# Poptin Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Poptin the right Lead Generation solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165478/Poptin/reviews

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Poptin

4.8 (343)

[View alternatives](https://www.capterra.com/p/165478/Poptin/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Poptin

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

Crystal R

Marketing and Campaign LeadNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years.

“Having clear, accessible data on impressions, conversions and performance has helped us make more informed decisions about our campaigns and optimise our messaging.“

January 21, 2026

RN

Reagan N

Landing page DesignerDesign, Self-employedUsed the software for: I used a free trial.

“The only issue I have is the mobile optimization, the pop-up on computer is the right size but on mobile phones its really small and I'm sure its gonna lower conversion rates for users if you don't fix that asap!“

August 1, 2024

NS

Nicki S

Senior Director of Digital ContentHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“Also a plus for us is that, once you have the basic code in place on your website, a nontechnical staff member can create and activate a new popup without ever touching the code.“

October 24, 2025

MM

Mike M

CTOMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months.

“The designer tools can be a bit buggy, occasionally making fine-tuning pop-ups trickier than expected.“

May 15, 2025

TS

Tal S

ManagerWriting and Editing, 2 - 10 employeesUsed the software for: More than 2 years.

“They packed many features in a single comfortable system, from which you can control many websites. And customer service is also always quick using their chat.“

October 14, 2025

JM

Jon M

DirectorComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“My least favorite thing about Poptin is it's inability to map form fields to SendGrid.“

May 19, 2025

Crystal R

Marketing and Campaign LeadNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years.

“It’s become a valuable tool for growing and managing our email database, and the insights we get from the analytics have strengthened our digital strategy.“

January 21, 2026

JP

Jerry P

DEConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years.

“lack of proper bot detection or repeated user which cause of a lot of traffic“

June 17, 2025

## Showing most helpful reviews

Showing 1-25 of 343 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Filipe B.  
Marketeer  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "Jumpseller upgrade popuo with poptin"

January 4, 2025

5.0

Nice upgrade to our Jumpseller Store and lead generation.

Pros

Ease of use. We appreciate a lot the ease integration with Mailchimp.

Cons

Color adjustment to our brand ACF-50 SHOP.

Alternatives considered

[E-goi](https://www.capterra.com/p/165474/E-goi/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Poptin

In parallel. Because I don't know all the advantages from each one.

Review Source

TS

Tal S.  
Manager  
Writing and Editing  
Used the software for: 2+ years

### "A Great service for lead generation"

October 14, 2025

5.0

A Great service for lead generation, copliancy banners, user message and so on. easy to use and have many features.

Pros

I've been using tham for more than 5 years now for gettingt emails on travel websites. They packed many features in a single comfortable system, from which you can control many websites. And customer service is also always quick using their chat.

Cons

On the begining there were some disaply bugs but it was always addresssed quickly and then solved during the time.

Alternatives considered

[Elementor](https://www.capterra.com/p/169468/Elementor/)

Reason for choosing Poptin

Central editing and CS, also thay have great triggers

Review Source

YH

Yaron H.  
WA  
Online Media  
Used the software for: 1-2 years

### "positive experience"

March 24, 2026

5.0

My overall experience with Poptin has been great. It is easy to use and helps boost conversions. I recommend

Pros

Quite Easy to understand and flexible, making it a great choice for teams of all users and skill levels.

Cons

Sometimes the documentation is not clear enough, which can make it harder to get started quickly enough.

Review Source

SS

Stephen S.  
Ecommerce Marketing Coordinator  
Retail  
Used the software for: Less than 6 months

### "Best Bang for the Buck"

April 30, 2025

3.0

Works fairly well good for the price you pay.

Pros

Inexpensive, fairly easy to use some decent control over design elements.

Cons

Had several issues with mobile editing messing up desktop popup format. When switching back and forth it would make everything change and overlap. I had to make 2 separate popups one for desktop one for mobile because of it. Would like more control over design elements.

Alternatives considered

[Justuno](https://www.capterra.com/p/224090/Justuno/)[OptinMonster](https://www.capterra.com/p/174381/OptinMonster/)

Reason for choosing Poptin

They cost to much and did more than what I needed.

Switched from

[Digioh](https://www.capterra.com/p/156792/Digioh/)

Cost reasons much cheaper to use Poptin for forms and popups.

Review Source

Crystal R.  
Marketing and Campaign Lead  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great for our mid-sized non-profit!"

January 21, 2026

5.0

Our experience with Poptin has been extremely positive. It’s become a valuable tool for growing and managing our email database, and the insights we get from the analytics have strengthened our digital strategy. The platform is reliable, easy to navigate, and has delivered real results for us. We’d confidently recommend Poptin to organisations looking to improve lead capture and conversion.

Pros

Poptin has been incredibly easy to use from day one. The setup process was straightforward and quick, and we were able to install it on our website without any issues. We use Poptin to track and convert leads into our email database, and it’s made a noticeable difference in how effectively we capture and understand audience engagement. We especially love the analytics and reporting features. Having clear, accessible data on impressions, conversions and performance has helped us make more informed decisions about our campaigns and optimise our messaging. The platform strikes a great balance between being powerful and intuitive, which is ideal for a busy team.

Cons

There are so many features and customisation options that it can take a bit of time to explore everything, but this is more a reflection of how much functionality the platform offers rather than a drawback.

Review Source

JF

Jimmy F.  
CEO  
Internet  
Used the software for: 6-12 months

### "The best popup software with great triggering options"

June 9, 2025

5.0

I love it. It's a great product, far better than others and the support is A+! I'm 99.9% sure you'll love Poptin.

Pros

Their triggering attributes are the absolute most complete of any (of the many) tools I tested before deciding to sign up to Poptin. The ability to trigger based on a users interaction with another popup, or by their cookies or by custom JavaScript is tremendous!

Cons

The UI could use a polish, but by no means is this a deal breaker. I'd much rather have a medium UI and tons of control over the triggering conditions than an amazing UI with very limited functionality.

Alternatives considered

[OptinMonster](https://www.capterra.com/p/174381/OptinMonster/)

Reason for choosing Poptin

Optinmonster became VERY VERY expensive.

Switched from

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Klaviyo modals are just too limited in how they trigger based on the interaction with other modals.

Review Source

JB

Jan B.  
Co-owner  
Tobacco  
Used the software for: Less than 6 months

### "Great Pop-Up for Strato/ePages Webshops"

October 31, 2025

5.0

Poptin is a fantastic program, but what truly blew me away was their customer service. I consider myself a computer novice, and I was worried about getting stuck. Every single time I had a question, their helpdesk responded in what felt like seconds. Their explanations were so patient and clear that I never felt lost. Thank you!

Pros

What impressed me most was how Poptin enabled us to implement a pop-up that is fully compliant with German regulations. The fact that this could be done on our Strato/ePages webshop, was the key deciding factor for us.

Cons

I have no significant complaints. My experience was smooth. The only 'least' part was me taking a little time to explore all the possibilities.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing Poptin

We chose Poptin primarily for its user-friendly interface and the team's super responsive and helpful support.

Review Source

JM

Jon M.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Simple. Easy. Effective."

May 19, 2025

5.0

Nothing but good things to report. Very happy with the ease of use. The features available within are incredible. It's also VERY well priced considering everything it can do and how easy it is to use.

Pros

So easy to use! I migrated from JustUno. I loved JustUno but Poptin is so much easier to design and manage.

Cons

My least favorite thing about Poptin is it's inability to map form fields to SendGrid. This should be fixed

Switched from

[Justuno](https://www.capterra.com/p/224090/Justuno/)

Poptin was so much easier to create and manage

Review Source

MF

Michael F.  
owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Creating Our First Popup with Poptin"

June 12, 2025

5.0

My overall experience with Poptin has been great. The platform is easy to use, even for beginners, and I was able to create and publish my first popup for FiegenPay without any issues. I also really appreciate the fact that it integrates directly into Google Tag Manager.

Pros

It’s easy to set up and very user-friendly, even for someone with limited experience. I like that I can customize the popup quickly and integrate it without any technical issues. Also, the visual editor makes it very intuitive.

Cons

So far, I haven’t found anything that I dislike. Everything has worked smoothly. If I had to mention something, it might be that there are a lot of options, which can be a bit overwhelming at first.

Alternatives considered

[Sleeknote](https://www.capterra.com/p/145068/Sleeknote/)

Reason for choosing Poptin

I chose Poptin because I needed a free tool that was easy to use, and I didn’t have the budget for expensive alternatives like Sleeknote.

Review Source

RH

Rob H.  
e-Commerce Manager  
Construction  
Used the software for: Less than 6 months

### "Great Service from the Chat Team"

March 9, 2026

5.0

They have helped us remedy an issue with traffic that allowed us to keep our functionality with no questions asked.

Pros

Ease of use is amazing. The layout and code snippet is so easy to use with your website. This makes utilizing pops a breeze and I highly recommend Poptin.

Cons

Webpage count, although this is probably the way we are using it. They helped the way it is calculated, and it became a non-issue without any questions asked.

Review Source

RN

Reagan N.  
Landing page Designer  
Design  
Used the software for: I used a free trial

### "Reagan's poptin revew"

August 1, 2024

5.0

Pros

I like how easy it is to use and the features that other pop-up software's offer for money, you offer it for completely free and also the software is really easy to use unlike others I need to watch YouTube videos.

Cons

The only issue I have is the mobile optimization, the pop-up on computer is the right size but on mobile phones its really small and I'm sure its gonna lower conversion rates for users if you don't fix that asap!

Alternatives considered

[Hello Bar](https://www.capterra.com/p/186623/Hello-Bar/)

Reason for choosing Poptin

Affordable even though I'm on the free plan and very easy to use.

Switched from

[Hello Bar](https://www.capterra.com/p/186623/Hello-Bar/)

The features you offer for free are what they require people to pay for, so it ain't worthy and I haven't even tested the product to use it 🤦‍♂️

Review Source

NS

Nicki S.  
Senior Director of Digital Content  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent product, great value"

October 24, 2025

5.0

Poptin has been a tremendous asset for us. We're a nonprofit, so cost is important, and Poptin gives us great value for the price. Also a plus for us is that, once you have the basic code in place on your website, a nontechnical staff member can create and activate a new popup without ever touching the code. A few days ago I needed to contact support for the first time; they responded promptly, found the source of the problem (it took some digging!), and fixed it. Impressive!

Pros

There are lots of good templates to use as a starting point, and there's an amazing array of design features to choose from. We can create popups that really reflect our brand and control very precisely how and where they appear. There are also very good analytics built in.

Cons

There's a bit of a learning curve if you want to create a totally custom design. I've been using Poptin for a few years and there are still some things that give me trouble (like resizing buttons).

Review Source

SN

Santiago N.  
Founder  
Information Services  
Used the software for: I used a free trial

### "Fast and Power"

June 11, 2025

5.0

It was a good experience. They gave me the platform, and I was able to quickly integrate it with WordPress and intuitively generate the popup. Very good.

Pros

The experience with te Usability and te intuitive process for the all access. I need to resolve the email recolection and this tool solve it.

Cons

Since it doesn't have an integrated AI, you have to create the text and image options manually, which slows down the loading process, but overall it's fine.

Review Source

YR

Yanislav R.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "My review of Poptin"

August 19, 2025

5.0

Really nice product when it comes to the pop-ups. I haven't tried the rest of the tools, thought. I've been using it for only a 1 month. The support was also on-point.

Pros

They focus a lot on pop-ups. I can do fancy things that attract people's attention. For example, I can have a video pop-up combined with text. The analytics are also great.

Cons

There were some minor issues with the pop-ups when trying to create the mobile version, but they were quickly resolved.

Review Source

JS

Juuso S.  
Chief of Marketing and Sales  
Newspapers  
Used the software for: 2+ years

### "Good tool to monetise traffic"

May 13, 2025

4.0

Decent tool to manage pop-up ads, helps us to monetise our sites

Pros

Easy to customise, decent interface, lot of features to test

Cons

Doesn't work well with custom-made visuals, sometimes has issues with, for example, correct timezones, rotating multiple pop-ups at the same time

Review Source

JM

James M.  
CRM Manager  
E-Learning  
Used the software for: I used a free trial

### "Excellent app, would recommend"

April 11, 2025

5.0

Excellent, will be upgrading to premium when I can afford to.

Pros

Amazing and works very well for fre plugin

Cons

Nothing bad about it. Apparently need to write something but I've no recommendations.

Review Source

AE

Adam E.  
Marketing and E-Commerce Executive  
Retail  
Used the software for: Less than 6 months

### "Amazing Customer Service"

December 4, 2024

5.0

We had a few integration issues with Big Commerce. \[sensitive content hidden\] over at Poptin was a great help. Even on the free plan they went above and beyond to help us. Thanks again!

Pros

Easy to use and integrate and lots of customisation option to choose from.

Cons

Some integration issues but the customer service at Poptin is excellent and helped us resolve the issue.

Review Source

RP

Robert P.  
Creative Director  
Media Production  
Used the software for: Less than 6 months

### "Poptin is poppin"

March 18, 2025

5.0

Took a chance on a free plugin and it really worked well. I have upgraded some of my sites to the paid versions as well.

Pros

Templates are great and the chat tech support is awesome. The capabilities and analytics are excellent.

Cons

Some of the settings are not super clear but the chat support is very helpful

Review Source

MM

Myles M.  
Owner  
Farming  
Used the software for: I used a free trial

### "It is an excellent program"

November 27, 2024

5.0

It is an excellent program, with a friendly chatline. very helpful.

Pros

Easy to use, even a dummy could create a pop-up.

Cons

I have not found anything I do not like yet.

Review Source

AM

Athiban M.  
Front End Developer  
Information Technology and Services  
Used the software for: I used a free trial

### "Effective on Mobile Devices, Less So on Desktop"

September 9, 2024

5.0

Thank you! My experience with Poptin and your support has been excellent so far. The support team has been very helpful in addressing any questions or issues I've had.

Pros

The tools are working well on mobile devices, in my opinion.

Cons

What I liked least about Poptin was that it didn't fully meet my expectations on desktop devices, even though it works well on mobile.

Review Source

VN

Vinesh N.  
GPM  
Information Technology and Services  
Used the software for: Less than 6 months

### "Poptin - Good tool to use"

December 12, 2024

5.0

Pros

Very easy to use and the live chat provided is awesome.

Cons

I think the interface can be improved. Sometimes it can get confusing.

Review Source

PS

Paulius S.  
Admin  
E-Learning  
Used the software for: I used a free trial

### "The best option at the meantime on Thinkific platform"

December 17, 2024

5.0

Pros

Great support and huge variety of options.

Cons

Succeeded install on Thinkific with support.

Review Source

SL

Suraj L.  
Sr. Performance Marketing Manager  
Financial Services  
Used the software for: I used a free trial

### "Highly customizable popup tool"

August 26, 2024

5.0

Pros

The tool provides plethora of options to creative slide-in and exit popup. There is literally no limits to customizations.

Cons

Nothing as such. The UI can be more modern.

Review Source

wM

wedness M.  
project specialist  
Consumer Goods  
Used the software for: I used a free trial

### "5stars for online chat quick response"

January 15, 2025

5.0

But overall, it's quite good for the moment, with many templates to choose from."

Pros

CS Osama responds quickly and accurately, and the interface is simple and easy to use.

Cons

The price is a bit expensive and would like to have independent expand visitors limitation function

Review Source

MT

Michel T.  
Owner ChiaMo.nl  
Consumer Goods  
Used the software for: 6-12 months

### "Review ChiaMo.nl"

August 7, 2024

5.0

Easy to use and works fine, good templates

Pros

Easy to use, great options and good layout

Cons

It is in Englisch, not Dutch that would be easier

Review Source

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