SevenRooms

SevenRooms


5 / 5
10 reviews

Who Uses This Software?

Restaurants, nightclubs, bars, hotel F&B, pools, lounges and entertainment venues.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SevenRooms
  • www.sevenrooms.com/
  • Founded 2011
  • United States

About SevenRooms

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests and deliver exceptional guest experiences. The reservation, seating and guest engagement platform gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing.


SevenRooms Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Vendor has not completed this information.

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Attendance Tracking
  • Billing & Invoicing
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Bookings
  • Payment Processing
  • Point of Sale (POS)
  • Team Management
  • Visitor Management
  • Website Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Attendee Segmentation
  • Badge Printing
  • Data Import / Export
  • Data Synchronization
  • Guest List Management
  • Guest List Search
  • Lead Capture
  • Multi-Event Management
  • QR Codes
  • Reporting/Analytics
  • Ticketing
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Artist Management
  • Barcode / Ticket Scanning
  • Contract Management
  • Credential Management
  • CRM
  • Film Planning
  • For Film Festivals
  • For Music Festivals
  • Guest Accreditation
  • Staff Scheduling
  • Transportation Management
  • Vendor Management
  • Volunteer Management
  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Management
  • Sales Management
  • Staff Management

SevenRooms Reviews Recently Reviewed!


Capterra loader

SevenRooms Review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons: 1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Overall: Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Capterra loader

Game Changer

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to provide a more customized experience for our valuable guests.

Cons: TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can't do operationally for many reasons. Currently unable to use right now.

Overall: SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest's overall experience.

Love SevenRooms

Apr 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons: They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Overall: I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

SevenRooms: The Reservation Platform You Should Be Using

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are:

1) Cost reduction by eliminating OpenTable fees

2) Ability to drive customers to restaurants within your group of restaurants

3) Live data on consumer spend and the ability to track that over time

Cons: SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Overall: Overall the pros far outweigh the cons.

Operations usage

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and communication within the team

Cons: No feature of capturing guest name who are staying in the hotel

Overall: Amazing experience so far

The start of an exciting journey

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

Cons: The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

Overall: Very positive.

7rooms

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: can see the history of guests which helps a lot

Cons: can not see other restaurant bookings to check overall

Overall: 7rooms is very easy to use system.

Great metrics for assigning tables

May 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is quite smart in its approach to table reassignment and pacing

Cons: While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice

Overall: The features ultimately outweigh the cost

Capterra loader

SevenRooms review

Jun 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer data capture, they allways know what i want, and i can see the history of guests.

Cons: Just one thing, color in the software is somehow boring

Capterra loader

This is great!

Sep 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!

Cons: It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.

Overall: Even though we selected another reservation software, I was impressed with the customer service and timely responses.