# Crew Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Crew Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/165481/Crew --- # Crew Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Crew ## What is Crew? Crew is the #1 digital workplace trusted by the worlds largest enterprises. Core to the platform is a highly engaging, secure mobile app that transforms how work gets done for frontline teams. Crew connects organizations through communication, optimizes labor through streamlined scheduling & staffing workflows, builds culture through public recognition & motivation, and drives higher productivity with tasks & retail execution. Crew helps 1 million+ frontline employees be more productive. ## What is Crew used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 2% Starting price $30 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crew?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://crewapp.com/&name=Crew) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crew 4.6 (47) VS. [4.6 (5,154)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $30 Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (47) Ease Of Use 4.7 (10,982) Value For Money 4.5 (31) Value For Money 4.5 (6,724) Customer Service 4.6 (31) Customer Service 4.6 (6,474) ## Crew alternatives Highest Rated [4.7 (24,090)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (2,973)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (1,147)](https://www.capterra.com/p/153076/Homebase/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165481/Crew/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-Time Chat 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Search/Filter 3.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Chat/Messaging 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Crew 57 features Manage and track employee attendance Define levels of authorization for access to specific files or systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ability to make voice calls within the system Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Compare key metrics for the business against prominent players in the industry Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Online forums/groups where users can ask questions, share ideas, best practices, etc. Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Assign working shifts or tasks to employees based on their availability Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Public or private sharing of digital files such as documents, audio/video, images, and more Allows employees to set and manage work or career related goals Automatically find mutually available meeting time slots across multiple calendars Allows managers to praise, recognize skills, and give feedback to their employees Communicate using messages within the system Access software remotely via mobile devices Manage and support multiple locations Identify, track, and respond to negative feedback Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Based on availability, instantly confirm or deny a request when a new booking is made Track accrued recognition and rewards at an individual employee level Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Assign and distribute work schedules to individual employees or teams within an organization Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Managing and trading shift details between employees Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Get Advice We can help you find the software with the features you need. Features 4.4 (47) 4.4 Based on 47 reviews ## Pricing Value for money 4.5 (31) Free Trial Free Version Basic $30.00 Per Month Value for money 4.5 (31) 4.5 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (31) 4.6 Based on 31 reviews ## User reviews Overall rating 4.6 Based on 47 reviews Filter by rating 5(33) 4(10) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent Marcus S. District Manager Food & Beverages ### "Worked great for what was needed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2025 The experience was well. People enjoyed getting stars and having the communication in one place on their phone. Pros Crew helped communication in one place, and for groups to be made within the organization. Employees enjoyed the stars given and things as well. Cons It changed from a free service to a paid service. I used it because it was free and it having a cost caused me to cancel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Stephanie G. Residential Program Administrative Manager Mental Health Care ### "Residential Program Administrative Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2025 I appreciate the ease and simplicity of crew especially in comparison to other scheduling apps on the market right now. I love how once you knew how to use it, you could almost wake up middle of the night to a call off and move things around and make updates with your eyes closed lol. I loved that for staff who weren't as tech savvy this app was so user friendly. Pros I really appreciated the ease of use. I loved that everything was accessible through an app, making changing schedules and communicating a breeze. I loved that staff could operate with the same ease, posting and picking up shifts as well as communicating in a central place, making team collaboration enhanced Cons There were instances where changes in schedules weren't showing up for everyone, or when as an admin a change was made but then it didn't reflect. Additionally some shifts would show up or be repeated having us run into instances where there were too many people scheduled showing up and having to select someone to go home. There were many times that staff would have to uninstall and reinstall the app for it to function properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nabeel M. Fbo Supervisor Airlines/Aviation ### "Crew App pre acquisition " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 22, 2025 Overall it's not a great app and I was glad we switched to something else. There were a lot of bugs and many intuitive things. If only used for its chat features and some hr documents it's not bad. Scheduling wasn't great Pros General UI design was well made and easy to use. The chats worked well for the most part and storing training documents was easy. Cons I think the worst part was the how notifications wouldn't clear even after viewing something. It was overall buggy. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing Crew Well we now use connecteam and it's better in every way Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kay M. Office Coordinator Architecture & Planning ### "Great, Multi-Faceted Workplace Option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 15, 2025 I loved using this app, and the customer support was awesome. Worked incredibly well for scheduled a staff of 80+ individuals and was super useful for mass communications as well. Pros The set up and onboarding was relatively quick and easy, and the countless amounts of customizable features made it a favorite of my staff when we used it. Cons Glitches with clocking in/out were common, and certain permissions (like, security permissions) were difficult to adjust at first. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reasons for choosing Crew Worked better for our needs in terms of available features and pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Corissa W. Manager Restaurants ### "Crew Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 14, 2025 Pros Ease of app, ease of scheduling, shift swapping, shift coverage. It was easy to request time off as well Cons When app changed it did not offer features we used before. To continue using it, it was an additional cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB MARJORIE B. Owner Construction ### "Crew is great for a basic communication tool amongst teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 14, 2025 For a basic communication platform, it was very useful and easy to use. It was also functional across different phone types. The gold star rewards were loved by my employees, although the fact that these had to be purchased beyond a few starter stars was frustrating Pros The ability to communicate with all of my team members, regardless of the phone type that they had. We also really liked the ability to provide gold star rewards and track those. Cons Minimal things you could utilize it for beyond communication. Also didn't like that I had to buy the stars or my team had to buy stars to provide rewards/recognition for others Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) The chat/text messaging was not working well across different phone types, and we needed a communication platform. This was recommended by another small business owner Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Terry M. Lifeguard Consumer Services ### "Crew review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 April 14, 2025 I used it as part of my job as a staff member to communicate with other staff in my department. We could post messages to all staff or just message individual staff to request coverage for a shift. Pros Communication with staff members on the app was quick. Cons It was not possible to post staff schedules. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EJ Emma J. Operations Director Mental Health Care ### "I miss you Crew" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 20, 2025 Efficient, user friendly, reliable, I think there were reminders for missed notifications which was awesome. Fun emoji options. Pros Easy to use, I could preview messages before opening which was awesome. Cons It was bought out and blew our budget :( we had no choice but to switch Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mikaela S. Manager Consumer Goods ### "Crew is Super User Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 20, 2025 Great experience, super easy to navigate. The chat was awesome and making schedules was so easy Pros Crew is super easy to use and to make schedules with Cons There was no option to clock in or out which would have been handy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Janelle P. Franchisee Health, Wellness and Fitness ### "Nothing can stop you with Crew!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2025 Excellent. Used it for many years and it really helped our team comr together. Pros The ease of communicating with my team on one platform. I was able to create different messaging threads. Cons I could not see the usage of employees to ensure they were logging in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165481/Crew/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)