# Page 2 | Crew Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Crew the right Team Communication solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165481/Crew/reviews --- Crew 4.6 (47) [View alternatives](https://www.capterra.com/p/165481/Crew/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Crew ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TA Terri A. Executive Director Individual & Family Services Used the software for: 2+ years ### "Get your employees to communicate!" February 15, 2023 5.0 Before Crew, the team communication was very difficult in an organization that has several job site locations. Crew has enabled everyone to stay current on changes and updates. This has has a positive affect on the service that we provide. Pros In a direct care service industry, Crew has been an essential tool for communication. Not only can administrators stay involved in changes happening out in the field, but field staff can discuss information amongst themselves to keep everyone on the same page. This has been a very utilized resource to give everyone using it the support needed to provide great service! Cons The only disappointment on Crew has been when the free version started cutting down the amount of users. After using it for quite sometime, users were restricted to a certain amount. We purchased a subscription to make sure we didn’t lose this resource. The annual cost is well worth value that you get from this tool. Review Source Nadia M. Office Supervisor Recreational Facilities and Services Used the software for: 6-12 months ### "Love this app for work!" February 17, 2022 5.0 I've enjoyed using the Crew app as a form of communication with my coworkers/for work purposes. We're able to share important updates and announcements with all staff, calendars and schedules, files and important docs, all in the app. It's nice to have a way to communicate without having to text everyone with my personal phone. Pros Easy to navigate the app. I like being able to use this app to communicate with coworkers instead of reaching out with my cell phone/personal number. We used to have multiple Facebook groups to communicate information between staff but not everyone has Facebook. With the Crew app, everyone has access to it, unless they're younger and don't have a cell phone then their parent is on the app. I also like that I'm able to turn off notifications for threads if I don't want to be bothered. Cons Lately, there's nothing to report that I like least about this app. Review Source KP Kevin P. Chef Food & Beverages Used the software for: 1-2 years ### "Best Group Chat for Team oriented Employees " September 23, 2022 5.0 A great way to communicate with your “Crew” at work. Team oriented app. Pros The fact that you’re able to see who saw the message you sent on the group. If they weren’t able to see it you can tag/forward them on the chat to notify them again. Cons If an employee leaves you’re unable to have that contact saved on the app. So once someone leaves they’re gone for good until invited back. Reason for choosing Crew Because it has a more modern look compared to other apps. Review Source VR Verified Reviewer Insurance Broker Insurance Used the software for: 1-2 years ### "Crew is a great platform for our team!" January 14, 2021 5.0 My partner company started with crew, then left to a competitor product that turned out to be awful for our needs. We are now back on Crew and you can immediately see the difference in participation, communication, and productivity. Pros Easy to use and add members. Lots of space for file storage and sharing. Immediate responses and notifications when someone needs help. Cons Nothing that I have found. When we left I was hopeful but really disliked the new app. I am so glad we are back on Crew! Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Crew was much easier to use, has more storage, unlimited adds of coworkers... a much better app overall. Review Source BL Brooke L. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Greata and affordable product for small groups" December 21, 2023 4.0 It was great when we first started using it. After a while the free service started glitching and our team grew so we had to switch to a different service. I did continue using it for a smaller gym setting a while after with no issues. Pros The ability to quickly create shifts/schedules that multiple people could access in real time. Cons There were some glitches once we started to add more members and there were minimal customizeable features. Review Source AW Adam W. Manager Hospitality Used the software for: 1-2 years ### "Fanatastic Tool For Part-Time Staff Schedules & Communication " November 29, 2019 5.0 I have loved using Crew! I used it in managing a library staff with varied hours, guaranteed shifts, shift changes and more. I have deployed it with my current venture of managing cleaning schedules/responsibilities with staff members for short term rental properties. It has worked great! Pros Crew is a great software/app for managing part-time staff with varied schedules and responsibilities. Super easy deployment, versatility in how your structure the communication portals and makes schedule switching functional. Cons Crew is not a robust tool that solves every situation or use case. Some area could be flushed out or you have to develop your own situational workflow to compensate for things. However, the good outweighs the limitations and if they tried to solve for every situation it would simply be another robust and complicated tool that becomes out-priced for how it would be used. Reason for choosing Crew I chose Crew because of the ease for managing varied schedules with a variety of people and for the communication logs in one central location. It is easier to deploy and manage than a lot of the other communication tools. Review Source JH Jill H. Practice Manager Veterinary Used the software for: 2+ years ### "Amazing!" March 9, 2019 5.0 This makes communicating fun at work. Doctors can take pictures of animals in treatment and do rounds with each other without being there in person. Awesome! Pros Everyone doesn’t have to clutter up their phone with the phone numbers of all the employees. We are able to add everyone, create groups and text back and forth through the app. We need this with this era. The more communication the better. Cons Not much. Love all the capabilities. Would be great to have chats organized more. Review Source KM Katelyn M. Manager Education Management Used the software for: 1-2 years ### "Simple communication program with employees" November 27, 2019 4.0 Overall I feel indifferent to Crew. I'm not actively looking to change but if I found something that seemed like it may work better I would be willing to switch. Pros It is easy to send a mass text to all of my staff and we are able to send announcements to everyone quickly. It makes communicating simple information to everyone quickly and effectively. Cons I have to mute many of the conversations because I get notifications when everyone responds. Not sure if there is a way to turn off sound notifications but I've looked and haven't found anything. Review Source AC Anna C. Childcare Lead Education Management Used the software for: 1-2 years ### "All in one platform" July 27, 2021 5.0 It's an easy for colleagues to communicate without violating personal privacy. Pros I love the ease of communicating with my team members. You can communicate with all or create a group smaller group for a specific project. Cons I can't think of anything that I would change! Review Source Kelly S. Director Of Operations Used the software for: 6-12 months ### "Crew is an amazing addition to our team communication " January 11, 2018 5.0 Pros It is so easy to use. If you have questions, all you have to do is contact them or get answers on the app itself. My crew loves the ability to mass message when needed. They love the fact that we can post a schedule Review Source bB brandi B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Crew keep my crew connected!" March 22, 2019 5.0 Pros It's so easy to use and keep the whole crew connected and communicating. Cons The portion of the app designed to help create the CREW schedule is not as user friendly as I had hoped. Review Source KD Kari D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommend! " July 19, 2019 5.0 Pros My company has used Crew for a long time now. It’s great to have all of our company communications in one place. Highly useful tool. Cons I’d like more support from customer service in how to fully optimize the software. Review Source BT Bridgitte T. Lead Education Management Used the software for: 1-2 years ### "First time user" February 19, 2019 5.0 Pros I like that we can communicate with all employees and we get group messages Cons I don't like that we get group messages when it should be chat messages but I think that is a user issue Review Source Sadie L. Office Assistant Environmental Services Used the software for: Less than 6 months ### "Great communication app!" October 16, 2018 5.0 Overall it was great! A great, easy to use communication source. Pros I loved how I could easily make an announcement to my team and that they all wouldn’t be able to reply. Cons I wish I could delete the chat feature. We wanted to use the app purely for announcements. Group chats are too much to handle. Review Source Melanie G. Director of Sales Hospitality Used the software for: 6-12 months ### "Great for scheduling and a group messaging with work team." April 12, 2019 5.0 Pros I love that we're able to send out staff-wide alerts and updated without sharing personal phone numbers. Scheduling feature is easy to read and great functionality. Cons Navigating the dashboard is a bit clunky with quickly looking at the schedule. Review Source KR Keri R. manager Supermarkets Used the software for: 6-12 months ### "Perfect for what we needed" October 9, 2020 4.0 Works pretty decently as we needed a better way to contact everyone even if they weren't here for a few days. Pros It is a great way for our team to communicate more effectively and efficiently and with less confusition on who messages are intended for. Cons It gives the option for notifications which sometimes leaves messages unread because it's not seen right away. Alternatives considered [One Call Now](https://www.capterra.com/p/152597/One-Call-Now/) Review Source AE Annsley E. Owner Food & Beverages Used the software for: 2+ years ### "Scheduling app" March 17, 2021 3.0 Pros Cheaper than other scheduling apps that we considered Cons You couldn't create a schedule without it going out to the staff. I like to create a schedule and wait to publish it all at once Review Source SP Sebastien P. AV Tech Religious Institutions Used the software for: 1-2 years ### "Saved our team management" February 23, 2020 4.0 I will be using this app for a long time. There's nothing quite like to it there Pros Scheduling and communicating with everyone is a breeze. Also the reminders are great because everyone knows when they are scheduled. Cons All the power is in the hand of the admins and if you are not one than you wished you had access to some of the changing power. Review Source AP Amber P. Store Manager Used the software for: 6-12 months ### "Wow! Ease of use! So much help from Crew support! Great for communication!" April 20, 2018 5.0 Pros Communication! No more texting everyone individually. Easy to use, don't have to explain much to new people. Cons So far nothing really. Need to get a few features I've recommended but that will be worked on in the future I'm sure Review Source JG Jennifer G. Aftecare counselor Education Management Used the software for: Less than 6 months ### "I love Crew!" October 18, 2019 5.0 10/10 would recommend for any business needing a way to communicate with coworkers or employees without blowing up text messages and giving out phone numbers Pros It's really useful and amazing to me! very user friendly and easy to organize! I also like that it's separate from your actual phone Cons Absolutely nothing. I love it. I can't think of any improvements necessary. Amazing and 10/10 rating. Review Source JS Jay S. Manager Used the software for: Less than 6 months ### "Excellent means of team communications " January 10, 2018 5.0 Pros I love how easy the software is to use for communicating with other crew members. It's quick and effective and linking your number allows for quick access Cons My only complaint would be that here and there I won't get notifications through the app and I miss important messages Review Source YT Yasseen T. Co-Chairman Used the software for: Less than 6 months ### "Used it for my team to message. " June 1, 2018 5.0 Pros Has an announcement tab which is amazing that only admins can send meesages, also it has an option for managing shifts. Cons Free version isn't that good compared to the Payed one, which is a bit expensive for a start up or a small organisation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.