# SevenRooms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SevenRooms the right Restaurant POS solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165480/SevenRooms/reviews --- SevenRooms 4.4 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SevenRooms Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It is easy to use and the customer service is always helpful and able to assist in every way they can.“ October 29, 2025 ar alex r Events AdministratorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “I wish that SevenRooms was able to integrate with our other platforms that help us run a members' club and I've noticed that there are some glitches, like the platform assuming that tables are always overbooked.“ August 13, 2025 OJ Otis J Reservations associateHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Somewhat difficult to customize in my opinion“ August 24, 2024 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen M. Director of Guest Relationships Hospitality Used the software for: 2+ years ### "Game Changer" July 20, 2018 5.0 SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience. Pros Ability to provide a more customized experience for our valuable guests. Cons TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now. Review Source MS Michaela S. Senior event manager Hospitality Used the software for: 2+ years ### "My honest review about sevenrooms " April 29, 2025 4.0 I would give sevenrooms a 7/10 In terms of user friendly interface. Pros I like the customization regarding the events section and customizing the shifts for special events etc Cons It can be tricky when making new shifts (sometimes they conflict and you have no idea why they do not work or they overlap when you try again) Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing SevenRooms Dynamic pricing and more customizations for reservations/ special events Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) We have two venues under our umbrella. We trialed using OpenTable at one of our venues while keeping sevenroom at the second venue. After 1.5 years of using OpenTable, we made the switch to have both venues operate with sevenrooms Review Source aR alex R. Events Administrator Hospitality Used the software for: 6-12 months ### "Good, but needs work " August 13, 2025 3.0 Overall, I think SevenRooms is a good platform and service, but I think it could be much more user friendly and the app is also impossible to use. There are lots of ways it could be improved! Pros I like that SevenRooms allows our restaurant to function by organizing reservations and gathering notes on members and frequent diners. Cons I wish that SevenRooms was able to integrate with our other platforms that help us run a members' club and I've noticed that there are some glitches, like the platform assuming that tables are always overbooked. Review Source KJ Katherine J. Director or Events and Marketing Hospitality Used the software for: 1-2 years ### "Sevenrooms Helps our Business Market more to Guests " May 2, 2025 5.0 Love using Sevenrooms for our two venues! It's been a great experience having these platform connect with all of our other systems for booking Pros We use the platform for all booking reservations, marketing events and email blast and it also aligns with our event Software Tripleseat Cons The marketing section isn't as advanced as OpenTable as the reach that the system isn't as advanced but it will get there Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Pricing structure and wanted to see the capabilites of Sevenrooms Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: 2+ years ### "In love with SevenRooms!" October 29, 2025 5.0 Our venue is using SevenRooms since years and I cannot recommend it enough. Comparing it with other platforms, it is super easy to use and there are a lot of automations that you can set up that are very helpful to run your service smoothly. Pros SevenRooms is a great platform for restaurant reservations. It is easy to use and the customer service is always helpful and able to assist in every way they can. Cons Roughly a year ago the reporting section changed and it was not easy to familiarize with it at the beginning. The previous reporting was easier to navigate. Review Source Caitlin H. Corporate Guest Relations Hospitality Used the software for: 2+ years ### "SevenRooms Review" December 18, 2018 5.0 Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better. Pros User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general! Cons 1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties. Review Source VR Verified Reviewer Restaurant Owner Restaurants Used the software for: 1-2 years ### "Love SevenRooms" April 23, 2019 5.0 I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS. Pros It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant. Cons They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost. Review Source Sarah D. Event and Catering Sales Manager Restaurants Used the software for: Less than 6 months ### "This is great! " September 10, 2018 5.0 Even though we selected another reservation software, I was impressed with the customer service and timely responses. Pros I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system! Cons It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants. Review Source Mihailo D. Student Accounting Used the software for: 1-2 years ### "SevenRooms review" June 16, 2019 5.0 Pros Great customer data capture, they allways know what i want, and i can see the history of guests. Cons Just one thing, color in the software is somehow boring Review Source VR Verified Reviewer Catering Manager Food & Beverages Used the software for: Less than 6 months ### "Great metrics for assigning tables" May 29, 2019 5.0 The features ultimately outweigh the cost Pros The system is quite smart in its approach to table reassignment and pacing Cons While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice Review Source JS Julia S. Director of Training Food & Beverages Used the software for: 2+ years ### "Maybe not the most well known - however an exceptional product" October 29, 2024 5.0 While I don't think Sevenrooms is a widely known as other platforms to the clients who are booking reservations, and its less likely a client will have a Sevenrooms app on their phone compared to the other big reservations platforms, Sevenrooms booking widget makes it easy to customize your website or social sites with a link direct to your locations Sevenrooms book. Pros Puts all the data in the hands of the business! Integrated with TOAST POS for check link and live spend. Easy to set up marketing campaigns and app for managers is super easy to use, especially if you have multiple locations! Cons Only drawback is price and other platforms are much more popular in some cities, such as NYC, Chicago, and LA. Review Source LT Liezel T. Admin Assistant Hospitality Used the software for: 6-12 months ### "SevenRooms Review" December 11, 2024 5.0 After a year of using the SevenRooms app, I can confidently say it’s an excellent platform for managing reservations and enhancing guest experiences. And it makes it easier to train our colleague to use the platform. Pros What I like most about SevenRooms is you can easily pull out the data you need such as the date and time for customer feedback, percentage of positive, negative and neutral reviews and locate which platform the reviews come from. Cons So far, there's nothing I like least about SevenRooms because the team maximizes the features of the platform. Review Source OJ Otis J. Reservations associate Hospitality Used the software for: 1-2 years ### "Good Standard CRM solution. No frills!" August 24, 2024 4.0 Overall, it has worked well for me in a capacity where I need to find customers info quickly in order to keep average handle time down Pros Fast look up for reservations and CRM info. And I do appreciate the fact that it’s built specifically for the hospitality industry. Cons Somewhat difficult to customize in my opinion Review Source RS Rocco S. Operation manager Hospitality Used the software for: 6-12 months ### "Great booking system with some issues with online payments " May 13, 2024 5.0 Pros Booking process is very easy and generally easy to set up different availabilities Cons Cancellation fees cannot be charged on most cards Review Source Response from SevenRooms May 16, 2024 We really appreciate your feedback on SevenRooms, Rocco. We are grateful for your support, and we’re here for whatever you need at anytime! DV Dan V. Digital Advertising Manager/IT Admin Hospitality Used the software for: 2+ years ### "SevenRooms - If you operate a restaurant or club you need this!" September 20, 2022 5.0 Awesome. Pros The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app. Cons The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot. Review Source SS Sasha S. Food & Beverage reservations Manager Hospitality Used the software for: 2+ years ### "Seven Rooms Review" July 28, 2022 5.0 Really good experience and their customer help desk is great and very fast. Pros Lots of extra features in setting up offers, perks and events for customers. Cons There is a feature where guests can ask a custom question which is not trackable without checking individual bookings. Review Source KP Kumar P. Director Real Estate Used the software for: 1-2 years ### "SevenRooms Isn't Worth It" August 29, 2019 3.0 Pros SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure. Cons SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date. Review Source DS Dave S. Partner Hospitality Used the software for: 2+ years ### "Almost there ...." July 28, 2020 3.0 Started out ahead of the pack, but the other quickly caught up and adjusted billing + software strategies and left SevenRooms falling behind. Pros SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate. Cons With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported. Review Source Alexander J. Director of Operations Food & Beverages Used the software for: I used a free trial ### "SevenRooms: The Reservation Platform You Should Be Using" February 15, 2019 5.0 Overall the pros far outweigh the cons. Pros SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time Cons SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations. Review Source PP Prashant P. Assistant Restaurant Manager Hospitality Used the software for: 1-2 years ### "Operations usage" July 23, 2018 5.0 Amazing experience so far Pros Ease of use and communication within the team Cons No feature of capturing guest name who are staying in the hotel Review Source AW Alice W. Head of Reservations & Membership Hospitality Used the software for: 6-12 months ### "The start of an exciting journey" December 11, 2018 4.0 Very positive. Pros Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team. Cons The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting. Review Source LK Lika K. Outlet Manager Food & Beverages Used the software for: 6-12 months ### "7rooms " July 25, 2018 5.0 7rooms is very easy to use system. Pros can see the history of guests which helps a lot Cons can not see other restaurant bookings to check overall Review Source SJ Sasha J. Director Banking Used the software for: 1-2 years ### "Poor Security and Lack of Customer Service" October 18, 2022 1.0 Pros ease of use, ease of integration, online materials Cons poor security governance with examples of security breaches and hacking being ignored by customer service team Review Source EF Emily F. Senior Events Sales Manager Food & Beverages Used the software for: Less than 6 months ### "Seven Rooms" November 25, 2019 4.0 Pros I think there was a great platform to get more reservations in our restaurant and got the word out to more people Cons It caused too much confusion with our Opentable program. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.