has good reporting as well within the software and the team also has the ability to assist with custom reporting as well. The customer support is also very good. Cons Currently with our organization, Matrixcare does not work with Single Sign On, as opposed to other softwares that we are using. It is another extra password to remember. Review Source KP Kate P. Director of Accounting Hospital & Health Care Used the software for: 2+ years ### "MatrixCare has many great features but is not a super intuitive software" May 20, 2019 4.0 Mostly positive. We were with the former AOD that was purchased by MatrixCare. I think they are currently going through some growing pains. Pros It is a very robust software that has many features that we are continuing to learn. Cons For the accounting portion, the reporting section is lacking. I would also like for them to work on the print function. You have to select a printer before it will build a report....I would prefer to build the report and then get to choose where I would like for it to print. Review Source JH Jennifer H. MDS Manager Hospital & Health Care Used the software for: 2+ years ### "MDS" February 2, 2021 3.0 It has not been a good experience. I have use other software that is much more user friendly. Pros I like the feature that allows update of the nursing assistant care guide from within care plan, even though often Cons The software is difficult to navigate, many steps to get to what I need. Support is not always timely. It is difficult to customize the product after having it for a while ( not initial set up). I can not transmit to CMS directly from the software. Review Source DH Debbie H. Manager of technical operations Medical Practice Used the software for: 2+ years ### "User friendly" January 26, 2021 4.0 We have a great relationship with the team and appreciate their quick communication when needed. Pros The ability to progress through the program with ease is do important in a busy medical building. Our nurses are busy caring for patients and appreciate the user friendly product we provide for them. Cons The software could be better in the area of physician orders entries which I s as m hoping is coming in the next update. Review Source KM KIM M. CFO Hospital & Health Care Used the software for: 2+ years ### "MatrixCare Review" January 26, 2021 5.0 Excellent. Highly recommend the annual conference also. Very educational. Best service and experience. Pros Customer Service and Support is excellent. They are very responsive and help to customize the software to our business needs. Client Care Community is very helpful. Cons Report writing functionality could be more user friendly. Speed on the Cloud can be slow when running reports. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.