# Crew Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Crew the right Team Communication solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165481/Crew/reviews

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Crew

4.6 (47)

[View alternatives](https://www.capterra.com/p/165481/Crew/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Crew

Ease of use

4.6

Customer Service

4.6

## Pros and Cons in Reviews

SG

Stephanie G

Residential Program Administrative ManagerMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months.

“I appreciate the ease and simplicity of crew especially in comparison to other scheduling apps on the market right now.“

May 23, 2025

TA

Terri A

Executive Director Individual & Family Services, 201 - 500 employeesUsed the software for: More than 2 years.

“Before Crew, the team communication was very difficult in an organization that has several job site locations.“

February 15, 2023

NM

Nabeel M

Fbo SupervisorAirlines/Aviation, 11 - 50 employeesUsed the software for: More than 2 years.

“The chats worked well for the most part and storing training documents was easy.“

May 22, 2025

EJ

Emma J

Operations DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“Easy to use, I could preview messages before opening which was awesome.“

March 20, 2025

## Showing most helpful reviews

Showing 1-25 of 47 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Thomas B.  
TIer III Support Analyst  
  
Used the software for: 6-12 months

### "My military unit uses this to disseminate non-secure information to team"

April 10, 2018

4.0

Pros

What I love most about this application is that it is a mobile-friendly application that is available to you on the go. It literally gives me the power to pass information on to hundreds of people at the same time with just a tap of a button

Cons

What I don't like is that there is no way of known if an individual has received and/or read the notification. It would be cool if there was an indication next to each contact to let you know if they saw the msg.

Review Source

VR

Verified Reviewer  
CEO, CFO  
Management Consulting  
Used the software for: 6-12 months

### "Easy team networking without having to give out your personal line!"

October 18, 2018

5.0

Overall we love Crew. It does exactly what we need by creating a networking chat group filled with competitive friendly banter. We have a sales team with a relatively high turnover so it would be nearly impossible to have a consistent group text message (adding and deleting people often). This keeps it easy to add people to our organization and, best of all, no one has to give out their personal cellphone numbers - keeping personal and work life separate! It has also been a great place to keep frequently used reference sheets like cost of goods lists and other files reps may need in the field, you can quickly find these at a glance using the "Team Files" feature. Adding and confirming or completing tasks is simple and helps our staff stay on top of pressing issues or clients that need to be followed up on.

Pros

\- Easy to add and delete new users - Simple to use - Networking within a team or organization without having to give out your personal phone number - Great functionality for "rewarding" team members for a job well done - Free version includes ability to add team files, resources, and tasks - Assign tasks to specific users - Group and direct messaging

Cons

Could be organized a little better. The layout and main "Chat" tab shows all of your conversations and resources - but it mixes them in order of most recent without an option to organize them differently. This gets a little messy when you have direct messages among Team Files, Tasks, and "Everyone" chat groups.

Review Source

TM

Terry M.  
Lifeguard  
Consumer Services  
Used the software for: 1-2 years

### "Crew review"

April 14, 2025

3.0

I used it as part of my job as a staff member to communicate with other staff in my department. We could post messages to all staff or just message individual staff to request coverage for a shift.

Pros

Communication with staff members on the app was quick.

Cons

It was not possible to post staff schedules.

Review Source

VR

Verified Reviewer  
COO  
Education Management  
Used the software for: Less than 6 months

### "Group Messaging Hero"

December 22, 2020

5.0

Offered a special incentive of dress-down day if they replied to message on Crew - that really helped opt-in rate of staff! I like the login using your cell # instead of a random password and username for staff. I enjoy the option to add additional companies or divisions within my dashboard by upgrading to Pro. Good customer support.

Pros

During Covid we needed a way to message entire group or specific teams. This allows me to send out announcements and allow team to discuss projects. Small group or 1 on 1 messaging without having to share personal cell # between staff members. Being remote 100% has been a challenge but Crew saved our team! Biggest plus is I can remove staff who no longer work here and control notifications. Simple to use.

Cons

A little feedback from staff about late PM messaging, but that also happened in a group text too. The task assignments are a little difficult to edit recurring tasks. Wish the SCHEDULE feature was more dynamic than just a photo of the printed schedule. When someone joins it sends an intro to the whole group, some find that embarrassing. - minor irritation.

Reason for choosing Crew

Wanted control to add people, delete staff, and their app to send notifications of messages. Did not want to require Facebook membership to access group messaging.

Review Source

VR

Verified Reviewer  
Performing Singer-Songwriter  
Food & Beverages  
Used the software for: 6-12 months

### "Handy app for coworkers"

January 13, 2019

5.0

Pros

Sometimes it is difficult to get everyone's number at work - but your boss has everyone's number and can connect coworkers via crew. It's an excellent route for shift coverage, a place to ask questions if you're at work and no one there knows the answer, for distributing the schedule, for general camaraderie and ideas. Keeps people's number private too.

Cons

I don't have any complaints about the software. Crew has some built in messages to try and get people to utilize certain functions that look a little messy in the feed. The calendar might be a bit superfluous - seems like a lot of extra work to upload all the info there. We don't use it, we just use pictures for schedules and things.

Review Source

VR

Verified Reviewer  
Staff Scheduler  
Hospital & Health Care  
Used the software for: 6-12 months

### "Crew"

June 7, 2019

3.0

This works alright as a free software, but it certainly doesn't have the overall capabilities to be your only scheduling software for any complex industry.

Pros

Crew is great for messaging employees, and especially for sending out mass announcements.

Cons

It's a little difficult to use for scheduling when there are various job roles and departments. It also is notorious among staff for sending way too many annoying notifications.

Review Source

VR

Verified Reviewer  
Claims Specialist  
  
Used the software for: Less than 6 months

### "We use Crew to coordinate cleaning shifts for a yoga studio. "

May 14, 2018

5.0

Pros

I love using Crew to be able to chat with fellow cleaners and get my shifts covered/pick up shifts. I was not on the app for my first month or so, and I absolutely love not having to bother the woman who organizes the shift, every time I have a conflict. It is especially useful for us because we clean alone and I have yet to meet another cleaner.

Cons

No ones shift schedule is available to view on the app. It would be useful to see my schedule along with everyone else's somewhere in the app. Also, I would like to turn on notifications ONLY when my shifts are covered or the other cleaner approves my request for a shift. I do not need to know what is going on in the chat all the time, but I also do not want to constantly have to check the app to make sure someone has covered my shift.

Review Source

VR

Verified Reviewer  
Sales and Marketing Coordinator  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great For Scheduling "

April 23, 2019

4.0

Pros

The app makes it extremely easy to schedule my team for their shifts, as well as sending updates and notifications. The app stores employee availability for easy access and reference.

Cons

Constant notification to purchase full app, and customer service asking if i need help using, this becomes tiresome and overbearing at times.

Review Source

Jalen O.  
Test Kit Assembler  
Packaging and Containers  
Used the software for: Less than 6 months

### "Be in A Crew"

May 23, 2020

5.0

Easy to connect with manager about switching schedule and who going to be working with to maybe carpool with in future.

Pros

Easily to understand how to get bokked, when to get booked, and how to get a substitute for work. In a timestamped manor.

Cons

Have to scroll to find rest of schedule. Which is cool how it will show whole schedule but basd once alot of work is been planned ahead.

Review Source

Laura S.  
Preschool Director  
  
Used the software for: Less than 6 months

### "I'm using this to contact a group of volunteers for a ministry team, it's easier than just using SMS"

June 27, 2018

5.0

Pros

Team is already in a group, so I can send an email to everyone, or just pull out a few people that I need

Cons

Had to figure it out on my own, didn't have great instructions after initial set-up. I'm still trying to figure out how to change a phone number on one person.

Review Source

JE

Jessica E.  
Owner  
Entertainment  
Used the software for: 1-2 years

### "Staff Scheduling in a Breeze"

April 5, 2018

5.0

Pros

Crew was a godsend when we found it. We had been attempting to get by with scheduling using a variety of calendar methods, but Crew took the place of all of them quickly and easily. We can schedule our events and allow staff to request them. We can use the software to set up meetings and to chat with staff if needed. And the support team is just a chat away within the software if you ever need them.

Cons

Sometimes it's clunky to switch between companies. There are some features that have been slow to roll out.

Review Source

EK

Emily K.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "CREW review "

January 9, 2022

4.0

Crew really helped connect our team and allows us to have a space to keep work communication separate from our personal texts.

Pros

My team has used CREW for years! It’s easy for people to start on when joining the team, you can assign roles, integrate apps, and communicate clearly! I love the “reward or celebration” of stars they have to celebrate teammates!

Cons

It would be great to change and customize alert settings more.

Review Source

RJ

Ron J.  
Advisor  
Computer & Network Security  
Used the software for: 1-2 years

### "Team uses the Crew Messaging App"

December 12, 2018

5.0

The Crew Messaging App is not just for work. Any organization can use these features.

Pros

You do not need to know telephone numbers of the other people you communicate with in order to use the app.

Cons

Like any new technology, there are imperfections, but every new version gets better.

Review Source

DE

Dan E.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Great for Scheduling"

January 17, 2020

5.0

We love it using Crew for our scheduling and communication between co-workers.

Pros

We use this software for scheduling workers. We like that it is free to use and has an app and sends you alerts.

Cons

Some of our workers had a hard time figuring out how to see their schedule on the app but after a month everyone got it down pretty well.

Review Source

AA

Autumn A.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "LOVE THIS APP"

March 6, 2020

5.0

We can be more productive with this application because of the accountability that comes with being able to see who has viewed the message. Very helpful.

Pros

We use to communicate via traditional messaging threads, this gives us a much more manageable system of accountability.

Cons

I have not found anything really as of yet that I don't care for. All features seem to function without failure.

Review Source

SG

Stephanie G.  
Residential Program Administrative Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Residential Program Administrative Manager"

May 23, 2025

4.0

I appreciate the ease and simplicity of crew especially in comparison to other scheduling apps on the market right now. I love how once you knew how to use it, you could almost wake up middle of the night to a call off and move things around and make updates with your eyes closed lol. I loved that for staff who weren't as tech savvy this app was so user friendly.

Pros

I really appreciated the ease of use. I loved that everything was accessible through an app, making changing schedules and communicating a breeze. I loved that staff could operate with the same ease, posting and picking up shifts as well as communicating in a central place, making team collaboration enhanced

Cons

There were instances where changes in schedules weren't showing up for everyone, or when as an admin a change was made but then it didn't reflect. Additionally some shifts would show up or be repeated having us run into instances where there were too many people scheduled showing up and having to select someone to go home. There were many times that staff would have to uninstall and reinstall the app for it to function properly.

Review Source

Marcus S.  
District Manager  
Food & Beverages  
Used the software for: 2+ years

### "Worked great for what was needed "

August 5, 2025

5.0

The experience was well. People enjoyed getting stars and having the communication in one place on their phone.

Pros

Crew helped communication in one place, and for groups to be made within the organization. Employees enjoyed the stars given and things as well.

Cons

It changed from a free service to a paid service. I used it because it was free and it having a cost caused me to cancel

Review Source

MB

MARJORIE B.  
Owner  
Construction  
Used the software for: 2+ years

### "Crew is great for a basic communication tool amongst teams"

April 14, 2025

4.0

For a basic communication platform, it was very useful and easy to use. It was also functional across different phone types. The gold star rewards were loved by my employees, although the fact that these had to be purchased beyond a few starter stars was frustrating

Pros

The ability to communicate with all of my team members, regardless of the phone type that they had. We also really liked the ability to provide gold star rewards and track those.

Cons

Minimal things you could utilize it for beyond communication. Also didn't like that I had to buy the stars or my team had to buy stars to provide rewards/recognition for others

Switched from

[Google Chat](https://www.capterra.com/p/175800/Chat/)

The chat/text messaging was not working well across different phone types, and we needed a communication platform. This was recommended by another small business owner

Review Source

NM

Nabeel M.  
Fbo Supervisor  
Airlines/Aviation  
Used the software for: 2+ years

### "Crew App pre acquisition "

May 22, 2025

2.0

Overall it's not a great app and I was glad we switched to something else. There were a lot of bugs and many intuitive things. If only used for its chat features and some hr documents it's not bad. Scheduling wasn't great

Pros

General UI design was well made and easy to use. The chats worked well for the most part and storing training documents was easy.

Cons

I think the worst part was the how notifications wouldn't clear even after viewing something. It was overall buggy.

Alternatives considered

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reason for choosing Crew

Well we now use connecteam and it's better in every way

Review Source

KM

Kay M.  
Office Coordinator  
Architecture & Planning  
Used the software for: 2+ years

### "Great, Multi-Faceted Workplace Option"

May 15, 2025

5.0

I loved using this app, and the customer support was awesome. Worked incredibly well for scheduled a staff of 80+ individuals and was super useful for mass communications as well.

Pros

The set up and onboarding was relatively quick and easy, and the countless amounts of customizable features made it a favorite of my staff when we used it.

Cons

Glitches with clocking in/out were common, and certain permissions (like, security permissions) were difficult to adjust at first.

Alternatives considered

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Reason for choosing Crew

Worked better for our needs in terms of available features and pricing.

Review Source

EJ

Emma J.  
Operations Director  
Mental Health Care  
Used the software for: 2+ years

### "I miss you Crew"

March 20, 2025

4.0

Efficient, user friendly, reliable, I think there were reminders for missed notifications which was awesome. Fun emoji options.

Pros

Easy to use, I could preview messages before opening which was awesome.

Cons

It was bought out and blew our budget :( we had no choice but to switch

Review Source

JP

Janelle P.  
Franchisee  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Nothing can stop you with Crew!"

February 12, 2025

5.0

Excellent. Used it for many years and it really helped our team comr together.

Pros

The ease of communicating with my team on one platform. I was able to create different messaging threads.

Cons

I could not see the usage of employees to ensure they were logging in.

Review Source

CW

Corissa W.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "Crew Review"

April 14, 2025

5.0

Pros

Ease of app, ease of scheduling, shift swapping, shift coverage. It was easy to request time off as well

Cons

When app changed it did not offer features we used before. To continue using it, it was an additional cost

Review Source

MS

Mikaela S.  
Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Crew is Super User Friendly "

February 20, 2025

5.0

Great experience, super easy to navigate. The chat was awesome and making schedules was so easy

Pros

Crew is super easy to use and to make schedules with

Cons

There was no option to clock in or out which would have been handy

Review Source

RM

Renata M.  
teacher  
Education Management  
Used the software for: 1-2 years

### "An Educators Review of Crew"

February 15, 2022

5.0

Overall, my experience with Crew has been a good one. It has allowed me to be in the loop with other teachers and to know right away what my schedule for the week will look like.

Pros

I most enjoy crew for the way in which it makes communicating with other teachers and administrators so easy and efficient. I receive real time notifications about scheduling as well as notifications should there be any threat to the school or the students safety.

Cons

I least enjoy how difficult it is to react to other users messages on crew. When wanting to give a quick thumbs up or respond without words, it is difficult to understand how this is done or how to simply react to a message. I also would like to be able to find media more easily that has been sent several weeks or months ago.

Review Source

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