--- title: "Crew Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crew Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/165481/Crew/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Crew Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Crew ## What is Crew? Crew is the #1 digital workplace trusted by the worlds largest enterprises. Core to the platform is a highly engaging, secure mobile app that transforms how work gets done for frontline teams. Crew connects organizations through communication, optimizes labor through streamlined scheduling & staffing workflows, builds culture through public recognition & motivation, and drives higher productivity with tasks & retail execution. Crew helps 1 million+ frontline employees be more productive. ## What is Crew used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 2% Starting price $30 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crew?[Manage this product listing](https://www.g2.com/products/crew-crew/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crew 4.6 (47) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $30 Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (47) Ease Of Use 4.7 (11,158) Value For Money 4.5 (31) Value For Money 4.5 (6,875) Customer Service 4.6 (31) Customer Service 4.6 (6,629) ## Crew alternatives [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (1,158)](https://www.capterra.com/p/153076/Homebase/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,301)](https://www.capterra.com/p/121248/When-I-Work/reviews/) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165481/Crew/alternatives/) ## FAQs about Crew Overview ### Which roles and teams benefit most from Crew? Crew is most used by managers, office administrators, and operations teams coordinating staff communication, schedules, and daily tasks. Business owners and directors use it to oversee distributed teams and share updates, while scheduling, retail, practice, and program managers organize shift coverage, announcements, and frontline workflows. Answer based on 47 reviews Overview ### What company size and industries is Crew built for? Crew is designed for distributed frontline teams, primarily small businesses (85%), with Education Management (15%) the largest reviewer industry. It also serves midsize businesses (12%) and enterprises (2%) across retail, grocery, foodservice, healthcare, and manufacturing, while Food & Beverages (10%) and Health, Wellness and Fitness (8%) are also represented. Answer based on 47 reviews Features and Usability ### What are the key features of Crew? Crew offers employee scheduling, automated and real-time scheduling, availability management, shift swapping, and multi-location support. It also includes time and attendance tools such as online time clock, timesheet management, and time off requests, plus communication features like chat/messaging, alerts/notifications, and a self service portal. Getting Started and Support ### What training and onboarding options does Crew offer? Crew provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled group learning and product overviews for users who want structured introduction materials. Answer based on 1 reviews Getting Started and Support ### What customer support options does Crew offer? Crew provides Email/Help Desk, Phone Support, and Chat. Reviewers describe support as helpful and easy to reach through in-app chat, with quick assistance when needed. Some users also mention that support outreach can feel frequent or intrusive at times, especially around help prompts and purchase reminders. Answer based on 3 reviews Ease of use ### Is Crew easy to use for staff communication and scheduling? Crew makes team messaging, schedule sharing, and workplace updates easy for many frontline staff. Employees value message previews, private contact details, and quick group communication, but managers and teams with complex roles often find scheduling, recurring task edits, permissions, notifications, and dashboard navigation clunky or difficult to configure. Answer based on 12 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra reviewers highlight these as the features buyers care about most when choosing team communication software: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Crew includes **Mobile Access** and **Real-Time Chat**, giving teams a way to stay connected from anywhere and communicate instantly as work happens. However, it does not include **Meeting Management**. Instead, it offers other important features that reviewers also value, such as **Calendar Management** (**49%**) and **Task Management** (**49%**), which help businesses organize schedules, keep work on track, and support day-to-day coordination across teams. Mobile Access 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Chat 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Task Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Alerts/Notifications 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Search/Filter 3.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Crew 57 features Manage and track employee attendance Define levels of authorization for access to specific files or systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ability to make voice calls within the system Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Compare key metrics for the business against prominent players in the industry Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Online forums/groups where users can ask questions, share ideas, best practices, etc. Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Assign working shifts or tasks to employees based on their availability Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Public or private sharing of digital files such as documents, audio/video, images, and more Allows employees to set and manage work or career related goals Automatically find mutually available meeting time slots across multiple calendars Allows managers to praise, recognize skills, and give feedback to their employees Communicate using messages within the system Access software remotely via mobile devices Manage and support multiple locations Identify, track, and respond to negative feedback Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Based on availability, instantly confirm or deny a request when a new booking is made Track accrued recognition and rewards at an individual employee level Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Assign and distribute work schedules to individual employees or teams within an organization Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Managing and trading shift details between employees Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Get Advice We can help you find the software with the features you need. Features 4.4 (47) 4.4 Based on 47 reviews ## Pricing Value for money 4.5 (31) Free Trial Free Version Basic $30.00 Per Month Value for money 4.5 (31) 4.5 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (31) 4.6 Based on 31 reviews ## User reviews Overall rating 4.6 Based on 47 reviews Filter by rating Counts reflect reviews available in this feed. 5(33) 4(10) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Thomas L B. TIer III Support Analyst Used the software for: Less than 1 year ### "My military unit uses this to disseminate non-secure information to team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2018 Pros What I love most about this application is that it is a mobile-friendly application that is available to you on the go. It literally gives me the power to pass information on to hundreds of people at the same time with just a tap of a button Cons What I don't like is that there is no way of known if an individual has received and/or read the notification. It would be cool if there was an indication next to each contact to let you know if they saw the msg. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer CEO, CFO Used the software for: Less than 1 year ### "Easy team networking without having to give out your personal line!" 5.0 October 23, 2018 Overall we love Crew. It does exactly what we need by creating a networking chat group filled with competitive friendly banter. We have a sales team with a relatively high turnover so it would be nearly impossible to have a consistent group text message (adding and deleting people often). This keeps it easy to add people to our organization and, best of all, no one has to give out their personal cellphone numbers - keeping personal and work life separate! It has also been a great place to keep frequently used reference sheets like cost of goods lists and other files reps may need in the field, you can quickly find these at a glance using the "Team Files" feature. Adding and confirming or completing tasks is simple and helps our staff stay on top of pressing issues or clients that need to be followed up on. Pros \- Easy to add and delete new users - Simple to use - Networking within a team or organization without having to give out your personal phone number - Great functionality for "rewarding" team members for a job well done - Free version includes ability to add team files, resources, and tasks - Assign tasks to specific users - Group and direct messaging Cons Could be organized a little better. The layout and main "Chat" tab shows all of your conversations and resources - but it mixes them in order of most recent without an option to organize them differently. This gets a little messy when you have direct messages among Team Files, Tasks, and "Everyone" chat groups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lifeguard Used the software for: 1-3 years ### "Crew review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 April 16, 2025 I used it as part of my job as a staff member to communicate with other staff in my department. We could post messages to all staff or just message individual staff to request coverage for a shift. Pros Communication with staff members on the app was quick. Cons It was not possible to post staff schedules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer COO Used the software for: Less than 1 year ### "Group Messaging Hero" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 24, 2020 Offered a special incentive of dress-down day if they replied to message on Crew - that really helped opt-in rate of staff! I like the login using your cell # instead of a random password and username for staff. I enjoy the option to add additional companies or divisions within my dashboard by upgrading to Pro. Good customer support. Pros During Covid we needed a way to message entire group or specific teams. This allows me to send out announcements and allow team to discuss projects. Small group or 1 on 1 messaging without having to share personal cell # between staff members. Being remote 100% has been a challenge but Crew saved our team! Biggest plus is I can remove staff who no longer work here and control notifications. Simple to use. Cons A little feedback from staff about late PM messaging, but that also happened in a group text too. The task assignments are a little difficult to edit recurring tasks. Wish the SCHEDULE feature was more dynamic than just a photo of the printed schedule. When someone joins it sends an intro to the whole group, some find that embarrassing. - minor irritation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Performing Singer-Songwriter Used the software for: Less than 1 year ### "Handy app for coworkers" 5.0 January 15, 2019 Pros Sometimes it is difficult to get everyone's number at work - but your boss has everyone's number and can connect coworkers via crew. It's an excellent route for shift coverage, a place to ask questions if you're at work and no one there knows the answer, for distributing the schedule, for general camaraderie and ideas. Keeps people's number private too. Cons I don't have any complaints about the software. Crew has some built in messages to try and get people to utilize certain functions that look a little messy in the feed. The calendar might be a bit superfluous - seems like a lot of extra work to upload all the info there. We don't use it, we just use pictures for schedules and things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Staff Scheduler Used the software for: Less than 1 year ### "Crew" 3.0 June 10, 2019 This works alright as a free software, but it certainly doesn't have the overall capabilities to be your only scheduling software for any complex industry. Pros Crew is great for messaging employees, and especially for sending out mass announcements. Cons It's a little difficult to use for scheduling when there are various job roles and departments. It also is notorious among staff for sending way too many annoying notifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Claims Specialist Used the software for: Less than 1 year ### "We use Crew to coordinate cleaning shifts for a yoga studio. " 5.0 May 22, 2018 Pros I love using Crew to be able to chat with fellow cleaners and get my shifts covered/pick up shifts. I was not on the app for my first month or so, and I absolutely love not having to bother the woman who organizes the shift, every time I have a conflict. It is especially useful for us because we clean alone and I have yet to meet another cleaner. Cons No ones shift schedule is available to view on the app. It would be useful to see my schedule along with everyone else's somewhere in the app. Also, I would like to turn on notifications ONLY when my shifts are covered or the other cleaner approves my request for a shift. I do not need to know what is going on in the chat all the time, but I also do not want to constantly have to check the app to make sure someone has covered my shift. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Sales and Marketing Coordinator Used the software for: 1-3 years ### "Great For Scheduling " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 26, 2019 Pros The app makes it extremely easy to schedule my team for their shifts, as well as sending updates and notifications. The app stores employee availability for easy access and reference. Cons Constant notification to purchase full app, and customer service asking if i need help using, this becomes tiresome and overbearing at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Test Kit Assembler Used the software for: Less than 1 year ### "Be in A Crew" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2020 Easy to connect with manager about switching schedule and who going to be working with to maybe carpool with in future. Pros Easily to understand how to get bokked, when to get booked, and how to get a substitute for work. In a timestamped manor. Cons Have to scroll to find rest of schedule. Which is cool how it will show whole schedule but basd once alot of work is been planned ahead. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Laura S. Preschool Director Used the software for: Less than 1 year ### "I'm using this to contact a group of volunteers for a ministry team, it's easier than just using SMS" 5.0 June 28, 2018 Pros Team is already in a group, so I can send an email to everyone, or just pull out a few people that I need Cons Had to figure it out on my own, didn't have great instructions after initial set-up. I'm still trying to figure out how to change a phone number on one person. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165481/Crew/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.